Front Desk Coordinator Jobs Near Me

ABOUT VISANTE We are a specialized consulting firm focused on helping hospitals and health systems accelerate strong clinical, operational, and financial performance through pharmacy. Our team of professionals brings deep, contemporary expertise and innovation to optimizing all aspects of a fully integrated health system pharmacy program, driving significant value quickly. Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives. ABOUT THE ROLE (Remote, work from home) The Practice Coordinator plays a vital role within Visante's Project Management Office (PMO), supporting both client-facing consulting projects and internal initiatives. This position is responsible for ensuring seamless project execution through effective management of administrative tasks, maintenance of project tracking systems, and coordination of team activities. The ideal candidate is highly organized, technologically proficient, and excels in a dynamic, collaborative, remote-first work environment. Job Responsibilities Manage project setup and data entry across project management platforms, including building and maintaining Monday.com boards, to ensure accurate tracking, reporting, and workflow support for both internal and client-facing projects. Maintain organized stakeholder rosters, documentation, and file repositories (e.g., MS Teams), and assist in preparing high-quality client deliverables such as reports, presentations, letters, and proposals. Coordinate calendars, meetings, and travel logistics for senior leaders, consultants, and project teams, ensuring efficient scheduling and alignment across stakeholders Prepare meeting agendas, document key takeaways, and distribute notes to support clear communication and effective follow-up. Serve as a key liaison between project managers, consultants, and operations to support clear communication, alignment, and collaboration across teams. Support internal communications and documentation efforts while fostering professionalism, accountability, and a culture of excellence in all interactions Proactively identify ways to enhance coordination workflows and elevate documentation quality and consistency. Assist in implementing process improvements and standardized templates to support efficiency across projects and engagements. Requirements Education Required: None Preferred: Bachelor's degree Experience Required: 1 year of experience in project coordination, operations support, or similar administrative role. Preferred: 1 year of experience in consulting, healthcare, or professional services environments. Skills and Abilities Experience with project management practices or tools (e.g. Gantt charts, resource tracker). Experience with cloud-based collaboration platforms (e.g. Share point, OneDrive). Exceptionally organized, detail-oriented, and self-motivated, with the ability to manage tasks independently and within a collaborative, fully remote team. Strong communication and interpersonal skills, with a professional presence and the ability to engage effectively with senior leaders and clients. Demonstrates initiative, sound judgment, and discretion in handling confidential information, with a proactive approach to problem-solving. Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role. Equal Opportunity Statement: Visante is an equal opportunity employer. Visante's people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations

WELLBE INTRODUCTION The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum. GENERAL SUMMARY Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient. Job Description SKILLS & COMPETENCIES Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care. Updates and maintains all digital client records and assist in transitioning hard copy records to digital format Acts as a community resource for the patient Conduct patient scheduling, registration and eligibility verification Manage patient medical records as appropriate Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate Answer patient non-clinical questions and explains the process Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources. Ensures all appropriate patient information is in the EMR Provide positive customer service and treat all patients and staff with respect Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS) Completes next day visit chart prep Utilize reporting to help providers track, meet and exceed team goal, Other tasks needed to accomplish team's objectives/goals Job Requirements Job Requirements Educational/ Experience Requirements: High school graduate or GED License, Certification, Registration MA Certification-Preferred Required Skills and Abilities: 2+ years of experience working for a healthcare practice or hospital EMR documentation experience preferred High level of professionalism Strong critical thinking skills Strong customer centric focus/service skills Strong computer skills, including Word, Excel, and PowerPoint Strong verbal, written, presentation, and interpersonal communication skills Supervisory Responsibility: N/A Travel requirements: Travel may be required up to 25% locally. Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

POSITION TYPE: Full Time / Nonexempt This role offers the flexibility to work remotely for four days each week with one day spent at either META's Columbus or Marion office depending on training schedules. The start date for this position is highly flexible and can be immediate, at the end of the school year, or any time in between. ROLE & RESPONSIBILITIES The PowerSchool Specialist is responsible for supporting the PowerSchool Student Information Systems application in use by the META consortium with an emphasis on PowerSchool's PowerScheduler application. The applicant will need to be well versed in best practices related to Master Scheduling and Live Side Scheduling related to the PowerScheduler application. The PowerSchool Specialist is also responsible for providing accurate data reporting, software support, operations support, and data communication needs for META and its consortium and contract districts. The position entails strong knowledge of the business of education, customer service, and technical support skills to best provide support to our consortium and customers. PRIMARY RESPONSIBILITIES INCLUDE Assist in coordinating, planning, and delivering training meetings with the META PowerSchool Team Communicate with and provide customer support as it relates to core PowerSchool and META Customizations Assist in day-to-day resolution of user inquiries via the Salesforce case system Provide technical support and act as a liaison between META and consortium and contract districts Research and master the use of software used and developed by META Student Information Systems Work in a team setting to provide services related to PowerSchool Develop, create, and distribute training and support manuals related to PowerSchool Operate, manage, and report information through all software in use by our consortium and contract districts Serve and attend software meetings as assigned Perform all other duties as assigned QUALIFICATIONS & EDUCATION REQUIREMENTS Ability to communicate clearly in both oral and written communications Knowledge of educational software and support; ability to work with school staff and educational entities Ability to multitask and execute duties per deadlines with accuracy Previous training and experience in the PowerSchool or similar Student Information System package preferred Previous experience creating and distributing documentation preferred Valid driver's license & insurance (position may require limited travel) Willingness to undergo background checks including BCI and FBI reports

Job Title Medical Registration Specialist Department Medical Registration Reports to Site Manager Status Full Time/Non Exempt Responsible for greeting and registering patients, as well as verifying all patient information and insurance details. Additionally, the medical registration specialist must collect co-pays, answer calls, and communicate with other medical employees as needed. Medical registration specialist may also schedule patient appointments. Medical Registration Specialist Detailed Responsibilities Greets and directs patients and visitors. Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment. Verifies patient's appointments and time upon registration. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's records. Works closely with billing and scheduling departments for patient insurance verification. Collect co-pays, deductibles and inquire on previous balances. Assists with other medical office needs, including scheduling, telephone inquiries and taking payments. Operates a personal computer and appropriate software packages or its equivalent. Assist in requests for medical records. Meet productivity, quality/accuracy and collections benchmarks. Flexible to work at multiple locations and different shifts. Performs other related duties as assigned or requested. Medical Registration Specialist Specific Job Knowledge, Skill, and Ability Excellent telephone skills and etiquette. Ability to answer phone calls from patients, referring physicians and staff. Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files. Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors. Communicate effectively with all departments about patient needs Assist coworkers with all registration tasks and patient needs/requests. Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient. Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. Must be able to multitask in a very busy environment while maintaining attention to detail. Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Maintains confidentiality Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Potential for remote work after training Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Qualifications High School Diploma or Equivalent Strong customer service and interpersonal skills 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office) or completion of a medical billing or medical assistant trade school certificate or 2+ years experience working in customer service within a non-healthcare industry Basic computer Skills Physical Requirements While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Job Details Corporate Austin - Austin, TX Fully Remote $19.00 - $19.00 HourlyDescription Job Title: Care Navigation Representative Job Type: Full-Time Work Arrangement: Remote Company Overview: At Soluta-Boon-Chapman, Prime Dx a dynamic and innovative software and TPA organization, we are dedicated to delivering cutting-edge solutions to our clients. As we continue to expand and evolve, we recognize the critical role of human resources in driving our success. To strengthen our capabilities and ensure alignment with our strategic goals, we are seeking a highly skilled and experienced Care Navigation Representative to join our team. Position Overview: As a Care Navigation Representative, you will play a critical role in supporting members through complex medical journeys by coordinating imaging, surgical procedures, and related care services in a fully remote capacity. This role is highly member-focused and involves proactive outreach calls, responding to inbound inquiries, and handling a variety of administrative responsibilities. You will act as a central point of contact, ensuring a seamless and supportive experience for members by coordinating with healthcare providers, Care Navigation nurses, internal departments, and client Human Resources teams. In addition to helping members understand and access their benefits, you will be responsible for travel coordination, medical record follow-up, documentation, and various support tasks that enhance the overall member experience. This position requires a high level of empathy, organization, and communication skills, and is ideal for someone who thrives in a fast-paced, healthcare-focused environment. Benefits: Competitive salary Full benefits package including healthcare, dental, vision, 401(K), paid STD & life insurance and more Paid holidays & competitive PTO that increases with tenure Professional development opportunities Casual everyday dress Access to an on-staff Medical Director for employees and their families About You: You thrive in a fast-paced environment where you strive to exceed expectations and succeed. You have excellent verbal and written communication skills, are organized, curious and have an eye for detail. You're excited by the opportunity to join a fast-growing company with unlimited opportunities for growth and competitive benefits. Does this sound like you? If so, Prime Dx could be the place for you! Member Communication and Support: Provide benefit information and compassionate support to member's while addressing their inquiries, concerns, and informational needs. Serve as the primary point of contact for members, offering guidance on medical records request and benefit information. Job Responsibilities: This position primarily supports the Care Navigation Team through telephonic communication with members who are potential candidates for medical procedures, imaging, or other services. Conduct outbound member engagement calls to discuss upcoming procedures, imaging or physical therapy needs, and provide benefit guidance. Respond to inbound member and provider inquiries related to Care Navigation services and benefits. Support and collaborate with Care Navigation Nurses in care coordination efforts. Coordinate administrative logistics such as booking hotels and flights for members traveling for procedures. Order gift baskets (welcome, get well) and maintain associated vendor communications. Request and follow up on medical records from provider offices to ensure timely coordination of care. Document all member engagement and communication in appropriate systems with accuracy and attention to detail. Verify member deductibles and out-of-pocket status to support benefit explanation and care planning. Send Surgical Coordination Notifications to client Human Resources contacts as needed. Maintain and organize invoices, receipts, and related documentation for Care Navigation expenses. Communicate professionally with internal departments including Boon-Chapman Customer Service and Claims for eligibility and claims-related inquiries. Ensure all activities comply with HIPAA and internal confidentiality policies. Perform other administrative and support duties as assigned. Requirements: Proven experience in a healthcare setting, preferably involving surgical or procedural coordination, patient navigation, or care management. Exceptional verbal and written communication skills, with a compassionate, service-oriented approach and the ability to engage and educate members in a clear and supportive manner. Strong organizational skills and meticulous attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Working knowledge of medical terminology, ICD-10 and CPT coding, surgical procedures, and standard patient care workflows. Self-motivated and reliable with the ability to work independently in a fully remote setting while collaborating effectively across a distributed team. Proficiency with technology including EHR systems, telehealth platforms, and virtual communication tools; comfort navigating multiple systems simultaneously. What We're Looking For (Nobody's Perfect, but Experience is a Plus!): Proficient with all standard office equipment, including Microsoft Word and Outlook Call center experience Ability to plan, coordinate, prioritize, and manage a large volume of telephone calls daily, both inbound and outbound

div class="mt-5" div class="redactor-styles" pOverview/p pHow would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives./p pResponsibilities/p pThe Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to Wellstars patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practices operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers./p pQualifications/p pRequired Minimum Education:/p pPosition requires a high school diploma or equivalent./p pRequired Minimum Experience:/p p1-2 years administrative front office experience in a physician practice or health care setting preferred./p pPrevious customer service experience required./p pRequired Skills:/p pComputer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred./p pKnowledge of insurance filing and requirements. Strong verbal and written communication skills./p pMust be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting./p pWed like to invite you on a career journey like no other! In return for your contributions, well help you make the most of all lifes moments on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think its pretty simple we care for our team members and our team members care for the community./p /div /div

Job Details Entry Center City 833 Chestnut - Philadelphia, PA Fully Remote Full Time High School $19.00 - $23.00 Hourly Up to 25% Day ShiftDescription Rothman Orthopaedics is looking for a Patient Responsible Representative to join our team! The Patient Responsible Representative is responsible for incoming patient calls, self pays, high-deductible, past due accounts, and refunds. Role is responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables. If you are qualified for and interested in this role, please apply. Hours: Mon - Fri: 8am - 5pm (will work 40 hrs/wk) Location: fully remote, but candidates must reside in DE, FL, GA, NC, NJ, PA, SC, or TX Job Duties: Answers and resolves all patient billing calls daily. Updating patient records, refiling, and correcting claims as required. Communicates with follow-up team billers as needed. Maintains the responsible follow-up module. Manages collection accounts including verifying accuracy of the balance, contacting the patient to resolve, friendly reminders, final notices and approval to our outside collection agency. Management of surgical collection accounts for physicians. Attempts to resolve with patients and updates manager as needed. Before releasing to surgeon for collection approval, account should be well documented that all resources to collect have been exhausted. Processes credit cards for patient convenience and sends patient receipt of payment. Responsible for researching all aspects of self pay collections for physician billing including, but not limited to, pursuing payments from patients, establishing payment plans, and managing aging of accounts receivables. Communicates with insurance companies and clinical areas via phone/email, providing information for inquiries and requests to ensure accurate patient financial responsibility is assigned. Manages refund requests including contact with requesting agency. Exemplifies the desired culture and philosophies of the organization. Job Qualifications: High School diploma or GED required; Associate or Bachelor's degree preferred. Two (2) years in healthcare billing office and experience in working in customer service and/or call center environment. Knowledge of ICD9-10 and CPT coding is required. The ability to operate standard office machines; basic application of computers and Microsoft Applications (i.e. Word and Excel). Reliable high-speed internet access and Wi-Fi connection required Our Commitment to Employees: Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Envision Radiology is adding a Full Time Remote Bilingual Patient Outreach Representative to our team! Pay Range $16.05 - $19.30 The next training classes will be conducted remotely on June 2nd, 2025 and June 16th, 2025 Open to AL, AZ, CO, FL, ID, LA, MO, NE, NC, OK, TX, UT, VA, & WI Markets Initial 90 Days Schedule; Monday-Friday 9:00AM-5:30PM CST Permanent schedule will be assigned based on staffing needs and region; between operating hours of 7:00AM-7:30PM CST Summary/Objective: The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service. They operate in a high volume, contact center environment to reach unscheduled patients to get them scheduled. The POR is a key contributor to the company's scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis. Essential Functions 1. Ensures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements. 2. Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients. 3. Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers. 4. Conducts minimum required pre-registration and clinical screening. 5. Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed. 6. Triages and transfers calls, as needed. 7. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Communication Proficiency. 2. Customer/Client Focus. 3. Organizational Skills. 4. Time Management. 5. Teamwork Orientation. 6. Problem Solving/Analysis. 7. Collaborative. 8. Friendly. 9. Quick to Find Solutions. 10. Caring and Empathetic Supervisory Responsibilities This position has no supervision responsibilities. Work Environment This job operates remotely. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel No travel is expected for this position. Job Qualifications Minimum Qualifications/Experience: Three plus years' experience in customer service - healthcare environment preferred Detail oriented, self-motivated, a problem solver and a team player Ability to navigate multiple computer screens and browsers quickly and accurately Ability to excel in a very fast-pace team environment Ability to continuously “exceed” company and customer expectation Strong communication skills & professional demeanor Education/Certifications: Minimum of High School diploma or equivalent (GED) Additional Eligibility Qualifications None required for this position. Compliance Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company. Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met. Health Benefits: Medical/Dental/Vision/Life Insurance Company Matched 401k Plan Employee Stock Ownership Plan Paid Time Off + Paid Holidays Employee Assistance Program Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

you must be a resident of Illinois or Wisconsin! The Care Coordinator is a valuable member of our (CCSO) Care Coordination & Support Organization team who is responsible for facilitating the coordination of care to youth enrolled in the Illinois Department of Healthcare and Family Services (HFS) Pathways to Success program. Youth are enrolled in either the High-Fidelity Wraparound Services or Intensive Care Coordination Services. The Care Coordinator will utilize the Principles of Wraparound and System of Care when providing services to families. To be successful in this role, we are looking for someone who * Provide care coordination and support services to assigned CCSO youth and document appropriately. * Assess the needs and strengths of assigned youth and may participate in mobile crisis assessments. * Complete Crisis Prevention Plans and Crisis Safety Plans with youth and their families. * Assure families are linked with appropriate services and monitor their progress. * Once training is complete this position is home-based, meaning there is not an assigned office, but the person is expected to travel within Lake County to attend meetings with children and their families. Schedule: 37.5 hours a week The exact hours and which days have evening hours are negotiable, but some evening hours would be required; For example: * Monday (11:00am-7:00pm) * Tuesday (8:30am-4:30pm) * Wednesday (11:00am-7:00pm) * Thursday (8:30am-4:30pm) * Friday (8:30am-4:30pm) To be considered for this position you must be a resident of Illinois or Wisconsin! * Provides direct services to clients and their families. * Maintains regular contact with an active caseload, meeting frequency deadlines as determined by the program. * Complete required documentation accurately and timely. * Consults with the supervisor regarding status of cases. * Facilitates with clients and collaborates with the treatment team to develop, review and update treatment goals and referrals both internally and externally. * Organizes and participates in treatment-related clinical conferences and staffing's on assigned clients. * Participate in mobile crisis response team-based events for their designated youth when possible. * A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field; * A bachelor's degree in any other field with two years of documented clinical experience in a mental health setting under the supervision of a QMHP; * A certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus 2 years of experience in providing mental health services; * A recovery support specialist certified by, and in good standing with, the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; * A family partnership professional certificate from and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; * An occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with at least one year of experience in a mental health setting; * A minimum of a high school diploma or GED and 5 years documented clinical experience in mental health or human services; * An individual who has completed a behavioral health technician or other psychiatric training certification through the Medical Education and Training Campus in Fort Sam Houston, Texas, with one year documented clinical experience in a mental health setting under supervision of a QMHP. * May also qualify if meeting the requirements of a Qualified Mental Health Professional or above. * Must possess a valid driver's license. As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at ********************************************************** Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: June 16, 2025 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Our team is the foundation of our success, and we are deeply committed to supporting their growth and overall well-being. We encourage cross-department collaboration and provide opportunities for career advancement. As the first point of contact for our visitors and potential employees, the receptionist plays a vital role in upholding our companys values of professionalism, integrity, and positive attitude. Joining our team means contributing to a workplace that champions diversity, inclusion, and creativity. We believe that every employee contributes to our culture of innovation. We are not just building a company; we are creating a community where everyone has the opportunity to thrive. Duties Greeting clients, future employees, and staff with a professional and courteous demeanor and managing check-ins with efficiency. Managing a phone system to answer calls promptly while maintaining professionalism. Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed. Maintaining a clean and organized reception area that reflects the companys commitment to high standards. Assisting with administrative tasks such as filing, data entry, and preparing documents or reports. Monitoring and ordering office supplies in collaboration with the facilities or procurement team. Supporting the HR and Operations departments with scheduling interviews or onboarding new hires as necessary. Experience Exceptional verbal and written communication skills to handle interactions and professional correspondence. Proficiency in using office software, including Microsoft Office, scheduling tools and Google Docs . Must be able to type at least 50 words per minute. Test will be given during interview process. Strong organizational skills with attention to detail for managing appointments and office tasks. Ability to handle sensitive information with discretion and maintain confidentiality. A high school diploma or equivalent is required. Strong problem-solving skills and the ability to manage last-minute changes efficiently. Join our team as a Front Desk Receptionist where your skills will contribute to an efficient workplace while providing excellent service to our clients! Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

The Patient Service Coordinator is responsible for all aspects of physician and patient scheduling tasks including, but not limited to: scheduling all office visit appointments, confirming office visit appointments, directing new patients to the practice location, and informing the patients of documents and payment arrangements required at the time of visit. The individual must possess the ability to verify insurance eligibility, reschedule appointments, and obtain the correct corresponding authorizations. ESSENTIAL DUTIES & RESPONSIBILITIES: Uses telephone headset and computerized appointment scheduling program to schedule patient appointments for specified physicians according to physician-specified protocol. Enters key demographic and insurance information into a permanent account; checks for IPA authorizations. Follows appointment scheduling protocol for each physician. Follows guidelines for patient access. Verifies insurance eligibility daily to ensure patients are covered for the current month. Ensures patients understand they are to arrive to their appointment with their referral form and x-rays. Informs patients the appointment may be cancelled if the referral and x-rays are not available. Informs patients of practice's policy on collecting payment at the time of service. Informs new patients about the practice's website; encourages them to visit and complete paperwork and print a map with directions to the practice. Checks e-mail regularly and responds to established patients who have requested an appointment through the website. Any urgent calls to a physician should be e-mailed to the Triage department or reach the appropriate specialty area using the backline to assure the call is handled expediently. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice. Meets all Productivity Standards/Goals. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. QUALIFICATIONS: High school diploma required. Minimum two years' experience working in a physician practice scheduling appointments. Comfortable using e-mail and interacting with Internet applications. Computer literate - with keyboard skills and knowledge of practice management and word processing software. Strong written and verbal communication skills. Strong customer service skills. REQUIREMENTS: Expected to meet KPI's Within 30 Days Average Call Handling Time: 4-6 minutes Call Abandonment rate: less than 5% Average Speed to Answer: less than 30 seconds Agent absenteeism: Less than 5% Hourly Call Volume: 10 calls per hour Average appointments per day: 70 appointments per day TYPICAL PHYSICAL DEMANDS & WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and may need to lift up to 15 pounds. PAY RANGE: $18-21 per hour

GEMCORE's continued success has earned us national recognition with Inc. Magazine's list of America's Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, 2022, 2023, and 2024 Top Workplace . We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture! Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE , is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Patient Receivables Representative to join our high energy team. The Patient Receivables Representative's primary responsibility is to contact patients regarding pending and past due balances on their account and help patient develop a suitable resolution. This is a full-time, non-exempt position. Once training is complete, this position will potentially be part of a hybrid remote work schedule. This position is located in Hudson, OH. Schedule is 8:15 am - 5:00 pm, Monday through Friday. Employer paid vacation. Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan. Ongoing training and development. Key Responsibilities: Setting up payment plans, collecting payments, or entering accounts with collections. Communicate with customers and insurances, while maintaining strong relationships. Closely monitor accounts to provide accuracy for customers and business. Provide documents to customer or collections regarding balance on account. Researching issues, problem solving and seeing results. Core Competencies Communicate and negotiate effectively with patients. Medical billing, accounts receivable, office work or insurance experience is helpful. Knowledge of accounts receivables, reconciling, or account management preferred. Communicate effectively with team members and Manager. Adapt to ever-changing environment/processes and procedures. Education/Experience HS diploma or equivalent. About Edwards Health Care Services, Inc. Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit *************** About GEMCORE GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit careers at GEMCORE

" Patient Representative - Weekends Only Roanoke, VA, US, 24014 Employment Status: Full time Shift: Weekends Only Facility: CRMH - Carilion Roanoke Memorial Hospital How You'll Help Transform Healthcare: Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel. The Patient Representative will work collaboratively with medical personnel to determine the optimum patient care plan and ensure the best possible outcome for patients and families. Promotes a professional atmosphere in the Emergency department as well as focusing on excellence in patient care and customer service. * Identifies, assesses, and responds to questions, concerns, and complaints. * Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources. * Facilitates the resolution of problematic situations that arise among patients, families, and hospital personnel. * Monitors and aids those patients waiting to be seen. Works to reduce percentage of "left without being seen" (LWBS) patients. * Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services. Assists with administering customer service surveys as assigned by the manager/director. * Serves as ED resource regarding patient rights and responsibilities, hospital policies and procedures, and advance directives. * Serves as an ED resource regarding available community resources for ED staff and patients. Works with insurance agencies to assist with patient transportation. * Enhances professional growth by participating in educational opportunities. * Assists in answering phones at nurses' stations, helping patients with phone calls. Responds to inquiring phone calls appropriately - following HIPPA guidelines. * Along with Pastoral Care, handles Trauma and Gold Alerts. Working to answer questions from patients and family members during emotional and tense situations. * Aids in placing patients from waiting room to ED. What We Require: Education and Experience: Bachelor's degree required or 4 years of relevant experience in lieu of a degree. Licensure/Certifications/Registration: BLS certification required. Other Minimum Qualifications: Excellent interpersonal and communication skills required. About Carilion This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Requisition Number: 150440 Employment Status: Full time Location: CRMH - Carilion Roanoke Memorial Hospital Shift: Weekends Only Shift Details: Friday, Saturday, Sunday 3pm-3am Recruiter: REBECCA MINOR Recruiter Phone: ************ Recruiter Email: ************************* For more information, contact the HR Service Center at **************. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace. Carilion Total Rewards What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: * Employer Funded Pension Plan, vested after five years (Voluntary 403B) * Comprehensive Medical, Dental, & Vision Benefits * Flexible Work Arrangements/Schedules * Remote Work Options * Paid Time Off (accrued from day one) * Onsite fitness studios and discounts to our Carilion Wellness centers * Access to our health and wellness app, Virgin Pulse * Discounts on childcare * Continued education and training Find more about Carilion Clinic's benefits by vising our Total Rewards Page. Nearest Major Market: Roanoke Job Segment: Emergency Medicine, Patient Care, Customer Service Representative, Risk Management, Chaplain, Healthcare, Customer Service, Finance

Job Title: Scheduling Specialist Reports To: Scheduling Manager Type of Shift: Full Time **Remote positions will be considered on a case by case basis.** JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction. JOB RESPONSIBILITIES: 1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner. 2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner. 3. Verifies and updates all patient information in the Centricity - RIS IC system including but not limited to patient demographics and insurance information. 4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis. 5. Identifies the correct CPT codes and fees for self-pay exams. 6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines. 7. Reports equipment problems and/or irregularities in a timely manner. 8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account. 9. Performs related work as required. 10. Customer Service. WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS: 2 or more years in the Medical Field preferred. Medical Assistant Certification preferred. High school diploma or GED. SKILLS/PHYSICAL REQUIREMENTS: Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently. This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.

This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Operates a multiline telephone system to answer incoming calls for specifically assigned locations and any overflow calls. Directs callers to appropriate personnel or the assigned Patient Services Triage staff member by performing the following duties. BILINGUIAL/Spanish Speaking CANDIDATES URGED TO APPLY - Eastern/Central Time Zone Essential Duties and Responsibilities include the following. Other duties may be assigned. Answers incoming telephone calls, determines the purpose of each call by investigating the details provided by the caller, forwards calls to appropriate personnel or department when the nature of the call falls under another departments responsibility, handles calls they are able to manage on their own with courtesy and professionalism. Uses critical thinking skills to troubleshoot patient issues or concerns. Takes and delivers messages to triage staff or transfers calls to voice mail when appropriate personnel are unavailable. Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or department for communication purposes. Prepares medical record release requests/ Disability forms and forwards to appropriate personnel to complete. Assists medical personnel with returning messages such as patient inquiries at the direction of management or patient services triage staff. Ensures patient referral source is kept abreast of patient care by entering all new referring physicians in the provider database and attaching new physician's contact information to the patients' electronic chart in all designated areas. Organizes and maintains file system, ICS, and files correspondence and other records. Maintains constant accountability for their workstation outside of their break and meal period, remains logged on their phone at all times. Maintains a neat and orderly work area. Performs other clerical duties as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual/ Spanish Preferred Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Are you a proactive, detail-driven professional who's passionate about helping kids thrive? Join our team as a Front Office Coordinator and play a key role in supporting children with developmental challenges - from anywhere! We're a mission-focused pediatric outpatient therapy clinic looking for a hard-working self-starter to join us in a remote or hybrid position. If you're organized, compassionate, and ready to make a difference, we want to hear from you. Key Responsibilities: Manage patient scheduling and calendar coordination Track Plans of Care and ensure timely physician signatures Verify insurance benefits and secure authorizations Assist with new patient intake and maintain accurate records Communicate clearly with families, therapists, and providers Support a smooth and professional front office workflow What We're Looking For: Flexibility to start some days as early as 7:00 AM and work some evenings until 7:00 PM Experience required in insurance verification and obtaining authorizations Outpatient therapy experience is a plus, but not required Strong attention to detail and ability to multitask Tech-savvy, with proficiency in EMR systems and Microsoft Suite Positive, professional communication skills Reliable, independent, and committed to high-quality service Alignment with our core values: integrity, growth, compassion, service, teamwork, and perseverance Position Details: Remote or hybrid (depending on experience and availability) Full-time, Monday–Friday with flexible scheduling Opportunity to grow with a team that's passionate about changing lives Apply Today! Help us help children live their best lives - one family at a time. Job Posted by ApplicantPro

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork. Key Responsibilities: * Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following the department's scheduling guidelines. Responds to patient's concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary. * Collects, verifies, records, and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. * Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when necessary. * Answers, screens, and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. * Works with others to promote and encourage each person's contribution to the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service. * Performs other duties as needed. Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations. * Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. * Strong attention to detail, commitment to excellence, strong planning and organizational skills, using time efficiently, and prioritizing and coordinating tasks appropriately. Schedule: Monday-Friday: 8:30am-5:00pm, 100% Remote Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.