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Customer Service Representative Jobs in Pace, FL

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  • Employee Shared Services Advisor

    Tandym Group

    Customer Service Representative Job In Pensacola, FL

    A Fortune Top 50 financial services company is seeking a highly motivated Employee Services Advisor for our client in Pensacola, FL. Responsibilities: Provide guidance and support across various shared services functions to optimize operations and resolve employee inquiries Answering phone calls/making phone calls- providing employees with information and guidance Handling cases that are submitted by employees with sometimes complex information and guidance Reviewing and updating separations in Oracle-HCM Working closely with vendor, other contractors, and advisors that are processing disability payments Qualifications: 2+ years of experience in a Shared Services, HR Operations, or Employee Support role Solid understanding of Shared Services models and service delivery best practices. Experience working with HR systems such as Oracle HCM or similar platforms. Knowledge of disability claim processes and general compliance/regulatory standards related to employee leave Proven ability to handle sensitive employee inquiries with professionalism, discretion, and accuracy Excellent verbal and written communication skills, with a customer-focused approach Strong problem-solving and case management skills, with the ability to interpret and relay complex information clearly Comfortable managing inbound and outbound calls to provide timely support and guidance to employees Ability to collaborate effectively with third-party vendors, internal teams, and other stakeholders Detail-oriented with strong organizational and follow-up skills
    $36k-63k yearly est. 26d ago
  • Customer Service / Sales Representative

    Jason Young-State Farm Agency 4.3company rating

    Customer Service Representative Job In Bay Minette, AL

    Job Description Jason Young - State Farm Agency, located in Bay Minette, AL has an immediate opening for a full-time Sales and Service Representative. Insurance experience is not required as we will train the right person. Must be willing and able to obtain proper insurance licenses for the State of Alabama. Please only apply if you meet the following criteria: Must have or be willing to obtain Property and Casualty and Life/Health insurance licenses Must have the ability to commute to our local Minette, AL location, this is an in-office position. If you meet the above criteria and are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include, but not limited to: Develop insurance quotes, makes sales presentations, and close sales Establish client relationships and follow up with clients, as needed Develop ongoing networking relationships Provide prompt, accurate, and friendly client support Maintain a strong work ethic with a total commitment to success each and every day Develop new service opportunities with both existing and new clients Benefits include: Base pay (depending on experience) plus bonus/commission Daily bonus , weekly bonuses, monthly bonuses and yearly bonuses! Retirement planning Health insurance Vacation/PTO Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Property & Casualty license (must be able to obtain) Life & Health license (must be able to obtain) 1-2 Years of Sales and/or Customer Service Experience (preferred) Enthusiasm and belief about the role insurance and financial products play in people’s lives Proven track record of trustworthiness, dependability and ethical behavior Excellent communication skills: written, verbal and listening Must be awesome at opening doors and getting appointments from a cold start If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
    $27k-35k yearly est. 38d ago
  • Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Customer Service Representative Job In Pensacola, FL

    Come and work for Envoy Air, an American Airlines Group Company, at PNS and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 Responsibilities What's in it for you? * Travel for free with your family and friends on flights across the American Airlines global network. * Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. * Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. * In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. * Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. * Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! * Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. * This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. * No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. * This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: * Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. * 18 years or older. * High school diploma, GED, or international equivalent. * Ability to pass a pre-employment drug screen and background check. * Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
    $16.3 hourly 46d ago
  • Customer Service Advisor

    Fausak Tire Center

    Customer Service Representative Job In Daphne, AL

    div class="job-description-container" div class="benefits" divstrong Benefits:/strong/div ul li 401(k)/li li 401(k) matching/li li Bonus based on performance/li li Competitive salary/li li Dental insurance/li li Employee discounts/li li Health insurance/li li Paid time off/li li Vision insurance/li /ul /div div class="trix-content" divstrong Job Summary/strong/divdiv br/As a Customer Service Advisor, you will help Fausak Tires amp; Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product amp; service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.br/br/ /divdivstrong Responsibilities /strong/divul li Receive amp; deliver on customer requests (Both phone amp; in person) /li li Effectively understand customer requests/li li Clearly communicate promise times/li li Help manage the daily schedule/li li Create a professional environment that builds rapport and puts customers at ease/li li Answer customer questions about their service requests amp; needs/li li Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction/li /uldivstrong Qualifications/strong/divul li High school diploma or GED equivalent is required; bachelor's degree is preferred/li li Valid state-issued driver's license and clean driving record is required/li li Prior sales experience in a dealership or showroom setting is preferred/li li Basic computer skills/li li Speak, Read and Write in Englishbr/br/ /li /ul /div div class="job-compensation" Compensation: $45,000.00 - $65,000.00 per year /div br/br/br/ div class="account_description" pOur mission is to provide customers with the most professional tire and auto service in the industry and we know that's not possible without an awesome team. We're seeking dedicated and hardworking team members who strive for growth while exceeding our customers expectations./p /div br//div
    $45k-65k yearly 60d+ ago
  • Technical & Customer Support Representative

    Liveoak Fiber

    Customer Service Representative Job In Niceville, FL

    We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate. POSITION OVERVIEW & PURPOSE We are excited to add this position to our fast-growing LiveOak Fiber Team! We offer a competitive total rewards program that includes employer paid medical, dental and vision, paid time off as well as bonus potential. The following is an overview of the role and what we are looking for in a successful candidate. We are looking for an experienced Technical and Customer Support representative with a solid background in cable, telecommunications, or related fields. You must be proactive, organized and have solid, positive communication skills. Be customer focused! The ideal candidate will have a solid background in technical support and customer care. The candidate will possess foundational knowledge of networking principles. Previous experience with telecommunications, hands-on experience using Calix (or other GPON system) and working in billing and provisioning systems is beneficial. The Technical and Customer Support Representative will play a pivotal role in ensuring exceptional customer experiences by helping customers with their account login and management, provide technical support, and provide billing and customer support. ESSENTIAL DUTIES & RESPONSIBILITIES •Use technical support background to assist customers in resolving complex service issues promptly and effectively. •Help provision voice and data services. •Help with phone number porting. •Accept orders from new customers and modify existing customer orders. •Schedule installations, work orders, and trouble calls as needed. •Apply foundational networking principles to diagnose and troubleshoot customer service problems, ensuring quick and accurate resolutions. •Help customers log into their account and other general account support. •Help customers with billing questions. •Regularly work tickets daily. •Act as a liaison between technical support, engineering, and customer service teams to facilitate smooth and efficient communication and collaboration. •Demonstrate a customer-centric approach in all interactions, ensuring that customers receive the highest level of service and satisfaction. •Use ticketing systems effectively to manage customer inquiries, escalations, and service requests in a timely manner. •Use telemetry programs like Calix Cloud to troubleshoot customer network performance. •Identify and escalate issues appropriately to higher-level technical teams or management when necessary, ensuring timely and appropriate resolutions. •Reach out to customers proactively to address potential service concerns, conduct customer satisfaction surveys, and gather feedback for continuous improvement. KNOWLEDGE, SKILLS & ABILITIES •Strong customer service orientation with excellent communication and interpersonal skills. •Basic knowledge of fiber optic internet services, network equipment, and technology. •Effective problem-solving and troubleshooting abilities. •Proficiency in using customer service software and tools. •Attention to detail and commitment to issue resolution. •Ability to work independently and in a team environment. BASIC QUALIFICATIONS & COMPETENCIES •Previous Experience: Minimum of [2] years of experience in technical support, with a strong background in networking principles and troubleshooting. •Experience supporting voice services. •Experience adding and removing services from existing accounts. •Experience scheduling work orders for customers using dispatch software. •Experience working in telecommunications for at least a year. •Understanding of service provisioning for voice and data •Worked with billing and provisioning systems. •Customer Service Skills: Strong customer focus with exceptional communication and interpersonal skills to effectively address customer inquiries and concerns. •Problem-Solving Abilities: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently. •Team Player: Ability to work collaboratively within a cross-functional team environment and maintain positive working relationships. •Organization and Time Management: Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines. •Adaptability: Thrive in a dynamic and fast-paced environment, adapting to changes and staying up to date with emerging technologies. •Technical Certifications: Relevant technical certifications (e.g., CompTIA Network+, CCNA) will be a plus. •Must have flexible hours. Sometimes we must pitch in on nights and weekends! PREFERRED QUALIFICATIONS & COMPETENCIES •Bilingual (English & Spanish) •Associate's degree or equivalent education. •Experience in technical support within the telecommunications or ISP industry. •Knowledge of fiber optic technology and related equipment. •Certification in customer service or technical support. PHYSICAL DEMANDS & WORKING ENVIRONMENT •Walking- up to 40% •Standing- up to 40% •Reaching- up to 10% •Lifting and/or bending- up to 10% •Work environment- indoors and outdoors •Able to lift up 45 pounds. •Travel: 10% STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA). Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
    $29k-39k yearly est. 59d ago
  • PARK SERVICES SPECIALIST - 37000531

    State of Florida 4.3company rating

    Customer Service Representative Job In Harold, FL

    Working Title: PARK SERVICES SPECIALIST - 37000531 Pay Plan: Career Service 37000531 Salary: $3,093.09 monthly/$37,117.08 yearly Total Compensation Estimator Tool Park Services Specialist State of Florida Department of Environmental Protection Open Competitive This position is located in Milton, FL Closing Date:06/11/2025 Potential Resident Opportunity (3 BR, 2 BTH Mobile Home) Position Overview and Responsibilities: PARK SERVICES SPECIALIST-37000531 Blackwater River State Park is looking for a self-motivated park service professional to fill a Park Services Specialist position, providing visitor services, maintenance, protection, administration, and resource management. The applicant must possess good visitor service and administrative skills, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. The applicant must be able to work rotating shifts including evenings, weekends, and holidays. DUTIES AND RESPONSIBILITIES: Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply. In carrying out the duties of this position, the incumbent is expected at all times to be aware of and abide by the Department's Standards of Conduct, as well as any and all departmental and/or work unit rules, directives, policies, procedures, and/or general orders applicable to performing the duties of this position. VISITOR SERVICES This position is responsible for establishing and maintaining good public relations and for carrying out public information programs, developing and coordinating private and governmental manpower and financial support systems, visitor service and volunteer programs, assisting management with oversight of contractual service programs, assists in park maintenance and resource management programs. Develops and presents guided walks, campfire, recreational skills and other visitor service programs to park visitors, educational groups, and other citizen groups. Designs, research and develops park specific literature for public dissemination. Explains facilities and services provided for public use and attempts to resolve visitor complaints while maintaining good public relations. Plans, coordinates and participates in all aspects of the park's special events. Plan and conduct community outreach activities. Develop and administer comprehensive volunteer program, including campground hosts, local volunteers, and Citizen Support Organization Members. Conducts all necessary activities and correspondence to maintain volunteer program such as recruitment, interviewing, placement, training, and recognition of volunteers. Maintains volunteer records, files, databases, and manpower augmentation reports in order to properly track volunteer program and needs. Attends CSO meetings and serves as a representative for the park. RESOURCE MANAGEMENT Provides research, development and library of funding sources for the park via corporate/foundation and public support entities. Designs and implements public marketing relations program to encourage corporate/foundation and private support of the park. Prepares grant applications for park projects and possible funding sources. Gathers and maintains cultural resource files, artifact inventories, and coordinates and participates in appropriate preservation of natural and cultural resources. Implements ecological burning for fire type communities; recognizes communities and maintains optimum species control via natural and chemical means. MAINTENANCE Maintains assigned area of Park and leads work details, oversees all aspects of job development until completion. Ensures that all work performed by outside and staff workers meets operational, safety and environmental standards set by the Park Manager. ADMINISTRATION Serves as liaison with vendors providing contractual services to the park and assists management with oversight of contracts within the park. Serves as liaison between the park and the District Parks Program Development Specialist and Education and Training specialist. Plans, organizes, and conducts in-service training to meet the needs of park staff. Prepares a wide variety of reports, forms and logs related to all aspects of park operations. Operates cash registers and reconcile receipts. Operates two-way radio equipment, computers, and other office equipment. PROTECTION Ensures Park rules are enforced pertaining to all natural, historical and archaeological facilities and resources and use thereof for the enjoyment of the visitor. Ensures all aspects of park security and safety are maintained at all times. OTHER - Performs other related duties as required Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: Florida ecosystems and resource management techniques required to manage/restore natural communities; cultural resource preservation and restoration techniques; technical report writing; keeping a variety of databases up to date; effective verbal and written communication principles and techniques; basic arithmetic; volunteer and CSO policies and procedures. SKILL IN: Use office equipment, personal computers, and software including Microsoft Office, Word, Excel and Outlook E-mail; perform public speaking and program presentation; interact with all internal and external customers and the general public in a professional, tactful and courteous manner. Operating a cash register and reconciling receipts, accurately preparing reports. Performing grounds and building maintenance including but not limited to mowing, weed eating, pressure washing and painting. ABILITY TO: Research, plan and prepare educational, interpretive and promotional materials and programs; work independently and conduct routine inspections, identify and investigate problems; plan, organize and coordinate work assignments; establish and maintain effective working relationship with others; coordinate special events; perform a variety of skilled trade functions; learn two-way radio communications equipment; clean park facilities, including but not limited to, cleaning restrooms and picking up trash; properly wear uniform.Work rotating shifts including nights, weekends and holidays. Work independently with minimal supervision. Work outdoors in inclement weather. Minimum Qualifications: * Valid Driver's License * Must successfully complete ranger academy * Successfully complete a background and fingerprint check. Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,093.09 monthly/$37,117.08 yearly Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's leading agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Blackwater River State Park 7720 Deaton Bridge Road Milton FL 32564 Float under the pines on a pristine river and timeless shifting sands. Blackwater River boasts an incredible array of activities for the outdoor enthusiast, many centered around the park's namesake waterway. Canoeing, kayaking, camping and picnicking are popular activities in the park along with strolling along forested nature trails. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers. * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** TO APPLY FOR THIS POSITION IN PEOPLE FIRST: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: HOLT, FL, US, 32564
    $37.1k yearly Easy Apply 12d ago
  • Guest Service Representative

    Pensacola 2.8company rating

    Customer Service Representative Job In Pensacola, FL

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $22k-27k yearly est. 60d+ ago
  • Coordinator, Customer Care

    LCI Brand 4.8company rating

    Customer Service Representative Job In Fort Walton Beach, FL

    ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Care Coordinator is to provide assistance in all customer related matters and backup and assist Customer Service Representatives. LOCATION AND SCHEDULE Hurlburt FL - Onsite Monday-Friday 7:30 AM - 4 PM (May vary depending on store) KEY RESPONSIBILITIES Responsible for all customer related matters. Maintain a positive and friendly demeanor when assisting customers. Able to navigate Axapta to create and release sales orders. Communicate with customers and vendors throughout the entire sales order process via phone or email. Knowledge to quote on contracts and follow up on quotes. Call customers for additional information as needed. Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. Coordinate pick up/delivery of orders. Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business. Assist customer service representatives at the checkout counters as needed to reduce customer wait times. Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc. Register and track customer complaints with expeditious follow up and resolution. Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status. Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment. Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site. Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores. Ensure that all daily price changes are published and displayed as instructed. Be instrumental in utilizing current marketing tools to seek additional sales. Merchandizing and replenishing shelves as necessary. Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses. Other duties as assigned. QUALIFICATIONS High school graduate with one year relevant work experience. Basic retail knowledge. Accuracy with computerized checkout systems. Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP)
    $35k-46k yearly est. 3d ago
  • Reservations Agent

    Premier Island Management Group

    Customer Service Representative Job In Pensacola, FL

    The receptionist will be solely responsible for the scheduling of all guided tours/ activities at Radical Rides. This includes but is not limited to parasail, jet ski rentals, dolphin cruises, pontoon rentals, and jet ski dolphin tours. The reservationist anticipates the needs of customers, suggests activities, and sells retail and photo packs. The receptionist will run charges through the POS system and help guests with waivers and liability forms. The receptionist is to make sure the property is pleasing to the eye throughout the shift and maintain clean bathrooms. KEY PRINCIPAL DUTIES/RESPONSIBILITIES: ● Adhere to PIMG culture and non-negotiables while providing excellent customer service. ● Properly schedule all guests for activities within our booking system, ensuring proper date, time, activity, number of participants, and appropriate charges have been met. ● Properly open and close financials alongside the supervisor daily ● Maintain waivers, liability forms, and rental agreements daily ● Receive incoming phone calls and return missed or calls voicemails promptly. ● Speak with others using clear and professional language, and answer telephones using appropriate etiquette. ● Stay in direct communication with the parasail crew to schedule trips most efficiently. ● Sell Photo packs and retail. ● Gather all scheduled groups and escort them to departure areas before scheduled departures. ● Communicate with other concierges on duty ● Escort guests to the appropriate site for activity ● Being prepared to answer any inquiries the customers may have ● Promote a safe environment for customers and employees (non-smoking areas, drug-free property, and ensuring NO intoxicated customer participates in activities). ● File forms, waivers, agreements, boat tests, and tickets at every closing shift ● Know what discounts we offer, and do not offer, and understand the day passes/packages ● Prepared to do refunds and have a good understanding of Club-soft operations ● Perform daily checklist and report to supervisor daily Guests Interactions o Encourage, recruit, register, and schedule guests to participate in recreation activities. o Promote a fun and relaxing atmosphere for guests. o Provide information to guests about available adventure products and activities. o Being able to handle customer complaints and doing everything they can to fix the problem. Following up on all guest concerns with a supervisor OCCASIONAL DUTIES: ● Help beach attendants and boat crews with set up and break down ● Assist other employees during their busy times ● Clean workspace/ property during downtime ● inventory checklists ACCOUNTABILITY: ● Records: Maintaining accurate liability waivers, PWC agreements, boat tests, and rental forms are filed and kept throughout the operating day. Ensure all charges are put into the POS system at the time of service and are a correct reflection of the day's revenue. ● Safety: Maintain a safe work environment for customers and employees. Report any injury to the supervisor and courtesy patrol. ● Customer Service: Providing the best customer service under PIMG policies and procedures. Premier standards for customer service should be surpassed. ● Dept. Specific: Will be held accountable for any unaccounted or missing funds at the end of shift. Accountable for proper and efficient scheduling of parasail and dolphin cruises. SUPERVISORY RESPONSIBILITY: ● Oversee all reservations of all scheduled tour activities. EDUCATIONAL REQUIREMENTS: ● High school diploma or greater level of education preferred. ● Customer service experience required. ● Boater license required ● Livery certificate required ● CPR/ First Aid/ AED required SPECIALIZED OR TECHNICAL EDUCATIONAL REQUIREMENTS: ● Ability to handle money accurately and honestly ● Ability to communicate with a diverse clientele and with supervisors CERTIFICATION OR LICENSING REQUIREMENTS: ● Florida Livery Certification ● CR/ First Aid/ AED ● NASBLA-approved Boater License SPECIALIZED EQUIPMENT: ● Fareharbor, Indexic, Peek Pro, personal computer, printer, standard office equipment PHYSICAL DEMANDS: ● The employee is frequently required to stand, sit, and walk. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. A long-lasting energy level is necessary to perform tasks effectively over twelve (12) hour work day. ● Employee must be willing and able to talk throughout the entirety of the shift. ● The employee may occasionally be required to lift or carry items 25-50 lbs. WORK ENVIRONMENT: ● Primarily outdoors as well as some degree of office work. Examples of such office work would be attending monthly staff meetings, and daily computer work (booking dolphin cruises). The employee will be working in a very hot and humid outdoor environment. Sunglasses and sunscreen are highly recommended. Employees are strongly advised to bring a water bottle to drink throughout the day. ADDITIONAL REMARKS: ● The employee will need to be able to communicate with a wide variety of personalities. The employee will need to be highly extroverted and have strong customer service skills. Their function is to greet, talk with, and be able to answer any question about Laguna's, Portofino, Pensacola Beach, and Pensacola. Employee Signature Date Manager Signature Date
    $24k-32k yearly est. 49d ago
  • Customer Service / Office Representative

    Closets By Design Pensacola 4.1company rating

    Customer Service Representative Job In Pensacola, FL

    Job Description Front Office Representative Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office Representative. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Answer and direct incoming phone calls Manage designers appointment calendars Greet visitors and provide assistance Deliver administrative support for office staff, sales team and production/installation department General office duties and working knowledge of computers Customer oriented, friendly and enthusiastic Reliable, punctual with good work ethic Strong verbal and written communication skills Strong personal organization skills If you are motivated to succeed and passionate, then you deserve to learn more about this opportunity! Call us at ************ to find out more about this exciting opportunity or email us your resume at.
    $24k-31k yearly est. 37d ago
  • Call Center Representative

    Dermatology Solutions Group

    Customer Service Representative Job In Fort Walton Beach, FL

    Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology. PURPOSE: Under the supervision of the Lead Call Center Representative, a Call Center Representative answers multiple phone calls, schedules patient appointments & verifies patients insurance & enters in the patient’s information into the eClinical Works database. Also receives supervision from the Business Services Manager. SERVICE ORIENTATION: This position is patient focused with the objective of ensuring positive patient experiences and outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets patients by answering multiple phone lines for all of the satellite locations. Identifies patients by asking for date of birth &/or name in the computer system and creates a new account and updates established accounts. Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Protects patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations. Maintains operations by following policies and procedures and reports changes as needed. Contributes to team effort by accomplishing related results, as needed. Routinely demonstrates superior customer service skills. Answers the telephone in a timely & polite manner. Communicates with patients, internal as well as external customers, in a courteous, professional, cooperative & mature manner. Schedules ‘New’ & ‘Established’ patient appointments for all locations. Must have the ability to multi-task (high paced work environment). Must have the ability to adapt daily to numerous changes in scheduling procedures. Distributes incoming faxes within the entire company. Scans numerous documents into patient’s charts daily. Calls ‘NO SHOW’ appointments to reschedule & makes appropriate notations in the eClincal Works Database. Responsible for keeping track of how many patients cancelled or rescheduled their appointment for their assigned provider(s). Reviews Practice Management System (eClinical Works) for Information that needs to be updated. Works with patients on the phone to obtain updated information & accurately enters the information into the eClinical Works Database using proper English grammar, spelling, and syntax. Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax. Staff will be cross trained to cover the Front Desk: Patient Service Representative, as needed. Maintains strict confidentiality. Performs other related duties as assigned. Requirements: **MUST Live in the state of FL,MS, AL, GA **** SKILLS: Must be highly professional in appearance, tone and delivery and an effective communicator. Dedicated to follow-thru and results. Knowledge of dermatology practice preferable. Must be an exceptional listener, with the proven ability to problem-solve issues discussed. The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills. Ability to deal diplomatically with complaints and function well under pressure. Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High school graduate or GED. One year medical experience working in a physician’s office, or equivalent combination of training and experience preferred. Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products. QUALIFICATIONS: Must be able to tolerate sitting and working at a desk for 8 hours per day. Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds. Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment. Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must have a valid driver’s license and good driving record. ADDITIONAL NOTES: Work at other jobs or office locations, as required. Occasional travel may be required. WORK ENVIRONMENT: The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.
    $24k-32k yearly est. 42d ago
  • Welcome Center Staff

    YMCA of Northwest Florida 3.9company rating

    Customer Service Representative Job In Pensacola, FL

    The YMCA Camp on the Gulf located at Northeast YMCA-Vickrey Center is looking to hire a part time welcome center staff. This person will welcome and assist parents with signing children in at the beginning of the camp day, answering phones, and assisting parents with their accounts. This person must be friendly and engaging, with a heart to serve children and their families. The hours are Monday and Fridays 7 a.m. to 2 p.m. and Tuesday, Wednesday and Thursdays 7:00 a.m. to 12:00 p.m. Jobs at the YMCA of Northwest Florida are open to all, regardless of race, religion, gender, income, ability or age (except where minimum age requirements are mandatory). All applicants must be willing to submit to a local and state background check and pre-employment drug screening. We are a tobacco-free workplace. Applications are accepted in person at all locations. At the Y, strengthening community is our cause. Working for the Y is employment with a purpose: We are dedicated to building healthy, confident and connected children, adults, families, and communities. Focusing on the values of caring, honesty, respect, and responsibility, we engage our staff team members in a cause-driven model that focuses on building relationships and positively impacting our community. When you consider a job with our Y, consider how you will embrace our cause and live it out daily as you build relationships with fellow staff, members, guests, and collaborative partners. Maintain a positive, service-oriented Welcome Center environment for members and guests. Masters basic knowledge of YMCA programs, policies and procedures to ensure top quality customer service is provided through verbal and written communication. Answers inquiries, provides tours, signs up members for membership and programs, and performs general customer service tasks.
    $20k-26k yearly est. 60d+ ago
  • Client Specialist

    Knitwell Group

    Customer Service Representative Job In Destin, FL

    About us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location:Store 01063 Destin, FL-Destin,FL 32541Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $28k-49k yearly est. 60d+ ago
  • Reservationist/Hut Staff

    Destiny Water Adventures

    Customer Service Representative Job In Fort Walton Beach, FL

    Reservationist Wanted at Destiny Water Adventures! Are you ready for a summer job that's as exciting as it is rewarding? Join the team at Destiny Water Adventures as a Reservationist and spend your days in a vibrant beachside environment and make friends to last a lifetime. What You'll Do: Greet guests with a warm smile and friendly attitude. Handle reservations for boat, jet ski and jeep rentals, both in person and over the phone. Assist customers in our retail store, helping them find merchandise or gear. Answer inquiries and provide details about our services and packages. Process payments and maintain accurate paperwork records. Ensure smooth scheduling and coordination for all rentals. All other duties as assigned by management. Why You'll Love It: Work in a fun, dynamic beachside environment. Enjoy a mix of responsibilities in both retail and rental coordination. Meet amazing people and make lasting friendships. Gain valuable customer service and sales experience. Full training provided-no prior experience needed! What We're Looking For: Outgoing and friendly personality with a passion for customer service. Dependable, punctual, and highly organized. Strong communication skills and ability to multitask. Comfortable handling phone calls and working with basic reservation systems (training provided). Ability to thrive in a fast-paced, team-oriented setting. Extra compensation available if able to speak fluent spanish. Pay is based on experience, plus daily cash tips and commissions. Ready to Join the Fun? Don't wait-apply now and be part of the adventure! We are looking forward to reading your application.
    $24k-32k yearly est. 60d+ ago
  • Guest Service Representative

    Dimension Master

    Customer Service Representative Job In Destin, FL

    Job Details Destin, FL Part Time $16.00 - $17.00 Hourly SwingDescription Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education - HS Diploma or equivalent. Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications - N/A
    $16-17 hourly 38d ago
  • Inside Sales Representative

    Boise Cascade Company 4.6company rating

    Customer Service Representative Job In Milton, FL

    Job Description Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today! Boise Cascade has an exciting opening for an Inside Sales Representative! Please review the responsibilities and needed qualifications below and apply today! Responsibilities Responsible for initiating sales, taking orders, anticipating and meeting customer needs. Responsible for assigned product management, including selecting product vendors, purchasing, pricing, monitoring inventory, and promoting assigned products. Contact customers regarding market fluctuations and trends. Initiate inquiries, sales, and promotions for product needs to customer. Coordinates and maximizes customer inventory. Communicate customer service requirements to location’s customer service representatives. Coordinate customer deliveries with shipping personnel. At some locations, may perform freight/trucking specialist responsibilities. Contact vendor as necessary regarding products relative to customer’s questions or concerns. Assist outside sales staff and product managers. Assist in developing and executing marketing programs, promotions, and new product research. Provide lead role to sales support staff. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned. Qualifications Basic Qualifications: College Degree or equivalent work experience in related job function. Working conditions are an office environment with minimal physical exertion. Preferred Qualifications: Knowledge of building products a plus. Ability to understand and apply mathematical calculations and concepts involving fractions, decimals, percentages, etc. Effective communication skills. Ability to work independently or with teams or groups. Knowledge of operation of office equipment, such as PC, calculators, computer software, etc. Our Benefits Medical + Dental + Vision Flexible Spending Accounts + HRA 401(k) Retirement Savings Annual Incentives Paid Time Off (20/yr) and holidays (10/yr) Paid Parental Leave
    $34k-45k yearly est. 4d ago
  • Financial Services Representative

    The Piedmont Group-Massmutual Perimeter

    Customer Service Representative Job In Foley, AL

    Unlock Your Potential. Build a Career with Purpose. At The Piedmont Group, a sales office for MassMutual, we offer a career path that rewards your ambition, people skills, and passion for helping others. As a Financial Services Advisor, you'll receive the training and tools to guide individuals and families in protecting their future and growing their wealth. The Piedmont Group is a financial planning and wealth management firm. We offer insurance, retirement, and investment planning for individuals and businesses. What We Offer: We're committed to your growth and success. Our comprehensive support includes: Advisor Pro Training Program - a cutting-edge platform to develop your knowledge and skills One-on-One Coaching - learn directly from top-performing professionals Tailored Marketing Support - build your personal brand and attract clients Diverse Product Access - offer comprehensive solutions to fit your clients' needs Innovative Tools - streamline practice management and enhance your sales process What You'll Do: Proactively prospect and network to grow your client base Participate in our immersive Advisor Pro training Build and maintain lasting relationships with clients Conduct financial needs analyses and recommend customized strategies Continuously expand your expertise through professional development and collaboration What We're Looking For: Excellent communication, organizational, and interpersonal skills A motivated, self-directed individual with a strong work ethic A collaborative mindset and goal-oriented attitude Bachelor's degree or equivalent professional experience Have and/or willing to secure Life and securities licenses in 6 months Start a career where your ambition is matched by opportunity. Join The Piedmont Group | MassMutual Perimeter and make a meaningful difference-every day. #LI-MMPE1
    $20k-30k yearly est. 36d ago
  • Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Customer Service Representative Job In Pensacola, FL

    Come and work for Envoy Air, an American Airlines Group Company, at PNS and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly 3d ago
  • Technical & Customer Support Representative

    Liveoak Fiber

    Customer Service Representative Job In Niceville, FL

    We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate. POSITION OVERVIEW & PURPOSE We are excited to add this position to our fast-growing LiveOak Fiber Team! We offer a competitive total rewards program that includes employer paid medical, dental and vision, paid time off as well as bonus potential. The following is an overview of the role and what we are looking for in a successful candidate. We are looking for an experienced Technical and Customer Support representative with a solid background in cable, telecommunications, or related fields. You must be proactive, organized and have solid, positive communication skills. Be customer focused! The ideal candidate will have a solid background in technical support and customer care. The candidate will possess foundational knowledge of networking principles. Previous experience with telecommunications, hands-on experience using Calix (or other GPON system) and working in billing and provisioning systems is beneficial. The Technical and Customer Support Representative will play a pivotal role in ensuring exceptional customer experiences by helping customers with their account login and management, provide technical support, and provide billing and customer support. ESSENTIAL DUTIES & RESPONSIBILITIES * Use technical support background to assist customers in resolving complex service issues promptly and effectively. * Help provision voice and data services. * Help with phone number porting. * Accept orders from new customers and modify existing customer orders. * Schedule installations, work orders, and trouble calls as needed. * Apply foundational networking principles to diagnose and troubleshoot customer service problems, ensuring quick and accurate resolutions. * Help customers log into their account and other general account support. * Help customers with billing questions. * Regularly work tickets daily. * Act as a liaison between technical support, engineering, and customer service teams to facilitate smooth and efficient communication and collaboration. * Demonstrate a customer-centric approach in all interactions, ensuring that customers receive the highest level of service and satisfaction. * Use ticketing systems effectively to manage customer inquiries, escalations, and service requests in a timely manner. * Use telemetry programs like Calix Cloud to troubleshoot customer network performance. * Identify and escalate issues appropriately to higher-level technical teams or management when necessary, ensuring timely and appropriate resolutions. * Reach out to customers proactively to address potential service concerns, conduct customer satisfaction surveys, and gather feedback for continuous improvement. KNOWLEDGE, SKILLS & ABILITIES * Strong customer service orientation with excellent communication and interpersonal skills. * Basic knowledge of fiber optic internet services, network equipment, and technology. * Effective problem-solving and troubleshooting abilities. * Proficiency in using customer service software and tools. * Attention to detail and commitment to issue resolution. * Ability to work independently and in a team environment. BASIC QUALIFICATIONS & COMPETENCIES * Previous Experience: Minimum of [2] years of experience in technical support, with a strong background in networking principles and troubleshooting. * Experience supporting voice services. * Experience adding and removing services from existing accounts. * Experience scheduling work orders for customers using dispatch software. * Experience working in telecommunications for at least a year. * Understanding of service provisioning for voice and data * Worked with billing and provisioning systems. * Customer Service Skills: Strong customer focus with exceptional communication and interpersonal skills to effectively address customer inquiries and concerns. * Problem-Solving Abilities: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently. * Team Player: Ability to work collaboratively within a cross-functional team environment and maintain positive working relationships. * Organization and Time Management: Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines. * Adaptability: Thrive in a dynamic and fast-paced environment, adapting to changes and staying up to date with emerging technologies. * Technical Certifications: Relevant technical certifications (e.g., CompTIA Network+, CCNA) will be a plus. * Must have flexible hours. Sometimes we must pitch in on nights and weekends! PREFERRED QUALIFICATIONS & COMPETENCIES * Bilingual (English & Spanish) * Associate's degree or equivalent education. * Experience in technical support within the telecommunications or ISP industry. * Knowledge of fiber optic technology and related equipment. * Certification in customer service or technical support. PHYSICAL DEMANDS & WORKING ENVIRONMENT * Walking- up to 40% * Standing- up to 40% * Reaching- up to 10% * Lifting and/or bending- up to 10% * Work environment- indoors and outdoors * Able to lift up 45 pounds. * Travel: 10% STATEMENT The qualification requirements, physical demands, and work environment characteristics described in this are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA). Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
    $29k-39k yearly est. 59d ago
  • Welcome Center Staff

    YMCA of Northwest Florida 3.9company rating

    Customer Service Representative Job In Pensacola, FL

    Job Description The YMCA Camp on the Gulf located at Northeast YMCA-Vickrey Center is looking to hire a part time welcome center staff. This person will welcome and assist parents with signing children in at the beginning of the camp day, answering phones, and assisting parents with their accounts. This person must be friendly and engaging, with a heart to serve children and their families. The hours are Monday and Fridays 7 a.m. to 2 p.m. and Tuesday, Wednesday and Thursdays 7:00 a.m. to 12:00 p.m. Jobs at the YMCA of Northwest Florida are open to all, regardless of race, religion, gender, income, ability or age (except where minimum age requirements are mandatory). All applicants must be willing to submit to a local and state background check and pre-employment drug screening. We are a tobacco-free workplace. Applications are accepted in person at all locations. At the Y, strengthening community is our cause. Working for the Y is employment with a purpose: We are dedicated to building healthy, confident and connected children, adults, families, and communities. Focusing on the values of caring, honesty, respect, and responsibility, we engage our staff team members in a cause-driven model that focuses on building relationships and positively impacting our community. When you consider a job with our Y, consider how you will embrace our cause and live it out daily as you build relationships with fellow staff, members, guests, and collaborative partners. Maintain a positive, service-oriented Welcome Center environment for members and guests. Masters basic knowledge of YMCA programs, policies and procedures to ensure top quality customer service is provided through verbal and written communication. Answers inquiries, provides tours, signs up members for membership and programs, and performs general customer service tasks.
    $20k-26k yearly est. 36d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Pace, FL?

The average customer service representative in Pace, FL earns between $22,000 and $37,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Pace, FL

$29,000

What are the biggest employers of Customer Service Representatives in Pace, FL?

The biggest employers of Customer Service Representatives in Pace, FL are:
  1. Community Health Systems
  2. Domino's Franchise
  3. Family Dollar
  4. Domino's Pizza
  5. Retail Services
  6. Edward Dominey-State Farm Agent
  7. Eric Cabaniss-State Farm Agent
  8. Michael Hodge-State Farm Agent
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