Receptionist (Part-Time)
Jupiter, FL
We are currently seeking a part-time Receptionist to support our Harbourside Place Property Management office in Jupiter, FL. This role is essential to creating a positive first impression for our clients and our partners. As a Front Desk Assistant, you will not only handle reception duties but also provide general administrative support.
This is a part-time ON-SITE position in Jupiter, FL and not remote.
Monday, Tuesday, Thursday, and Friday: 10:00am - 3:00pm
Wednesday: 8:00am - 12:00pm
Job Duties:
Serve as the first point of contact by answering calls professionally, directing inquiries, and taking detailed messages.
Welcome and greet visitors and answer general questions.
Ensure the reception area is always clean, organized, and presentable.
Provide callers with relevant company information (address, directions, websites, etc.).
Handle incoming and outgoing mail, including express mail services (FedEx, UPS, etc.).
Maintain and order office and breakroom supplies, ensuring proper stock and distribution.
Assist with clerical tasks, including drafting business letters, photocopying, scanning, and filing.
Oversee office maintenance and janitorial service quality control.
Provide general support to the team across various business needs.
Required Qualifications:
Minimum of 2 years of experience in a receptionist/supporting administrative role.
Consistently punctual and reliable.
Demonstrated professionalism.
Experience in an office environment.
Strong organizational skills with exceptional attention to detail and a knack for improving office spaces.
Proficiency in Microsoft Office (Word, Outlook, Excel).
Strong written and verbal communication skills.
Ability to multitask effectively in a fast-paced environment.
Team player with a positive "Can Do" attitude.
Practice Coordinator / Front Desk admin
Santa Barbara, CA
About us.
Lucid Therapeutics ************************** provides healing through the psychedelic arts.
To live life with authenticity, joy, and confidence is a gift.
We help people become who they are fully meant to be with safe, supportive, and insightful psychedelic therapy and integration.
The medicine is only one part of the process. This is about optimizing people's mindset and cultivating the right setting for treatment. The integration of the experience enables people to feel better, make meaning of their journey, and transform their life.
We empower people to write the invitation for change with caring, innovative, and evidence-based mental health and psychedelic therapy.
Built on Best Practices. We are not another infusion center. We collaboratively discover your intentions for the therapy, build a customized care plan, and pair you with an integration coach who partners with you every step of the way to ensure you make meaning of your treatment.
Motivated by Meaning. We make treatment about our client's stories. We learn who they are, take the time to deeply understand what's not serving them anymore, and shepherd them through this transformation with compassion, so they experience the results you desire.
Founded by Forerunners. We know that we can only take our clients as far as we have been. We were early adopters of this treatment and have experienced the power of it in our own lives, ensuring we take our clients beyond an injection with a nuanced and personalized care plan that brings healing.
We currently offer Spravato, ketamine assisted psychotherapy, Stellate ganglion blocks, peptide therapy and will be expanding to new technologies such as MDMA, Psilocybin, and DMT as they become legal.
About our founder.
Our wellness center is led by Dr. Remi Drozd, a board-certified emergency physician. With almost two decades of experience, Dr. Drozd is well-versed in helping people improve their well-being.
He began offering ketamine after coming to the conclusion that western medicine was lacking when it came to treating symptoms and sickness. Dr. Drozd and his team at Santa Barbara Ketamine Therapy are passionate about ketamine-assisted therapy, the research behind the cutting-edge treatment, and helping clients get their lives back.
About You
What you own: You are responsible for helping us grow our solopreneur practice into a thriving practice in our new space by:
Providing excellent client service, managing client's appointment schedules, following up and staying in touch with current clients
Providing responsive, accurate, high-quality, high-touch, experience during client conversations
Offering an optimal client experience to those coming in for their sessions
helping with inventory and daily workflows
What you excel at: Connecting with people where they are. Understanding what we offer. And connecting the dots between the two so we can help more of the clients we excel at serving, always putting the human at the center of the equation. Being passionate about offering innovative treatment and therapeutic services to the community. You are patient, as customers have lots of questions about this emerging new field. You will own data tracking CRM software, lead management, appointment and scheduling, as well as follow ups. (click up, Advanced MD, Spruce) You enjoy educating the public on the impact and exciting possibilities this treatment provides.
Give the client a delightful experience that is connected, caring, and helpful from the moment they call us
Getting better everyday. You use standard processes and evolve how you use them as you see what works and doesn't. You recommend improvements when needed to the Growth Manager and Intake Specialist. And support implementation of those improvements when call volume is low.
Monitor, manage & maintain the right metrics and data in the system so you can optimize your workflow
Focused & responsive. You know how to manage a call and email queue. You stay on top of the calls, let people know when you have more calls than you can take so no client is left unattended.
Enthusiastic and warm. You know how to welcome a client and ensure they are prepared for their appointment.
Responsible for the practice. You can keep the space organized and turn over a room after a client's appointment.
Scope of Work
Answer inbound phone calls (new leads typically go to another person but some will be your) and emails.
Collaborate with the Intake Specialist by transferring new client calls and email inquiries to them, as they will educate manage converting inbound callers to clients
Inventory management
Scheduling clients and providers, as well as managing follow ups and maintaining contact with our clients
Provide exceptional customer service on the phone and in person
Create an exceptional experience for clients who visit the office - from an initial greeting to ensuring they are set for their next appointment upon leaving. Encourage customers to follow up with you and ask questions as needed.
Keeping the practice space organized
Our greatest goal is to create the most caring, customer-focused treatment experience from first outreach to the finished program.
When the schedule and calls are finished this position could include outreach, marketing, social media and other creative tasks.
Job Type
Part time, 30-40 hours per week
Start date: May 15th 2025
Salary
$23.00 per hour
Benefits
Paid training
Paid Time Off & Holidays: Paid time off accrues at a rate of 6.66 hours per month for full time employees, coming out to 80 PTO hours per year, or 10 business days.
The maximum number of vacation hours that can be carried over into the next calendar year is 40 hours.
Holidays: There will be four paid holidays (July 4th, Thanksgiving, Christmas, New Years), and we will remain open for business the remaining days of the year.
Sick Time: Full time employees are granted 24 hours, which comes out to 3 business days of sick time per calendar year. Unpaid leaves of absence (such as maternity leave, family medical leave)
At this time, we do not offer Health, dental or life insurance or any retirement plans
Professional growth opportunities
Employer-sponsored lunches, dinner events
Use of the District 216 corporate membership
Schedule:
Day shift (9am - 5 pm )
Monday to Friday
No nights
No weekends
Work Location
Ability to reliably commute or live locally
Santa Barbara, CA 93103: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Medical clinic or wellness practice - admin or front desk
Understanding psychedelic and alternative therapy (Nice to have)
Office Assistant
Santa Ana, CA
Office Assistant / Errand Runner Job Description
Job Brief:
An Office Assistant/ Errand Runner is responsible for performing a range of clerical and administrative tasks to support daily operations in an office setting. An Office Assistant is responsible for keeping the office supplied and organized, and assisting managers with their daily tasks, as assigned. To fulfill these duties, this assistant will need to frequently run errands. The ideal candidate will be hard-working, professional, able to undertake a variety of office support tasks, and work diligently under pressure. Training for office tasks will be provided. Currently looking for an employee with daytime and some weekend availability.
Responsibilities:
Running Errands, such as bank deposits, shopping - ranging from groceries to electronic supplies -, picking up and dropping off documents and supplies for company executives. May occasionally drive executives to airports or meetings.
General office duties, such as answering and managing phone calls, copying, scanning, and filing.
Opening and closing procedures for the office, such as filling paper in the printer and fax machines, minor cleaning, refilling supplies for office staff (i.e. staplers, pens, highlighters), watering plants, putting away dishes, etc.
Internet research for purchasing office supplies.
Monitor level of supplies and handle shortages.
Perform receptionist duties when needed.
Maintaining confidentiality in all aspects of company information.
Other duties as required.
Requirements and skills
Good work ethic
Valid driver's license
Working knowledge of office equipment
Excellent organizational and time management skills
The abilities to anticipate needs, to be resourceful, and to be responsive are important
Dependable, dedicated, resourceful
Ability to work independently
Familiarity with office gadgets and applications (e.g. Windows, MS Office, scanners, copy machines, etc. . . .)
Education:
Currently attending a college/university
Job Types: Part-time
Salary: $17.00 - $17.50 per hour
Benefits:
Health insurance
Paid time off
Professional development assistance
Schedule:
4 hour shift
8 hour shift
Weekend availability
Ability to commute:
Santa Ana, CA 92707
div class="mt-5" div class="redactor-styles" pNeed a dependable individual to help with Data Entry for contracting company:br//p pLOCAL RESIDENCY REQUIRED.. This is NOT a remote position, you must be able to come in to our office. br//p pMust have basic computer skillsbr//p
pFamiliar with Microsoft Office br//p
pBe Very organized -- detail-orientedbr//p
pBilingual is helpfulbr//p
pDispatch experience is a plus for this position. br//p
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pThis is a part time position that will average about 30 hrs per week.. $16.00 per hour. br//p
pMust have a clean criminal record.. no felonies in the past 10 years no misdemeanors in the past 5 years. br//p
pstrong If interested, send us your resume so that we can set up an interview.../strongbr//p
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li Principals only. Recruiters, please don't contact this job poster./li
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Spa Front Desk Agent
Westlake Village, CA
Part-time Description
Welcome to Spa Relais, where tranquility and luxury converge to create an unparalleled spa experience. As a Spa Front Desk Agent, you will be the first point of contact for our esteemed guests, embodying the essence of our spa's commitment to exceptional service and serene relaxation.
In this role, you will be responsible for managing all front desk operations, including greeting guests, scheduling appointments, answering inquiries, and providing information about our services and products. Your warm and professional demeanor will ensure each guest feels welcomed and valued from the moment they arrive.
General Responsibilities:
Greet and welcome guests in a friendly and professional manner as they arrive.
Provide tours of the spa facilities, showcasing various amenities and services available to guests.
Check-in guests efficiently and accurately, ensuring all necessary information is obtained and recorded while verifying guest appointments, confirming treatment preferences, scheduling changes, and special requests.
Maintain a thorough knowledge of spa services, pricing, and availability to answer guest inquiries effectively.
Handle cash and credit card transactions, ensuring proper recording and adherence to financial procedures.
Maintain a clean and organized front desk area and spa boutique, including stocking supplies, promotional materials, and retail items.
Assist with general administrative tasks, such as answering phone calls, responding to emails, and handling guest inquiries.
Consistently provide excellent customer service, going above and beyond to exceed guest expectations.
Assist guests in spa boutique by answering questions, recommending items, and keeping the space organized and restocked.
Build strong relationships with guests, fostering a positive and personalized experience during their spa visit.
Assist with the check-out process, ensuring accurate billing and payment processing.
Requirements
Desired Skills and Experiences:
High school diploma or GED
Two years experience in the spa, guest services, front desk, or related professional area.
Must be available to work evenings
Must be available to work weekends
Book4time management system knowledge is preferred.
Must be detail-oriented and have the ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Must possess basic math and money-handling skills.
Enjoy working with people and possess a friendly and outgoing personality.
Hours:
Opening Shift: 9:00am - 5:30pm
or Closing Shift: 9:45am - 6:15pm
Salary Description $18 per hour + opportunity to earn commission
Front Desk Agent
San Clemente, CA
Job Details San Clemente Inn - San Clemente, CA Part Time $18.00 - $20.00 Hourly VariedDescription
/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Qualifications
Education, Skills & Experience:
The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.
Physical, Environmental & Other Requirements:
Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence.
Management has the right to revise this at any time.
The job description is not a contract for employment.
Front Desk Agent
Dallas, TX
We are looking to add an upbeat, enthusiastic Flexible (AM & PM Shift) Front Desk Agent to our team to provide great service and memorable experience to our guests.
Benefits for the Hotel Front Desk Agent:
Health, dental and vision insurance (full-time employees)
Paid Time Off (full-time and part-time employees)
401K plan with company match (full-time and part-time employees)
Hotel discounts (full-time and part-time employees)
Paid holidays (full-time employees)
Early access to earned wages
Responsibilities
The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
Provide information about our hotel, available rooms, rates, and amenities
Assist guests and resolve guest challenges to ensure 100% guest satisfaction
Accurately conduct all cash handling and credit card processing activities
Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
Perform any other job related duties as assigned
Desirable Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera
Customer service experience
Excellent communication and organizational skills
SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Front Desk Agent
California
Job Details Experienced Marshall, CA Part Time None $25.00 - $26.00 Hourly None Any Hospitality - HotelDescription
As the first point of contact for our customers, you will be responsible for providing a welcoming and professional service at all times. You will be tasked with handling check-ins and check-outs, answering customer queries, managing bookings, and processing payments.
Responsibilities:
Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls
Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests
Deliver outstanding guest services for all incoming calls and general inquiries
Maintain all back-office related equipment and a par stock of supplies
Provide service recovery options to ensure guest satisfaction
Process guest requests for wake-up calls
Screen calls and other requests relating to placing and receiving telephone calls
Advise guest of any messages received via voicemail, mail, faxes and send to room if required
Answer, record, and process all guest calls, requests, questions, or concerns
Log all requests or issues
Establish and maintain open, collaborative relationships with associates and fellow departments
Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates
Participate in pre-shift meetings, maintain, and review shift reports, review arrivals,
departures, daily events, groups in-house, service recovery guests and conduct proper follow-up
Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests
Maintain all front desk related equipment and a par stock of supplies
Ensure work area and lobby cleanliness is maintained at all times
Maintain a presence in the lobby, serve as lobby ambassador when not stationed at the front desk
Perform additional duties and projects as assigned
This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve. Additionally, you may be entrusted with additional duties as assigned.
Qualifications
Qualifications:
Luxury hotel experience ideal but will train the right person
Must be flexible to work weekends, mornings/evenings, and holidays
Ability to speak, read, write and understand English
Professional demeanor and presentation appropriate for a luxury environment
Excellent interpersonal, written/verbal communication, and training skills are essential
Positive attitude, team focus, enthusiasm, excellent customer service skills
Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes
Highly motivated, organized, goal and results-oriented individual who thrives under pressure
Ability to stand, sit, or walk for an extended period of time
Physical and Mental Requirements:
Must be able to walk for prolonged periods, including up and down hills on the property's trails
Must be able to stand and walk for prolonged periods
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull, and push
Must have acceptable near and far vision
Must be able to hear and talk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Compensation
$25-26 hourly BOE with lots of growth opportunities!
About Lodge at Marconi
Lodge at Marconi is a secluded 45-room hotel and event destination perched in the hills above Tomales Bay. Built in 1972, the Lodge at Marconi was initially designed by renowned architect Ellis Kaplan as a timeless space that integrated with its natural surroundings. In 2022, we set out to faithfully restore the lodge with an emphasis on celebrating its history while curating the amenities of a modern resort hotel.
We are operated by Oliver Hospitality, which was founded on the idea that old and new properties alike could be reworked into engaging and thoughtful spaces.
Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.
Full-Time Front Desk Agent / Part-Time Concierge
Santa Monica, CA
Job Description: PROPERTY: Shore Hotel TITLE: Guest Service Agent DEPARTMENT: Guest Services STATUS: Non-Exempt, Full Time, Part-Time, Regular SUPERVISED BY: Front Office Manager, Assistant Front Office Manager, Guest Services Supervisor SUPERVISES: This position will not supervise anyone.
A Guest Service Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests’ stay is personable and enjoyable as part of the hotel’s continued efforts to deliver outstanding guest service and financial profitability.
ESSENTIAL DUTIES: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints and assist in a resolution for complete guest satisfaction.
Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties.
Be compliant and understand Shore Hotel policies and house rules.
Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Maintain communication with other hotel departments as it pertains to guest services.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Shore Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Complete and send out Shore Report when needed and ensure agents are completing daily checklists.
Complete the daily Market Metrix email distribution list and send in to Market Metrix through email.
Keep front desk completely stocked operational materials beginning and end of shift.
Ensure required pars of all front office and stationary supplies.
ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies:Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees.
Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE: At least 1 year of progressive experience in a Guest Services role.
Hotel experience is preferred.
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience in Opera helpful.
EDUCATION: Associate’s or Bachelor’s degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:Able to sit and work at a computer keyboard for extended periods of time.
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 20 pounds occasionally.
Regular and on-time attendance is critical.
Hours occasionally exceed 40 hours per week.
Ability to stand during shifts OTHER: Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
PROPERTY: Shore Hotel TITLE: Hotel Concierge DEPARTMENT: Guest Services STATUS: Non-Exempt, Full Time, Part-Time, Regular SUPERVISED BY: Director of Guest Services, Front Office Manager, Assistant Front Office Manager and Guest Services Supervisor SUPERVISES: This position will not supervise anyone.
The Concierge is responsible for performing daily tasks that align with the department’s long-term goals and objectives to uphold Shore Hotel’s Vision, Mission and Values while creating an environment conducive of 5-star customer services.
This position will provide guests an opportunity to engage an agent in a more intimate and less of a transactional format.
This position must actively engage the guest are not limited to: greet and assist guests in lobby as they arrive and/or walk through the resort, provide directions, and assist in arranging resort transportation.
The Concierge must be knowledgeable about services, restaurants, activities and local surroundings in order to answer and respond to guest questions and requests.
The Concierge is also actively engaged with guests at all times to foster the sharing of personal preferences with other departments of resort to assist in a highly personalize guest experience.
The Concierge interacts with guests, requiring the ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction.
The ideal candidate will have proven results handling guest services and will be capable of problem solving quickly.
Performs additional duties as assigned that may be outside of the normal scope of duties based on business needs ESSENTIAL DUTIES:Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints and assist in a resolution for complete guest satisfaction.
Review occupancy, daily arrivals & departures and identify potential problems with rooms’ activity and take appropriate action.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties.
Be compliant and understand Shore Hotel policies and house rules.
Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Maintain communication with other hotel departments as it pertains to guest services.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Shore Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Complete and send out Shore Report when needed and ensure agents are completing daily checklists.
Complete the daily Market Metrix email distribution list and send in to Market Metrix through email.
Keep front desk completely stocked operational materials beginning and end of shift.
Ensure required pars of all front office and stationary supplies.
ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES: Proven success in the following job competencies:Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees.
Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
Innovation; constantly searches for best practices in technology, services, and procedures.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives; Diversity: Strong commitment to diversity and equality in a company culture.
Communication: Strong communication (verbal and written) and presentation skills.
Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE: At least 1 year of progressive experience in a Guest Services role.
Hotel experience is preferred.
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience in Opera helpful.
EDUCATION: Associate’s or Bachelor’s degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:Able to sit and work at a computer keyboard for extended periods of time.
Able to stoop, kneel, bend at the waist and reach on a daily basis.
Able to lift and move up to 20 pounds occasionally.
Regular and on-time attendance is critical.
Hours occasionally exceed 40 hours per week.
Ability to stand during shifts OTHER: Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Our post-offer background check process includes a background check (HireRight) and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer
Front Desk Agent
Wichita Falls, TX
JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, communityinvolvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Front Desk Agent Location: Delta by Marriott, Wichita Falls, TX
Essential Responsibilities:
Warmly greet guests and assist with registration and room assignments.
Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
Manage room availability, guest accounts, and billing.
Post charges, process payments, and make change.
Make reservations and handle guest requests, including safekeeping of valuables.
Communicate effectively with other departments.
Follow hotel credit policies and ensure accurate cash handling.
Support team members and take on additional responsibilities as needed.
Skills & Abilities:
Strong leadership, communication, and organizational skills.
Ability to multitask, prioritize, and solve problems.
Proficiency with PMS and Microsoft Office.
Education & Experience:
High School diploma or GED preferred.
Hospitality customer service experience preferred.
Hours:
Flexible schedule, including nights, weekends, and holidays.
Physical Requirements:
Standing for long periods, light lifting up to 40 pounds.
Work Conditions:
Indoor environment with minimal exposure to adverse conditions.
O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Front Desk Agent CCCS
College Station, TX
Job Details Entry The George - College Station, TX Full-Time/Part-Time Not Specified None Any Hospitality - HotelDescription
Up to $900 RETENTION PROGRAM PAY and MORE. APPLY to FIND OUT!
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
CAVALRY COURT & THE GEORGE is located in COLLEGE STATION, TEXAS and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY: Responsible for checking guests in and out accurately and courteously
Shift Requirements: weekdays and weekends, 7am-3pm, 3pm-11pm, some mid shifts depending occupancy levels
Physical Requirements:
Standing/Walking: Constantly. At front desk on tile or carpet
Crouching (Bend at knees): Frequently. When getting supplies from cabinets, picking things up form the floor, and loading the computer printer with paper
Stooping (Bend at waist): Moderately. Getting keys, supplies, and doing paperwork on the front desk
Twisting (knees, waist, neck): Constantly. When working with several people at once; watching for guests; retrieving material
Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter
Handling/Grasping: Constantly. Handing telephones, folios, files, fares, supplies, keyboards, grasping, pens, telephones, and credit card.
Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs
Lifting/Carrying: Average frequently 5 lbs. Maximum weight occasionally 20 lbs
Working Environment:
Interior of hotel, in climate-controlled office environment
Exterior of hotel with exposure to weather conditions
Qualifications:
Excellent customer service skills
1 year of previous experience in hotel setting as front desk agent preferred
2 years of previous customer service experience
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends and holidays
DUTIES & FUNCTIONS:
Check guests in and out in a friendly manner
Become proficient in Hotel Operating System, Key system, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
Maintains a friendly, cheerful and courteous demeanor at all times.
Provide friendly assistance in answering questions and offering information to guests
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging employees to provide guests with timely and efficient service
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
Update information in the computer system as needed
Follow checklist for required duties and timeliness. Complete all opening and closing duties.
Act as Manager on Duty when necessary
Communicate with all other departments to fulfill guests' needs
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Basics:
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Assure all safety and security policies and procedures are adhered to
Maintain hotel equipment in proper working conditions
Any other duties assigned by your immediate supervisor
Qualifications/Benefits
Qualifications:
Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
BENEFITS:
Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
Front Desk Agent
Cedar Park, TX
Sincere Hospitality is actively hiring for a Front Desk Agent
Who we are
Sincere Hospitality is a
brand new
management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees:
Vacation and Paid Time Off
Hotel discounts at brand properties
Holiday Pay for worked holidays
Birthday Pay: A full paid day on your birthday!
Referral bonuses
Job Summary
As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
Essential Functions
Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
Handles confidential information, including guest records, with a high degree of integrity.
Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains and updates accurate records using the hotel's systems, such as the PMS system.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Ensures common areas/entryway/lobby is clean, neat and orderly.
Job Responsibilities
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
Seek feedback from guests to identify areas for improvement and relay compliments to the team.
Manage reservations, cancellations, and room assignments to optimize occupancy.
Ensures reservation and billing accuracy.
Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
Collaborate with team members to find solutions and prevent recurring problems.
Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
Escalate complex issues to the appropriate supervisor or department when necessary.
Qualifications
High School Diploma or GED
Proficiency in Microsoft Office programs
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Front Desk (Part-Time)
Ocala, FL
As a Front Desk Associate, you-ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
* Demonstrates excellent customer service, communication, and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests, and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records, and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Skills & Qualifications:
* High school diploma or equivalency preferred.
* College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
* Computer literacy: command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
Physical Requirements:
* Ability to lift 30 - 50 lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies in a timely manner
Schedule: Nights and Weekends, Flexible
What We Offer:
As a part-time non-exempt associate, you will be eligible for full supplemental benefits to include dental and vision. Occasional travel may be required to attend training and other company functions.
Compensation: $15.00 per hour
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI-KS1
Front Desk Agent
San Francisco, CA
Job DescriptionSalary: 20
Want to work in a company where you can meet people from all over the world? Be in an environment thats young, fun, and relaxed and in the Bay Area? Then Samesun San Francisco is the place for you. We are hiring for our front desk department. You will become a part of the Samesun Nation, a network of hostels throughout the US and Canada. We are a friendly, family-like group wanting to show our guests all the beauty and history of San Francisco and love to hire friendly, like-minded individuals.
Learn more about us at ****************
RESPONSIBILITIES include:
- Basic knowledge of customer service.
- Respond to guests issues and complaints in a friendly, timely manner.
- Checking in guests, answer emails and phone inquiries, data entry and payments of reservations.
- Work with housekeeping to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Monitor supplies and inventory, notify management when supplies are low.
- Work space must be kept clean and organized.
- Clean, sanitize and maintain common areas of the hostel (lobby and outdoor patio)
- Restock breakfast/housekeeping/general hostel inventory.
- Ability to problem solve and work independently.
- Ensure that the reception area is well kept and tidy.
- Must be able to lift 50 lbs.
- Extra duties may be assigned by the Manager.
COMPENSATION AND BENEFITS
- Starting hourly wage is $20
-Free and/or discounted stays at any of our other locations in California and across Canada. Locations include Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, and Montreal.
- Periodic opportunities for promotion.
Expected start date: Immediately.
Job Types: Part-Time, and Permanent
HOURS: 24 hours a week. Looking to fill our evening shift T-Th.
Benefits:
Casual dress
Company events
Location discounts
Promotion opportunities
Flexible Language Requirement:
Spanish not required but a plus.
Schedule:
8-hour shifts
Evening shift
Weekend availability a must
Supplemental pay types:
Paid overtime.
Experience:
Hotel & Accommodations Guest Services Staff: 1 year (preferred)
Customer service: 1 year (preferred)
At PEG Hospitality Group it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!
JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.
RESPONSIBILITIES:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knows room locations, types of rooms available, and room rates.
Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Other duties as necessary and assigned by management.
REQUIREMENTS:
Ability to walk or stand for long periods of time as customary in a hotel front office environment.
Ability to communicate effectively both verbally and in writing.
QUALIFICATIONS:
High School diploma or GED desired.
Previous experience in a hotel environment or customer service required.
Front Desk Agent at The Surfrider Malibu
Malibu, CA
The Surfrider Hotel is an award winning boutique hotel at the iconic Surfrider Beach in Malibu, California. Originally built in 1953, The Surfrider is an icon in California’s history; it’s stood the test of time through the Golden Era, the 60’s and 70’s, a first stop on the PCH road trip. It’s the embodiment the California Dream. At the base of the Santa Monica Mountains and 20 minutes from Los Angeles, it’s the intersection between city and coast.
Founded by an Aussie, a Californian and an Italian, it was redesigned to feel like a guest’s own Californian Beach House and is comprised of 20 rooms, a roof deck overlooking Malibu Pier and First Point, a guest-only bar and restaurant, surfboard quiver with custom boards shaped for the wave out front and a sage green 1968 Land Rover.
We are a young, innovative and passionate team and we aim to shake up the hospitality industry and be more than a hotel. Our experience is authentically “Malibu” or “California”. Over the past year, we’ve been recognized on the cover of Conde Nast Traveler, front of the NY Times Travel section, the Financial Review, Vogue, The Australian, Architectural Digest, RUSSH, Vanity Fair, Wallpaper and more. We were named the coolest place in California by GQ and Esquire and were voted one of the top 100 hotels in the world by Conde Nast traveler, listed on their acclaimed Gold List, a winner of their Reader Choice awards and Dezeen’s top 10 new hotels, as well as receiving an Award of Excellence from Trip Advisor across three consecutive years.
Job Description:
Our ideal candidate is one that has exceptional work ethic, a passion for hospitality, and is eager to learn. We treat this hotel as our own California Beach House hosting both locals and guests from around the world. We collide California cool with professionalism and hold each team member to a very high Surfrider standard in each task or guest interaction.
General Responsibilities Include:
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
all hotel features/ services, hours of operation
all room types, numbers, layout, decor, appointments, and location
all room rates, special packages and promotions
daily house count and expected arrivals/departures
scheduled daily group activities
Pass on any pertinent information between departments
Answer telephone, using correct greeting and telephone etiquette.
Promote positive guest relations to all individuals approaching the Front Desk.
Process all guest check-ins.
Confirm reservation in system and review all noted information.
For guests without a reservation, sell a room type agreed upon.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Assign guest room.
Communicate services and amenities of the hotel to guests.
Walk guest and transport their luggage to the room.
Maintain guest history files on all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate accounts for each guest checking in according to their requirements
Block rooms in computer and follow through on designated requirements.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Settle guest accounts.
Handle requests for late check-outs.
Conduct group check-ins/outs.
Adhere to all cashiering procedures:
Count and secure bank.
Complete designated cashier reports.
Document pertinent information in the log book and guest profile
Skills/Knowledge Required:
The ability to listen to, assess, and appropriately respond to information
The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.
The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
The ability to maintain confidentiality of guest information and pertinent Hotel data.
Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
Physical Requirements:
Must be able to bend, stoop, squat and stretch to fulfill tasks
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
Must be able walk, stand and exert well placed mobility for up to eight (8) hours
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Qualification Standards:
Education: College degree preferred (or in progress).
Experience: 1 to 2 years of previous experience in a similar position in a boutique hotel preferred or with customer service experience
Job Types: Part-time or Full-time (3 shifts per week minimum)
Salary: $18.00 / hour + concierge referral commissions
Concierge referrals / tips typically equate to $4-$6/hour making the actual hourly of this role $20+ per hour.
(Health insurance and other benefits available for full time staff)
Front Desk Agent ("Agente de Recepcion")
Redding, CA
Job Details Sheraton Redding Hotel at the Sundial Bridge - Redding, CA Full-Time/Part-Time $16.50 - $17.00 Hourly Any Admin - ClericalDescription
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the front desk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Lucilles BBQ - Front Desk
Brea, CA
Job Details Lucilles BBQ Brea - Brea, CA Part Time $16.50 - $16.50 Hourly Any Restaurant - Food ServiceDescription
The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing them of special menu items
Working in a team environment with the ability to be an effective team player
Maintaining adequate knowledge of locations food offering and preparation
Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
Taking guest information and quoting wait time to guests accurately when tables are not immediately available
Planning reservations and waitlist parties in advance, at or within the given time or time frame
Reviewing the floor plan to assess current and upcoming table availability changes
Observing tables and keeping track of clean, dirty, and occupied tables
Cleaning, organizing, and stocking menus at the front desk
Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
Interacting with guests entering and departing, ensuring a positive dining experience
Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
Maintaining restrooms throughout shift
Supporting food servers and kitchen staff in other duties as required
Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
Display integrity and honesty in all aspects of your employment
Performing other duties as directed
Qualifications KNOWLEDGE, SKILLS, AND ABILITIES
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Ability to remain calm while working under pressure in a fast-paced environment.
Ability to act with integrity and professionalism
Must possess proficient ability to communicate in English in an oral and written format.
Ability to absorb and retain information quickly; ability to pass menu related tests
California food handlers card required
Basic mathematical skills; ability to handle cash to make change
Basic reading and writing skills
Basic computer skills
Multi-task oriented
MINIMUM QUALIFICATIONS
NEVADA - Must be 18 years of age or older at the time of application
Willingness to work evenings and weekends as required
Knowledge of and ability to adhere to workplace safety procedures
Must be able to suggestively sell food and beverage items
PREFERRED QUALIFICATIONS
One or more years of full-service restaurant experience
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the team member is standing the entire shift. A seat is made available at the front desk for those coordinating or greeting. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
Hotel Front Desk Agent / Guest Service Representative
Folsom, CA
Part-time Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Salary: $17.00 / Hourly
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Weekends & Holidays are required
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $17.00 / hour
Part-time Overnight Front Desk
San Antonio, TX
Front Desk
Days: Saturday and Sunday
Schedule: 10 pm to 6 am
Hours: Part-time
Pay: $12.50 per hour
Assists the residents, visitors, and employees by providing services necessary to ensure a friendly, efficient and safe environment, and performs all other duties as directed by your supervisor.
Helps maintain the cleanliness, safety and maintenance of the building and the Common Areas, both inside and outside. You must be able to work overnight on Saturday and Sunday in order to meet the needs of the position.