CUSTOMER SVC/CLERK
Front Desk Clerk Job 7 miles from Lyons
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call ************ or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Property Description /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"/pp style="margin: 0px;"span Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer a unique and immersive experience for both guests and team members. With our prime location steps away from Wrigley Field, home of the Chicago Cubs, and the vibrant Gallagher Way entertainment district, Hotel Zachary is a hub of excitement and energy. Our team is committed to delivering exceptional service and creating memorable moments for our guests. As an employee, you will have the opportunity to work in a fast-paced, dynamic environment where you can grow your skills and advance your career. Join us at Hotel Zachary and be part of our team's commitment to excellence in hospitality. Apply now to be a part of our thriving team!/span/p
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Overview
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pAre you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive./pp Summary:/pul style="list-style-type: disc;"li Provide exceptional customer service, creating a positive first impression for guests/lili Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency/lili Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy/lili Assist guests with recommendations and information about local attractions, dining options, and hotel amenities/lili Collaborate with other departments to ensure seamless guest experiences/lili Maintain a clean and organized front desk area/lili Handle cash and credit card transactions accurately/lili Demonstrate a strong attention to detail and a proactive approach to guest satisfaction/li/ulp Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!/p
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Qualifications
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ul style="list-style-type: disc;"li Previous experience in a customer service role, preferably in a hotel or hospitality environment/lili Excellent communication and interpersonal skills/lili Previous cash handling experience required/lili Strong problem-solving abilities and the ability to remain calm under pressure/lili Proficiency in computer systems and knowledge of hotel property management software/lili Outstanding organizational and multitasking skills/lili Availability to work flexible schedules, including evenings, weekends, and holidays/lili High School diploma or equivalent/li/ul
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Benefits
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p style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: calibri, sans-serif;"Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group./span/pp style="margin-bottom: 0in;"span style="font-family: calibri, sans-serif;"span style="font-size: 12pt;"br//spanspan style="font-size: 10.0pt;"In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families./span/span/pullispan style="font-size: 10pt; font-family: calibri, sans-serif;"Multiple Tiers of Medical Coverage/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Dental amp; Vision Coverage/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"24/7 Teledoc service/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Free Maintenance Medications/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Pet Insurance/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Hotel Discounts/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Tuition Reimbursement/span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"Paid Time Off (vacation, sick, bereavement, and Holidays). /span/lilispan style="font-size: 10pt; font-family: calibri, sans-serif;"401K Match/span/li/ulp style="margin-bottom: 0in;"span style="font-family: calibri, sans-serif;"span style="font-size: 10.0pt;"Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other./spanspan style="font-size: 12pt;"br/br//spanspan style="font-size: 10.0pt;"EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation/spanspan style="font-size: 12pt;"br/br//spanspan style="font-size: 10.0pt;"Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify./span/span/p
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Salary Range
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USD $24.25 - USD $24.25 /Hr.
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Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Hotel Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$23 Hourly
Responsibilities:
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications:
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
About Company
As downtown Chicago’s first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle.
Elements of earth, wind, water, and fire create an immediate sense of relaxation and well-being, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel.
Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
Front Desk Agent (Job Number: 2500016A) Description At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Part-Time Front Desk Agent.
POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.
Pay starts at $20.00 per hour
Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.
ESSENTIAL FUNCTIONS:
1. Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.
2. Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.
3. Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
4. Respond to guest requests and handle guest issues or report complaints to management.
5. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
6. Perform other duties as assigned.
POSITION REQUIREMENTS:
1. Ability to stand and move throughout the front office and continuously perform essential job functions.
2. Ability to read, listen, and communicate effectively in English, both verbally and in writing.
3. Ability to access and accurately input information using a moderately complex computer system.
4. High school diploma or equivalent required.
Equal Opportunity Employer
Front Desk Agent
Front Desk Clerk Job 6 miles from Lyons
Full-time Description
TITLE: Front Desk Agent
DEPARTMENT: Rooms/Front Office
REPORTS TO: Front Desk Supervisor/Front Desk Manager
Attend to guests' needs, including, but not limited to, registration, checkout and cashiering.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Ensure all necessary reports and forms are completed daily.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Must be able to drive and assist with shuttle service.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
PHYSICAL DEMANDS
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
AVAILABILITY
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
Salary Description 18.00
Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
div class="col-md-7 job-content min_height_300 vega-col-6" div class="margin_bottom_20" test-id="**********" p style="margin-bottom:5.75pt;text-align:center;line-height:15.1pt;background-size:initial;"strongspan Our name embraces the Maverick spirit of substance over form, brining creativity and talent of inspired individuals together to accomplish great things./span/strong/p
pstrong Our Newly opened Delta by Marriott Chicago Willowbrook is currently looking for a Front Office/Guest Service Associate./strong/p
pstrongspan style="text-decoration:underline;"span POSITION/PURPOSE/span/span/strong/p
pspan The Front Office / Guest Service Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. /span/p
pspan /span/p
pstrongspan style="text-decoration:underline;"span ESSENTIAL DUTIES AND RESPONSIBILITIES/span/span/strong/p
pemspan The following represents a list of essential duties and responsibilities; other duties may be assigned as required./span/em/p
pspan /span/p
pspan• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards. /span/p
pspan• As needed, assist with scheduling, hiring and training front desk employees. /span/p
pspan• Monitors, coaches, and evaluates guest service representatives and night auditors. /span/p
pspan• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner. /span/p
pspan• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. /span/p
pspan•span /span/spanspan Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay. /span/p
pspan•span Id/span/spanspanentify, solicit and sign up potential reward members (if applicable). /span/p
pspan• Maintain and market promotions and guest programs. /span/p
pspan• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. /span/p
pspan• Follow all cash handling and credit policies. /span/p
pspan• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. /span/p
pspan• Always Use proper two-way radio and phone etiquette when communicating with other employees. /span/p
pspan• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. /span/p
pspan• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. /span/p
pspan• Complete a bucket check, room rate verification report, and housekeeping report. /span/p
pspan• Balance and prepare individual paperwork for closing of shift according to hotel standards. /span/p
pspan• Maintain a clean work area. /span/p
pspan• Assist guests with safe deposit boxes. /span/p
pspan• Review Front Office log daily. /span/p
pspan• Be aware of all rates, packages, special promotions and closed out/restricted dates as listed. /span/p
pspan• Be familiar with all in-house groups. /span/p
pspan• Have knowledge of emergency procedures and assist when needed. /span/p
pspan• Fill in and support coworkers and team as needed to ensure efficient operation. /span/p
pspan• Perform duties, special assignments and projects as requested by management. /span/p
p /p
pspan /spanspan style="text-decoration:underline;"span Education amp; Experience/span/spanspan:/span/p
pspan• High School diploma/GED or equivalent education/experience required. /span/p
pspan• Experience in a hotel or a related field preferred. /span/p
pspan• 2+ years of front desk experience required. /span/p
pspan• Computer experience with basic proficiency in Microsoft office and hotel property management systems required. /span/p /div
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Maverick Hotels and Restaurants- HOTELS is an EEO employer - M/F/Vets/Disabled /div
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Front Desk Agent
Front Desk Clerk Job 8 miles from Lyons
divdivdivdivpbr//pp id="is Pasted" style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'strong Front Desk Agent /strong/pp style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';"br//pp id="is Pasted" style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';"strongspan style='font-size: 16px; font-family: "times new roman", serif;'"Join the Atira Hotels Family and Build a Legacy of Hospitality!"/span/strong/pp style="margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';"span style='font-size: 16px; font-family: "times new roman", serif;'br//span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'strong Job Details/strong/span/pul style="list-style-type: disc;margin-left: -0.25in;"li style='font-size: 16px; font-family: "times new roman", serif;'strong Work Location:/strong span id="is Pasted" style="color: rgb(31, 31, 31); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"Courtyard Chicago Elmhurst, span id="is Pasted" style="color: rgb(31, 31, 31); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"370 IL-83, Elmhurst, IL 60126/span/span/lili style='font-size: 16px; font-family: "times new roman", serif;'strong Job Type:/strong Full-time/lili style='font-size: 16px; font-family: "times new roman", serif;'strong Pay:/strong $16 - $18 per hour/lili style='font-size: 16px; font-family: "times new roman", serif;'strong Schedule:/strong span id="is Pasted" style="caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(243, 247, 251); text-decoration: none; float: none; display: inline !important;"7 days a week 6.00am - 2.00pm or 2.00pm to 10.00pm/span/li/ulp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'strong Job Overview/strong/span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues./span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'strong Key Responsibilities/strong/span/pul style="margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;" type="disc"li style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Reservation Management:/strongul style="margin-bottom: 0in; font-size: initial; font-family: initial;" type="circle"li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Receive and process reservations via phone, fax, and mail./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Enter reservations into the computer system and provide additional information./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Verify pricing, discounts, and billing information, and notify customers of room features and availability./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Maintain reservation files and resolve related problems./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'span style="color: rgb(51, 51, 51);"Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols./span/li/ul/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Customer Service:/strongul style="margin-bottom: 0in; font-size: initial; font-family: initial;" type="circle"li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Check in and out guests efficiently./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Process customer payments and post applicable charges./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Inform customers of credit holds and conduct customer surveys./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Keep customers informed of company policies, procedures, and account statuses./li/ul/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Professional Relations:/strongul style="margin-bottom: 0in; font-size: initial; font-family: initial;" type="circle"li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Maintain the company's professional reputation by providing superior customer service./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Assist and support area personnel as needed./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Coordinate with the Accounting Department regarding customer credit status./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Keep management informed of area activities and significant problems./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Effective working relations with company personnel./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. /li/ul/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Perform any other tasks/duties as assigned by the manager/ supervisor./li/ulp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'strong Qualifications/strong/span/pul style="margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;" type="disc"li style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Education/Certification:/strong High school graduate or equivalent./lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Experience:/strong Customer service and data entry experience preferred./lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'strong Skills/Abilities:/strongul style="margin-bottom: 0in; font-size: initial; font-family: initial;" type="circle"li style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Excellent communication and public relations skills./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Well organized and attentive to detail./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Willingness to assist others./lili style='margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Strong typing abilities and proficiency with PC, calculator, and office equipment./li/ul/li/ulp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;'strong Benefits/strong/span/pul style="margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;" type="disc"li style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Accident, critical medical supplement insurance/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Dental Insurance/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Employee assistance program/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Employee hotel room discount/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Health insurance/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Health savings account/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Holiday pay/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Life insurance/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Long-term disability/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Paid time off/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Paid training/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Professional development assistance/lili style='margin: 0in; font-size: 16px; font-family: "times new roman", serif; text-align: justify; line-height: 200%;'Vision insurance/li/ulp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'span style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;"WHY YOU'LL LOVE WORKING WITH US:/span/strong/span/pul style="list-style-type: disc;margin-left: 47px;"li style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="color: black;"Unleash Your Creativity:/span/strongspan style="color: black;" We're all about innovation and fresh ideas. Let your imagination run wild!/span/lili style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="color: black;"Be Authentically You:/span/strongspan style="color: black;" Join a team that values diversity and lets you bring your whole self to work every day./span/lili style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="color: black;"Level Up Your Career:/span/strongspan style="color: black;" Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities./span/lili style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="color: black;"Feed Your Curiosity:/span/strongspan style="color: black;" With endless learning and development options, you can always stay one step ahead./span/lili style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="color: black;"Prioritize Your Well-being:/span/strongspan style="color: black;" Start day one with fantastic benefits because your health and happiness matter to us./span/li/ulp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in 0in 0in 0.5in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'span style='color: black; border: 1pt windowtext; padding: 0in; font-size: 16px; font-family: "times new roman", serif;' /span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'span style='color: black; border: 1pt windowtext; padding: 0in; font-size: 16px; font-family: "times new roman", serif;'If you're still with us, there's only one thing left to do: /spanspan style='color: black; border: 1pt windowtext; padding: 0in; font-size: 16px; font-family: "times new roman", serif;' and become part of something amazing!/span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'span style='color: black; border: 1pt windowtext; padding: 0in; font-size: 16px; font-family: "times new roman", serif;' /span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'span style='font-size: 16px; font-family: "times new roman", serif;'strongspan style="font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;"Diversity, Equity, Inclusion amp; Equal Employment Opportunity at Atira Hotels:/span/strong/spanspan style='color: black; border: 1pt windowtext; padding: 0in; font-size: 16px; font-family: "times new roman", serif;'br/Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance./span/pp style='margin-right:0in;margin-left:0in;font-size: medium;font-family: "Times New Roman", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'span style='font-size: 16px; font-family: "times new roman", serif;' /span/ppbr//p/div/div/div
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Front Desk Agent/Night Audit at Super 8 Chicago
Front Desk Clerk Job 7 miles from Lyons
Job Description
Super 8 Chicago in Chicago, IL is looking for one night audit to join our team. Our ideal candidate is self-driven, motivated, and engaged. Prior Hotel Front Desk Experience Required.
NIGHT AUDIT AVAILABILITY REQUIRED
Responsibilities
Check guests in/out
Make reservations
Answer phones
Laundry
Enforce policies of property
Run Audit
Qualifications
Experience in hospitality required
We are looking forward to receiving your application. Thank you.
Front Desk Agent
Front Desk Clerk Job 4 miles from Lyons
div class="job-preview-details" div class="vertical-padding" div Part-time/div /div div class="job-listing-header"Description/div divp JOB SUMMARY/pp Attend to guests' needs, including, but not limited to, registration, checkout and cashiering./ppbr//pp ESSENTIAL FUNCTIONS/pulli Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members./lili Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. /lili Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested./lili Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. /lili Ensure all necessary reports and forms are completed daily./li/ulpbr//pp SUPPORTIVE FUNCTIONS /pp In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. /pulli Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions./lili Book reservations for those guests who approach the Front Desk./li/ulpbr//p/div
div class="job-listing-header"Requirements/div
div data-bind="html: Job.Requirements"pSPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES/pp The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities./pulli Must be able to read and write to facilitate the communication process. /lili Requires good communication skills, both verbal and written. /lili Extensive knowledge of the hotel, its services and facilities./lili Must have excellent customer relations skills and leadership capability. /lili Must be detail oriented with outstanding organizational and communication skills./lili Must have excellent leadership capability and customer relations skills./lili Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems./li/ulpbr//pp PHYSICAL DEMANDS/pulli Must be able to stand and exert well-paced ability for up to 4 hours in length./lili Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis./lili Must be able to exert well-paced ability in limited space./lili Must be able to lift up to 15 lbs. occasionally./lili Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity./lili Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees./lili Ability to spend extended lengths of time viewing a computer screen./lili Vision occurs continuously with the most common visual functions being those of near vision and depth perception./lili Requires manual dexterity to use and operate all necessary equipment. /lili Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. /li/ulpbr//pp AVAILABILITY/pp This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work./ppbr//p/div
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Front Desk Agent- Homewood Suites, Schaumburg
Front Desk Clerk Job 20 miles from Lyons
Job Description
The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking guests in and out of the hotel, managing phone calls, and addressing customer inquiries, all while creating a welcoming atmosphere for every guest.
Primary Duties and Responsibilities
Room Assignments, Changes, and Issues:
Check guests into and out of the hotel with accuracy, efficiency, and courtesy, ensuring a positive first and last impression.
Handle all payment transactions with diligence, balancing and verifying all monetary transactions in the appropriate accounts.
Distribute room keys to guests and maintain confidentiality by following security protocols.
Accurately document all aspects of room registration, including changes, charges, credit card transactions, and customer service inquiries.
Guest Service:
Provide assistance to guests whenever possible, fostering a welcoming and helpful environment.
Resolve escalated customer relations issues with professionalism and care, ensuring guest satisfaction.
Answer inquiries regarding hotel policies, services, and amenities with clear and informative responses.
Proactively respond to and follow up on all guest requests, ensuring they are satisfied with the hotel's services and accommodations.
Positively represent and promote the hotel, enhancing the guest experience and reputation of the property.
Ensure that systems and procedures are followed to maintain guest safety and security.
Other Duties as Assigned:
Maintain a clean, organized, and visually appealing lobby and front desk area, ensuring it is well-stocked with necessary supplies.
Compile, complete, and distribute reports to management and relevant staff accurately and on time.
Report any maintenance, security, or safety issues to the appropriate personnel promptly to ensure a safe environment for guests and staff.
Skills, Educational Background, and Experience:
High School Diploma or GED is required.
Basic math skills are essential for handling payments and transactions.
Previous front desk experience is highly preferred, showcasing customer service expertise.
Familiarity with Windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred.
Excellent organizational and prioritization skills to manage multiple tasks effectively.
Strong ability to work collaboratively with colleagues and provide outstanding customer service.
Superior communication skills, both verbal and written, to engage with guests professionally.
Must be able to stand for extended periods and work holidays and weekends, including Saturdays and Sundays.
Join Our Team:
If you are a friendly, organized individual with a passion for customer service and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position. Be part of a dedicated team committed to excellence!
Job Type: Full-time
Pay: $16 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Morning shift
Weekends as needed
Experience:
hotel front desk: 1 year (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
If offered, employment is contingent on cleared Background check.
Front Desk Agent
Front Desk Clerk Job 13 miles from Lyons
Full-time Description
TITLE: Front Desk Agent
DEPARTMENT: Rooms/Front Office
REPORTS TO: Front Desk Supervisor/Front Desk Manager
Attend to guests' needs, including, but not limited to, registration, checkout and cashiering.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Ensure all necessary reports and forms are completed daily.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Requirements
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
PHYSICAL DEMANDS
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
AVAILABILITY
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
PM Front Desk Agent $18/hour
Front Desk Clerk Job 25 miles from Lyons
pAt Crescent Hotels amp; Resorts, we are a team of hospitality professionals that are deeply connected to amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!/p
pWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health amp; wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright./p
pWe are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:/p
ul
li Highly competitive wages/li
li An exceptional benefit plan for eligible associates amp; your family members/li
li 401K matching program for eligible associates/li
li Flexible scheduling to allow you to focus on what is important to you/li
li Discounts with our Crescent managed properties in North America for you amp; your family members/li
li Tuition Reimbursementbr/br/strong Marriott hotel experience is preferred. Must be available to work weekends and holidays as needed./strong/li
/ul
ul/ul
p style="color: #58595b;"As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:/p
ul
li style="color: #58595b;"Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her/li
li Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards/li
li Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries/li
li Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy/li
li Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner/li
li Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction/li
li Receive, input, retrieve and relay messages to guests/li
/ul
p style="color: #58595b;" span style="color: #5a5a5a;" /span Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. span Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons./spanspan /span/p
pAt Crescent Hotels amp; Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture./p
p style="color: #58595b;"span /span/p
Front Desk Agent
Front Desk Clerk Job 24 miles from Lyons
**MUST HAVE PREVIOUS DENTAL EXPERIENCE**
We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office.
Responsibilities
Greet patients and check guests in according to established office protocols and verify and update patient information
Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time
Collect payments from patients at time of treatment and Inform patients of financial treatment plan options
Manage inbound and outbound calls in a timely manner
Requirements
Previous administrative work in a dental office is required
Positive attitude and enthusiasm for the workday
Excellent customer service skills with an outgoing, people friendly personality
The ideal applicant will display and demonstrate excellent communication skills with staff and patients
Desire to learn new skills and expand your potential
Schedule is Monday - Saturday, with one day off
Compensation Package and Benefits
Compensation will be comprised of a base salary that is commensurate with experience
Full Medical Insurance with BCBS, employer pays on average 66% of premium!
Dental/Vision
Short Term and Long Term Disability Coverage
Life Insurance
401(k) with matching
Flexible Spending account
and more!
Job Type: Full-Time
Company Overview
United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.
We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.
Job Type: Full-time
Front Desk Agent
Front Desk Clerk Job 39 miles from Lyons
The Holiday Inn Gurnee Convention Center is a full-service hotel featuring 210 guest rooms and 10,000 square feet of convention/ conference space.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet all our guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting hotel services, providing a welcome packet and ensuring guest knows location of room
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Handling guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Job performance must adhere to IHG Standards and Hotel SOP
Flexible schedule is required with availability in the mornings, evenings, weekends, and holidays
Holiday Inn Gurnee Convention Center is an EEO employer - M/F/Vets/Disabled View all jobs at this company
Front Desk Agent-Rooms-Hyatt Centric Chicago Magnificent Mile
Front Desk Clerk Job 7 miles from Lyons
Property Description
Are you ready to take your hospitality career to new heights? Join the team at Hyatt Centric Chicago Magnificent Mile, a premier hotel in the heart of downtown Chicago! As a vibrant and modern property, we are seeking passionate individuals to be part of our team. Located just steps from the iconic Magnificent Mile, our hotel offers an unparalleled experience for both guests and employees alike. With sleek and contemporary design, state-of-the-art amenities, and a commitment to exceptional service, Hyatt Centric Chicago Magnificent Mile is the perfect place to advance your career in the hospitality industry. As a member of our team, you will have access to opportunities for growth and development, as well as a supportive and inclusive work environment. Join us and be part of a team that is dedicated to creating memorable moments for our guests. Apply now to join our Hyatt Centric family!
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $22.00 - USD $24.00 /Hr.
Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Hotel Front Desk Agent
Front Desk Clerk Job 7 miles from Lyons
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first.
If you love interacting with people in a positive work environment, apply now!
Front Desk Agent- Comfort Inn O'hare
Front Desk Clerk Job 16 miles from Lyons
Job Description
SUMMARY STATEMENT Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area are clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience is highly preferred.
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work holidays and weekends (Saturday and Sunday)
Job Type: Part-time/ Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
2nd Shift 3p-11p
Weekends as needed
Experience:
hotel Front desk: 1 year (Required)
Shift availability:
* Morning Shift 7am-330pm
Work Location: In person
If offered, employment is contingent on cleared Background check.
Front Desk Agent
Front Desk Clerk Job 38 miles from Lyons
**MUST HAVE PREVIOUS DENTAL EXPERIENCE**
We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office.
Responsibilities
Greet patients and check guests in according to established office protocols and verify and update patient information
Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time
Collect payments from patients at time of treatment and Inform patients of financial treatment plan options
Manage inbound and outbound calls in a timely manner
Requirements
Previous administrative work in a dental office is required
Positive attitude and enthusiasm for the workday
Excellent customer service skills with an outgoing, people friendly personality
The ideal applicant will display and demonstrate excellent communication skills with staff and patients
Desire to learn new skills and expand your potential
Schedule is Monday - Saturday, with one day off
Compensation Package and Benefits
Compensation will be comprised of a base salary that is commensurate with experience
Full Medical Insurance with BCBS, employer pays on average 66% of premium!
Dental/Vision
Short Term and Long Term Disability Coverage
Life Insurance
401(k) with matching
Flexible Spending account
and more!
Job Type: Full-Time
Company Overview
United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.
We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.
Job Type: Full-time