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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: This is a Remote Role for candidates based in Toronto, Ontario or British Columbia, Canada. About the Department The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. What you'll do You'll drive new business by identifying and qualifying target Commercial accounts for Cloudflare's Enterprise service plan. This is a great opportunity for a Sales Professional to help build the business at Cloudflare Canada. You will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams. Responsibilities Develop and execute against a comprehensive account/territory plan Increase sales in a defined territory and/or account list to achieve revenue targets Create and articulate compelling value propositions for Cloudflare services Manage contract negotiations Maintain a robust sales pipeline Develop long-term strategic relationships with key accounts Ensure customer satisfaction Develop and maintain partner relationships as it relates to customer base Requirements Bachelor's degree or equivalent experience Minimum 3 years of direct technical sales experience Experience selling solutions related to Cyber Security, Networking, Cloud Solutions, SaaS, IaaS, PaaS is a plus Mid to advanced understanding of computer networking and “how the internet works” Aptitude for learning complex technical concepts/terms (technical background in engineering, computer science, or IT strongly desired) Strong interpersonal communication (verbal and written) and organizational skills Self-motivated; entrepreneurial spirit Comfortable working in a fast paced, dynamic environment What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the role The Cloudflare Field CISO will have expertise in Cloud technologies and cloud-native computing trends as well as enterprise computing, security, and networking technologies. The person in this role will possess a passion for helping people and communities connect to our platform and achieve their short- and long-term technology goals. The ideal candidate will enjoy educating and influencing broad audiences about new technologies and their benefits and will deliver outstanding content, technical expertise and support in a variety of formats. The candidate will work closely with our most critical clients and prospects to articulate the Cloudflare Global Platform message and drive deeper technical engagement and market adoption. The Field CISO will partner closely with Cloudflare's Engineering, Product, and go to market teams to drive the impact and adoption of our security and performance platform. We are seeking a highly skilled Field CISO with a storied history in the technological sector. Reporting to the Chief Cyber Solutions Officer, this role is a regional leadership role that will be responsible for delivering against corporate objectives and meeting the growth targets for the business. The role will act as both a technology and business expert, making decisions that will impact the current and future strategy and operations of the company. The role will be a public facing persona representing the organization at a regional or global level at conferences, media engagements, analyst conferences and other key industry events. What you'll do Work directly with customers and prospects to deliver executive level demonstrations, and partner with strategic sales to implement concepts and solutions within customer environments. Evangelize our technology platform relative to the status quo. Develop and implement a technology-informed go-to-market strategy for the region, ensuring it integrates with the overall company strategic roadmap. Define and simplify the Cloudflare offering to key market segments and deliver key messaging to the market. Build an awareness of key market conditions and the competitive landscape. Work with International Leadership peers on key company initiatives. Introduce new innovations to the market through traditional and social media (press interviews, Twitter, Hacker News, etc.), blogs, and analyst briefings. Drive and contribute to key business activities including: Business Reviews, Pipeline generation and Assist with Deal Closure. Engage with strategic accounts by building strong relationships with the senior leaders and decision makers within customer companies and help drive product adoption. Work with Cloudflare global leaders to help define company regional priorities to best deliver company success. Work within the Cloudflare Regional Leadership team to formulate tactical and long-term strategic plans to increase technology awareness, drive market development and contribute to company growth targets. Be willing to work remotely as required and travel regularly (at least 30%) to engage with customers. Be a company technical voice working with solution engineering to evolve the product to meet the needs of the market & customer segments Examples of desirable skills, knowledge and experience 10+ years of experience within the IT, Cyber Security, Consultancy, Service Provider, or Telecommunications industry, with a minimum of three years of experience in a similar position. Own CxO level relationships both at the business and technical level and have strong existing executive customer, partner and industry associations and relationships that can be leveraged. Desirable background in a technology start-up organization leading to significant business growth or acquisition. Have solid experience in shaping and translating a technology-enabled vision into delivery of successful business outcomes and led a company through key digital transitions. Have a strong understanding and experience in managing cloud-based models including Saas, Paas and Iaas and worked with customers through digital and cloud transformation. Has experience in working with Web-Scale organizations or Large Service Providers. Has a strong background in Cyber Security, Security Operations and IT Risk Governance. Has experience in speaking at public forums and presenting at key industry events. Proven track record in building and managing high performing technical teams. Highly skilled communicator and influencer with the ability to reflect and question positively and effectively. Advanced technological skillset and a demonstrated history with technology. Extensive industry knowledge with an eye towards the future. Proven ability to forge and sustain effective partnerships internally and externally. Proven ability to articulate a clear vision for change and manage the process while supporting people. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

We are seeking a visionary and strategic Director of HR Business Partnering to join our innovative AI-first customer service software SaaS company. Reporting to the VP, HR Business Partnering for Product Development and Information Technology, this role is crucial in designing and delivering global HR strategies that will drive outcomes aligned with our business objectives, cultivating a high-performance culture, and enhancing organizational effectiveness across diverse international markets. The ideal candidate will have a robust background in HR business partnering, with a comprehensive understanding of global HR practices and the ability to influence and drive change at the highest levels of the organization. As a key member of the HR Business Partnering team, you will play a critical role in shaping the future of our company while enhancing the overall employee experience. Key Responsibilities * Strategic Leadership: Lead the development and execution of innovative HR strategies that align with the company's long-term business objectives, ensuring that HR initiatives are integrated into the overall business strategy. * Executive Partnership: Serve as a strategic partner and coach to the executive leadership team, providing insights and recommendations that drive organizational effectiveness and foster a culture of performance and accountability. * Global Workforce Strategy: Oversee global workforce planning initiatives for your functions, ensuring that the organization has the right talent in place to meet current and future business needs. Analyze global workforce trends and devise strategies to address talent gaps and optimize resource allocation across all locations. * Organizational Transformation: Drive organizational design and transformation initiatives that enhance operational efficiency and agility, ensuring alignment with business goals and fostering a culture of innovation and performance. * Leadership Development: Champion organizational development initiatives that promote leadership capabilities, team effectiveness, and a culture of continuous learning. Implement comprehensive leadership development programs that prepare leaders for future challenges. * Global HR leadership: Ensure the effective delivery of global HR strategies across multiple locations, collaborating with regional HR Business Partnering teams to ensure compliance with local labor laws while maintaining a cohesive and integrated global HR framework. * Talent Acceleration: Spearhead talent acquisition, development, and retention strategies that build a high-performing workforce. Lead succession planning efforts and advocate for leadership development initiatives to ensure a robust talent pipeline. * Employee Experience: Cultivate an inclusive and engaging workplace culture by developing programs that enhance employee productivity, collaboration, and innovation, ultimately driving retention and satisfaction in collaboration with our Talent & Culture teams. * Performance Optimization: Lead the implementation of performance management systems that facilitate continuous feedback, goal alignment, and professional development, ensuring that performance metrics align with business objectives. * Change Management: Provide strategic HR guidance during organizational change initiatives, ensuring effective communication and support for leaders throughout transitions. * Data-Driven Decision Making: Leverage HR analytics to inform strategic decision-making and evaluate the effectiveness of HR initiatives, providing actionable insights to the executive team on workforce trends and challenges. * Cross-Functional Collaboration: Collaborate with regional HR teams and centers of expertise (such as talent acquisition, talent acceleration, and employee relations) to deliver comprehensive HR solutions that meet the evolving needs of the business. What You'll Bring * Experience: A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role focused on strategic HR business partnering in a SaaS or technology-driven environment. * Experience: Ideally experience in business partnering to a Product Development, Technology organisation. * Education: A bachelor's degree in Human Resources, Business Administration, or a related field is required; a master's degree in Human Resources or Organizational Behavior is strongly preferred. * Strategic Vision: Proven ability to think strategically and commercially, aligning HR initiatives with overarching business goals and driving organizational performance at an executive level. * Global Expertise: Extensive experience in HR leadership across multiple jurisdictions, with a deep understanding of international labor laws, cultural nuances, and global HR best practices. * Organizational Design Experience: Demonstrated expertise in organizational design and transformation, with the ability to analyze complex workforce needs and implement effective structures and programs to support business growth. * Consultative Leadership: Exceptional consultative skills, with the ability to influence and advise senior leaders, providing strategic insights that drive HR initiatives and organizational effectiveness. * Collaborative Mindset: Outstanding interpersonal and communication skills, with a collaborative approach that fosters teamwork and builds strong relationships across all levels of the organization. * Visionary Leadership: A proactive and visionary approach to shaping HR practices, with a passion for driving change, fostering innovation, and enhancing the employee experience. * Analytical Acumen: Strong analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions and measure the success of HR initiatives. This Director, HR Business Partnering role is an exciting opportunity to design and implement HR strategies at a global level and make a significant impact on the future of our organization. If you are a strategic thinker with a passion for HR and a track record of driving organizational success, we encourage you to apply. The US annualized base salary range for this position is $178,000.00-$268,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels-like email, chat, social media, and phone. Who we're looking for We are looking for a Product Designer to help elevate the core capabilities of our email and ticketing platform. In this role, you'll directly influence the vision for how administrators set up, assign, and organize their team's workflows while simultaneously enhancing the agent experience to drive overall productivity. You'll have the opportunity to design intuitive, scalable experiences that empower support teams to work more efficiently while enjoying the flexibility and control they need. By collaborating closely with Product Management, Engineering, Content Design, Research, and fellow designers, you will be instrumental in expanding essential capabilities that cater to a diverse range of customers, from small startups to large enterprises. What you will get to do every single day Contribute to the end-to-end design strategy for the ticketing platform, balancing simplicity with deep functionality. Collaborate closely with PMs, engineers, and data scientists to evolve workflow capabilities. Help define and refine interaction models that make complex workflows easy to configure and manage. Present your ideas to stakeholders, defend design decisions and incorporate feedback into the design cycle. Partner with our Product and User Research, leverage insights to improve usability, adoption, and customer satisfaction. What you bring to the role 5+ years of experience in SaaS product design, with a background in enterprise UX. Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience Ability to design scalable, data-driven experiences for complex products, demonstrating systems thinking-balancing flexibility with ease of use in dynamic rule-based interfaces. Strong collaboration skills, working cross-functionally to contribute to strategic decisions. Able to communicate and present to stakeholders. Bonus: Experience with customer support platforms, ticketing systems, setup management The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

At Zendesk, we're redefining customer support with AI-driven automation. We are doing this first for our own support experience. By combining your strong operational expertise and passion for AI and automation, you will coordinate and help the team execute cross-functional projects that bring the latest technology of AI Agents into the customer support experience. You will report to the Director of Chatbots, AI & Automation on the Operational Excellence team. You will be a great fit for this role if you excel at creating project plans for cross-functional technical teams and have a strong ability to gather business requirements from stakeholders that you turn into technical requirements. A bonus if you are willing to roll up your sleeves and learn the details of the AI Agent and automation technologies that you will be supporting. What you'll be doing Coordinate team operations: Facilitate operational tasks such as sprint planning, retrospectives, and management of the team's Jira board Scope projects with stakeholders: Meet with key stakeholders to define business requirements and translate them into technical requirements for the team to execute against Create project timelines: Develop schedules, project plans, and manage the creation of Jira cards Project Management: Apply agile principles to plan, execute, and deliver AI initiatives on time Collaborate with partner teams: Navigate security, legal, and engineering processes and workflows that are required for project delivery Execute on roadmap: Work closely with your leadership to turn the team's roadmap into working projects with defined impact/success metrics Compile documentation: Maintain a repository of documentation for the team's projects, implementations, and decisions. What you bring to the role Bachelor's degree 6+ years of experience in operations management, preferably within IT, AI, or automation-focused teams. Strong understanding of conversational AI concepts, workflows, and automation technologies. Proven ability to manage complex projects and work with cross-functional teams in a fast-paced environment. Comfortable operating in a business environment where you can connect technical solutions to high level KPIs Excellent communication, organizational, and problem-solving skills. Experience with agile methodologies and tools such as Jira, Confluence, or similar platforms. The US annualized base salary range for this position is $117,000.00-$175,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is a chance to create a human connection. As an experienced Commercial Sales leader, you will develop and execute a multi-faceted Commercial sales strategy to increase our market share whilst building the highest levels of customer and team satisfaction. You will manage a team of highly driven, successful sales professionals, who are equally focussed on acquiring new logos and growing the revenue from their installed base. Responsibilities Provide strong Commercial sales leadership, vision, and direction for the sales team and broader Zendesk sales organization Continue to hire, grow, lead and motivate a high-performing Commercial sales team Be accountable for the attainment of sales representative's assigned new customer acquisition and financial performance targets Track and analyze sales activities to understand and capitalize on buying trends and patterns in the target region Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends Be able to build relationships both internally and externally at the C-suite Establish policies, processes and procedures that will ensure revenue growth Roll up your sleeves and do what is necessary for the customer and the team Requirements Proven experience of managing high-performance teams with a minimum of 7 years sales experience, 4 of these would be in a Sales Management capacity Knowledge or a good understanding of the Commercial market within SaaS Innovative and results oriented manager with strong SaaS/tech sales experience Proven track record of success, driving revenue growth against quota and increased profitability Strong experience and understanding in a variety of sales methodologies and best practices Ability to be enthusiastic and creative in driving pipeline development Ability to provide accurate forecasting of pipeline development and management Entrepreneurial and focused with a passion to succeed Analytical and results orientated throughout all stages of the sales cycle The US annualized OTE (On Target Earnings) range for this position is $249,000.00-$373,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

What you'll be doing The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone. What you bring to the role 5+ years of Mid Market/Enterprise software selling experience. Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. Call Center Experience is Desired (and a huge plus!) Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications. Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Must be willing to work in a fast paced startup environment with multiple roles. Bachelor's degree or equivalent experience is a must; graduate degree is a plus. Must be willing to travel. Obvious passion and people skills Desired Skills Previous consulting experience implementing enterprise class software solutions. In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence. #LI-WO1 The US annualized OTE (On Target Earnings) range for this position is $151,000.00-$227,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Munich Note: we also have flexibility towards remote working About Solutions Engineering at Cloudflare The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. The Partner Solutions Engineer is an experienced PreSales role within the Solutions Engineering team. Partner Solutions Engineers work closely with our partners to educate, empower, and ensure their success delivering Cloudflare security, reliability and performance solutions. What you'll do as a Partner Solutions Engineer Your role will be to build passionate champions within the technology ranks at your Partner accounts, aid your Partner organizations to drive sales for identified opportunities, and collaborate with your technical champions to build revenue pipeline. As the technical partner advocate within Cloudflare, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. You have strong experience in large Pre-Sales partner and account management as well as excellent verbal and written communications skills in both German and English, suited for both technical and executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with all technical and non-technical audiences. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with partners and customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other. Specifically, we are looking for you to: Build and maintain long term technical relationships with our EMEA partners to increase Cloudflare's reputation and authority within the partner solution portfolio through demonstrating value, enablement, and uncovering new areas of potential revenue Drive technical solution design conversations and guide partners in EMEA through use case qualification and collaborative technical wins through demonstrations and proofs-of-concepts Evangelize and represent Cloudflare through technical thought leadership and expertise Be the voice of the partner internally at Cloudflare, engaging with and influencing Cloudflare's Product and Engineering teams to meet your partner and customer needs Travel up to 40% throughout the quarter to support partner engagements, attend conferences and industry events, and to collaborate with your Cloudflare teammates in German and English Examples of desirable skills, knowledge and experience: Fluency in German and English (verbal and written); Experience managing technical sales within large partners and accounts: Developing champion-style relationships Driving technical wins Assisting with technical validation Experience and expertise in one or more of the core industry components of Cloudflare solutions: SASE concepts and Zero Trust Networking architectures Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

Zendesk is looking for a Manager, Sales Compensation Systems to own and optimize our sales compensation systems and processes for 1800+ global payees across Sales, Marketing, and Customer Success. In this highly cross-functional role, you will be a key partner to Finance, HR, Sales Operations, and Revenue Operations, ensuring accurate compensation, streamlined operations, and insights that drive business outcomes. You'll serve as a business owner of our Incentive Compensation Management (ICM) tool, Xactly, leading plan implementation, administration, reporting, and continuous process improvements. Job Responsibilities: * Administer and maintain the sales compensation system (e.g., Xactly) to ensure accurate and timely processing of sales compensation plans and calculations. * Configure and maintain sales compensation rules, formulas, hierarchies, and other system components to align with our sales compensation policies and business objectives. * Support end-to-end sales compensation administration, including monthly accruals, payroll processing, crediting, and reporting, ensuring adherence to tight deadlines. * Drive the implementation of annual compensation plans in Xactly, ensuring accurate setup and timely rollout across all departments. * Collaborate with cross-functional teams in Systems, Data, and Compensation to configure and rigorously test compensation plans, ensuring data integrity and compliance. * Own and execute system testing and validation for new plans and mid-year changes, adhering to defined change management protocols. * Troubleshoot and resolve issues related to crediting, commission calculations, and payroll processing efficiently and effectively. * Standardize and support recurring and ad-hoc reporting requests using data from Xactly, Salesforce, and Workday, ensuring insights drive business outcomes. * Identify and implement opportunities to streamline manual processes and enhance system efficiency through automation and best practices. * Proactively evaluate and recommend improvements to compensation workflows, leveraging Zendesk's AI tools for enhanced operational efficiency. * Maintain compliance by documenting procedures and ensuring governance and internal controls are upheld. * Mentor and guide junior team members on system configuration, best practices, and professional development. Job Requirements: * 7+ years in a Sales Compensation role, with deep knowledge of sales comp administration and systems * Proven experience as a Sales Compensation System Administrator or similar role, with expertise in managing the sales compensation systems, Xactly. * Hands-on experience integrating data from Salesforce and Workday into compensation workflows * Strong analytical and problem-solving skills, with advanced Excel/Google Sheets proficiency * Ability to manage escalations, resolve issues calmly, and meet tight deadlines in a dynamic environment * Excellent cross-functional collaboration and communication skills * Experience coaching others on comp system best practices is a strong plus * Passion for continuous improvement and operational efficiency The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

/strong/h2p style="min-height:1. 5em"emstrong We're humans who simply think computers should do more work. /strong/em/pp style="min-height:1. 5em"At a href="*************** com/about" rel="noopener noreferrer nofollow" target="_blank"uZapier/u/a, we're not just making software-we're building a platform to help millions of businesses globally scale emwith /ema href="*************** com/ai" rel="noopener noreferrer nofollow" target="_blank"uautomation and AI/u/a. Our mission is to make automation work for everyone by delivering products that delight a href="*************** com/customer-stories" rel="noopener noreferrer nofollow" target="_blank"uour customers/u/a. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel a href="*************** com/zapconnect" rel="noopener noreferrer nofollow" target="_blank"uour customers' success/u/a, and as they grow, so will you. /pp style="min-height:1. 5em"/pp style="min-height:1. 5em"strong Job Posted: /strong May 9, 2025/pp style="min-height:1. 5em"strong Location: /strong Americas/pp style="min-height:1. 5em"/pp style="min-height:1. 5em"strong Hi there! 👋 /strong Are you passionate about building reliable systems that help data teams thrive at scale?/pp style="min-height:1. 5em"Zapier is looking for a strong Site Reliability Engineer/strong (L3) to join our strong Data Platforms team/strong. In this role, you'll work alongside our existing SRE to level up the reliability, observability, and operational maturity of the modern data stack that powers internal products and customer facing across Zapier. From orchestrating workflows in Databricks to tuning performance in our data infrastructure, you'll play a key role in keeping our data ecosystem healthy, scalable, and developer-friendly. /pul style="min-height:1. 5em"lip style="min-height:1. 5em"a href="*************** com/jobs/our-commitment-to-applicants/" rel="noopener noreferrer nofollow" target="_blank"Our Commitment to Applicants/a/p/lilip style="min-height:1. 5em"a href="*************** com/jobs/culture-and-values-at-zapier/" rel="noopener noreferrer nofollow" target="_blank"Culture and Values at Zapier/a/p/lilip style="min-height:1. 5em"a href="*************** com/learn/remote-work/" rel="noopener noreferrer nofollow" target="_blank"Zapier Guide to Remote Work/a/p/lilip style="min-height:1. 5em"a href="*************** com/jobs/zapier-code-of-conduct/" rel="noopener noreferrer nofollow" target="_blank"Zapier Code of Conduct/a/p/lilip style="min-height:1. 5em"a href="*************** com/jobs/working-on-diversity-and-inclusivity/" rel="noopener noreferrer nofollow" target="_blank"Diversity and Inclusivity at Zapier/a/p/li/ulp style="min-height:1. 5em"/ph2strongAbout You/strong/h2p style="min-height:1. 5em"strong You're experienced, but still growing. /strong You have 4+ years of experience in Site Reliability Engineering roles. You've worked in production environments, solved real incidents, and shipped platform improvements-but you're also eager to learn and grow alongside a thoughtful, distributed team. /pp style="min-height:1. 5em"strong You know the cloud-and how to keep it healthy. /strong You're familiar with cloud-native architecture and services (we use AWS). You've helped teams build and maintain reliable workflows using tools like Terraform and you understand the tradeoffs behind infrastructure decisions. /pp style="min-height:1. 5em"strong You're observability- and incident-driven. /strong You know how to detect issues before customers feel them. You believe in rich metrics, structured logs, and smart alerting. You've contributed to incident response processes and helped teams learn from failure. /pp style="min-height:1. 5em"strong You bring an automation- and AI-first mindset. /strong You're not afraid to write code (Python, TypeScript, or Bash are all great) and believe deeply in Infrastructure as Code. You lean into tools, automation, and AI to reduce toil, improve deployment confidence, and free up teams to focus on meaningful work. You're are open to experimenting with AI tools to decrease toil and increase your impact. /pp style="min-height:1. 5em"strong You're a strong communicator in a remote-first world. /strong You can clearly describe problems, propose solutions, and write clean documentation others can follow. You're comfortable collaborating asynchronously with cross-functional teams and support partners. /pp style="min-height:1. 5em"strong You've used AI tooling for work or personal use/strong-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. /pp style="min-height:1. 5em"/ph2strongThings You'll Do/strong/h2ul style="min-height:1. 5em"lip style="min-height:1. 5em"strong Level up reliability for our modern data stack/strong - Help support and evolve our data platforms (including Databricks, Airflow and our LLMOps tooling) with reliability best practices and clear operational standards. /p/lilip style="min-height:1. 5em"strong Improve observability and alerting/strong - Partner with engineering teams to implement monitoring and alerting that supports ownership, reduces noise, and improves incident response metrics like MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve). /p/lilip style="min-height:1. 5em"strong Automate and optimize operations/strong - Build and maintain infrastructure-as-code, job orchestration logic, and internal tooling that reduce manual intervention and improve system resilience. /p/lilip style="min-height:1. 5em"strong Participate in on-call and incident response/strong - Share in our on-call rotation (~one week per quarter) and work alongside others to improve postmortems, retrospectives, and mitigation strategies. /p/lilip style="min-height:1. 5em"strong Contribute to security and compliance readiness/strong - Help evolve our access controls, auditability, and deployment practices in support of growing needs like sensitive Data security compliance. /p/lilip style="min-height:1. 5em"strong Be a partner, not a gatekeeper/strong - Work closely with Data Engineers, ML Engineers, and Backend Engineers to ensure platforms are reliable emand/em empowering to use. /p/li/ulp style="min-height:1. 5em"/ph2Bonus Points/h2p style="min-height:1. 5em"(Not required, but nice to have!)/pul style="min-height:1. 5em"lip style="min-height:1. 5em"Experience with tools like Airflow, Databricks, or Kubernetes. /p/lilip style="min-height:1. 5em"Experience with Databricks administration, cost governance, or workspace security/p/lilip style="min-height:1. 5em"Familiarity with data lake architecture (e. g. , Delta Lake, Unity Catalog)/p/lilip style="min-height:1. 5em"Exposure to compliance-driven environments (HIPAA, SOC 2, etc. )/p/lilip style="min-height:1. 5em"Demonstrated AI fluency-whether it's applying AI for troubleshooting, documentation, automation, or infrastructure tooling/p/li/ulh2strongHow to Apply/strong/h2p style="min-height:1. 5em"At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. /pp style="min-height:1. 5em"Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. /pp style="min-height:1. 5em"After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!/pp style="min-height:1. 5em"Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our a href="*************** com/jobs/zapier-code-of-conduct" rel="noopener noreferrer nofollow" target="_blank"code of conduct/a provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. /pp style="min-height:1. 5em"Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can a href="*************** com/legal/data-privacy" rel="noopener noreferrer nofollow" target="_blank"review our privacy policy here/a. /pp style="min-height:1. 5em"Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact a href="mailto:jobs@zapier. com" rel="noopener noreferrer nofollow" target="_blank"jobs@zapier. com/a. /pp style="min-height:1. 5em"/ph2strongApplication Deadline: /strong/h2p style="min-height:1. 5em"The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. /pp style="min-height:1. 5em"em Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out/ema href="************* google. com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit" rel="noopener noreferrer nofollow" target="_blank"em /emthis resource/aem for a list of countries where we currently cannot have Zapiens permanently working. /em/p

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the Team The technical support team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. Their day might include troubleshooting errors and attempting to fix or develop workarounds, diagnosing network and environmental issues, learning your customer's infrastructure and technologies, as well as reproducing bugs and opening Jira tickets for the engineering team. Their primary tasks are break/fix scenarios where the diagnostics quickly bring network assets back online and prevent future problems--which has a huge impact on our customers' business. About the Role As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs. This role is open to candidates in India. The role expected to participate in weekend on-call rotations. ResponsibilitiesField incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product Troubleshoot complex search issues in and around Lucene/SolrDocument solutions into knowledge base articles for use by our customer base in our knowledge center Identify opportunities to provide customers with additional value through follow-on products and/or services Communicate high-value use cases and customer feedback to our Product Development and Engineering teams Collaborate across teams internally to diagnose and resolve critical issues Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts Skills & Qualifications2+ years of hands-on experience with Lucene/Solr or other search technologies like ElasticBS or higher in Engineering or Computer Science is preferred 3+ years professional experience in a customer facing level 2-3 tech support role Experience with technical support CRM systems (Salesforce, Zendesk etc.) Ability to clearly communicate with customers by email and phone Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies Enterprise Search, eCommerce, and/or Business Intelligence experience Knowledge of data science and machine learning concepts Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and KubernetesStartup experience is preferred Our StackApache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, GrafanaJava, Python, Linux, KubernetesZendesk, Jira ₹16,21,000 - ₹22,28,500 a year This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks' total compensation package for employees. Your total rewards package may include (but is not necessarily limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Product Specialists, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Our Product Specialization & Growth team provides deep subject matter expertise on converging Network and Security services in our Cloudflare One (CF1) portfolio, including Secure Access Service Edge (SASE), Security Service Edge (SSE), Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Remote Browser Isolation (RBI), Data Protection (including DLP), and Email Security (CES). What you'll do As a Product Specialist you will be responsible for growing CloudflareOne (CF1) revenue and product adoption. In this role, you will serve as the segment lead for CF1 sales. You will advise the sales leaders on opportunities and programs to grow CF1 revenue, partner with the technical sales teams, enable account executives on product positioning and competitive intelligence, grow partner engagement around CF1, form a tight feedback loop with product and PMM, and support strategic deals from discovery to close. The ideal candidate possesses a consultative mindset, strong selling skills, and a deep technical background to drive engagement internally among the sales organization and externally with decision-makers and influencers within security, networking, and IT and operations. Present to strategic customers as an expert of our SASE, SSE, and Email solutions. Align Director and C-Level perceived business value with Cloudflare solutions in the transformational objectives of securing remote work, corporate network modernization, adoption of SASE/SSE, and data protection Develop and advise on sales strategies and pipeline generation in partnership with regional and country sales leaders for US-MM. Create net-new partner initiated pipeline programs Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business Generate a succinct feedback loop with PM, PMM, Demand Generation, Enablement, Programs, and Partner Organization to deliver relevant CF1 anecdotes and data points. Lead New Product Introduction with a sales lens to ensure emerging products in the CF1 space begin and maintain healthy adoption across current and net-new customers The Product Specialist Role is a consultative sales excellence role that directly supports sales delivery of regional CF1 quota. In order to be successful, you will need to become a thought leader, trusted advisor, and spokesperson for Cloudflare One - Cloudflare's SASE platform. Requirements Minimum 7 years of experience selling or supporting the sales of cyber security, networking, identity management, cloud or SaaS solutions. Technical expertise in SASE, SSE, ZTNA, SWG, CASB, DLP, SD-WAN, and Email Security Experience building territory plans, prospecting and bringing in new logos in a competitive market Experience introducing new products, services, or programs Knowledge of key market players/competitors in the software defined networking, zero trust and cybersecurity solution spaces. Demonstrated ability to think strategically and develop/execute corresponding objectives. Strong verbal and written communications, as well as the ability to work effectively across internal and external organizations. Excellent presentation and public speaking skills. Bachelor's Degree 10 - 20% travel What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.

We're humans who simply think computers should do more work. At Zapier, we're not just making software-we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you. Job Posted: 5/19/2025 Location: Americas Hi there! We're looking for an experienced Enterprise Account Executive to join our founding Upmarket Sales team. In this role, you'll join the Enterprise Sales team and be responsible for selling Zapier's Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling to companies with employee counts between 1K-5K, can build pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You have 5+ years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency. Proven track record of success in closing enterprise-level software deals over $100K and meeting or exceeding your sales quota Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems. You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life. Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner. Excellent communication skills both with customers and within an organization Ability to develop and navigate senior-level relationships quickly and effectively You thrive in a state of ambiguity and are motivated by strong personal drive You've used AI tooling for work or personal use-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Things You'll Do Drive revenue for Zapier, owning the entire sales cycle through close Deeply understand your customers to uncover customer needs and pain points Navigate complex multi-party sales and win trust through consultative sales conversations with executives Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers Own sales activity and monthly revenue forecasting in Hubspot Provide recommendations to our product teams to help influence our Enterprise roadmap Why Join Us? Work with a fast-growing, profitable company leading the no-code automation space. Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier's expansion upmarket. Engage with top-tier enterprise customers and solve complex automation challenges. Collaborate with an exceptional team in a fully remote, flexible work environment. Competitive salary, generous benefits, and a strong culture of growth and learning. If you're excited about helping enterprises unlock the power of automation, we'd love to hear from you! How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Job DescriptionWho we're looking for We are seeking a dynamic and experienced Director, Finance Applications to lead and develop a high-performing team supporting critical financial applications and processes across Quote to Cash, Record to Report, and Procure to Pay areas. The ideal candidate will have a proven track record of building and scaling teams, collaborating across geographies, and driving scalable processes that align with key business initiatives. What you'll be doing Lead, mentor, and develop IT teams supporting financial applications, including but not limited to: Quote to Cash: Zuora, Avalara Record to Report: NetSuite, Adaptive, Blackline, Cforia, Ceilgo Procure to Pay: Coupa, Expensify Foster a collaborative and high-performance culture across geographically distributed teams. Process Optimization: Partner with business leaders to design and implement scalable and efficient financial processes. Drive continuous improvement initiatives to optimize financial operations and align with company growth. Business Partnership: Act as a strategic advisor to business stakeholders, aligning technology solutions with company goals and objectives. Provide insights and recommendations to support key company initiatives and decision-making. System Oversight: Ensure the seamless operation, integration, and enhancement of financial applications to meet evolving business needs. Oversee compliance, security, and best practices in financial system management. What you bring to the role Bachelor's degree in Finance, Accounting, Business, or a related field; MBA or relevant certification (e.g., CPA, CFA) preferred. 10+ years of experience in finance systems, operations, or related roles, with at least 5 years in a leadership position. Strong expertise with the following applications and their specific functions: Zuora: Subscription billing and revenue recognition processes. Avalara: Tax compliance and automation, including experience integrating with ERP systems. NetSuite: ERP platform expertise, including financial planning, reporting, and general ledger management. Adaptive: Financial planning and analysis, including budgeting and forecasting. Blackline: Reconciliation and financial close processes. Cforia: Accounts receivable management and cash flow optimization. Ceilgo: Financial controls and audit compliance (or equivalent tools). Coupa: Procurement and expense management, with a focus on process scalability. Expensify: Expense reporting and integration with financial systems. Proven experience building and developing high-performing, globally distributed teams. Excellent problem-solving, organizational, and project management skills. Strong interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams. Experience driving scalability in a fast-paced, high-growth environment. Experience with Agile frameworks Experience driving an ERP re-platform is preferred #LI-WO1 The US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the Team Our Cloud Platform team manages Fusion clusters for Lucidworks' public cloud customers. As part of the Cloud Platform team, you will be key in our customers' success in providing value to their customers through the power of search. We are looking for someone who can help move our cloud platform forward and make it easier to handle more and more customers through the power of automation. About the Role The Cloud Operations Team is responsible for providing a robust platform for our Managed Fusion customers. As an Operations Engineer, you will develop and employ DevOps best practices and tools to create, deploy, monitor, and maintain production infrastructures for customers. We operate at large scale using cutting-edge cloud computing technologies, and on mission-critical projects that can make or break customers' success. If you thrive in high-impact situations and enjoy solving complex operational challenges without sacrificing uptime, we want to hear from you. Please note: This role requires availability to work any 8-hour shift within our operating hours of 9:30 AM - 9:30 PM, including weekends. Shifts will vary and may alternate, but will not exceed 8 hours per day. Flexibility is essential as schedules may change based on business needs. ResponsibilitiesBuild the automation tools that ensure our internal and external customers receive resources quickly and efficiently while making our team's lives easier Work closely with engineering teams to deliver a high quality product to our customers that meets all of their needs Aim for at least 99.9% uptime across all of our managed customers Work on several major projects including automating parts of our infrastructure, creating new monitors and alerts, creating new tooling for both team consumption and company consumption, etc.Take ownership of Lucidworks' company-wide cloud-first initiative by making the onboarding process for new customers as smooth as possible for them Engage with team members in a fast-paced, Agile environment Collaborate effectively with international development teams Uphold the core values, policies, and procedures of LucidworksMaintain a consistent work schedule, including a 1:00 PM - 9:30 PM shift and availability to work at least one weekend day per week and an on-call schedule. Our stack PythonTerraformKubernetes HelmGoogle Cloud Platform (GCP) and Google Kubernetes Engine (GKE) GolangArgoCDPrometheus and GrafanaGitHub ActionsLokiRootlySolr Skills & Qualifications5+ years professional DevOps experience at a PaaS or SaaS company.Experience with Search technologies such as Apache Lucene/Solr or other search technologies like Elastic is required Knowledge of containerization and container orchestration (2+ years of Kubernetes experience required wih istio, kops, helm, etc as a bonus).Experience operating JVM-based applications at scale (garbage collection analysis, heap tuning, etc).Experience with large-scale distributed systems management; maintain hundreds to thousands of instances across multiple cloud environments.Familiarity with developing SaaS infrastructure, and the SaaS deployment model.Willingness to participate in on-call rotation, serving as the first line of defense for our customers.Acceptable background check ₹22,29,500 - ₹30,65,500 a year This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks' total compensation package for employees. Your total rewards package may include (but is not necessarily limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

Remote (Global) We are looking for a strategic, hands-on Senior Manager of Digital Programs to lead the next evolution of our global digital customer success efforts. This role will oversee a team of program managers and facilitators focused on designing and delivering scalable, digital-first engagements across the customer lifecycle from onboarding and adoption to retention and renewal. This leader will own the strategy, development, and execution of high-impact digital programs that engage customers at scale, including webinars, campaigns, and video content. They'll partner closely with go-to-market teams to ensure our digital touchpoints are targeted, impactful, and aligned to customer outcomes. Key Responsibilities Lead a global team of Program Managers and Facilitators focused on driving digital customer success programs Oversee the development and execution of scalable digital programs across key lifecycle stages (onboarding, adoption, retention, renewal) Guide Program Managers in: Strategic planning, content development, and delivery of digital customer programs Cross-functional coordination with Product, Marketing, Sales, and CS Measuring and optimizing program performance against customer and business outcomes Support Facilitators in delivering high-quality, engaging content through webinars, virtual sessions, and asynchronous formats Own the digital CS strategy ensuring timely, relevant, and outcome-driven campaigns and assets Drive innovation in digital success delivery, using data, automation, and experimentation Establish processes and infrastructure to scale delivery globally, ensuring quality and consistency Requirements 3+ years of experience leading people, ideally in a global or distributed environment Proven experience building and scaling digital customer success or customer experience programs Strong understanding of customer lifecycle management and success motions Exceptional cross-functional collaboration skills; ability to work across Product, CS, Marketing, and Ops Experience with digital content formats: webinars, video, email campaigns, in-product messaging, etc. Strategic thinker with strong execution and program management capabilities The US annualized OTE (On Target Earnings) range for this position is $170,000.00-$256,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

We're humans who simply think computers should do more work. At Zapier, we're not just making software-we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you. Job posted: 5/12/2025 Location: Americas preferred Hi there! Are you ready to make a real impact in a dynamic and innovative environment? We're thrilled to invite you to join the Data AI/ML team at Zapier as a Senior Machine Learning Engineer! As a member of our Data AI/ML team, you'll be at the forefront of our AI & Machine Learning initiatives. This is your chance to empower our product, business and engineering teams to leverage AI on a daily basis. You'll play a pivotal role in enhancing Zapier's machine learning & AI tooling capabilities and influencing the way we build products using these tools. Your expertise will provide invaluable technical mentorship and assistance in scaling our use of AI/ML across the company. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Even though our may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria: About You You have 7+ years of experience working with Machine Learning (ML) in production (with at least 1-2 years experience specific to Large Language Models (LLM)). You have experience writing clean Python code with reproducible results. You have knowledge of ML/LLM data structures and modeling, software architecture, libraries and frameworks to create models that sufficiently meet the needs of project goals. You combine your strong applied ML/LLM knowledge with statistical expertise (e.g. confidence intervals, regression modeling, significance testing). You have strong mathematics skills, especially in statistics, to create algorithms. This includes demonstrated experience with common ML techniques for deep data mining and exploration (e.g. predictive modeling, time series modeling, classification, and clustering techniques). Understand how to determine the right machine learning algorithms for a given task and evaluate their performance, including understanding the trade-offs between different models and selecting the most suitable one based on the data and problem at hand. You have a strong understanding of how LLMs and ML models succeed in a production environment. You have experience developing and improving upon evaluation frameworks for LLMs which focus on performance, reliability, and bias assessment/mitigation. You have extensive experience working with user data to engineer features for models, select appropriate model architectures, tune model parameters, and evaluate model quality. You have familiarity with fine-tuning models to achieve their maximum performance, i.e. optimizing hyperparameters, handling overfitting, A/B testing, and improving the efficiency of algorithms. You're familiar with various prompt techniques for LLM grounding such as chain-of-thought, static few-shot examples, and dynamic few-shot. You're familiar with Retrieval-Augmented Generation (‘RAG') systems. You have an understanding of how to optimize knowledge retrieval for improved model accuracy and speed. You can apply your knowledge of different indexing/chunking strategies on the data to achieve desired goals. You understand semantic search and vector databases, and how they differ from classic retrieval methods and databases. Experience with reranking and knowledge graphs is a plus. You have a strong engineering sense. You're familiar with automating ModelOps/DataOps processes which include creating pipelines and understand how CI/CD processes work. You're a stellar data wrangler and have experience cleaning and structuring data for modeling purposes. You are a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You communicate complex technical topics clearly and in an approachable way. You have proven stakeholder management expertise. As a collaborative thought partner, you're gifted at explaining your findings clearly to a non-technical audience. You have experience partnering with product and engineering to deliver business value through scalable ML/LLM development and deployment. You enjoy collaboration and knowledge sharing. You appreciate our team's values of eagerness to collaborate with teammates with any level of statistical and ML/LLM knowledge, iterating over your deliverables, and being curious. You are an out of the box thinker. You employ your creative thinking skills to come up with new solutions and approaches that meet business objectives. You have sound problem-solving skills to refine prototypes and troubleshoot performance issues. You remain up to date on the latest innovations in machine learning in order to develop solutions that scale. You understand that perfect is the enemy of good. You will default to action by initially shipping solutions that simply work and work simply while iterating as needed. You've used AI tooling for work or personal use-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Things You'll Do Zapier is a fast-growing and remote-first company, so you'll get experience on many different projects to support our stakeholders. Here are some things you might get to help our teams with: Work with Engineering teams to develop and improve ML and LLM models, as well as refine our systems and processes in the space. Design, implement, deploy, and improve upon prompting for LLMs with comprehensive evaluation suites to assess model performance and reliability. Collaborate with other Data teams to develop ML projects in various sectors of the business. Create LLM and ML model prototypes based on project specifications. Process data for model fine tuning and fine-tune models for maximum performance that meet business needs. Build and deploy data models as well as RAG systems. Implement changes to algorithms to improve ML model performance as well as troubleshoot and address problems with deployed ML models to improve user experience. Develop data literacy programs and provide easy-to-use tools with clear documentation, examples, and tutorials. Participate in the on-call rotation (about 1 week per quarter) to support our production services. Our stack is best summed up by: Databricks, AWS(S3), Python/Typescript, Airflow, dbt, Kafka, Braintrust. Senior Machine Learning Engineer vs Other Roles At Zapier How do we discern between a ML Engineer vs Applied AI Engineer? The following are discrete topics we expect to see a deep competency in specifically for ML Engineers: Strong background in statistics. ML techniques for deep data mining and exploration. Automating DevOps/ModelOps/DataOps processes with pipelines and CI/CD. Data wrangling and building data pipelines. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

We're humans who simply think computers should do more work. At Zapier, we're not just making software-we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you. Job Posted: 4/4/2025 Location: Americas Hi there! We're looking for a Solutions Architect, Enterprise to join our Sales team at Zapier. As a senior leader on our team, you'll define and oversee large-scale, high-complexity technical solutions that have a transformative impact on our enterprise customers. You'll take advantage of a significant head start: Zapier is a leader in the automation space, with proven product-market fit and strong sales traction. You'll be selling a product that is consistently a preferred choice in the market, and as an early Solutions Engineer at Zapier, you'll have the unique opportunity to further expand our impact by building on our success. This role is a blend of technical consulting, solution development, and direct sales collaboration. 🛠️ Educate our customers as a trusted advisor to their automation and integration efforts. You will become an expert on automation workflows and consult with top product and engineering leaders on how Zapier can help achieve major business goals. Your technical acumen and consultative selling approach will position you as a critical resource for decision-makers. 🏁 Bring accounts to technical close. You'll navigate complex, multi-party sales and design joint integration architectures with our customers' Engineering teams. You will help buyers understand how Zapier can streamline their operations and fit seamlessly into their existing technical stack with minimal effort. 🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between go-to-market and Engineering, you'll gather and prioritize feedback from prospective customers. Your insights will influence our product roadmap, and you will collaborate with our Growth team to ensure smooth deployments and ongoing customer success. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on… Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You'll Do: Strategic Leadership: Through a consultative approach, design and oversee high-complexity, organization-wide technical solutions that meet the needs of enterprise clients. Executive Collaboration: Partner with customer executives to advise on automation strategies, presenting insightful and impactful solutions that align with their business vision. Technical Innovation: Drive industry-specifc initiatives and develop scalable frameworks for Zapier's enterprise offerings. Mentorship & Development: Help set the strategic vision for the Solutions Architecture team, mentoring L2-L4 architects and establishing technical standards. Resource Management: Oversee multiple technical initiatives and allocate resources to deliver on strategic priorities. Cross-Departmental Influence: Collaborate with Zapier leadership and key internal teams to drive technical advancements and scalable automation solutions. About You: Experience: 8+ years in architecture, with deep experience across the full customer lifecycle at technical B2B SaaS companies. Technical Mastery: Expertise in APIs, integrations, automation at scale, and emerging technologies. You're proficient with Zapier's platform and can communicate its value with authority. You have the ability to learn and effectively communicate complex technical concepts to both technical and non-technical stakeholders, helping them understand how Zapier integrates into their ecosystems. Solution Design Expertise: Proven track record of designing, presenting, and implementing organization-wide technical solutions for high-value clients. You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life. Executive-Level Engagement: Skilled at building relationships with C-suite stakeholders and guiding strategic conversations around automation. Leadership Excellence: Experience mentoring architects, leading large-scale projects, and defining technical standards. Innovation & Impact: Demonstrated ability to lead industry-first initiatives and shape technology strategy for enterprise customers. Visionary Thinking: Ability to set long-term strategic directions for both customers and internal teams, driving transformative impact. Cross-Functional Collaboration: You work seamlessly across teams, partnering with and influencing Growth, Engineering, and Product teams to ensure customer success from pre-sale to post-deployment. You gather insights from customers and prioritize feedback that influences the product roadmap. Proven Success in Sales: You've demonstrated success in closing 6-7 figure software deals and can quickly develop and maintain relationships with executive stakeholders, ensuring that sales and technical integration efforts align with business goals. AI Fluency: You've used AI tooling for work or personal use-or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Why Join Us? Work with a fast-growing, profitable company leading the no-code automation space. Play a pivotal role in shaping our Enterprise Sales strategy and driving Zapier's expansion upmarket. Engage with top-tier enterprise customers and solve complex automation challenges. Collaborate with an exceptional team in a fully remote, flexible work environment. Competitive salary, generous benefits, and a strong culture of growth and learning. If you're excited about helping enterprises unlock the power of automation, we'd love to hear from you! How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we're building a culture that values personal and professional growth-and we're proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about SugarCRM careers and how you can be part of our journey. Thank you for taking a look at this amazing career opportunity! This is a direct employment position. If you feel you are a fit, please apply by uploading your CV in English. Thank you! As an integral member of the EMEA Marketing team, you will be responsible for the execution of new business marketing activities in the DACH region designed to support our direct sales team and channel partners. This is an ideal role for a motivated marketing executive with 2-4 years of B2B marketing experience in Germany, ideally within an enterprise software or B2B technology environment. We are looking for someone who combines creativity with pragmatism, who enjoys working closely with sales to deliver tangible results and who wants to channel their skills and experience into making a real difference. Key Responsibilities:Help develop and execute regional marketing plans that build pipeline and align with the strategic and tactical business objectives.Work closely with our global marketing team to adapt global marketing campaigns and initiatives to the DACH market.Support the enablement and activation of our European partner community by overseeing channel comms and working with our partners to build out joint marketing plans and programmes using Marketing Development Funds where applicable.Collaborate with Marketing, Sales, Business Development and Channel leadership teams to determine direct lead generation and channel marketing strategies.Work closely with our regional sales team to gain buy-in and participation in marketing activities.Manage and co-ordinate the localisation of marketing material and content (slide-decks, web pages, content, etc.) Drive the ROI of activities, tracking and analysing both quantitative and qualitative metrics to determine impact. Use findings to develop and fine-tune plans. Present plans and ROI metrics to marketing leadership and local sales team. What you need to succeed:Energy and creativity along with a minimum of 2-4 years' experience of B2B marketing in Germany focussed on pipeline generation.Excellent communication skills, both verbal and written, in-person and virtual - with a strong ability to work effectively on international virtual teams.A track record in executing a variety of off-line marketing programmes such as events, seminars, and direct mail that successfully engage target market segments and deliver bottom line results. Demonstrable experience of marketing to and through an external channel network Ability to understand and articulate how technologies deliver business benefits.A sound understanding of the principles around revenue and pipeline management. Knowledge of intent-data driven marketing best practices.Strong spoken and written English language skills.A native German speaker based in Germany (Munich region preferred but not necessary) €65,000 - €69,000 a year We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: - Health &Wellness Reimbursement Program - Educational Resources - Career & Personal Development Program - Travel discounts - Bike leasing program option -We are a merit-based company with many opportunities to learn, excel and grow your career! #LI-Remote