Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
About Us
At Property Soar, we are dedicated to elevating the experience of hospitality and residential property management. With a strong presence across key cities, our mission is to provide exceptional service, comfort, and a welcoming atmosphere for every guest and resident. We believe that a warm, professional front desk is the heart of a positive first impression, and we’re looking for someone who shares our passion for hospitality and operational excellence
Job Description
We are seeking a reliable and customer-oriented Front Desk Agent to join our team in New Orleans, LA. As the first point of contact for clients, guests, and residents, the Front Desk Agent plays a critical role in delivering exceptional customer service, managing daily front office operations, and maintaining a professional environment.
Responsibilities
Greet and assist guests, clients, and residents in a friendly and professional manner
Answer incoming calls and respond to inquiries or direct calls appropriately
Manage check-ins, check-outs, and reservation processes
Maintain accurate records and documentation related to front desk operations
Monitor security systems and ensure safety protocols are followed
Handle complaints, provide appropriate solutions, and follow up to ensure resolution
Coordinate with housekeeping, maintenance, and management teams
Keep the front desk area clean, organized, and well-stocked
Qualifications
Qualifications
High school diploma or equivalent required
Previous front desk, receptionist, or customer service experience preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office and basic computer systems
Ability to remain calm and courteous in high-pressure situations
Dependable, punctual, and detail-oriented
Additional Information
Benefits
Competitive salary ($34,000 - $42,000 annually)
Professional growth and development opportunities
Supportive and inclusive work environment
Paid time off and holiday leave
Health and wellness support options
Ongoing training and career advancement potential
Receptionist/Time Entry Associate
Front Desk Receptionist Job 5 miles from New Orleans
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pTREO Staffing is seeking an experienced Receptionist/Time Entry Associate to join its team./pp The Receptionist/Time Entry Associate responsibilities will include, but are not limited to, answering a multi-line telephone system, greeting/directing customers, handling mail, performing time entry, general clerical duties, and other duties assigned or requested by Management./pp The requirements of the position are as follows:/pp· Must have previous receptionist experience./pp· At least one (1) years of experience in performing general clerical and related duties;/pp· Must be proficient in 10-key pad operation;/pp· Must have basic computer skills; and/pp· Must be self-motivated, organized and have good communication skills/p p
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Front Desk Agent Flex Evenings and Overnights
Front Desk Receptionist Job In New Orleans, LA
Raines Co. - Your Future is Now
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.
We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Qualifications
High school diploma, GED or equivalent
Experience in customer service, forward-facing, or other guest related positions
Proficient in Microsoft Office or similar computer applications
Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
Experience with brand or property specific OnQ, Quore, PBX and other hotel related systems preferred
Must speak English fluently.
Must have excellent written and oral communication skills.
Problem solving, reasoning, and ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.
Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Job Description
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans’ culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner with cheerful smart service ensuring guest satisfaction. Core Responsibilities:
Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Act as the concierge and know the restaurant and local events to share with the guests.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance requests/needs.
Maintains a positive work environment, fostering a culture of integrity, collaboration, and service.
Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.
Completes tasks, checklists, guest requests timely and accurately.
Solves guest issues in the best manner possible, escalates when necessary.
Able to follow property safety and security procedures.
Perform other tasks any reasonable requests as assigned or directed.
Knowledge, Skills, and Competencies:
High work ethic and self-initiative
Proven experience with strong customer service skills
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Use arithmetic to accurately check totals and make correct change.
Efficiently and accurately operate a computer.
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Physical Requirements:
Stand, sit and walk for varying lengths of time, often long periods of time
Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
Push and pull carts weighing up to one hundred (100) pounds
Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Know and be able to administer first aid
Direct evacuations in an emergency
Minimum Qualifications:
Highschool degree, hospitality or similar degree preferred or equivalent work experience
6 months of customer service experience
Hospitality experience strongly preferred
Proficient with Microsoft Office Suite or related software
Knowledge of hotel systems preferred
Excellent communication skills
Additional languages advantageous
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
International House Hotel (My Favorite Hotel LLC) is an equal opportunity employer. International House Hotel celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they came from and take pride in who we serve.
International House Hotel (and its subsidiaries) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.pending
Agent Front Desk
Front Desk Receptionist Job In New Orleans, LA
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 250 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
#PGH-BMC
Location Description
Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history and unique guest rooms. Home to a rotating art gallery, signature amenities, and Compère Lapin - one of New Orleans' top Celebrity Chef restaurants by James Beard Award winning Chef Nina Compton - this enchanting property is your gateway to the cultural epicenter of New Orleans.
Overview
About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.
What You'll Do:
* Greet and welcome guests upon arrival, creating a positive first impression.
* Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
* Manage reservations, answer guest inquiries, and address complaints promptly.
* Maintain a clean and organized front desk area.
* Provide accurate information about the hotel, rooms, rates, and amenities.
* Process payments and manage cash transactions accurately.
* Coordinate with housekeeping and maintenance to ensure smooth operations.
* Promote teamwork and contribute to a friendly, safe work environment.
* Perform other duties as assigned.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career growth and advancement.
* A supportive and dynamic team environment.
* Ongoing training and development programs.
Qualifications
What You'll Bring:
* A friendly and professional demeanor with excellent communication skills.
* Strong organizational skills and attention to detail.
* A passion for customer service with a positive, can-do attitude.
* Ability to multitask and remain calm under pressure.
* Previous experience in hospitality or customer service is a plus but optional.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* Proficiency in hotel management software and Microsoft Office is a plus.
Front Desk Agent
Front Desk Receptionist Job In New Orleans, LA
Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans' culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond to requests in a timely and professional manner
Requested Capabilities
-Approachable and personable personality
-Patient and understanding with guests' needs and requests
-Eye for detail
-Sense of urgency to fulfill requests and resolve issues
-Ability to stand for extended periods at a time
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Front Desk Specialist
Front Desk Receptionist Job In New Orleans, LA
The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Front Desk Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing face-to-face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume the position of a technical and service expert regarding the business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
Must-Have Open Availability 6a-12am
Weekends & Holidays Required
COMPANY BENEFITS
Growth Opportunities & Stability
401K with a company match
Comprehensive Benefits-Medical, Dental &Vision Plans
EAP-Employee Assistance program
Tuition Reimbursement
Paid Time Off
Discounts through IHG, company Perks website & Discounted Vacations using ClubGO points, and more...
ESSENTIAL DUTIES AND TASKS
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, they will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation.
Communicates with Housekeeping, as appropriate, to expedite the cleaning of units.
Performs other duties as assigned.
EDUCATION and/or EXPERIENCE
High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience
Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front office
Office environment
Bilingual a plus
QUALIFICATIONS
A commitment to providing outstanding customer service
Knowledge of Microsoft Office Suite
Able to acquire a clear understanding of timeshare ware applications
Basic knowledge of hardware and peripheral devices is required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Excellent verbal and written communication skills. Fluent in the English language
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Bilingual Front Desk Receptionist
Front Desk Receptionist Job 5 miles from New Orleans
The front desk receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, record-keeping and will be responsible for the first impression we make.
Responsibilities
Answer the phone in a timely manner, take messages, and redirect calls to appropriate offices.
Keep front desk tidy and presentable with all necessary material.
Keep an agenda of everyone's meetings during the week.
Complete procedures when guests arrive and leave.
Copy, file, organize, and maintain paper or electronic documents and records; update when necessary.
Monitor office supplies and place orders when necessary.
Receive letters/packages and directs to appropriate personnel.
Performs various clerical functions as directed.
Receptionist Top Skills & Proficiencies
Bilingual Spanish/English
Knowledge of administrative and clerical procedures.
Excellent phone skills and computer skills.
Excellent organizational and multitasking abilities.
Excellent communication and organizational skills.
Able to deal with complaints and give accurate information.
A customer-oriented approach is essential.
Front Desk Coordinator
Front Desk Receptionist Job 4 miles from New Orleans
Job Details LA01-Gretna - Gretna, LA LA01-Metairie - Metairie, LA FT1 $18.00 - $21.00 HourlyDescription
Oral Surgery Services
4420 Conlin St, Suite 203, Metairie, LA 70006
We are seeking a dynamic and dedicated Front Desk Office Coordinator with medical/dental experience to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.
Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.
MINIMUM QUALIFICATIONS
Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
Medical/Dental Experience:
Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
Educational Background: Completion of high school or equivalent is required.
Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.
Drug & Background Check: Must be able to pass a drug test and background check
ABOUT US ORAL SURGERY MANAGEMENT
By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.
Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.
Passion for Patient Care
Outstanding Results
Winning Attitude
Embracing Continuous Improvement
Respect for Self and Others
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Front Desk Coordinator
Front Desk Receptionist Job 8 miles from New Orleans
The Front Desk Coordinator is responsible for all clinical check-in and check-out procedures before and after a patient visit. This role is responsible for gathering patient information and performing routine clerical duties. The front desk coordinator maintains the patient medical records, prepares personal forms, verifies patient information and resolves routine office problems that may arise in a high-volume clinic. Pelican State Outpatient Center takes pride in providing the highest level of care to our Urgent Care and Occupational Medicine patients and clients.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Greet patients, families, and visitors to the facility
Notifies appropriate personnel of patients arrival
Escorts or arranges escort to assigned room or station
Keeps patient informed if there is excessive waiting time
Assists in coordination of patient flow
Gathers all patient information including name, address, age, emergency contact, attending physicians, and individual or insurance company responsible for payment.
Enters patient information for admitting and routing to appropriate department
Assists patients with paperwork and explains practice policies
Answers phone in a timely and professional manner, and relays information in an accurate and concise manner
Serves as a source of information for patients and families
Insurance verification
Informs patients of their anticipated financial liability
Checks patients out, collects payment, gives receipts, and balances cash drawer
Files charts and all documents and correspondence
Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas
Responds to requests for information from medical records file requested by Physicians
File results of laboratory tests and other procedures to records
Scan materials or copy records and examine materials for legibility
Company with all HIPPA regulations to maintain patient privacy
Assists in patient satisfaction surveys
Front Office Receptionist
Front Desk Receptionist Job 5 miles from New Orleans
About Us: Gulf South Foot & Ankle is a reputable healthcare facility committed to providing exceptional patient care. We are currently seeking a skilled Front Office Receptionist to join our team and contribute to our mission of delivering quality healthcare services.
Responsibilities:
Greet and welcome patients and visitors in a courteous and professional manner.
Register new patients and update existing patient information accurately.
Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
Answer and manage incoming calls, directing inquiries to the appropriate department.
Verify insurance information and assist patients with billing-related queries.
Maintain a neat and organized reception area, ensuring a positive first impression for patients.
Handle patient check-ins and check-outs efficiently, collecting necessary co-payments and providing receipts.
Coordinate with medical staff to ensure smooth patient flow and address any scheduling conflicts.
Keep patient records confidential and ensure compliance with healthcare regulations.
Assist with administrative tasks, such as filing, faxing, and photocopying.
Verify insurance information and obtain patient financial responsibility.
Assist patients with billing-related inquiries.
Front desk role will also be required to obtain authorizations for patients
Requirements:
At least 2 years of experience as a Front Office Receptionist or similar role in a healthcare setting.
Excellent interpersonal and communication skills.
Proficient in using office equipment, including phone systems and computer software.
Knowledge of medical terminology and basic understanding of healthcare procedures.
Strong organizational and multitasking abilities.
Ability to handle stressful situations with calmness and professionalism.
Familiarity with insurance verification processes.
High school diploma or equivalent.
Must be able to work as a team.
Benefits:
Competitive pay
Health and dental insurance
Retirement savings plan
Paid time off
Professional development opportunities
If you are passionate about providing excellent patient service and possess the required skills, we invite you to apply for the Front Office Receptionist position at Gulf South Foot & Ankle
Gulf South Foot & Ankle is an equal opportunity employer.
Front Desk Agent
Front Desk Receptionist Job 28 miles from New Orleans
The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent.
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience:
College course work in related field helpful.
Previous Front Desk experience preferred
Experience in a hotel or a related field preferred.
High School Diploma or equivalent required.
Computer experience preferred.
Physical Requirements: * Flexible and long hours sometimes required.
Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
Ability to work weekends and holidays
Ability to work the overnight shift.
Essential (Partial List):
* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communication with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
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