Call Center Representative Jobs Near Me

Job Title: Call Center Account Management Specialist Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA. Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Key Responsibilities: Manage large amounts of outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Update Customer information in database Research and troubleshoot Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Requirements: Proven customer support experience or experience as a Client Service Representative. Account Management experience High Volume Outbound Center experience NICE in Contact experience preferred Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Associate's Degree and additional qualifications in Customer Service will be a plus.

Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. 100% remote within CA. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. The Terms: Temporary 4-month contract Location: 100% Onsite, French Camp, CA Schedule: Monday - Friday 8:30am - 5:00pm PST $23/hr W2 For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time. The Qualifications: High school diploma or general education degree 1+ year experience in customer service Previous healthcare, managed care or Medi-Cal experience ( nice to have) 1+ year handling heavy call volume (50-100 calls per day) ( preferred) Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. Knowledge, Skills, and Abilities: Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to the strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines. Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

Job Opportunity: Customer Support Representative Contract Duration: 12 months with possible extension Pay Rate: $21.99/hour (W2). Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

We're hiring full-time INBOUND phone service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience in June 2025. Join us at 401 S. Wright Road, Janesville, WI 53546. Shifts, Training & Work Environment: Enjoy your weekends off!! The shift we are hiring for is 8:30 a.m. to 5:00 p.m. Central time Monday through Friday. Our 8-week ONSITE onboarding and training academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication. After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days! You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months. Compensation: This position is hourly. Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour! Rewards and Benefits: Medical, dental, vision, and life insurance coverage starts on day one of employment. Access to up to 50% of your paycheck based on hours worked before payday. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, parental leave, and other benefits. Safety shoes provided (where applicable). For additional information and details regarding Grainger's benefits, please click on the link below: ********************************************************************************** The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Grow with Grainger: Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across speciality teams or into other departments of our evolving business. Our Culture: We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. You Will: Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression. Demonstrate professional oral and written communication skills including strong reading comprehension Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management. Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns. Manage and mitigate risk by taking appropriate actions. Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity. You Have: High School diploma or equivalent. 1+ years of customer service experience. Inbound customer service center experience preferred Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences. Experience with high touch, hands-on, personalized service with customers in a fast-paced environment Ability to commute to our facility Ability to sit up to 8 hours a day A secure workspace dedicated to job activity (Required for work from home/hybrid) Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)

About Us: RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We're not just building a better logistics platform - we're redefining the future of automotive transportation. About the Role: We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements. If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities. What You Will Be Doing: Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app. Maintain updated knowledge of all company products and services to provide adequate education to customers. Field incoming phone calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or our website. Answer customer questions and provide information to resolve any issues. Help resolve shipping issues with a high level of professionalism. Assisting users with uploading pictures or completing orders in our system. Obtain necessary information from customers to adequately follow up. Document important customer information for future reference. Collect and record customer feedback and information and share with appropriate departments and team members. Generate interest in new products or services and connect customers with salespeople when required. Foster and maintain relationships with customers to improve our retention rate. Attend all required customer service-related meetings. Additional duties as assigned. Requirements What You Bring to the Team by Way of Skills and Experience: Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required. High School Diploma or equivalent required. Ability to work Tuesdays through Saturdays or Sundays through Thursdays. Call Center experience a plus. Automotive, logistics, or transportation experience a plus. Understanding of performance-based metrics. Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges. Ability to handle a variety of duties in a fast-paced environment. A positive, service-oriented attitude. Ability to recognize problems, strategize, and problem-solve. Ability to prioritize tasks and manage time. Ability to work under tight deadlines. What is in it for You and Why you Should Apply: Market competitive pay based on education and experience. Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan. Employee wellness program. Employee rewards, discounts, and recognition programs. Generous company-paid holidays (12 per year), vacation, and sick time. Paid paternity/maternity leave. Monthly connectivity/home office stipend if hybrid or remote position. A supportive and positive space for you to grow and expand your career. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Salary Description $19.50 - $21.50/hr DOE

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Client Relationship Management: Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Customer Support: Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Operational Excellence: Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Knowledge Sharing: Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Qualifications and Requirements Bachelor's degree French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period. Essential Duties & Responsibilities: Order receipt from customer Verify price/lead-time/MOQ Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc) Entry of orders & order acknowledgement to customer Approve/Deny order change requests Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies) Portal maintenance for orders, shipments, etc. Import forecasts & firm orders into system Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity) EDI support (Identify issues & enlist support of I/T as required to resolve) Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.) Document customer-specific work instructions Identify and recommend continuous improvement activities Requirements: High School Diploma 5+ years of B2B customer service experience, manufacturing preferred Prior experience within an ERP system Attention to detail and ability to manage multiple projects in a timely manner Proactive communication

IT'S TIME TO GROW YOUR CAREER! Chemsearch FE is a facility resource management company with over 100 years of experience. We are an industry leading provider of specialty maintenance solutions in urban facilities. As the fastest growing business division of NCH Corporation, FE is committed to standing by our clients to optimize building resources, improve efficiencies and convey a corporate message that the environment matters. We meet the unique needs of those who are responsible for the operation of urban facilities through water conservation, energy savings, waste stream reduction and property maintenance programs. WE ARE LOOKING FOR PEOPLE LIKE YOU! An eagerness to learn… A strong ability to self-manage... A passion for working with people and solving problems… Chemsearch FE offers a career destination for talented, passionate and results-driven people who seek the innovation and growth opportunity that we provide. We don't offer jobs….we solidify careers, as proven by the thousands of associates worldwide with an average tenure of 13 years. WE KEEP THE POSITION CHALLENGING. RESPONSIBILITIES INCLUDE: Provide routine preventative maintenance services; inspection, cleaning and calibration of system components as necessary to assigned accounts Determine condition of system fluids, water sampling and testing, identify malfunctions and take corrective actions Accurately report service calls Maintain relationships of existing key account business and seamlessly transition accounts to a territory manager (when applicable) Serve as technical support for sales teams within assigned product lines HIT THE GROUND RUNNING WITH THESE REQUIREMENTS: Proven track record in managing time autonomously 75% or more travel requirement Exceptional interpersonal and communication skills Proficient with smart technology Aptitude to learn equipment service and other technical information This position requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting Work is conducted both indoors and outdoors, with varying environmental conditions MUST be in good physical ability-the job requires frequent walking to and from worksite. Required work activities include, but are not limited to, climbing and descending stairs and ladders (from 10' to 30' in height), sometimes while carrying items Occasionally move drums of chemicals weighing up to 65 pounds Be able to wear protective gear for the face, ears and gloves Other duties as assigned WHAT WE DO TO MAKE YOU SUCCESSFUL: Training will be an apprentice model in combination with training classes Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan Additional Benefits Company culture recognizing results while embracing work-life balance Discover your strengths and provide advancement opportunities to those who prove successful Competitive compensation package, comprehensive benefits & 401(k) plan The base salary range for this position is $55,000-55,000 ( excluding bonus earnings or overtime pay as applicable by position) which represents the low and high end of Chemsearch FE's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to: experience, education, training, location, merit system, quantity or quality of production, responsibilities and regular and/or necessary travel. The range listed is only one component of Chemsearch FE's Total Rewards package for associates. Please note that this range does not include commissions which for some associates is a substantial part of their overall compensation and there is no maximum for commissions. Our Facilities Service Representative is an entry-level, customer-facing role that assumes the responsibility for maintaining the equipment and services and the relationship within Chemsearch FE's corporate accounts. A person who proves successful in this role will be considered for advancement opportunities. Join the Chemsearch FE team and start your career today! We celebrate, support and thrive on difference and diversity. We are proud to be an Equal Opportunity Employer. This is a remote position.

Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for: The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company! One of Oregon's top employers has engaged our firm in their search for an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating a positive customer experience. The right person will be a crucial part of the organization and a strong representation of the company's values and mission. They should be flexible and willing to provide support across all teams to ensure the best experience for families and partners. Being self-motivated with the ability to work in a high-volume work from home environment is key to success. Job Title: Family Enrollment Support Specialist Salary: $18.50/Hour Location: Remote Key responsibilities include: Build strong relationships with business partners across the organization Build sustainable relationships of trust through open and interactive communication Go the extra mile to engage our families and personalize conversations verbally and in writing Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution. Use critical thinking and de-escalation techniques to navigate through challenging and emotional parent interactions Follow professional communication procedures, guidelines, and policies Provide service through chat, email, social media, and telephone to parents of children using our programs and services Attempt to resolve concerns during the first interaction Thoroughly log and document all calls, emails, and chats in our internal ticketing system Follow concerns through to resolution; partner with field and corporate teams as needed to resolve concerns Ask questions to interpret, analyze and anticipate the caller's situation, concern, and determine next steps to resolve their issue Share feedback with leadership on what you hear from families, and ask questions of your leaders to better understand service and experience expectations Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience. Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent's question or concern. Meet or exceed team and department metrics, productivity, quality, and experience goals, and ability to maintain these consistently Meet attendance requirements for this role. This team is a business-critical team that must meet the demands of busy phone, email, and chat volumes Key desired skills and experience: Great customer service skills and the desire to help others Must be self-motivated and a self-starter Previous remote call center work experience a plus Dedicated workspace at home that is away from distractions and interruptions. Must be able to sit/stand at desk for entire shift (except for breaks/lunches) and remain focused on tasks throughout the shift Must have an internet connection that is fast and reliable The ability to use logic and reasoning to reach conclusions and approaches to problems The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters The ability to work under stressful and sometimes emotional situations The ability to actively listen and communicate effectively through clear speech and hearing Outstanding written and verbal communication skills via email and chat Ability to establish and maintain cooperative working relationships with co-workers and the public. Ability to work in a fast paced, deadline-oriented environment and multi-task to meet time constraints. Capable of adjusting priorities quickly Occasional flexibility with schedules, occasional overtime Basic data entry and billing experience are helpful 2-3 years of customer service support provided via phone and email High School graduate or equivalent, 2 years degree a plus All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Join a growing team and make a real impact by supporting business customers with customized solutions-all while enjoying the flexibility of a hybrid work schedule. This is a great opportunity to advance your career in a professional, customer-focused environment while representing a respected name in the energy industry. Primary Services is actively recruiting for a Remote Customer Service Representative to support a large and established client in the commercial energy sector. In this role, you will serve as the primary point of contact for business customers, handling inbound and outbound interactions across phone, email, fax, internet, and mail. This is a dynamic, customer-facing role with real responsibility and the opportunity to drive customer satisfaction at scale. Responsibilities Serve as the main contact for business customers with inquiries, complaints, and requests. Promote the company's products and services to new and existing customers. Manage account activities including order entry, billing inquiries, payment arrangements, and product support. Resolve customer issues professionally and diplomatically, de-escalating challenging interactions. Analyze account data to identify solutions and ensure billing accuracy. Conduct outbound calls as needed to support account follow-ups or outreach. Apply procedural and technical knowledge to improve the customer experience. Identify opportunities for system or process enhancements to increase efficiency. Use internal software, phone systems, and Microsoft Office tools to perform tasks efficiently. Provide support in English and Spanish, if bilingual. Qualifications High school diploma or GED required. Bilingual Spanish/English required for designated roles. Prior experience in customer service or account support preferred. Strong problem-solving and conflict resolution abilities. Effective verbal and written communication skills. Comfortable navigating multiple software systems and typing while speaking. Basic math and analytical skills for handling billing and account questions. Ability to stay calm, patient, and professional under pressure. Want to be notified of similar positions? Visit ******************************* to sign up and have notifications delivered straight to your inbox!

Our client, a Global Fortune 50 organization and one of the world's largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Pharmacy Call Center Operations Representative. *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************** Location: Louisville, KY 40219 Duration: 6 months contract w/ possibility of extension or conversion to FTE role Notes: Candidate will be required to obtain a Board of Pharmacy Tech License within 30 days from start date. Pay Rate: $17.00/hr on W2. Hybrid role: training is onsite and once deemed proficient, candidate will be released to work from home. Work Schedule: once out of training the work hours will be 10:00am - 06:30pm. Description: Enter accurate information. Handle data entry for multiple programs. On occasion there will be handling inbound and/or outbound phone calls to/from patients, caregivers, and providers. Provide appropriate customer service and an effortless experience to the caller. Follow Cover My Meds policies and procedures. Ability to work a flexible work schedule. Qualifications: Call center experience as they will be cross trained to assist with phones. Previous healthcare experience desired. Excellent interpersonal communication skills. Strong problem-solving skills. Proficient with Microsoft Office. Able to type 35 wpm or greater. Questionnaire requested by manager (applicants must answer below with resume): Do you have 1 or more years of call center experience? Do you have pharmacy experience? Do you have reliable transportation? ********************************************************************** I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder “Sat” Singh Lead Technical Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home. We offer 90 days of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. Training will be conducted onsite. If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Primary Responsibilities: Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Communicate directly with clinical staff for patient needs Medication refills, referral requests, chart troubleshooting Scheduling appointments for patients - entering and updating demographics Other tasks as needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Typing - 40 wpm Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: 1+ years of health care experience Knowledge of Medical Terminology Telecommuting Requirements: Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment #RPO #RED

Customer Care Specialist I Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right." At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Position Summary This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs. Primary Accountabilities Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution. Performs outbound courtesy calls to inform customers about related products and services. Understands and able to explain features and benefits of Midland States Bank's products and services in order to appropriately recommend to the customer. Ability to identify cross sale/sales opportunities and refer to sales staff. Possess solid understanding of fees and escalation procedures. Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts. Provides high level of quality service by using excellent telephone etiquette. Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes. Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix. Maintain a working understanding of, and comply with applicable banking regulations and policies. Meet service standard requirements provided by Customer Care Manager. The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Associates Degree in a business related field, Bachelor's degree strongly preferred. Two or more years of customer service experience. The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PIa38ba97570bf-37***********6

The Role Join our team of Customer Service Representatives, also know Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

OKC Metro area and surrounding areas preferred. Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided! Hours: Flexible 7a-7p Days: Monday-Friday The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides. A day in the life of a Customer Service Representative at APMEX! Deal directly with customers either by telephone or written correspondence Handle and resolve customer questions, comments, or concerns in a professional, polite manner Listens attentively, clarifying questions, diffusing conflict, and finding solutions Commitment to increasing customer satisfaction Manage customers' accounts by keeping record of interactions and transactions Communicate and coordinate with internal departments Document and provide follow up to customer interactions Other Qualities of a Call Center Customer Service Rep... Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity. Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others. Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions. Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge. Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere. APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today! Education: High School degree is required Experience: High volume call center experience preferred 1-2 years of customer service experience Detail documentation skills required Experience in data entry and handling electronic files is preferred Ability to type 35-40 wpm with accuracy (will have a test administered for qualification) Computer Skills: Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted* At APMEX, our employees have access to extraordinary benefits including: Medical, Dental, and Vision Short Term Disability & Long-Term Disability Life Insurance 401K (Company matches!) Free Lunch every day Tuition Reimbursement College Debt Repayment 9 Paid Holidays Paid Time Off with Sell Back Option Paid Day off for your Birthday Paid Volunteer Opportunities Lunch and Learns Free Downtown Parking

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat! What You Can Expect: Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology We hope to see your application soon!

Job Opportunity: Customer Support Representative/Account Rep Contract Duration: 6-12 Months contract with high possibility of extension Pay Rate: $19.16/hour (W2) | W/O Benefits Work Schedule Overview: Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year. In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Job Responsibilities for Client Support Service Professional: Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency. Assist with Cash Management products, online account access, mobile app usage, and general financial questions. Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment. Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team. Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.