Customer Service Representative - Golden, CO
Remote Customer Care Representative Job
Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.
We offer 90 days of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. Training will be conducted onsite.
If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:
Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Communicate directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients - entering and updating demographics
Other tasks as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Typing - 40 wpm
Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years of health care experience
Knowledge of Medical Terminology
Telecommuting Requirements:
Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment
#RPO #RED
Customer Support Representative - Albuquerque
Remote Customer Care Representative Job
Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.
What to expect
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required
The Value You Deliver
A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST
Certifications: Category: Customer Service
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Remote Customer Service Representative - Product Testing
Remote Customer Care Representative Job
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Remote Customer Service Representative - Product Testing
Remote Customer Care Representative Job
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Fully Remote Customer Service & Sales Rep
Remote Customer Care Representative Job
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Call Center Customer Service Rep- OKC, OK
Remote Customer Care Representative Job
OKC Metro area and surrounding areas preferred. Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided! Hours: Flexible 7a-7p Days: Monday-Friday The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides.
A day in the life of a Customer Service Representative at APMEX!
Deal directly with customers either by telephone or written correspondence
Handle and resolve customer questions, comments, or concerns in a professional, polite manner
Listens attentively, clarifying questions, diffusing conflict, and finding solutions
Commitment to increasing customer satisfaction
Manage customers' accounts by keeping record of interactions and transactions
Communicate and coordinate with internal departments
Document and provide follow up to customer interactions
Other Qualities of a Call Center Customer Service Rep...
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity.
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others.
Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere.
APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today!
Education:
High School degree is required
Experience:
High volume call center experience preferred
1-2 years of customer service experience
Detail documentation skills required
Experience in data entry and handling electronic files is preferred
Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Computer Skills:
Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted*
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
Part-Time - Customer Retention Representative
Remote Customer Care Representative Job
Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview
Could you be our next Customer Retention Representative? Globe Life is looking for an experienced Customer Retention Representative to join the team!
In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
This is a remote/work from home position
What You Will Do
Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
What You Can Bring
* High school diploma or GED
* Customer service experience
* Excellent oral and written communication
* Superior customer service skills required - friendly, efficient, good listener
* Proficient use of the computer, keyboard functions and Microsoft Excel
* Ability to work under pressure and multi-task
* Excellent organization and time management skills
* Must be detail-oriented with the ability to analyze information and make logical conclusions
* Have a desire to learn and grow within the Company
* Must type 30 words per minute, pre-employment assessment required
How Globe Life Will Support You
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
* Competitive compensation is designed to reflect your expertise and contribution
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
* Paid holidays and time off to support a healthy work-life balance
* Parental leave to help our employees welcome their new additions
* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
* Company-paid counseling for assistance with mental health, stress management, and work-life balance
* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
* Discounted Texas Rangers tickets for a proud visit to Globe Life Field
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Location: 3700 S. Stonebridge Dr., McKinney, Texas
Customer Service Position Remote
Remote Customer Care Representative Job
Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of our exceptional team as a Customer Service Representative. This is not your ordinary customer service role - it's an opportunity to shape the customer experience and contribute to the success of a global leader.
We pride ourselves on being at the forefront of innovation, setting industry standards, and providing world-class solutions to our valued customers. As a Fortune 500 company, we have established a strong presence across the industry and have continued to do so for man years. Our commitment to excellence and customer-centric approach has enabled us to consistently deliver outstanding results and remain a trusted partner to countless organizations worldwide.
About the Role:
As a Customer Services Representative, you will play a pivotal role in ensuring customer satisfaction and enhancing our reputation for unparalleled service. You will serve as the primary point of contact for our valued clients, addressing their inquiries, resolving issues, and providing exceptional support throughout their journey. Your ability to build rapport, understand customer needs, and deliver personalized solutions will be key to your success.
What You'll Do:
Engage with customers through multiple channels, including phone, email, and live chat, to provide prompt and accurate assistance.
Listen attentively to customer concerns and inquiries, demonstrating empathy and understanding while maintaining professionalism at all times.
Identify and analyze customer needs to offer tailored solutions, guiding them through our products and services effectively.
Troubleshoot and resolve customer issues, ensuring prompt resolution and taking ownership of escalated cases when necessary.
Collaborate closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.
Utilize our CRM system to maintain accurate records of customer interactions, update customer profiles, and follow up on pending inquiries.
What You'll Bring:
Exceptional communication skills: You possess the ability to articulate complex information in a clear and concise manner, adapting your communication style to meet the needs of diverse customers.
Empathy and patience: You understand that every customer interaction is unique and require a compassionate approach, demonstrating patience and understanding even in challenging situations.
Problem-solving mindset: You thrive in a fast-paced environment and possess strong analytical skills to identify root causes of issues and provide effective solutions.
Team player attitude: You enjoy collaborating with others and are eager to contribute to a supportive team environment where your insights and ideas are valued.
Adaptability: You embrace change and are quick to adapt to evolving customer needs, technology advancements, and business requirements.
Experience: Previous customer service experience, preferably in a fast-paced and customer-oriented environment, is highly desirable.
What we Offer:
Competitive compensation package, including performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for career growth and advancement within a renowned Fortune 500 company.
Continuous learning and development programs to enhance your skills and expertise.
A diverse and inclusive work environment that celebrates individuality and fosters collaboration.
Remote work (work from home).
How to Apply:
If you are ready to take the next step in your customer service career and be part of a globally recognized organization, we would love to hear from you. Please submit your updated resume and a compelling cover letter outlining why you are the ideal candidate for this position. Our team of talent acquisition experts will review your application and reach out to qualified candidates to schedule interviews.
HVAC Service Expert
Remote Customer Care Representative Job
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Donation matching
Free uniforms
Paid time off
Training & development
Attention: HVAC Service Experts
Here We Grow Again
Were looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) and who want a chance to prove themselves in a company that recognizes hard work and achievement and doesnt treat employees like a number.
Do you want any of these?
Make more money: With weekly paid spiffs, bonuses and commissions
Paid training
Paid holidays, wellness days, and even your birthday is a paid day off
Incentive programs
Quarterly all-company events
Paid uniform
A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
We have built the strongest team and culture youve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; were constantly expanding so weve created some amazing opportunities for you. We want to help you dream big in your life and career and we want to help you achieve it all.
Who Are We?Arctic Air Company. We started nearly 36 years ago just a husband and wife with a truck doing HVAC work. Over the years we built, expanded, and grew, with the change of times and the change of ownership (as the next generation took over) we realized that we needed to create a company culture that focused on our employees. We know that a Wow customer experience starts with a Wow employee experience. You should see the plan we have for growth! We have a plan that is written, scalable and successfully allowing us to grow every year. We are the oldest service company in Georgetown and have the tools to succeed but need ad additional service expert to make it happen together, and we want YOU!Apply today if youre interested in serving your community through outstanding work.
Are You A Fit For Our Growing Team?
Candidate Requirements:
Here are the qualities were looking for in our perfect candidate:
You work hard.
You love working with a team.
Youre tech savvy you can diagnose a problem and make recommendations to fix it
You love to serve others.
You love to challenge yourself and you want to learn, and even be cross-trained.
You understand the importance of serving others (your team members and our customers)
You understand and are willing to follow our core values:
Committed to Safety First For Our Family and Theirs Think Twice, Act Once
Passionate Commitment to our Team and our Clients-
Honest Just and Fair at all times
Constantly Seeking Excellence in all that we do
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
*** We hire veterans!
Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently everyone pitches in because its ultimately about serving the customer.
Develop your expertise: You install and repair various HVAC systems, knowing that youre ultimately helping people live comfortable and safer lives. Over time, you gain a growing expertise at diagnosing problems and understanding how to repair or replace them. You respond to emergencies with safety as your top priority.
Become a trusted professional: You keep your tools neat, clean, and well-maintained so theyre handy and ready for use and safe. Youll learn to prepare written materials (e.g., scope of work, work orders, bids, equipment inventory, etc.) because you know that this keeps everyone informed from the customer to the team back at the office.
Now Is Your Time!
Flexible work from home options available.
Consultant - Expert Services
Remote Customer Care Representative Job
Regrello is a four year-old, fast growing technology company that is disrupting the manufacturing and supply chain space. Founded by industry veterans, including former executives from Oracle, Salesforce, NetSuite, Palantir, Apple, Amazon, Microsoft, and McKinsey. Regrello serves any company with large, complex supply chains. We are backed by premier investors such as Andreessen Horowitz, Tiger Global, Mubadala, Bloomberg, and Ram Shriram, the first investor in Google.
The Venture
In late 2020, Regrello embarked on a mission to transform the global manufacturing industry, which is hindered by inefficient and outdated processes. Regrello's Intelligent Supply Chain Manager replaces >80% of non-value added human work with AI-powered solutions. Free from email and spreadsheet work, our customers are free to build deeper supplier relationships, experiment and innovate for growth.
Culture and Compensation
Regrello nurtures a customer-centric, product-driven environment, supporting a flexible, hybrid/remote work setup from our bases in the US and Mexico. We aim to attract the best talent in the industry by offering competitive compensation packages, including equity options and comprehensive health benefits.
The Problem We Solve
Regrello has proven it dramatically accelerates the execution of manufacturing operations at scale. Regrello automates manual work, recapturing time and driving down costs, and can be implemented in days without armies of consultants or large internal IT efforts.
You
You are world class in helping enterprises see how new technologies can help transform the way they work. You are obsessed with finding the most effective ways to bring technology solutions to life for both IT and business customers. You listen carefully to understand the customer's job-to-be-done, and translate that into immersive experiences that help them see their future. You have an extensive understanding of typical large enterprise systems and how they might integrate into transformational AI approaches. You have a deep curiosity to learn customers' unique cultures and processes in order to tailor the best possible solution for their needs.
We are looking for someone who has:Bachelor's degree in a relevant field (e.g., Engineering, Supply Chain Management, Computer Science, Business)3 + years of practical experience in enterprise software implementation, or business process consulting, preferably in Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or related solutions.Experience leading two or more software implementations, directly managing modules or workstreams across all project stages, including design, deployment, and post-go-live support.Strong business process design and configuration knowledge, with expertise in key enterprise processes such as Order to Cash, Procure to Pay, and Record to Report.Strong project management skills, with the ability to plan, execute, and deliver complex implementations on time and within scope.Specialized aptitude with the ability to configure software, understand technical components of software implementations, including integrations and APIs, and apply them to develop and deliver solutions.Ability to understand and analyze customers' existing technology stacks (e.g., ERP systems, CRM platforms) and recommend optimized business processes to maximize value.Demonstrated ability to build trust and credibility with executive, business process owners and technical stakeholders.Excellent communication (written and verbal) and interpersonal skills to articulate the business value of technology solutions to both technical and non-technical audiences.Excellent presentation skills, in particular through product demos.Experience with data analytics, AI/ML concepts, and their application in a business context is a significant plus.Some understanding of core supply chain processes, for example including planning, sourcing, manufacturing, logistics, and distribution is a plus.Ability to travel both domestically and internationally for customer meetings.
What you will do:Lead the end-to-end implementation of Regrello's solutions and customization to meet client-specific requirements.Collaborate with clients to understand their business processes, technical environments, and strategic objectives, translating these into tailored implementation plans.Scope solutions based on client requirements and develop timelines to deliver the scoped solution effectively, ensuring alignment with project goals and deadlines.Facilitate discovery workshops, deliver training sessions, and configure solutions to align client stakeholders (executive, functional/technical, and operational) with Regrello's platform, ensuring seamless adoption and effective integration with client business processes.Develop and maintain deep functional expertise in Regrello's solutions, including its AI/ML capabilities, to design and implement scalable solutions that optimize and automate client business processes.Deliver compelling presentations, product demonstrations, and workshops to key stakeholders, clearly articulating the value proposition Quantify the potential business value (ROI, cost savings, efficiency gains) that clients can achieve by adopting Regrello's solutions.Plan, execute, and manage Proof of Concepts to demonstrate the feasibility and value of our solution in a client's specific environment.Contribute to the development of implementation methodologies, best practices, and internal tools to improve delivery efficiency and client satisfaction.Stay abreast of industry trends, competitor solutions, and emerging technologies in the supply chain and AI space.Partner with the Customer Success team to ensure a smooth transition from implementation to ongoing support, focusing on long-term client success.Provide feedback to the Product and Engineering teams based on client interactions and market insights to help shape the future direction of our platform.
What you will get: Opportunity to work on the front lines of change, disrupting old, incrementally improving approaches with new, paradigm-shifting technologies Ability to influence leaders across industries to drive the adoption of AI-first technology in the industry Opportunity to work with and learn from a world-class team of manufacturing, supply chain, AI, and SaaS experts Industry-leading compensation with equity in the company Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance, and vision Flexible remote work from anywhere in the continental USQuarterly offsites with the entire company to bring us closer together
Join Our Team
If you are passionate about transforming the manufacturing and supply chain industry with cutting-edge AI technology, Regrello is the place for you. We are looking for a customer-obsessed expert to help the world's largest manufacturers adopt our innovative solutions. You will have the opportunity to shape the future of a high-growth startup, work with a world-class team, and enjoy a flexible remote work environment. With competitive compensation, including significant equity and comprehensive health benefits, you'll be well-rewarded for your contributions.
Apply now to be part of our mission to revolutionize global manufacturing and supply chain processes.
Insurance Customer Service Expert
Remote Customer Care Representative Job
Job Description
Capstone Insurance Group, a leader in providing exceptional insurance solutions, is excited to offer a unique opportunity for an Insurance Customer Service Expert in Andover, Minnesota. This hybrid remote position blends the flexibility of working from home with the direct community connection of our Andover office. We are looking for a positive and customer-focused individual to join our vibrant team, enhancing our client experience one interaction at a time. As the face of Capstone Insurance Group to our valued customers, you will play a crucial role in delivering outstanding service and solutions, ensuring our clients feel informed, cared for, and understood in every engagement. Our ideal candidate will bring energy, professionalism, and an inviting spirit to the workplace, both virtually and in-person.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Parental Leave
Disability Insurance
Life Insurance
Career Growth Opportunities
Responsibilities
Client Interaction: Engage warmly with policyholders to understand and address their insurance queries and concerns.
Problem Solving: Provide effective solutions and guidance to ensure client satisfaction and retention.
Policy Assistance: Aid clients in understanding their policies, explaining coverages, and making necessary adjustments.
Issue Resolution: Promptly resolve policyholder issues by liaising with underwriters and claims departments.
Relationship Building: Cultivate lasting relationships with clients to foster trust and loyalty.
Feedback Management: Collect feedback from clients to improve service processes and client satisfaction.
Requirements
Licensing: Active Minnesota Property & Casualty License.
Experience: Prior experience in customer service, especially in the insurance industry.
Communication Skills: Strong verbal and written communication skills.
Customer Service: Demonstrated dedication to providing excellent customer experiences.
Problem-Solving: Ability to efficiently address and resolve customer issues.
Adaptability: Comfortable working in a hybrid environment, balancing in-office and remote duties.
Team Collaboration: Skills in working collaboratively with team members to ensure customer satisfaction.
Technical Proficiency: Familiarity with CRM tools and insurance-related software systems.
Remote Customer Service
Remote Customer Care Representative Job
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Clinical Customer Support Representative
Remote Customer Care Representative Job
Purpose
Ability to work both individually and as part of a team to ensure efficient and accurate handling of inbound and outbound calls to address troubleshooting devices or Mobile Cardiac Telemetry and Extended Holter Services. Will work directly with the Cardiac Monitoring Center Technician team to execute on required task for quality Cardiac Monitoring.
*** This is a fully remote role ***
Responsibilities
Answer incoming calls promptly and direct them to appropriate team members
Place outbound calls to provide Tier 1 troubleshooting support for patients
Exhibit a high sense of urgency
Properly document all interactions with patients or customers
Handle emails/voice messages as assigned
Must communicate in a professional and diplomatic manger with good voice quality, dictation, and articulation.
Identify, document and escalate any and all escalations per standard operating procedures
Track, maintain and execute on follow ups pertaining to patients who have received a kit for cardiac monitoring
Coordinate activities cross functionally with urgency and proper execution
Follow the chain of command pertaining to escalations or concerns
Meet quality and performance standards
Follow all company and departmental policies and procedures
Must be able to accept constructive feedback that builds in the quality of the position
Perform other duties and responsibilities as assigned
Requirements
Education and Licenses/Certifications
High School Diploma or General Education Development (GED)
Associates preferred
Experience
1 year of related experience preferred
Medical experience preferred
Knowledge and Training
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar, and punctuation
Be willing to work overtime or extra hours as needed.
* The estimated hiring salary range for this position is $18/hr to $20/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401Kretirement plan.
HVAC Service Expert
Remote Customer Care Representative Job
Benefits:
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Donation matching
Free uniforms
Paid time off
Training & development
Attention: HVAC Service Experts
Here We Grow Again
We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) and who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn't treat employees like a number.
Do you want any of these?
· Make more money: With weekly paid spiffs, bonuses and commissions
· Paid training
· Paid holidays, wellness days, and even your birthday is a paid day off
· Incentive programs
· Quarterly all-company events
· Paid uniform
· A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.
Who Are We?Arctic Air Company. We started nearly 36 years ago - just a husband and wife with a truck doing HVAC work. Over the years we built, expanded, and grew, with the change of times and the change of ownership (as the next generation took over) we realized that we needed to create a company culture that focused on our employees. We know that a “Wow” customer experience starts with a “Wow” employee experience. You should see the plan we have for growth! We have a plan that is written, scalable and successfully allowing us to grow every year. We are the oldest service company in Georgetown and have the tools to succeed but need ad additional service expert to make it happen together, and we want YOU!Apply today if you're interested in serving your community through outstanding work.
Are You A Fit For Our Growing Team?
Candidate Requirements:
Here are the qualities we're looking for in our perfect candidate:
You work hard.
You love working with a team.
You're tech savvy - you can diagnose a problem and make recommendations to fix it
You love to serve others.
You love to challenge yourself and you want to learn, and even be cross-trained.
You understand the importance of serving others (your team members and our customers)
You understand and are willing to follow our core values:
Committed to Safety First For Our Family and Theirs - Think Twice, Act Once
Passionate Commitment to our Team and our Clients-
Honest Just and Fair at all times
Constantly Seeking Excellence in all that we do
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
*** We hire veterans! Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently - everyone pitches in because it's ultimately about serving the customer.
Develop your expertise: You install and repair various HVAC systems, knowing that you're ultimately helping people live comfortable and safer lives. Over time, you gain a growing expertise at diagnosing problems and understanding how to repair or replace them. You respond to emergencies with safety as your top priority.
Become a trusted professional: You keep your tools neat, clean, and well-maintained so they're handy and ready for use and safe. You'll learn to prepare written materials (e.g., scope of work, work orders, bids, equipment inventory, etc.) because you know that this keeps everyone informed - from the customer to the team back at the office.
Now Is Your Time!
Flexible work from home options available.
Compensation: $30.00 - $45.00 per hour
Careers Attention: HVAC Service Experts
Here We Grow Again We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) and who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn't treat employees like a number.
Do you want any of these? · Make more money: With weekly paid spiffs, bonuses and commissions · Paid training · Paid holidays, wellness days, and even your birthday is a paid day off · Incentive programs · Quarterly all-company events · Paid uniform · A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.
Who Are We?
Arctic Air Company. We started nearly 36 years ago - just a husband and wife with a truck doing HVAC work. Over the years we built, expanded, and grew, with the change of times and the change of ownership (as the next generation took over) we realized that we needed to create a company culture that focused on our employees. We know that a “Wow” customer experience starts with a “Wow” employee experience. You should see the plan we have for growth! We have a plan that is written, scalable and successfully allowing us to grow every year. We are the oldest service company in Georgetown and have the tools to succeed but need ad additional service expert to make it happen together, and we want YOU!Apply today if you're interested in serving your community through outstanding work.
Remote Customer Service Rep Up to 19/hour - No Degree Needed
Remote Customer Care Representative Job
strong Description/strongbr/pstrong Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)/strong/ppstrong Do you enjoy helping others and have a knack for problem-solving?/strong/pp We're seeking motivated individuals to join our growing team of remote customer service representatives.
In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.
/ppstrong Here's what you'll do:/strong/pul li Assist customers with inquiries and concerns.
/li li Resolve issues efficiently and professionally.
/li li Communicate clearly and effectively in writing and verbally.
/li li Maintain a positive and helpful demeanor.
/li /ulpstrong You'll be a great fit if you have:/strong/pul liA strong desire to provide excellent customer service.
/li li Excellent communication and interpersonal skills.
/li li The ability to prioritize tasks and work independently.
/li li Proficiency in using computers and navigating multiple software programs.
/li /ulpstrong The Perks:/strong/pp Work from anywhere: Enjoy the flexibility of a remote work environment.
Flexible schedule: Create a schedule that fits your needs.
Competitive pay: Earn up to $19 per hour.
Opportunity for growth: Develop valuable customer service skills.
Ready to take the next step?/ppstrong Additional Information:/strong/pp No prior experience or degree required.
A quiet workspace and reliable internet connection are essential.
Must pass a background check.
/pp We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
/pp#ZR/p
Customer Care Account Executive
Remote Customer Care Representative Job
Launch Your Career with Us!
Are you ready to unlock your potential and make a meaningful difference in people's lives? We are excited to invite passionate individuals to join our dynamic insurance team, where our goal is to provide exceptional coverage and unparalleled service to our clients!
NOW HIRING: Licensed Life and Health Agents & Unlicensed Individuals
Don't have your license yet? No worries! We're here to support you every step of the way as you embark on the licensing journey.
We're looking for motivated individuals who are eager to embrace a rewarding part-time opportunity that fits seamlessly into your lifestyle!
Are you ready to:
Commit to a year of dedicated effort with the drive to achieve even more?
Invest in your personal and professional development as you build your career?
Stay focused and motivated, even while working independently?
Welcome coaching and eagerly learn new skills?
Thrive in a business that continues to flourish, even in challenging times?
(If you answered YES to any of these, we want to connect with you!)
Today could be the day you take charge of your career and secure your future in financial services-one of the most stable and rewarding industries out there!
We're in search of Independent Life Insurance Agents who are ready to learn, work diligently, enjoy their journey, and earn what they truly deserve.
What's in it for you?
Flexibility to work remotely, whether you prefer part-time or full-time opportunities.
The freedom to set your own schedule and build your own agency-your earning potential is limitless!
No experience? No problem! We'll provide comprehensive training and support to help you shine.
Engage with individuals who are actively seeking life insurance, making your role even more rewarding!
Earnings Potential:
Part-Time: $70,000 - $150,000+ per year
Full-Time: $70,000 - $150,000+++ per year
Why Choose Us?
Enjoy a supportive environment-no cold calling or pressure to reach out to friends and family.
Say goodbye to hidden fees, membership dues, and sales quotas.
Experience a straightforward approach with genuine support-no aggressive sales tactics here!
Benefit from hands-on training and mentorship from experienced agents who are committed to your success.
Join a vibrant, growth-oriented team that's excited to welcome you!
We provide leads-people who are actively seeking assistance with life insurance, so you're never starting from scratch.
Get paid daily by the insurance carriers you partner with.
Take advantage of a fantastic bonus structure on top of an 80% commission for most carriers.
Health insurance options available.
Explore the possibility of owning your own agency if that's your aspiration (but it's not a requirement!).
Join us today and start your journey toward a fulfilling and rewarding career where your success is our top priority!
Please note that these roles are based for US candidates only.
Temp Call Center Rep - Medical Practice Remote Florida Only
Remote Customer Care Representative Job
JOB TITLE: Remote Temp Call Center Scheduler-Must be located in Florida. * Answer incoming telephone calls * Accurately book appointments in Next Gen system. * Take messages from patients, doctors, pharmacies etc. * Take consultation requests from doctors and hospitals.
* Confirm appointments for the following business day.
* Assist with rescheduling of appointments when changes in scheduling occur.
* Registering new patients, entering all demographics and insurance information. Verify insurance and provide appropriate accurate information to the patient related to insurance, time of visit, paperwork and arrivals as well as office protocols.
* Counseling patients, appointment verification and scheduling appointments/surgeries for multiple physicians.
* Directing calls to the appropriate department/ clinical tasking with appropriate documentation.
* Accurately schedule surgeries, provide pre op instructions.
* Maintain accurate and complete documentation in each patients chart related to the calls/messages.
* Make outbound new patient calls and welcome new patients to the practice.
* Must be capable of multi-tasking and working with a diverse patient population.
* Provide back up support for the Front Office as needed.
* Other duties as needed.
* 1 years experience scheduling appointments and/or surgeries
* Experience with insurance
* Bilingual English and Spanish speaking and writing preferred
PENNSYLVANIA only - Work at Home Call Center Representative
Remote Customer Care Representative Job
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: * Work in a blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, the NRA, March of Dimes, and many more .
* Our positions all require sales, whether it be selling memberships, products, or services.
We offer:
* Full-Time set schedules that enable you to take time off for the things that are important to
* Part time schedules are offered on a limited basis.
* Monday-Friday schedule to start. After 5 weeks a weekend shift will be required.
* Virtual Paid Training
* Rewards & Recognition Programs
* Weekly Pay & Bonus potential with access to your pay at anytime!
* Benefits available for Full-time employees including Medical, Dental, Vision, and 401k
Other Requirements:
* Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
* A willingness to learn as we believe in owning your own
* Home office, or dedicated quiet place to work, that is free from
* Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
* Exceptional conversational skills and the ability to multi-task.
InfoCision. Work Happy. Live Happy.
Salary: $10.00 per hour
Work Location: Remote
* Please be aware several SCAM IMPERSONATORS have been reported trying to illegally obtain your personal information. InfoCision will NEVER ask for any financial/banking information as part of the recruiting process for our open positions. Our interviews are conducted in a secure portal through SPARK, and we do NOT conduct live interviews using Zoom, Facebook Messenger, Snapchat, or other social media platforms. *
Call Center Representative *** Part-Time, Remote ***
Remote Customer Care Representative Job
div class="jv-job-detail-description" ng-non-bindable="" h3Description/h3 p ng-non-bindable="" p style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hirin/spanspan style="font-family: 'Times New Roman';font-size: 12.0pt;"g and training great people./span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Working as a Tier 1 Customer Service Representative /spanspan style="font-family: 'Times New Roman';font-size: 12.0pt;"you can expect in this role:/span /pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Part time schedule; 3pm - 7pm EST; with the ability to flex for business needs/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Opportunity for training, development, and promotion/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Excellent corporate discounts/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Employee recognition and rewards program/span/li/ulp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"If your career goals include being an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team./span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;font-weight: bold;"What's the opportunity:/span /pp style="font-size: 11.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department./span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;font-weight: normal;"This position interviews customers and records interview information into computer for customer service by performing the following duties./spanspan style="font-family: 'Times New Roman';font-size: 11.0pt;font-weight: bold;" /span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;font-weight: bold;"What will you do:/span /pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 12.0pt;margin: 5.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Communicate effectively with internal and external customers/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Identify the customer's need and respond appropriately and eff/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"iciently with a sense of urgency/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Field Calls and quickly transfer to the correct department/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 10.5pt;" /span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Work with Tier 2 team to seamlessly pass escalated customer technica/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"l issues quickly and efficient./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Track, route, and escalate unresolved issues to Management/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Follow established guidelines specific to each customer call/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Locate, confirm, and document appropriate information, w/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"hich may entail multiple systems/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Remain current on constant process updates and te/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"chnology used within the company/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Performs other duties as directed by management/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Communicate clearly and concisely both in oral and written form/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 5.0pt 27.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'times new roman' , times;font-size: 12.0pt;"Perform duties with awareness and in accordance with the organization's policies and applicable laws/span/li/ulpstrong What/strongspan style="font-family: 'Times New Roman';font-size: 12.0pt;font-weight: bold;" you bring to the table:/span /pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"High School Diploma: or two years to three years related experience and/or training; or equivalent combination of education and experience./spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;" /span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Experience in a call center environment a plus./spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;" /span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Ability to empathize with customer is critical/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Experience in Customer Service/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Ability to work in a fast-paced environment/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Ability to multi-task (i.e. talking and typing simultaneously)/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Strong/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;" organizational and time management skills/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Proficiency/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;" in Microsoft Office (Word, Excel, Outlook) and basic internet skills/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"P/spanspan style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"rofessional verbal and written communication skills/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"High degree of initiative, mature judgment and discretion/span/lili style="background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;margin: 0.0pt 0.0pt 0.0pt 26.68pt;padding-left: 9.32pt;text-indent: 0.0pt;"span style="color: rgb(38,50,56);font-family: 'Times New Roman';font-size: 12.0pt;"Ability to navigate through multiple systems/span/li/ulp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;font-weight: bold;"What can DEX provide to you:/span /pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Opportunity and career development/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"In house training/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"Company culture where we celebrate our team members/span/lili style="font-family: serif;font-size: 10.0pt;margin: 5.0pt 0.0pt 5.0pt 26.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;"A place where you can build a career, not just have a job/span/li/ulp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 12.0pt;" /span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 10.0pt;"The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions./span /pp style="margin: 5.0pt 0.0pt;"span style="font-family: 'Times New Roman';font-size: 10.0pt;"This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer./span /pp style="font-size: 11.0pt;line-height: 108.0%;margin: 0.0pt 0.0pt 8.0pt;"span style="font-family: Calibri;font-size: 11.0pt;" br//span /p
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Customer Service Agent
Remote Customer Care Representative Job
Job Description
Join the DVS Team as an Inbound Customer Service Superstar!
Are you ready to make a difference while having a blast at work? Disabled Veteran Solutions (DVS) is on the hunt for enthusiastic Inbound Customer Service Agents to support our awesome government-based contracts in security, health and human services, and background checks.
At DVS, we're all about top-notch communication and stellar customer service. As part of our team, you'll be the hero who resolves customer inquiries and makes their day brighter!
What You'll Do:
Answer Inbound Calls: Be the friendly voice that greets our customers.
Tech Troubleshooting: Help callers navigate their equipment and open support tickets when needed.
Appointment Scheduling: Assist callers in booking appointments at selected locations.
Documentation: Keep detailed records of all calls, questions, and complaints.
Follow-Up Calls: Reach out to customers to respond to inquiries and follow up on previous contacts.
Friendly Responses: Handle all inquiries with professionalism, friendliness, and speed.
What You Need:
Remote Work Ready: Reliable high-speed internet, troubleshooting skills, and a private workspace.
Tech Gear: A compatible computer (no Macs or Chromebooks), monitors, and a USB-wired headset.
Education: High School diploma or GED required; additional education is a plus.
Background Check: Must pass a criminal background check.
Communication Skills: Clear, concise, and able to build rapport with callers.
Availability: Must be available between 9am - 9pm EST, Monday-Friday.
Bilingual: English and Spanish speakers are a big plus!
Why DVS?
At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations.
A pre-employment drug screening and criminal background check are required prior to employment.