What does a Customer Service Consultant do?
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service consultant responsibilities
Here are examples of responsibilities from real customer service consultant resumes:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
- Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
- Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
- Perform daily closeout procedures on POS.
- Possess in-depth knowledge of HIPPA regulations, local, state, and federal laws.
- Present PowerPoint presentations offering marketing and promotions on a wide range of medical products.
- Conduct investigations, research, and resolve Medicaid/Medicare complaint grievances on behalf of various states.
- Help consumer to access applications for Medicaid and affordable care act recipients through consumer relations management systems.
- Administer POS operations and cash handling; balance, seamlessly coordinate and complete all documentation.
- Provide enrollment assistance and plan comparisons to Medicare members.
- Market insurance coverage to customers and participate in the upselling process.
- Recognize and establish process improvements for handling telephone and written inquiries from Medicare provider and beneficiaries.
- Communicate and interface effectively with customers as well as upselling and enticing customers to buy.
Customer service consultant skills and personality traits
We calculated that 50% of Customer Service Consultants are proficient in Strong Customer Service, Customer Service, and Strong Problem-Solving. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Consultants that have these skills listed on their resume here:
- Strong Customer Service, 50%
Utilized strong customer service skills in person and over the phone.
- Customer Service, 11%
Provided vision and leadership in revamping the Customer Service Department to significantly improve day-to-day operations and support customer satisfaction and retention.
- Strong Problem-Solving, 5%
Handled customer inquiries by phone in a high-volume call center environment utilizing strong problem-solving abilities.
- Customer Calls, 4%
Received inbound customer calls and provided information about products and services.
- Troubleshoot, 4%
Enjoy fast-paced environment with opportunity to troubleshoot and overcome challenges.
- Customer Inquiries, 3%
Researched and resolved more complex issues and utilized Administrative System and peripheral systems as necessary to respond to customer inquiries.
Most customer service consultants use their skills in "strong customer service," "customer service," and "strong problem-solving" to do their jobs. You can find more detail on essential customer service consultant responsibilities here:
Communication skills. The most essential soft skill for a customer service consultant to carry out their responsibilities is communication skills. This skill is important for the role because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer service consultant resume shows how their duties depend on communication skills: "managed quality communication, customer support and product representation for each client. "
Customer-service skills. customer service consultants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to customer service consultant responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A customer service consultant resume example shows how customer-service skills is used in the workplace: "exceeded corporate requirements for sales objectives through identification of customer needs and recommendation of telephone product and services. "
Interpersonal skills. A big part of what customer service consultants do relies on "interpersonal skills." You can see how essential it is to customer service consultant responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer service consultant tasks: "completed 1000+ hours of company sponsored training on effective interpersonal communications, sales, product knowledge and customer service. "
Listening skills. A commonly-found skill in customer service consultant job descriptions, "listening skills" is essential to what customer service consultants do. Customer service consultant responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer service consultant duties rely on listening skills in this resume example: "provided customer support to financial institutions, businesses and individuals; successfully communicated all necessary information and regulations. "
Patience. Lastly, "patience" is an important element of what a customer service consultant does. Customer service consultant responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer service consultant duties rely on this skill: "change orders)skills used-strong customer service skills-sales technique-patience-use of the microsoft office suite-moderate problem solving skills"
The three companies that hire the most customer service consultants are:
- Sutherland113 customer service consultants jobs
- Lincoln Financial Group99 customer service consultants jobs
- Kwik Trip51 customer service consultants jobs
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Compare different customer service consultants
Customer service consultant vs. Customer associate
A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.
There are some key differences in the responsibilities of each position. For example, customer service consultant responsibilities require skills like "strong customer service," "strong problem-solving," "technical problems," and "windows." Meanwhile a typical customer associate has skills in areas such as "phone calls," "stock merchandise," "inventory control," and "food preparation." This difference in skills reveals the differences in what each career does.
Customer associates really shine in the telecommunication industry with an average salary of $33,698. Comparatively, customer service consultants tend to make the most money in the technology industry with an average salary of $42,679.The education levels that customer associates earn slightly differ from customer service consultants. In particular, customer associates are 1.6% less likely to graduate with a Master's Degree than a customer service consultant. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Customer service consultant vs. Service agent
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
In addition to the difference in salary, there are some other key differences worth noting. For example, customer service consultant responsibilities are more likely to require skills like "strong customer service," "strong problem-solving," "customer orders," and "technical problems." Meanwhile, a service agent has duties that require skills in areas such as "regular maintenance," "pet," "car washes," and "life insurance." These differences highlight just how different the day-to-day in each role looks.
Service agents may earn a lower salary than customer service consultants, but service agents earn the most pay in the technology industry with an average salary of $30,711. On the other hand, customer service consultants receive higher pay in the technology industry, where they earn an average salary of $42,679.service agents earn similar levels of education than customer service consultants in general. They're 2.1% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Customer service consultant vs. Customer advisor
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service consultant is likely to be skilled in "strong customer service," "strong problem-solving," "troubleshoot," and "technical problems," while a typical customer advisor is skilled in "excellent interpersonal," "persuasion," "multitasking," and "work ethic."
Customer advisors earn the highest salary when working in the media industry, where they receive an average salary of $34,880. Comparatively, customer service consultants have the highest earning potential in the technology industry, with an average salary of $42,679.Most customer advisors achieve a similar degree level compared to customer service consultants. For example, they're 0.3% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Customer service consultant vs. Customer care advocate
A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
Types of customer service consultant
Updated January 8, 2025
