Front Desk Coordinator Jobs in Urbana, IL

Hiring Department: UIC Division of Specialized Care for Children - Statewide in Illinois UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. Description: The DSCC Core/Connect Care Nursing Consultant provides care coordination services to families eligible for DSCC programs. Under the direction of the regional manager and assistant directors, the position is responsible for knowing and abiding by specific program contractual requirements. The Nursing Consultant is expected to engage and develop strong partnerships with families through completing comprehensive assessments and person-centered care plans, monthly interactions, and coordination of resources. It also offers consultation to other members of the multi-disciplinary team utilizing skills and knowledge acquired from academic training and professional experience as a Registered Nurse. Duties & Responsibilities: Under the direction of the regional manager, performs active care coordination services by completing comprehensive health assessments, identifying families' strengths, and developing a person-centered service and care plan. Facilitates 30-day ( or as needed) monitoring of the person-centered care plan, assesses/determines status change, prioritizing unmet needs and location of resources. Utilize a culturally - competent approach as guided by the university to support families' cultural values and traditions. Utilize as necessary interpreter language line and accommodation resources based on the university's Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL). Join and participate in Medicaid managed care clinical rounds occasionally. Join and participate in DSCC multidisciplinary meetings as needed. Engage as necessary with the transition of care team to promote effective discharge planning. Educate, support, and connect families with resources for a seamless age transition. Provide close collaboration with MCO teams for those participants that are co-managed (e.g., waiver recipients). Conduct and document in-person visits at home (every 6 months or as needed) or in other appropriate settings like schools or hospitals. Completes consistent and timely documentation (within 48 hours) to ensure case record compliance as established by procedures. HC nurses will educate, support, and connect non-waiver families with resources for a seamless age transition. Similarly, provide age-transition support to waiver families exiting the program due to health improvement. HC nurses will complete consistent and timely documentation (within 48 hours) to ensure compliance with waiver and non-waiver renewal requirements and timelines without direct manager support. HC nurses will conduct and document in-person visits at home or other appropriate settings like schools or hospitals every 6 months or as needed according to federal waiver requirements. Identifies critical incidents and collaborates with all involved providers for resolution. Manages clinically complex caseload participants resulting from neglect or abuse allegations, illness progression, or caregivers' hardship. Apply effective communication skills to improve families' health literacy. Arrange, lead, and contribute with areas of expertise to multi or interdisciplinary care team meetings with participants' providers, family members, nursing agencies, or school teams. Identify/escalate and facilitate internal team meetings on participants with complex behavioral/social determinants or clinical factors impacting their well-being. Active participation in post-records reviews and completion of recommended remediation within the expected timeline. Contribute to quality improvement initiatives, including but not limited to attendance at quality huddles and provision of recommendations as needed. Assist families and caregivers with the coordination of medical services, required treatments, supplies/equipment, and environmental modifications. May mentor/coach care coordination team members and participants/caregivers on self-management of chronic diseases, medication adherence, and prevention. May contribute as a subject matter expert on health education initiatives such as immunizations, weight management, the importance of physical activities, etc. May support other licensed and unlicensed care coordinators in verifying and interpreting clinical conditions, treatments, mental/behavioral health diagnoses or concerns, guiding priorities on the person-centered care plan, and recommending resources. Assists families with private/public health insurance through effective benefits management practices for recipients. Identify financial needs and assist with the completion of DSCC financial application, and annual redetermination. Competent collection of documentation to support administrative/prior approvals for Core eligible services, and utilization of other resources like gift funds. Complies with the University, Division, and Regional Office policies, and procedures. Performs other duties and special projects as assigned. Qualifications: Minimum Qualifications * Licensed as a registered professional nurse in the State of Illinois (If an Illinois Resident is licensed as a professional nurse in a state other than Illinois, the applicant must meet the criteria established by the Illinois Department of Financial and Professional Regulation to obtain the proper licensure within five (5) months of the date of appointment.) * Bachelor's degree * Two years of public health or specialized nursing experience * Compensable experience may waive Bachelor degree requirement. Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan, paid leaves such as vacation, holiday, and sick, tuition waivers for employees and dependents. To view a complete list of employee benefits please visit: ************************************* The budgeted salary range for this position is $52,000.00 to $63,000. We strive to provide competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements. It is not typical for an individual to be offered a salary at or near the top of the full range for a position. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation