Patient Services Representative - Monroe, NY
Front Desk Coordinator Job 13 miles from West Haverstraw
Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellent culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.
Crystal Run HealthCare, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative to join our team. The Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Schedule: The hours are Monday through Saturday, a 38-hour work week between the hours of 6:30 am to 8:00 pm. This is 4 - 10 shifts to be determined by the supervisor upon hire.
Location: 855 State Route 17M, Monroe, NY 10950
Primary Responsibilities:
Adheres to standards of professionalism set by Practice
Always maintains professional appearance by adhering to dress code and wearing identification badge
Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff
Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
Functions as a member of a team committed to quality patient care
Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
Attends and participates in mandatory quarterly staff meetings or reads minutes
Completes Mandatory Education annually
Attends/participates in training/review classes and projects as assigned
Handles difficult situations and people with tact, professionalism and H.E.A.R.T.
Demonstrates good judgment in escalating difficult situations and people to Management personnel
Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy
Promotes a positive work attitude, fostering teamwork and acceptance of management decisions
Supports peer-to-peer training initiative for new Patient Services employees
Assists co-workers whenever possible, to achieve office goals / patient satisfaction
Works independently, takes initiative in completing assignments and does so without reminder
Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner
Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session
Communicate with clinical staff to keep patient informed of appointment status
Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service
Verifies patient demographic and insurance information at time of visit. Assure all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system
Provides, explains and reviews for accurate completion, all Registration forms, i.e. Patient Representative, Patient Registration form, and Family Information forms where applicable and obtains signatures as required
Provides and explains the Authorization to Release Health Information to patients at their request
Determines balances due including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via checks, cash or credit card in compliance with Cash Control Policies and Procedures
Invite patients with the Patient Portal enrollment (PxP) in compliance with Meaningful Use guidelines
Provides After visit Summary in compliance with ACO guidelines
Prepares Batch Report daily to total and balance collections
Begins the check in process in EPM, Phreesia, and Siemens. Act on notations in all systems and complete the auto-flow process successfully
Schedules /Cancels /Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures
Obtains or issues HMO insurance referrals as required for maximum reimbursement of services rendered
Notifies management or other departments appropriately using Clerical Templates for various issues/requests/reasons
Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner
Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines, physician business cards, brochures, signage, etc.
Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm
Actively demonstrates good oral and written communication skills with both internal and external customers
Demonstrates flexibility in schedule to meet patient and office needs
Works with a sense of urgency
Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: *************************
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency (including the ability to work on multiple web browsers using dual monitors at the same time including Microsoft Outlook)
Preferred Qualifications:
Experience as a receptionist in a healthcare setting
Experience working with electronic health records
Experience working with scheduling programs
Knowledge and ability to learn and apply job functions and minimal medical terminology knowledge
Soft Skills:
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Phlebotomist Patient Services Representative
Front Desk Coordinator Job 6 miles from West Haverstraw
Job Title: Phlebotomist Patient Services Representative Contract Duration: 2+ Months Pay range: $19 - $21/hr Work Type: Onsite, 1st Shift Schedule: Monday-Friday 8 am - 4 pm, Alternate Saturdays 8 am-12 pm Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
The Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
The Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.
Successful applicants may be assigned to a doctor's office, a patient service center, or, as business needs dictate.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic info/initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
Job Requirements:
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
Committed to all Policies & Procedures, including the Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.
Training locations may vary based on trainer availability.
Required Education:
High school diploma or equivalent.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred.
Required in California, Nevada, and Washington.
Work Experience:
Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment is preferred.
Keyboard/data entry experience.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company:
Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-21935 #gttqst
PATIENT CARE COORDINATOR
Front Desk Coordinator Job 26 miles from West Haverstraw
Benefits:
Company parties
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Job description
Join our fast growing team of dedicated, happy, positive people making a difference in patient's lives! SEEKING EXPERIENCED PATIENT CARE COORDINATOR MUST speak fluent English and Spanish.
Duties
Prepare provider's clinic schedule to ensure all necessary documents are on file and we are well prepared for the day.
Provide education and support to patients and their families regarding the provider's treatment recommendations.
Ensure compliance with healthcare regulations and standards while maintaining patient confidentiality.
Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging.
Document all interactions and updates in the patient's medical records accurately.
Skills
Strong knowledge of clinic operations and medical practices.
Solid understanding of human anatomy to effectively assess patient needs.
Excellent communication skills for interacting with patients, families, and healthcare teams.
Ability to manage multiple cases simultaneously while maintaining attention to detail.
Knowledge of orthopedic practices is a plus.
Speak fluent Spanish and English
This role requires a compassionate individual who is dedicated to patient care and satisfaction.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Medical Specialty:
Orthopedics
Surgery
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to Commute:
Clifton, NJ 07011 (Required)
Ability to Relocate:
Clifton, NJ 07011: Relocate before starting work (Required)
Work Location: In person
Front Desk Receptionist - Dental
Front Desk Coordinator Job 12 miles from West Haverstraw
Job DescriptionFront Desk Reception - Patient Care Coordinator
County Dental Group – Yorktown Heights, NY
Full-Time | In-Office | Monday - Friday | 9:00 AM - 5:00 PM
About Us
County Dental Group is a trusted multi-specialty dental practice dedicated to providing high-quality patient care in a team-oriented and patient-centric environment. We offer a combination of insurance participation and fee-for-service options, ensuring accessible and comprehensive dental solutions for our community.
Position Overview
We are looking for a Patient Care Coordinator to join our Yorktown Heights, NY team. This role is essential to ensuring a seamless patient experience, handling appointment scheduling, insurance coordination, and front desk operations. If you are organized, personable, and passionate about patient care, we’d love to hear from you!
Key Responsibilities
Greet patients and assist with check-in and check-out procedures
Schedule appointments, confirm visits, and manage follow-ups
Verify insurance benefits and assist patients with financial arrangements
Educate patients on treatment plans and ensure they understand their options
Maintain accurate patient records in compliance with HIPAA regulations
Answer phone calls, emails, and patient inquiries with professionalism
Support office operations and collaborate with the clinical team to enhance the patient experience
Qualifications
1-2 years of experience in dental administration (Preffered)
Strong knowledge of dental insurance verification and patient coordination
Excellent communication and customer service skills
Proficiency in dental management software (Dentrix, Eaglesoft, or similar)
Ability to multitask and work efficiently in a fast-paced environment
Team player with a positive, patient-first attitude
Compensation & Benefits
Hourly Rate: $25 - $30 (based on experience)
Comprehensive Benefits Package:
Medical, Dental, Vision, and Wellness programs
Life and Retirement benefits
Employee discounts and career growth opportunities
Why Join Us?
At County Dental Group, we prioritize patient care and employee growth, fostering a collaborative and supportive work environment. If you're looking to be part of a practice that values professionalism, teamwork, and excellence in dentistry, we invite you to apply!
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Bilingual (Part Time) Front Desk Office Coordinator
Front Desk Coordinator Job 31 miles from West Haverstraw
Family & Children's Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients - people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international.
Our Mission is to partner with individuals, families, organizations and communities to build better lives.
We are looking for a part-time Front Desk Office Coordinator to join our team. This position will be supporting our offices in Norwalk. You will be primarily based at our Ben Franklin location but will also provide support to our Mott Avenue office on a rotating schedule. The hours are Monday - Thursday, 9am - 3pm. These hours are flexible for the right candidate. This position will pay $20-$22 per hour depending on prior experience and knowledge.
The part-time Front Desk Office Coordinator presents a positive image for the Agency when greeting all guests, clients, vendors and employees. The Office Coordinator must be knowledgeable about all agency departments and programs and able to appropriately direct calls, inquiries and visitors based on their knowledge. They are also responsible for knowing the daily happenings of the agency and therefore directing people appropriately as they contact them.
Act as the first impression of the agency and be accountable for ensuring that each person that comes in contact with the reception area is treated with respect and with the highest level of customer service possible. Reports to the Vice President, Human Resources and provide additional support to the team as needed for agency events or office activities.
Act as the primary back up for the full-time office coordinator - ideally having flexibility to increase hours as needed over time.
Bilingual, Spanish speaking is preferred
Previous front desk office reception experience or previous position involving heavy phone contact
Will be accountable for ensuring the office is supplied and ready for all daily activities and happenings - will maintain inventory
Excellent Computer skills
Ability to multi-task and prioritize with excellent time management skills
Excellent communication and interpersonal skills
Must understand the need for confidentiality as it relates to visitors, clients and employee needs
Will be responsible for ensuring that agency policies and protocols are followed as they relate to visitors, safety and security
Must have a valid driver's license and reliable transportation to travel from various office locations in Norwalk, CT.
If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply. To learn more, visit our website and check out our opportunities!
#hiring #wellness #opportunities #topworkplaces #diversityequityandinclusion
Front Desk Coordinator - West Caldwell, NJ
Front Desk Coordinator Job 30 miles from West Haverstraw
Job Description
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
The Opportunity
22 - 24 hours per week
Hours: Tuesdays & Thursdays 10-7 pm a must! Alternating Fridays 10-7 pm or Saturdays 10-4 pm are also available.
Competitive Pay of $18 per hour Plus Bonus Incentives on Membership Plans/Packages Sold
Bilingual (Spanish/English) Preferred!
Experience working in a "Wellness Chiropractic" setting is a very big plus as well!
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Heath conscious & healthy lifestyle
Extremely organized.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories- current or past chiropractic patient is a plus
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes’
2022 America's Best Small Companies list, number three on
Fortune’s
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur’s
“Franchise 500®” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees
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Front Desk Receptionist
Front Desk Coordinator Job 22 miles from West Haverstraw
Job Description
Your Mission:
At Garces, Grabler & LeBrocq, we’re not just a law firm—we’re a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You’ll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us.
This is your chance to be the
first impression
—warm, helpful, and proactive.
What You’ll Do:
Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential.
Conduct detailed intake interviews and determine the best course of action—internal referral or external resource.
Enter new client leads into our case management system (Smart Advocate) and follow up with precision.
Organize, upload, and manage client documents and legal files.
Schedule appointments and coordinate logistics with our Investigators and Car Service providers.
Translate documents and conversations for Spanish-speaking clients and internal team members.
Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency.
Assist with denial disputes and client support tasks as needed.
Represent our values and mission with professionalism, empathy, and a positive attitude.
What You Bring:
Bilingual fluency in Spanish & English (required).
1+ year of experience in customer service, sales, healthcare, or legal assistance.
Stellar communication skills and active listening ability.
Organizational superpowers and laser-sharp attention to detail.
Tech-savvy—proficient in Microsoft Office and comfortable with case management systems (Smart Advocate a plus!).
Professional presence and a people-first mindset.
Ability to adapt quickly and juggle multiple priorities with grace.
A strong understanding of—or interest in—personal injury and medical/legal services.
Requirements:
High School Diploma or GED
Ability to sit for long periods and occasionally lift up to 15 lbs
Must be available for in-person work and occasional travel to other GGL locations
Flexibility for occasional weekend availability or overtime
Perks & Benefits:
Competitive Pay + Bonus Opportunities
401(k) + Matching
Health, Dental, Vision, Life Insurance
Flexible Spending & Health Savings Accounts
Paid Time Off & Holidays
Employee Discounts & Assistance Program
Fun firm culture: Birthday lunches, holiday parties, summer picnics, and more!
Access to NJ Devils & Rutgers game tickets
Ready to Join the GGL Team?
Be part of something bigger. If you're ready to make an impact and grow with a respected NJ law firm, apply now!
Compensation:
$45,000 - $50,000 yearly
Responsibilities:
Assist with other administrative tasks, such as data entry, copying, filing etc.
Plan for company trips and outings and provide itineraries to ensure off-site activities are a success
Handle deliveries and manage incoming and outgoing mail
Make appointments for employees and ensure the calendar is current and correct
Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
Qualifications:
Has previous experience with word processing programs and basic computer skills
1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, G.E.D. or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Bilingual, English - Spanish
About Company
Big enough to win, small enough to care.
The law firm Garces, Grabler & LeBrocq matches each attorney with the needs of the client—a personalized approach we’ve found to be a win-win. Our lawyers work as a team to provide expert legal representation for any and all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area. It’s a structure that gives us an edge over most other law firms in NJ.
For more information about the Firm, please visit - ****************** - career page at apply directly to the job posting. Or submit your resume to ****************************.
Compensation & Benefits: 401K, Medical, Vision, Dental coverage, FSA, life, long-term disability insurance, 401K plan match, paid time off policy, Paid Firm closed holidays, discretionary bonus, birthday lunches, holiday parties, and picnics.
We take care of our clients; they take care of us! If you want to make a difference, we want you!
Front Desk Specialist Per Diem
Front Desk Coordinator Job 24 miles from West Haverstraw
Job Details Entry MSO ONS Stamford 1230 - Stamford, CT Per Diem High School or Equivalent $19.10 - $23.70 Hourly Some travel between company locations Varied Customer ServiceDescription
Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What you'll do:
Responsibilities/Duties:
Greet and register patients in a prompt and pleasant manner.
Instruct patients to complete registration, history and HIPAA acknowledgement forms.
Request updates from established patients.
Collect and enter all insurance referrals.
Make copies of patient forms and insurance cards.
Enter all demographic information and off-bill comments into billing system.
Call insurance carriers and patients for follow-up information to complete registration as needed.
Instruct patients about referral and payment process as needed.
Notify other departments of patient arrival.
Pull and file patient encounters.
Schedule and re-schedule appointments for patients.
Takes message and respond to requests.
Perform Expediter (escort patients to exam rooms) and Call Center duties as needed.
Ensure adherence to HIPAA regulations.
Performs other duties as requested.
Qualifications
Who you are:
Qualifications:
High school diploma or equivalent.
Minimum one to three years of experience as registrar or similar function required.
Medical Specialist office experience preferred.
Ability to use computerized systems.
Must be detail-oriented and accurate.
Strong interpersonal and customer service skills.
Excellent verbal and written communication skills.
Knowledge of different insurance carriers and plan types is a plus.
What we offer:
Excellent growth and advancement opportunities
Dynamic environment
Access to a diverse network of practitioners
Broad infrastructure of tools and programs to enhance the employee experience
Competitive Compensation
Generous PTO
Benefits package: health, dental, vision, 401(k), etc.
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).
Front Office Accounts Payable/Receivable
Front Desk Coordinator Job 11 miles from West Haverstraw
Clarity Water Technologies, LLC, a commercial water treatment company, is seeking a full-time, clerical-level front office admin for accounts payable/accounts receivable and data entry primarily in QuickBooks and occasionally in 3rd party compliance portals/software suites (Avetta, Ariba, Vendor Caf, P.I.P., etc.), of commercial clients. Primary responsibilities will include:
Sending batch invoicing twice per month.
Receiving mail, processing checks, accounts receivable/accounts payable work, making deposits, posting merchant payments, charging customer credit cards on request, inputting select vendor invoices,receiving and labeling packages from UPS/FedEx, filing, answering phones (very light), occasional general office duties and support.
Be responsible for past due collections, communicate with customers regarding short-paid/skipped payments.
Process and pay Sales & Use Tax to multiple states monthly or quarterly.
Managing special project customers requested compliance and invoice submissions, coordinating and uploading required documents. Working in Portals such as: SAP/Ariba, Coupa, Avetta, Oracle, CBRE/VendorCafe, Corrigo, etc. These are also known as Digital third-party compliance, supplier networks, cloud-based supply chain management platforms, invoice management platforms for compliance documentation, and insurance certificates.
Request insurance certificates from carriers for our customers and review customer requested insurance requirements that are not standard. Work with our in-house contract administrator to negotiate insurance requests from customers.
Support with Invoicing, Reporting, sales order/purchase orders Sourcing equipment and pricing from our current vendors.Track shipments and delivery dates.
Receive and pay company parking/violation tickets monthly.
Must have real world, working knowledge of Windows, Microsoft Office (particularly Excel), Adobe and other commonly used clerical applications, and preferably some experience with entries into QuickBooks. Experience in water treatment, construction, public works, or other similar service-based contracts would be highly desired. Notary certification would be helpful. Applicant must be willing to work full-time, 8am- 4pm on-site and have a minimum 3-5 years of solid experience in a clerical/office environment. Compensation includes health benefits, retirement plan and paid time off. Clarity is an Equal Opportunity Employer.
Front Desk Receptionist
Front Desk Coordinator Job 18 miles from West Haverstraw
BMW of Westchester has an immediate need for a FULL-TIME automotive receptionist with EXCELLENT customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly! This individual will receive calls to the dealership, determine the nature of the caller’s business, and direct the caller to their destination.
Responsibilities
Answering dealership group phones
Greeting and receiving prospects and customers
Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
Working cooperatively with the sales team
Updating customer records
Communicates with callers and visitors in a professional, friendly, and efficient manner
Types memos, correspondence, reports, and other documents
Assisting in scheduling and confirming sales appointments
Assisting in the dealer exchange of vehicle process
Participating in customer satisfaction process
Participate in customer retention process
Qualifications
Excellent communication skills
Outgoing and positive demeanor
Professional presentation
Punctual with the ability to handle schedule flexibility, nights and Saturdays are a MUST
Clean driving record and valid driver’s license
Pass background check
Maintains a professional appearance
Background check and drug testing is required. Marijuana is not a disqualifier.
EEOC Statement:
Ray Catena BMW of Westchester is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Front Desk Receptionist
Front Desk Coordinator Job 26 miles from West Haverstraw
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Front Desk Representative - Clifton NJ Responsibilities include but are not limited to: · Greet and welcome guests in a professional and friendly manner· Answer incoming phone calls and direct them to the appropriate person or department· Manage and distribute incoming and outgoing mail· Schedule appointments and maintain calendars· Perform data entry and maintain accurate records· Assist with order entry and inventory management· Provide administrative support to the team as needed· Maintain a clean and organized front desk area Required Skills: · Strong organizational skills with the ability to multitask and prioritize tasks effectively· Previous experience as a personal assistant or in an office setting is preferred· Excellent customer service skills with a friendly and professional demeanor· Proficient in using Excel and other office software applications· Attention to detail with strong proofreading skills· Ability to handle confidential information with discretion· Knowledge of medical office procedures is a plus*· Spanish-speaking is a plus* This is an excellent opportunity for someone who is highly organized, detail-oriented, and enjoys providing exceptional customer service. If you are looking for a rewarding position as a Front Desk Receptionist, we would love to hear from you. Please note that only qualified candidates will be contacted for an interview. Compensation: $24.00 - $25.00 per hour
ABOUT Wellness and Pain True to its name, Wellness and Pain offers adults everything from routine wellness care to advanced diagnostics and surgical procedures. Our experienced pain management physicians Jonathan Arad, MD, and Michelle Molina, MD, lead a dedicated team that delivers integrative care and whole-body wellness support all under one roof. The team regularly diagnoses and treats back pain, hip pain, knee pain, foot pain, restless legs, cramping, tired legs, leg swelling, varicose veins, spider veins, neck pain and many other problems conveniently in the office.
The team offers Precise Digital Pain Mapping, on-site screening using a plethora of highly advanced technology such as Venous mapping ultrasound, blood flow circulation tests, nerve studies and muscle studies, including electromyography (EMG), nerve conduction velocity (NCV) and orthopedic services . In addition to their on-site diagnostic suite, the team also travels to workplaces to screen essential and busy professionals, including police officers, firefighters, teachers, city workers, and many others in different municipal and corporate locations.
At Wellness and Pain, our Pain management physicians are here to educate, inform and empower patients to achieve their best health yet.
FRONT DESK RECEPTIONIST
Front Desk Coordinator Job 28 miles from West Haverstraw
Job Description
Description of the role: Full Time Front Desk Receptionist at Friendly Acura of Middletown located in Middletown, NY. The ideal candidate will be responsible for providing exceptional customer service and administrative support.
Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department
- Schedule appointments and maintain office calendar
- Maintain a clean and organized front desk area
- Assist with general administrative tasks as needed
Requirements:
- Previous experience in customer service or receptionist role preferred
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent
Benefits:
- Competitive compensation ranging from $17.00 - $18.00 per hour
- Health insurance and retirement benefits offered
- Training and advancement opportunities
- Employee discounts on products and services
About the Company:
Friendly Acura of Middletown is a leading dealership in Middletown, NY, committed to providing exceptional customer service and high-quality vehicles. Join our team and be part of a friendly and dynamic work environment.
Front Desk Medical Receptionist
Front Desk Coordinator Job 15 miles from West Haverstraw
Job Title: Medical Receptionist
Job Type: Part-time
Shifts: M?W 4pm-8pm T/TH 8am-12pm F-varies
Company: SportsCare Physical Therapy
About Us:
SportsCare Physical Therapy is a leading provider of physical therapy and rehabilitation services, committed to helping individuals achieve their health and fitness goals. We are currently seeking a motivated and friendly Medical Receptionist to join our team and contribute to our mission of providing exceptional patient care.
Job Description:
Are you a dedicated and organized individual with a passion for healthcare and patient service? If so, we want you to be an essential part of our team as a Medical Receptionist at SportsCare Physical Therapy.
As a Medical Receptionist, you will be the first point of contact for our patients and play a vital role in creating a positive and welcoming experience. You will ensure the smooth operation of our clinic and contribute to the efficient delivery of high-quality care.
Responsibilities:
Patient Interaction: Greet and assist patients with a warm and professional demeanor, providing information and answering questions about our services and processes.
Scheduling: Manage the scheduling of patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.
Registration and Documentation: Collect and verify patient information, insurance details, and medical history accurately. Ensure all required forms and documentation are completed.
Check-In and Check-Out: Efficiently check patients in for their appointments, collect payments, and process insurance information. Provide receipts and schedules for follow-up visits.
Phone and Email Communication: Answer and direct phone calls, respond to patient emails, and address inquiries and concerns effectively and professionally.
Record Keeping: Maintain organized patient records and ensure they comply with all relevant regulations. File, update, and retrieve records as needed.
Insurance Coordination: Assist in obtaining any necessary authorizations or referrals.
Office Support: Assist with general office tasks, such as data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.
Qualifications:
High school diploma or equivalent (additional education or certification in healthcare administration is a plus).
Previous experience in a medical or healthcare receptionist role is preferred.
Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
Exceptional organizational and multitasking abilities.
Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
Knowledge of medical terminology and insurance procedures is advantageous.
Commitment to patient privacy and confidentiality.
Friendly, approachable, and customer-focused attitude.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
The chance to make a meaningful impact on patients' healthcare experiences.
If you are a dedicated and customer-focused individual looking to play a crucial role in healthcare administration, we encourage you to apply for the position of Medical Receptionist at SportsCare Physical Therapy. Join our team and help us provide exceptional care to our patients while contributing to a positive and welcoming clinic environment.
Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Front Desk
Front Desk Coordinator Job 31 miles from West Haverstraw
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Scheduling Specialist
Front Desk Coordinator Job 30 miles from West Haverstraw
divdivdivpstrong DUTIES/strong/pp /pp * Serves as a liaison between doctor's offices, the hospital, and patients. /pp * Schedules appointments for various hospital departments and physician office visits. /pp * The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerningbr/resources to make appropriate patient referrals. /pp * Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity. /pp * The scheduler will follow very specific protocols in scheduling and the collection of financial information. /pp * The scheduler assures that all patients have all information they need so that they will arrive on time andbr/prepared for their procedures and the hospital has all the information required to properly bill or services. /pp * Receives requests to schedule patients from referrals and schedules patients accordingly. /pp * Maintains open communication with other departments regarding scheduling changes. /pp * Properly verifies and obtain prior-authorization when needed. /pp * Follows up on any requests and/or messages left on work phone immediately. /pp * Coordinates transportation needs for patients appointments. /ppbr//pp EDUCATION + EXPERIENCE REQUIREMENTS: /pp High school Diploma required. College Degree preferred. /pp 2 or more years experience in hospital registration/patient access is desired. /pp 2 or more years of hospital setting experience in scheduling is required./pp Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators,br/copiers, FAX machines, and multi-line phone systems required /pp Knowledge of medical terminology /pp Must be through and able to follow detailed instructions /pp Must have excellent customer service skills /pp Ability to work with speed and accuracy while multi-tasking is required /p/div/div
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Front Desk Receptionist- PART TIME
Front Desk Coordinator Job 31 miles from West Haverstraw
Illume Fertility (formerly RMA of CT) specializes in the treatment of infertility, including assisted reproductive technologies (ART) like intrauterine insemination (IUI), in-vitro fertilization (IVF), and pre-implantation genetic testing (PGT). Illume Fertility is Fairfield County's largest fertility clinic and egg donation center and is led by eight board-certified reproductive endocrinologists. Illume Fertility is consistently recognized as an LGBTQ Healthcare Equality Leader and its Integrated Fertility & Wellness program offers holistic support via acupuncture, mental health counseling, support groups and nutritional counseling. lllume Fertility has 5 convenient locations in Norwalk, Danbury, Stamford and Trumbull, CT and Harrison, NY.
Position Overview :
As an Illume Front Desk Ambassador, you are expected to represent the organization when patients come into our offices, to be able to articulate the vision and mission, to promote our services when appropriate, and detect opportunities to improve the patient's experience for the patient's convenience and to help the growth of the practice. The position supports the organization's efforts by carrying out a warm and effective welcoming process, providing premier customer service, and compliance of procedure and policies.
Duties and Responsibilities :
Answers phones and triage calls
Update patient insurance and demographics in all system i.e., (Athena, Azalea, and RESource).
Collect and document patient chart items (consent, license, insurance, facesheet, picture).
Schedule patient appointments and alert appropriate team members.
Order office supplies and manage presentation of the front desk and waiting room.
Effectively sign in patients and alert appropriate departments of patient's arrival.
Process payments (patient balances, copays, vitamin purchases).
Actively participate in monthly Front Desk Department meetings.
Responsible for Faxes, Medical Records.
Confirm Patient Appointments.
Qualifications
Proficiency in verbal communication in English and understanding of basic written English.
Demonstrated ability to work effectively in a team environment.
Demonstrated problem solving skills in a complex environment.
Demonstrated effective interpersonal relationship and customer service skills.
Good organizational and time management skills
Education & Experience
High School diploma or equivalent required
Previous experience in customer or patient service required
Immunization:
Staff member must meet immunizations requirements as stated in the Illume Fertility immunization policy.
TB inoculation
Flu vaccine
Others as they become required
Benefits (if applicable):
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
To learn more about us, please visit our website at Award-Winning Fertility Care in CT & NY | Illume Fertility
Front Office
Front Desk Coordinator Job 25 miles from West Haverstraw
Job Description
Multi-office pediatric practice is seeking a friendly, upbeat and fast-learning individual who knows how to work in a team. We have a high patient volume, so this candidate will need to be comfortable with a fast-paced and multi-tasking environment. A pleasant speaking voice, warm smile and strong work ethic will go a long way in making this a great mutual fit.
Duties include:
Scheduling appointments
scanning documents
check-in and check-out responsibilities
A regular day shift starts at 8:00am and ends 5:00pm with an hour for lunch. There are also shifts that start at 12pm and end at 9pm that are not as frequent. We require staff to be flexible to work either of these shifts, mostly the day shift but occasionally the afternoon/evening one. We occasionally need staff to work weekend hours.We offer a competitive salary and benefits package, as well as shift differentials (weekdays after 5:30 are paid at 125% of base rate, weekends are paid at 150% base rate)
. We require some schedule flexibility and location flexibility as we need to adequately staff many locations. Our website is *************************
Medical Front Desk Receptionist
Front Desk Coordinator Job 22 miles from West Haverstraw
Job Description
Greenwich Ear Nose & Throat is currently seeking a friendly and organized Medical Receptionist to join our team. As a Medical Receptionist, you will play a crucial role in providing excellent customer service and ensuring the smooth operations of our practice. You will have the opportunity to work in a supportive and collaborative environment where patient care is our top priority.
Greenwich Ear Nose & Throat is a leading ENT and Allergy practice that is committed to delivering high-quality care to our patients. Our team of dedicated medical professionals focuses on providing personalized treatment plans and compassionate care to improve the health and well-being of our patients.
Responsibilities
Greet patients and visitors with a warm and welcoming demeanor.
Check-in patients, verify their information, and update electronic medical records accurately.
Answer phone calls, address inquiries, and transfer calls to appropriate personnel.
Schedule and confirm patient appointments, ensuring efficient time management.
Assist patients in completing necessary forms and understanding office policies.
Collect patient co-pays, process payments accurately, and maintain proper documentation.
Maintain the cleanliness and organization of the reception area.
Coordinate with medical staff to optimize patient flow and use of resources.
Insurance Eligibility
Requirements
High school diploma or equivalent.
Previous experience as a receptionist or in a customer-facing role.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency in using computer systems and basic office software.
Ability to handle a fast-paced environment and multiple tasks simultaneously.
Empathy, compassion, and professionalism in dealing with patients and their families.
Ability to work well as part of a team.
Reliability and punctuality in attendance.
Rotating between all three locations is required (2 Greenwich locations & 1 Stamford location)
Benefits
Benefits:
· 401(k) after a year of service
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Front Desk Receptionist
Front Desk Coordinator Job 18 miles from West Haverstraw
About the Company
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today's fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.
CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.
About the Role
The Patient Experience Associate/Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You will be responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.
This position is full-time and requires being onsite at 43 Yawpo Avenue, Suite 6, Oakland, NJ 07436.
Schedule: Monday through Friday, no weekends, 7:30AM to 4:00 PM.
Compensation: $20 per hour.
What you'll do:
Greeting and Check-In: Warmly greet patients and visitors as they arrive at the office. Assist with the check-in process, verifying patient information and insurance details.
Appointment Scheduling: Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times. Coordinate appointments for new and returning patients, as well as reschedule or cancel appointments when necessary.
Phone and Email Communication: Answer incoming phone calls and respond to emails in a courteous and professional manner. Address patient inquiries, provide information about services, and assist with prescription refill requests.
Patient Registration: Collect and update patient demographic and insurance information accurately. Verify insurance coverage and ensure necessary documentation is complete.
Medical Records Management: Maintain and update patient records, ensuring accuracy and confidentiality. Organize and file medical documents, test results, and correspondence.
Waiting Area Management: Keep the waiting area clean and organized, ensuring patients are comfortable while waiting. Provide reading materials or entertainment options as appropriate.
Patient Flow Coordination: Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies.
Office Supplies and Inventory: Monitor and order office supplies, ensuring that essential items are stocked. Keep track of inventory and assist in maintaining a tidy and organized office environment.
Data Entry and Filing: Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system. Maintain accurate and up-to-date records.
Team Collaboration: Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience. Communicate relevant patient information and special requests.
Confidentiality: Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA.
Problem Solving: Handle patient concerns and complaints in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.
What you'll need:
High school diploma or equivalent; additional education or medical office certification is a plus.
Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
Experience with insurance eligibility verification and collecting patient payments.
Familiarity with medical terminology and procedures.
Strong interpersonal and communication skills.
Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office).
Excellent organizational skills and attention to detail.
Ability to multitask and handle a fast-paced environment.
Empathetic and patient-focused approach.
Professional appearance and demeanor.
Front Desk Receptionist
Front Desk Coordinator Job 18 miles from West Haverstraw
About the Company
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today's fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.
CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.
About the Role
The Patient Experience Associate/Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You will be responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.
This position is full-time and requires being onsite at 43 Yawpo Avenue, Suite 6, Oakland, NJ 07436.
Schedule: Monday through Friday, no weekends, 7:30AM to 4:00 PM.
Compensation: $20 per hour.
What you'll do:
Greeting and Check-In: Warmly greet patients and visitors as they arrive at the office. Assist with the check-in process, verifying patient information and insurance details.
Appointment Scheduling: Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times. Coordinate appointments for new and returning patients, as well as reschedule or cancel appointments when necessary.
Phone and Email Communication: Answer incoming phone calls and respond to emails in a courteous and professional manner. Address patient inquiries, provide information about services, and assist with prescription refill requests.
Patient Registration: Collect and update patient demographic and insurance information accurately. Verify insurance coverage and ensure necessary documentation is complete.
Medical Records Management: Maintain and update patient records, ensuring accuracy and confidentiality. Organize and file medical documents, test results, and correspondence.
Waiting Area Management: Keep the waiting area clean and organized, ensuring patients are comfortable while waiting. Provide reading materials or entertainment options as appropriate.
Patient Flow Coordination: Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies.
Office Supplies and Inventory: Monitor and order office supplies, ensuring that essential items are stocked. Keep track of inventory and assist in maintaining a tidy and organized office environment.
Data Entry and Filing: Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system. Maintain accurate and up-to-date records.
Team Collaboration: Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience. Communicate relevant patient information and special requests.
Confidentiality: Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA.
Problem Solving: Handle patient concerns and complaints in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.
What you'll need:
High school diploma or equivalent; additional education or medical office certification is a plus.
Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
Experience with insurance eligibility verification and collecting patient payments.
Familiarity with medical terminology and procedures.
Strong interpersonal and communication skills.
Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office).
Excellent organizational skills and attention to detail.
Ability to multitask and handle a fast-paced environment.
Empathetic and patient-focused approach.
Professional appearance and demeanor.