Night Receptionist
Front Desk Associate Job 21 miles from Little Falls
Our client, a reputable law firm is seeking a receptionist. The firm will provide a ride home if you live in an outer borough monday-thursday. HOURS: Monday - Thursday 4:00 p.m. - 12:00 a.m. Saturday 8:00 a.m. - 4:00 p.m. Responsibilities: * Answer all phone calls and re-direct accordingly, or answer basic rental property inquiries
* Friendly attitude, caring, and upbeat personality with a professional demeanor.
* Ability to interact with employees at all levels
* Keep things in order, maintain the overall look of the office and make sure everything is presentable
* Ability to research new, creative restaurants for catering needs
Experience Required:
* 1+ of relevant experience is a must
* Articulate, polished, and the ability to handle a fast past environment
* Knowledge of MS Office products including Outlook, PowerPoint, and Word
The annual base salary range is $50k to $60k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
#INDEEDOS
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Rotating weekends
Application Question(s):
* Are you comfortable working the hours of 4pm - Midnight ET?
Education:
* Bachelor's (Preferred)
Experience:
* Customer service: 1 year (Required)
Work Location: In person
Front Desk Agent for luxury Hotel
Front Desk Associate Job 21 miles from Little Falls
Job DescriptionLuxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.
The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.
Responsibilities:* COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information
Qualifications:* Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed
Front Desk Agent
Front Desk Associate Job 21 miles from Little Falls
Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About you...
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
Pay Range: $30.23 to $40.3111
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Front Desk Agent
Front Desk Associate Job 21 miles from Little Falls
About Us It's Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well-being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Essential Duties and Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $30.23 - $40.31 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Front Desk Agent
Front Desk Associate Job 5 miles from Little Falls
We are looking for a qualified front desk agent with a positive mindset to join our team .
Are you a people person?
Do you aim to provide a memorable experience with every interaction?
If so, we would love to have you on our team!
Applicant must have strong interpersonal and administrative skills.
Key Requirements:
Please have solid references
Successful history as a front desk agent or related hospitality experience
Seeking outgoing person with a team mindset
Flexible to cross train and for emergency coverage
Punctual and Reliable
Task-driven individual
Prior Guest Service Experience
Responsibilities:
Register & process guests and their assigned rooms
Accommodate guest requests
Communicating with hotel staff on the status of guest rooms
Up Selling guest rooms and promoting hotel services
Handling cash payments
Maintain a clean and neat front desk area
To Apply:
Submit resume detailing your experience
Submit a cover letter explaining why you would be a great fit
Front Desk Agent
Front Desk Associate Job 26 miles from Little Falls
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
3:00pm-11:00pm shift
Must be available on the weekends.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Front Desk Agent
Front Desk Associate Job 21 miles from Little Falls
Job DescriptionDescription:
Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!
Administration
· Register and assign rooms to guests.
· Issue room key and escort instructions to Guest Service Agent or directly to guest.
· Sort and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Communication
· Understands and communicates the StepStone Mission and core values
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
Requirements:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have good mathematical and computer skills.
· High school education required. Relevant training and experience and additional education preferred.
· CPR and first aid training preferred.
· Additional language ability preferred.
Physical Requirements
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Other duties may be assigned.
Front Desk Agent
Front Desk Associate Job 21 miles from Little Falls
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Overnight Front Desk Agent-The Whitby Hotel
Front Desk Associate Job 21 miles from Little Falls
The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards.
DUTIES AND RESPONSIBILITIES :
Warmly greet all guests and patrons upon entering and departing the hotel.
Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently.
Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information.
Maintain strict confidentiality of all hotel guest information and records
Offer all guests assistance with luggage to their rooms politely and efficiently.
Carry out a daily in-house guest reservation and correspondence audit.
Maintain efficiency and friendliness during the entire checkout.
Work to resolve any guest complaints or queries per Firmdale standards.
Apply all hotel credit procedures discreetly and tactfully.
Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel.
Complete all filing according to hotel standards.
Accurately record all reservations taken at the Front Desk accurately.
Follow all handover procedures at the end of every shift.
Ensure all charges are posted and the correct amount is billed to guests and function accounts.
Count assigned banks at the start and end of every shift and rectify any problems.
Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area.
Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup.
Transfer accounts to sales recording accurate information and including the correct documentation.
Always understand and adhere to the hotel security policy.
Have a thorough knowledge of the hotel and the company.
Maintain a clean and organized workplace.
Promote other Firmdale hotels and restaurants.
Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience.
Carry out any other reasonable duty to assist in the smooth running of the Property.
PHYSICAL REQUIREMENTS :
Stand for a complete 8-hour shift, 5 days a week.
Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos.
Able to use a computer keyboard and mouse and telephone system.
Ability to communicate both written and verbal and use systems to document activities.
Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays.
EXPERIENCE/EDUCATION
A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus.
Previous reception or customer service experience, preferably within a 4- or 5-star hotel.
Excellent level of spoken and written English
Friendly & professional telephone etiquette
Ability to remain calm under pressure.
Work experience that requires a high level of attention to detail
EMPLOYEE BENEFITS:
Paid vacation, sick and personal days
Health, dental, vision, and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events
In-house uniform dry cleaning services
Employee meals while on duty
Departmental and company-wide incentive programs
Bilingual Front Desk Receptionist
Front Desk Associate Job 21 miles from Little Falls
New York Psychotherapy and Counseling Center (NYPCC) is aleading non-profit organization, in New York that has been caring for thecommunity for over 40 years. We are founded on the belief that everyone, nomatter age, race or socioeconomic status, is entitled to the best possiblemental health treatment. Comprising of a network of seven treatment facilitieswithin Brooklyn, Queens, and the Bronx, we assist children, families, andindividuals with behavioral and emotional challenges in becoming more productive,independent members of society.
We are currently seeking a bright, self-motivated, andtalented full-time Bilingual Front Desk Receptionist to join our clerical team.
What we offer:
Team Building & CompanyOutings
Excellent Salary & Bonuses
Amazing Culture
Flexible Schedule
Opportunity to give back to thecommunity
Job Stability and GrowthOpportunities (40 Years in the industry)
10,000 clients seen per weekcompany wide
RESPONSIBILITIES:
General office responsibilities (answerphones/take messages, scan, fax and copy, etc.)
Schedule appointments
Greet/direct clients and visitorsupon arrival
Check clients in and out onelectronic health record system
File documents in patient charts
Coordinate drop-offs and pickupsof transportation services
Provide support to the clinicalteam and chart maintenance
Maintain confidentiality andcomply to HIPPA regulations
Perform other related duties asassigned by the Office Manager and Program Administrator
QUALIFICATIONS:
MUST be Bilingual - English/Spanish
High School Diploma or equivalent
1 to 2 years of Receptionexperience in a fast paced office, preferably in medical or community mentalhealth office
Must be proficient in MS Office(Outlook, Word and Excel)
Ability to learn new software
Must possess the personality anddemeanor to work with difficult clients
Ability to multi-task and bedetail- oriented
Thrive under pressure in anoutpatient client environment
Must be a team player
BEHAVIORAL SKILLS:
Possess a personal presencecharacterized by a sense of honesty, integrity and caring with the ability toinspire and motivate others to promote the mission, vision, goals and values NYPCC
Ability to self-care and copewith mental and emotional stress related to position, function independently,have flexibility, consistency and professionalism
Develop and sustain safe,positive and productive work habits
Demonstrate compliance with NYPCCpolicies and procedures
NYPCC is a fast-paced, energetic, dynamic environment thatemploys people with a passion for our mission. We offer a very competitivesalary with full benefits including; Medical, Dental, Vision, Paid Time Off,Salary Increases, Bonuses, 403b Retirement Plan and more. Perkins and otherloan forgiveness may also be available, in addition to our Student Loan Pay Down incentive.
NYPCC is an Equal Opportunity Employer.
Part Time Front Desk Agent
Front Desk Associate Job 15 miles from Little Falls
Job DescriptionDescription:
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements:
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Front Desk Agent
Front Desk Associate Job 18 miles from Little Falls
Property Description
Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm and welcoming environment, creating an exciting work environment. As a member of the Embassy Suites Berkeley Heights team, you'll have the chance to provide outstanding service to our guests, work in a supportive team, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Berkeley Heights!
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Full-time availability: Work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $16.50 - USD $17.50 /Hr.
Front Desk Agent
Front Desk Associate Job 23 miles from Little Falls
Job Description
Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Responsibilities
• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest’s valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed
Requirements
• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods
Front Desk Agent
Front Desk Associate Job 23 miles from Little Falls
Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Responsibilities
• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed
Requirements
• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods
Front Desk Agent - Element by Westin Wood Ridge
Front Desk Associate Job 7 miles from Little Falls
Job DescriptionHotel Front Desk Agent / Reception
Element by Westin
Wood Ridge, NJ
Our Hotel "Family Members"
are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be:
Discerning & Intelligent
Self-Assured & Refined
Personally Engaged & Professionally Invested
Able to view Work as a Lifestyle
Innovative
Harmonious
Modern & Fun
Summary of Position
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As a Front Desk / Reception Agent, you will:
Work in fast-paced environment with lots of guest interaction
Demonstrate a true desire to satisfy the needs of others
Work a variety of shifts - day, night, and mid
Benefits:
Advancement Opportunities - We promote from within!
Medical (for Full Time Associates)
401(k)
Paid Vacation Time
Tuition Reimbursement Program
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success - Candidate Requirements
Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Must have a high school diploma or equivalent
An Accounting background is preferred but not required
Attention to detail and the ability to compile facts and figures
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
Ability to communicate effectively and courteously over the telephone and in person
Requires strong command of the English language to include speaking, reading and writing
In addition to general office equipment, you will regularly operate Briad systems and software
About us. The Briad Group® is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group® takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates.
Apply today to become a part of the Briad Hotels Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
Andrew Front Desk Agent Full Time
Front Desk Associate Job 26 miles from Little Falls
Job Details The Andrew Hotel - Great Neck, NY Full Time $16.50 - $17.50 Hourly None Hospitality - HotelDescription
ABOUT THE ROLE
Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.
Essential Duties:
Properly secure guest information.
Able to learn safety, emergency, and accident prevention policies and procedures.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
Understand and adhere to proper credit card and cash handling policies and procedures.
Specific Requirements of this role:
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
Report any unusual occurrences or requests to the manager or assistant manager.
Manage and resolves all guest complaints in a professional and courteous manner.
Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance,
Perform other duties as assigned.
Qualifications
Qualifications
High school diploma or equivalent.
Previous hotel-related experience preferred.
Working knowledge of Microsoft Word and Excel.
Ability to work a flexible schedule, including weekends and holidays.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
Front Desk Agent
Front Desk Associate Job 13 miles from Little Falls
Job DescriptionBenefits/Perks
Flexible Scheduling
Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Night Receptionist
Front Desk Associate Job 21 miles from Little Falls
Our client, a reputable law firm is seeking a receptionist. The hours are 4pm to Midnight M-Thursday, and every Saturday 8am-4pm. The firm will provide transportation home for you if you work past 9 pm. Responsibilities: * Answer all phone calls and re-direct accordingly, or answer basic rental property inquiries
* Friendly attitude, caring, and upbeat personality with a professional demeanor.
* Ability to interact with employees at all levels
* Keep things in order, maintain the overall look of the office and make sure everything is presentable
* Ability to research new, creative restaurants for catering needs
Experience Required:
* 1+ of relevant experience is a must
* Articulate, polished, and the ability to handle a fast past environment
* Knowledge of MS Office products including Outlook, PowerPoint, and Word
The annual base salary range is $45k to $60k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.
#INDEEDOS
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
* Weekends as needed
Application Question(s):
* Are you comfortable working the hours of 4pm - Midnight ET?
Education:
* Bachelor's (Preferred)
Experience:
* Customer service: 1 year (Required)
Work Location: In person
Front Desk Agent for luxury Hotel
Front Desk Associate Job 21 miles from Little Falls
Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.
The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.
Responsibilities
COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information
Qualifications
Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed
Bilingual Front Desk Receptionist
Front Desk Associate Job 21 miles from Little Falls
New York Psychotherapy and Counseling Center (NYPCC) is a leading non-profit organization in New York that has been caring for the community for over 40 years. We are founded on the belief that everyone, no matter age, race or socioeconomic status, is entitled to the best possible mental health treatment. Comprising of a network of seven treatment facilities within Brooklyn, Queens, and the Bronx, we assist children, families, and individuals with behavioral and emotional challenges in becoming more productive, independent members of society.
Why Work For NYPCC?
Amazing Workplace Culture
Team Building & Company Outings
Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
Paid Time Off and Company Paid Holidays
Annual Rate Increases
403B Retirement Plan
Opportunity to Give Back to the Community
Job Stability and Growth Opportunities
Are You a Good Fit?
We are currently seeking a bright, self-motivated, and talented Bilingual Front Desk Receptionist to join our clerical team located at 2857 Linden Blvd, Brooklyn, NY 11208.
Schedule : Includes opening and closing shifts as well as a weekend day.
Responsibilities:
General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
Schedule appointments
Greet/direct clients and visitors upon arrival
Check clients in and out on electronic health record system
File documents in patient charts
Coordinate drop-offs and pickups of transportation services
Provide support to the clinical team and chart maintenance
Maintain confidentiality and comply with HIPPA regulations
Perform other related duties as assigned by the Office Manager and Program Administrator
Requirements :
Must be Bilingual in English and Spanish
High School Diploma or equivalent is required
1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
Must be proficient in MS Office (Outlook, Word, and Excel)
Must have the ability to learn new software
Possesses the personality and demeanor to work with difficult clients
Must be detail-oriented and have the ability to multi-task
Must be a team player
Thrives under pressure in an outpatient client environment
Behavioral Skills:
The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures
NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.
NYPCC is an Equal Opportunity Employer