How To Become An Operations Agent: What It Is and Career Path

What is an operations agent and how to become one

Updated January 8, 2025

4 min read

Operations agents are responsible for coordinating airline operations, managing schedules, passengers, and coordinating boarding and descending tasks. They must also provide exceptional customer service at all times, respond to inquiries, and accommodate unexpected circumstances. They basically ensure that all airport- and airline-related operations are running smoothly and efficiently. Any delay, of any sort, can result in loss of money.

The tasks that they perform in this capacity include communicating regularly with dispatch to coordinate arrivals and departures, following all protocols for boarding and verifying the accuracy of documentation, and working in teams with other agents to ensure that flights arrive at their estimated times. These agents report their progress to an airline operations supervisor and must verify that all airplane amenities meet the required standards. They follow strict safety and privacy guidelines to prevent accidents, maintain confidentiality, ensure that all luggage is transported to the right planes, and fill out forms regarding permits in case of international travel. A high school diploma may be a minimum requirement for this position, and prior experience in the industry is highly beneficial. Industry certifications are also helpful.

The average hourly salary for the position is $25.21, which amounts to $52,437 annually.

ScoreOperations AgentUS Average

Salary

3.2

Avg. Salary $40,735

Avg. Salary $59,228

Stability Level

Growth Rate 6%

Growth Rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.43%

Asian 8.83%

Black or African American 6.36%

Hispanic or Latino 9.39%

Unknown 4.56%

White 70.43%

Gender

female 42.71%

male 57.29%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Complexity Level

1.8

Complexity Level is simple

7 - challenging

Key steps to become an operations agent

Explore operations agent education requirements

Most common operations agent degrees

Bachelor's

47.3 %

Associate

22.6 %

High School Diploma

17.0 %

Start to develop specific operations agent skills

Skills	Percentages
Logistics	14.79%
Data Entry	13.44%
FAA	6.35%
Windows	5.31%
Computer System	5.22%

Research operations agent duties and responsibilities

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Manage LTL and FCL trucking scheduling, vendor invoice approvals and all DG shipments.
Integrate logistics principles into supply chain solutions to resolve customer issues and achieve customer satisfaction.
Manage corporate travel arrangements for executive and VIP clients and organize travel billing for corporate accounts.

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