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Customer Service Representative Jobs in West Haven, CT

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  • Client Service III Representative- Digital Print/ Mail

    Canon U.S.A., Inc. 4.6company rating

    Customer Service Representative Job 33 miles from West Haven

    US-CT-Stamford Type: Full-Time # of Openings: 1 CT - Stamford-NatWestMarket-MS About the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Participates in the development, preparation and presentation of formal reporting requirements to the client. - Point of escalation onsite to address and remediate client concerns. - Responsible for maintaining site procedure guide documenting workflow processes and procedures. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center: -Responsible for prompt and accurate reproduction of all print requests. -Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. -Receives, logs, delivers and tracks all activity for reporting purposes. -Responds to customer requests. -Performs routine upkeep and basic maintenance of equipment. -Records and tracks customer inquiries and fulfillment of requests. -Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. - HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.- Prior experience in a customer service environment.- Good customer service and communication skills.- Good computer skills/technical knowledge.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Ability to work OT as needed.- Ability to lift up to 50lbs.- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.- Ability to multitask and prioritize in order to meet deadlines.- Ability to work with minimal supervision.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20 hourly Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #PM19 #LI-JZ1 #LI-ONSITE PI84d3d5912ea7-26***********6
    $20.5-28.2 hourly 11d ago
  • Phlebotomist Patient Services Representative

    GTT, LLC 4.6company rating

    Customer Service Representative Job 16 miles from West Haven

    The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Committed to all Policies & Procedures, including the Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation,a valid driver's license, and a clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: Three years of phlebotomy experience required, including pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment is preferred. Keyboard/data entry experience. Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company: Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22317 #gttqst #gttjobs
    $33k-37k yearly est. 1d ago
  • Inside Sales Representative- Waterproofing

    QXO

    Customer Service Representative Job 34 miles from West Haven

    We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector. We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry. What you will earn Competitive Pay: We make sure that your hard work is recognized. 401(k) Match: Take advantage of our employer-matching contributions to help grow your retirement savings. Medical, Dental, and Vision Benefits: Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being. Employee Assistance Program (EAP): Receive support through personalized care, family services, therapy, legal and financial assistance, and wellness programs. Paid Leave: Our company holidays and paid time off and parental leave programs help employees to recharge, achieve work-life balance, and pursue personal interests. Paid Training and Advancement Opportunities: Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications. Legal Assistance: Access over 20,000 lawyers and comprehensive legal coverage for home, financial, consumer, auto, family, civil lawsuits, and estate planning-saving you time and legal fees. Protection for Your Finances & Identity: Stay secure with Norton LifeLock, offering identity alerts, credit monitoring, device security, dark web monitoring, parental controls, and more. Pet Insurance: Customize a plan that fits your budget, covering accidents, illnesses, and wellness, with Spot Pet Insurance. What you will do Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections Plan and implement telemarketing and prospecting objectives Coordinate delivery and pick up of orders with operations teams Provide support to Outside Sales team Adhere to pricing guidelines and policies of customer financial services What you will bring Previous front-line customer service and sales experience Industry experience with construction or building materials a plus Spanish bilingual proficiency a plus Ability to effectively communicate and follow-up with customers, vendors, team members, and management Eagerness and ability to learn and retain vast amounts of product information More about QXO: The building products distribution market is a nearly $800 billion global opportunity, with a highly fragmented landscape and significant room for innovation. As QXO continues to grow, we see transformative potential in areas like B2B e-commerce, price optimization, demand forecasting, and digital customer connectivity. QXO is led by Brad Jacobs, who has founded and scaled five multibillion-dollar, publicly traded companies - including XPO, GXO, RXO, United Rentals, and United Waste. With more than 500 acquisitions completed across his career, Brad brings a proven track record of building world-class teams and creating long-term shareholder value. QXO is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
    $35k-60k yearly est. 2d ago
  • Reservation Agent

    McAllister Towing 4.5company rating

    Customer Service Representative Job 23 miles from West Haven

    Since 1883, The Bridgeport Port Jefferson (BPPJ) Ferry has proudly served the Bridgeport and Port Jefferson communities as the trusted maritime transportation provider. Our mission is to offer a safe, reliable, and enjoyable ferry experience for passengers transiting the Long Island Sound barrier. BPPJ Ferry is seeking two highly qualified individuals to serve as a Reservation Agent (one Full-Time and one Part-Time). Duties and responsibilities are outlined below: Reservation Agent Reports to: The Reservation Agent is responsible and accountable to the Reservation Supervisor. Supervises: None Description of Duties: The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone. Make reservations for customers on the telephone. Verify credit cards and screen calls for transferring. Other duties as assigned. Minimum Requirements: Must have completed 10 th grade Proficient in Microsoft Office. Must pass background screening. Must be willing to work weekend, holidays, day and evening shifts. Physical Requirements: Ability to operate a computer terminal, telephones and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary: (Hourly) - $18.92 an hour FLSA Status: Non-Exempt *This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Equal Employment Opportunity Employer: We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of The Bridgeport & Port Jefferson Steamboat Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
    $18.9 hourly 6d ago
  • Customer Consultant II - Hybrid

    Ion Bank 3.7company rating

    Customer Service Representative Job 16 miles from West Haven

    divstrong Job Type:/strong/div div Hourly, Full Time/div div /div divstrong Schedule: /strong/div div div Monday - Friday 7:30a - 4p/div div Alternating Saturdays from 7a-3p (Tuesday off when working Saturdays)/div /div - 50% in office (One week on and one week off)/div div /div pstrong Who We are:/strong/p pAt Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day./p pAs a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!/p pstrong Who we are seeking for this role:/strong/p pThe ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety amp; Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people./p pstrong As a Customer Consultant 2 you are responsible for: /strong/p pThe delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations./p pstrong Responsibilities:/strong/p ul li Utilizes in depth knowledge to assist members with Internet banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved./li li Proactively and continually advances level of knowledge to ensure the development of a full-service Call Center./li li Assist in online account opening process, decision making and documentation./li li To assist customers with in-depth loan conversations in regard to HELOC/HELOAN, Smart E and Personal loans./li li Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number./li li Actively participate in customer onboarding process including outbound calls to uncover existing service needs for customers./li /ul pstrong Education and Qualifications:/strong/p ul li High School diploma required, plus additional college or bank related courses./li li2+ years banking experience required. Call Center experience preferred./li /ul pstrong Benefits:/strong/p ul li Health Insurance (Medical, Dental Vision)/li li 401k and Employer Match/li li Life Insurance/li li Disability/li li HSA/li li FSA/li li Educational Assistance/li li Wellness Programs/li li Employee Assistance Program/li li15 Paid Time Off Days /li li12 Paid Holidays/li li Job Shadowing/li li Volunteer Opportunities/li /ul pstrongem Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status./em/strong/p
    $53k-79k yearly est. 13d ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Service Representative Job 41 miles from West Haven

    Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 60d+ ago
  • Call Center Representative

    Fair Haven Community Health Care 4.0company rating

    Customer Service Representative Job 3 miles from West Haven

    Job Description Fair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “ To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive .” For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay. Job purpose The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate’s degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is amust. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR yr Bb0kOcc6
    $33k-39k yearly est. 13d ago
  • Data Entry / Customer Service

    5Xh65

    Customer Service Representative Job 10 miles from West Haven

    Benefits: Competitive salary Training & development Benefits/Perks Competitive Compensation Great Work Environment Job SummaryWe are seeking an Office Team Member to join our team! As an Office Team Member, you will answer the phones, direct calls, Invoice on Quickbooks for Customers orders (will train), and handle customer questions. You will also be making copies, and mailing information out to customers, as needed. The ideal candidate has excellent customer service skills. Must speak English and Spanish is a plus. Hours Monday thru Friday 12:00 noon to 5:00pm. Responsibilities Answer phones, assist customers with questions, and direct calls Invoicing on Quickbooks, and work with excel spreadsheets. Send out mailings to customers Qualifications Great customer service skills Strong Communication Skills Willing to be trained on Quickbooks Invoicing, Google DOCS and Sheets, Excel Programs Compensation: $16.35 - $18.00 per hour Diesel Particulate Filter (DPF) We Supply New Aftermarket Filters We supply Recore Parts We Supply New OEM Parts We Supply Reman Filters Our Quality Promise We're committed to providing a stress-free experience to both new and returning customers. Our Cleaning Facility only uses parts from reputable brands to ensure parts quality.
    $16.4-18 hourly 5d ago
  • Call Center Representative

    Hamilton Connections 3.7company rating

    Customer Service Representative Job 6 miles from West Haven

    Hamilton Connections is hiring for Call Center Representatives in East Haven, CT! Pay and Schedule: Hours: 35+ hours Employees are scheduled between 7:30am and 5pm (could go slightly later) Monday through Saturday (Usually every other Saturday) Pay: $17 Essential Job Functions: Ensure high levels of customer satisfaction Assess customers’ needs and provide assistance and information on product features Remain knowledgeable on products offered and discuss available options Multi-task, while being attentive to customers and remaining flexible to the needs of the business Meet and team-up with co-workers to ensure proper customer service Job Qualifications: Exceptional relationship-building skills Proficiency in computer navigation, multi-tasking and working with several software programs at the same time Basic math such as addition, subtraction, multiplication, and division Requirements: High School Diploma or GED Basic understanding of sales principles and customer service practices Solid communication and interpersonal skills Experience with high volume calls Proficiency in Excel, MS Word, MS PowerPoint Ability to maintain a presentable and professional appearance
    $17 hourly 60d+ ago
  • Customer Experience Consultant

    Altair Global 4.6company rating

    Customer Service Representative Job 9 miles from West Haven

    ESSENTIAL JOB FUNCTIONS: Responsible for providing a positive customer experience, using X-check/survey scores from customer feedback as a measurable factor of performance Responsible for a caseload of files on programs/clients [excluding home sale benefits] Learn and understand assigned clients' relocation programs including all policies, processes and practices (typically these are established Altair clients with well-defined policies and limited services) Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer Knowledgeable about Altair service partners; serve as a primary point of responsibility and coordination between service partners and customer Manage all data pertinent to each customer's relocation file; document all relocation activities and transactions in the appropriate Altair information system Understand and manage costs connected to relocation deliverables by using a consultative approach to maximize the full intent of the benefit while minimizing expenses Understand and manage data by using appropriate reporting tools Direct day-to-day activities for assigned Associate, as appropriate EDUCATION: High school diploma or the equivalent combination of experience, skills, training, and education required. Associate's or Bachelor's degree preferred. TRAINING and EXPERIENCE: 1 year or more of experience as a relocation associate Good basic knowledge and understanding of domestic relocation or associated industries such as travel coordination, temporary housing, or real estate Working knowledge of Microsoft Office Products, Word, and Excel and databases; knowledge of additional software packages is preferred Able to confidently communicate at multiple levels with customers, clients and service partners Understand, apply concepts of and communicate policies and processes Deadline and time sensitive; operates with a sense of urgency Able to self-direct and self-manage Expense and budget sensitive Able to make effective business decisions based on factual information using good logic and common sense WORK/PHYSICAL ENVIRONMENT: Office setting and/or home office work environment. Team member must be able to operate standard office equipment. Team member spends substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable team members with disabilities to perform the essential job functions. Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct. Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
    $79k-100k yearly est. 17d ago
  • Call Center Representative - Bilingual English Spanish

    First Choice Health Centers 4.2company rating

    Customer Service Representative Job 40 miles from West Haven

    Job Description First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm membership (#1 mental health app) Recognition programs Paid Basic Life Support certification with renewal every 2 years. Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm but all clinics close on Friday at 3 pm. The hourly range for this position is $17.00 - $19/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish desired Call center: 1 year (Preferred) Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Job Posted by ApplicantPro
    $17-19 hourly 11d ago
  • Customer Service - Call Center Representative

    Closets 4.1company rating

    Customer Service Representative Job 23 miles from West Haven

    Do you have excellent communication skills, a customer-first attitude, and an attention to detail? Are you ready to join a team where every call is an opportunity to leave a lasting impression? We're looking for candidates with a proactive approach and a strong sense of responsibility-does this sound like you? Are you someone who takes pride in going the extra mile to deliver quality work? If so, then you deserve to learn more about this opportunity! Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Call Center Representative. The Call Center Representative plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Customer Interaction: Handle incoming customer inquiries via phone and email in a courteous and professional manner. Provide accurate information regarding products, services, policies, and procedures. Greet visitors and provide assistance Administrative Support: Ordering and maintaining office supplies and equipment. Handling incoming and outgoing mail and packages. Problem Resolution: Escalate complex issues to the appropriate departments for resolution. Follow up with customers to ensure their concerns are resolved satisfactorily. Documentation and Data Entry Support: Maintain and enter detailed records of customer interactions, comments, and customer orders in our CRM system. Update customer information and ensure data accuracy. Maintaining and organizing physical and digital files and records. Preparing and editing documents, and reports Team Collaboration: Work closely with other departments to ensure seamless customer experiences. Deliver administrative support for office staff, sales team and production/installation departments Manage designers' appointment calendars Quality Assurance: Adhere to customer service policies and procedures. Meet or exceed performance goals related to customer satisfaction, quality, and productivity. Qualifications: Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent is required; college degree preferred. Proficiency in Microsoft Office and CRM systems. Benefits: Competitive salary. Health, dental, and vision insurance. 401K Paid time off and holidays. Career development opportunities. If you're ready to bring your enthusiasm and skills to a team that values your contributions, we'd love to hear from you. Apply now and take the first step in building a rewarding career with us!
    $27k-35k yearly est. 2d ago
  • Call Center Representative

    Connecticut Humane Society

    Customer Service Representative Job 32 miles from West Haven

    Job Details Salary Range: $17.00 - $20.00 Hourly Call Center Representative The Connecticut Humane Society is looking for a dynamic, customer service oriented individual to work in our Call Center. This position will be located at our Newington location. The candidate will be responsible for answering and handling all incoming call, and re-routing them as needed. They will provide general information on the society and answer questions about our programs and services. When the call volume is low this position will place follow up calls to adopters and do short phone surveys with clinic clients. This position will also rotate through the general call answering, follow up calls and working directly to set up client appointment in the clinic. They will need to perform administrative tasks such as entering client or animal date into our clinic or shelter software. Position Overview Title: Call Center Representative Overview: This full time position is benefit eligible. This position is ideal for who is able to deal with different communication styles. We are looking for a customer service oriented individual who can work well within a team. Interested individuals must be able to handle multiple priorities and enjoy a busy call center environment. This position includes a weekend schedule. Connecticut Humane Society is an Equal Opportunity Employer M/F/D/V. Location: UNITED STATES, Newington, CT Position Type: Full Time Pay Type: Hourly (Non-Exempt) Pay Range: $17-20/hr US Schedule: Friday through Tuesday, 8:30am to 5:00pm. Qualifications * Education: High school diploma/GED * Experience: One to two years' experience working in a customer service position. Prior reception or call center experience preferred * Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems.
    $17-20 hourly 20d ago
  • Reservationist (Weekends)

    Transdevna

    Customer Service Representative Job 40 miles from West Haven

    Reservationist Transdev in East Hartford, Connecticut, is hiring a Bilingual Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. \*Please note this is a Part-time position that requires working weekends. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement: Starting pay $19.50 with progression to $21.00 over 2 years. Benefits include: * Vacation: up to 14 days per year * Paid Sick Leave: 8 hrs monthly full-time employees/ 5 hrs monthly part- time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Communicate late vehicle service and verifying "No Shows" with customers. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Bilingual in Spanish and English + Must be able to work shifts or flexible work schedules as needed, including overtime. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions- 100% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Part Time Req ID: 5335 Pay Group: UP4 Cost Center: 55835 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $19.5-21 hourly 19d ago
  • Client Engagement Specialist

    Payarc LLC

    Customer Service Representative Job 38 miles from West Haven

    Requirements Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications. Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue Work independently and within the team to collaborate and solve various technical issues throughout the day Provide expertise customer service to existing clients over the phone and email Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway) Guide merchants through PCI compliance program Understand activities and duties of all company departments and use this knowledge to resolve technical issues Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants Other duties as assigned. Skills/Competencies Extremely detail oriented Ability to multi-task Good interpersonal skills Strong communication skills Strong relationship building skills Influencing skills Build solutions/problem solver Qualifications / Experience Required 6+ months of relevant experience Spanish speaking a plus Proficient in Microsoft Word/Excel Education Requirements · High School Degree · College degree preferred PM22 Salary Description Starting at $60,000
    $60k yearly 40d ago
  • Client Engagement Specialist

    Payarc

    Customer Service Representative Job 38 miles from West Haven

    div class="job-preview-details" divp We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time./ppbr//pp We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions./ppbr//pp Our mission is to give companies the tools they need to change the future of their business./ppbr//ppstrong Job Summary/strong/pp In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager./p/div div class="job-listing-header"Requirements/div div data-bind="html: Job.Requirements"pstrong Responsibilities amp; Duties/strong/pulli Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications./lili Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys/lili Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue/lili Work independently and within the team to collaborate and solve various technical issues throughout the day/lili Provide expertise customer service to existing clients over the phone and email/lili Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)/lili Guide merchants through PCI compliance program/lili Understand activities and duties of all company departments and use this knowledge to resolve technical issues/lili Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants/lili Other duties as assigned./li/ulpstrong Skills/Competencies/strong/pulli Extremely detail oriented/lili Ability to multi-task/lili Good interpersonal skills/lili Strong communication skills/lili Strong relationship building skills/lili Influencing skills/lili Build solutions/problem solver/li/ulpstrong Qualifications / Experience Required/strong/pulli6+ months of relevant experience/lili Spanish speaking a plus/lili Proficient in Microsoft Word/Excel/li/ulpstrong Education Requirements/strong/pp· High School Degree/pp· College degree preferred/ppbr//pp PM22/p/div div class="job-listing-header"Salary Description/div div Starting at $60,000/div /div
    $60k yearly 41d ago
  • Phlebotomist Patient Services Representative

    GTT, LLC 4.6company rating

    Customer Service Representative Job 25 miles from West Haven

    The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience: Minimum of 6 months of experience. One(+) year phlebotomy experience preferred. Customer service in a retail or service environment is preferred. Keyboard/data entry experience a must. Contract Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About The Company Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22253 #gttqst #gttjobs
    $33k-37k yearly est. 2d ago
  • Reservation Agent

    McAllister Towing and Transportation Company, Inc. 4.5company rating

    Customer Service Representative Job 23 miles from West Haven

    Since 1883, The Bridgeport Port Jefferson (BPPJ) Ferry has proudly served the Bridgeport and Port Jefferson communities as the trusted maritime transportation provider. Our mission is to offer a safe, reliable, and enjoyable ferry experience for passengers transiting the Long Island Sound barrier. BPPJ Ferry is seeking two highly qualified individuals to serve as a Reservation Agent (one Full-Time and one Part-Time). Duties and responsibilities are outlined below: Reservation Agent Reports to: The Reservation Agent is responsible and accountable to the Reservation Supervisor. Supervises: None Description of Duties: The Reservation Agent books all customer reservations and handles customer service. Respond to customer need, answer questions, planning travel itineraries and resolve customer issues over the phone. Make reservations for customers on the telephone. Verify credit cards and screen calls for transferring. Other duties as assigned. Minimum Requirements: Must have completed 10th grade Proficient in Microsoft Office. Must pass background screening. Must be willing to work weekend, holidays, day and evening shifts. Physical Requirements: Ability to operate a computer terminal, telephones and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary: (Hourly) - $18.92 an hour FLSA Status: Non-Exempt * This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Equal Employment Opportunity Employer: We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of The Bridgeport & Port Jefferson Steamboat Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
    $18.9 hourly 25d ago
  • Customer Consultant II - Hybrid

    Ion Bank 3.7company rating

    Customer Service Representative Job 16 miles from West Haven

    Job Type: Hourly, Full Time Schedule: Monday - Friday 11:30a - 8p Alternating Saturdays from 7a-3p (Thursday off when working Saturdays) Hybrid position - 50% in office (One week on and one week off) Who We are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who we are seeking for this role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people. As a Customer Consultant 2 you are responsible for: The delivery, via alternative delivery systems, the Bank's products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations. Responsibilities: Utilizes in depth knowledge to assist members with Internet banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved. Proactively and continually advances level of knowledge to ensure the development of a full-service Call Center. Assist in online account opening process, decision making and documentation. To assist customers with in-depth loan conversations in regard to HELOC/HELOAN, Smart E and Personal loans. Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number. Actively participate in customer onboarding process including outbound calls to uncover existing service needs for customers. Education and Qualifications: High School diploma required, plus additional college or bank related courses. 2+ years banking experience required. Call Center experience preferred. Benefits: Health Insurance (Medical, Dental Vision) 401k and Employer Match Life Insurance Disability HSA FSA Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days (Will be tailored to level) 12 Paid Holidays Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
    $53k-79k yearly est. 40d ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Service Representative Job 37 miles from West Haven

    Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 60d+ ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in West Haven, CT?

The average customer service representative in West Haven, CT earns between $26,000 and $43,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In West Haven, CT

$34,000

What are the biggest employers of Customer Service Representatives in West Haven, CT?

The biggest employers of Customer Service Representatives in West Haven, CT are:
  1. Cube Group Marketing Inc.
  2. Domino's Pizza
  3. U-Haul
  4. Robinson Aviation
  5. Gl
  6. Family Dollar
  7. LMT
  8. Midas
  9. Hill Health Center
  10. Next Step Realty
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