Customer Support Specialist
Remote Reader Job
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
Customer Experience Specialist
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ACHC is currently recruiting a personable and energetic
Account Advisor
to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
Reads and understands all program standards and accreditation policies and procedures.
Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
Revises policies and control documents, as assigned.
Job Requirements:
Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Customer Care Specialist
Remote Reader Job
Timeline is a high-growth health and longevity brand founded in Switzerland on the belief that uncompromising research can unlock a new class of health, backed by cutting-edge science with the mission of promoting longevity and health span. We know that aging can't be stopped. However, through its 15 years+ of groundbreaking research, Timeline is developing products designed to help reduce the impact of time on our health, from nutrition to skin and beyond. The company is backed by strategic investors, including Nestlé Health Science and L'Oréal. For more information: ****************
To support our U.S. growth, we're seeking a Customer Care Specialist to join our team. Reporting to the Customer Service Manager, this role is focused on delivering exceptional support and ensuring a seamless, high-quality experience for our customers. You'll work as part of a customer service team, addressing inquiries, resolving issues, and ensuring customer satisfaction. Your knack for communication and outstanding organizational ability will be the driving forces behind creating meaningful and positive customer interactions.
This is a hybrid position, ideally based in or within commuting distance of Palm Beach County, Florida, as there will be some in-office requirements at a small regional office located in North Palm Beach. The working schedule will include weekend coverage.
Some of the main areas you'll work on:
Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a positive and helpful interaction.
Issue Resolution: Address and resolve customer complaints and issues effectively and efficiently, ensuring a positive outcome for the customer.
Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers.
Order Processing: Assist with order placement, tracking, and updates, ensuring timely and accurate delivery.
Feedback Collection: Gather customer feedback and provide insights to the management team for continuous improvement.
Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Team Collaboration: Work closely with other team members to ensure a seamless and positive customer experience.
Support for Events and Promotions: Provide logistical support for events and other promotional activities, including preparing materials and managing schedules.
Who we are looking for.
Experience: 2+ years of related experience in a customer service role in the supplement, wellness and consumer goods space is highly preferred, including.
Experience of working with CRM systems and tools (Gorgias preferred) and Shopify,
Excellent verbal and written communication skills.
Able to demonstrate empathy, patience and a warm approach to each and every customer
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Creative and innovative thinker, organized, detail-oriented, team player, and solution-oriented.
Ability to prioritize and manage multiple projects.
Agile and collaborative working style, with the ability to work against tight timelines.
Enjoy working in an environment where responsibilities and projects may change rapidly; you are a problem solver and someone who enjoys working autonomously.
Personal interest in wellness and staying updated on emerging trends in the health and wellness industry.
What you can expect:
Fully remote working, including home office setup.
Annual performance-related bonus.
Employee ownership.
401k (including a match).
Health benefits offering a variety of coverages for medical, dental, and vision.
Annual product allowance.
Dedicated budget for team events
Professional development budget.
The hourly rate range for this position is expected to be between $24ph - $28ph. This range represents the low and high end of the anticipated base salary range. The base salary will depend on numerous factors such as experience and qualifications for the role, experience level, skillset, and balancing internal equity.
Call Center Customer Service Representative
Remote Reader Job
Job Title: Call Center Account Management Specialist
Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.
Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Key Responsibilities:
Manage large amounts of outbound calls in a timely manner.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Update Customer information in database
Research and troubleshoot
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Requirements:
Proven customer support experience or experience as a Client Service Representative.
Account Management experience
High Volume Outbound Center experience
NICE in Contact experience preferred
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Associate's Degree and additional qualifications in Customer Service will be a plus.
Customer Experience Agent (CEA) I
Remote Reader Job
About Us:
RunBuggy is the most technically advanced automotive logistics platform on the market. Period.
Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.
RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.
Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.
We're not just building a better logistics platform - we're redefining the future of automotive transportation.
About the Role:
We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.
If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.
What You Will Be Doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
Maintain updated knowledge of all company products and services to provide adequate education to customers.
Field incoming phone calls and respond to phone messages from customers.
Promptly respond to customer questions submitted via email or our website.
Answer customer questions and provide information to resolve any issues.
Help resolve shipping issues with a high level of professionalism.
Assisting users with uploading pictures or completing orders in our system.
Obtain necessary information from customers to adequately follow up.
Document important customer information for future reference.
Collect and record customer feedback and information and share with appropriate departments and team members.
Generate interest in new products or services and connect customers with salespeople when required.
Foster and maintain relationships with customers to improve our retention rate.
Attend all required customer service-related meetings.
Additional duties as assigned.
Requirements
What You Bring to the Team by Way of Skills and Experience:
Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
High School Diploma or equivalent required.
Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
Call Center experience a plus.
Automotive, logistics, or transportation experience a plus.
Understanding of performance-based metrics.
Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
Ability to handle a variety of duties in a fast-paced environment.
A positive, service-oriented attitude.
Ability to recognize problems, strategize, and problem-solve.
Ability to prioritize tasks and manage time.
Ability to work under tight deadlines.
What is in it for You and Why you Should Apply:
Market competitive pay based on education and experience.
Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
Employee wellness program.
Employee rewards, discounts, and recognition programs.
Generous company-paid holidays (12 per year), vacation, and sick time.
Paid paternity/maternity leave.
Monthly connectivity/home office stipend if hybrid or remote position.
A supportive and positive space for you to grow and expand your career.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Salary Description
$19.50 - $21.50/hr DOE
Customer Service Representative
Remote Reader Job
We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period.
Essential Duties & Responsibilities:
Order receipt from customer
Verify price/lead-time/MOQ
Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc)
Entry of orders & order acknowledgement to customer
Approve/Deny order change requests
Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
Portal maintenance for orders, shipments, etc.
Import forecasts & firm orders into system
Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
EDI support (Identify issues & enlist support of I/T as required to resolve)
Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
Document customer-specific work instructions
Identify and recommend continuous improvement activities
Requirements:
High School Diploma
5+ years of B2B customer service experience, manufacturing preferred
Prior experience within an ERP system
Attention to detail and ability to manage multiple projects in a timely manner
Proactive communication
Customer Service Representative
Remote Reader Job
Job Opportunity: Customer Support Representative/Account Rep
Contract Duration: 6-12 Months contract with high possibility of extension
Pay Rate: $19.16/hour (W2) | W/O Benefits
Work Schedule Overview:
Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks starting after the New Year.
In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience.
Job Responsibilities for Client Support Service Professional:
Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency.
Assist with Cash Management products, online account access, mobile app usage, and general financial questions.
Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.
Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.
Benefits Info
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Family Enrollment Specialist - Call Center CSR
Remote Reader Job
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for: The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company!
One of Oregon's top employers has engaged our firm in their search for an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating a positive customer experience. The right person will be a crucial part of the organization and a strong representation of the company's values and mission. They should be flexible and willing to provide support across all teams to ensure the best experience for families and partners. Being self-motivated with the ability to work in a high-volume work from home environment is key to success.
Job Title: Family Enrollment Support Specialist
Salary: $18.50/Hour
Location: Remote
Key responsibilities include:
Build strong relationships with business partners across the organization
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage our families and personalize conversations verbally and in writing
Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution. Use critical thinking and de-escalation techniques to navigate through challenging and emotional parent interactions
Follow professional communication procedures, guidelines, and policies
Provide service through chat, email, social media, and telephone to parents of children using our programs and services
Attempt to resolve concerns during the first interaction
Thoroughly log and document all calls, emails, and chats in our internal ticketing system
Follow concerns through to resolution; partner with field and corporate teams as needed to resolve concerns
Ask questions to interpret, analyze and anticipate the caller's situation, concern, and determine next steps to resolve their issue
Share feedback with leadership on what you hear from families, and ask questions of your leaders to better understand service and experience expectations
Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience.
Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent's question or concern.
Meet or exceed team and department metrics, productivity, quality, and experience goals, and ability to maintain these consistently
Meet attendance requirements for this role. This team is a business-critical team that must meet the demands of busy phone, email, and chat volumes
Key desired skills and experience:
Great customer service skills and the desire to help others
Must be self-motivated and a self-starter
Previous remote call center work experience a plus
Dedicated workspace at home that is away from distractions and interruptions. Must be able to sit/stand at desk for entire shift (except for breaks/lunches) and remain focused on tasks throughout the shift
Must have an internet connection that is fast and reliable
The ability to use logic and reasoning to reach conclusions and approaches to problems
The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
The ability to work under stressful and sometimes emotional situations
The ability to actively listen and communicate effectively through clear speech and hearing
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to work in a fast paced, deadline-oriented environment and multi-task to meet time constraints.
Capable of adjusting priorities quickly
Occasional flexibility with schedules, occasional overtime
Basic data entry and billing experience are helpful
2-3 years of customer service support provided via phone and email
High School graduate or equivalent, 2 years degree a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Care Associate (French)
Remote Reader Job
Customer Care Associate - French Fluency
This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
About the job:
The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.
Responsibilities
Client Relationship Management:
Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers.
Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
Customer Support:
Handle a volume of administrative customer requests with speed and accuracy.
Provide clear customer guidance to help maximize their experience of the Odoo product.
Maintain excellent communication and customer satisfaction throughout all interactions.
Operational Excellence:
Consistently meet performance metrics related to work ethic and task resolution.
Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
Collaborate with internal teams to escalate and resolve more complex cases as necessary.
Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
Knowledge Sharing:
Distribute educational materials and resources to assist customers with self-service options.
Actively document and share insights to improve internal workflows and enhance customer experience.
Qualifications and Requirements
Bachelor's degree
French fluency (professional or native/bilingual)
Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.
Nice to Have
Experience in customer support, account management, or related fields.
Interest in software products and willingness to learn ERP or SaaS solutions.
Ability to improve efficiency in resolving repetitive tasks.
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Open Enrollment Customer Service Specialist
Remote Reader Job
Day to Day Description:
The Service Center Rep will perform heavy data entry (80%) and outbound calls (20%) supporting health plan enrollment. The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service-related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.
Main responsibilities: Data Entry (80%) and Outbound Calls (20%) - Complex role that requires critical thinking and problem solving abilities
Reason for calls: member missed information on benefits application
Ideal Experience
2+ years' experience with heavy data entry, background in accounting, finance, healthcare or insurance preferred
Proficient in data entry, spelling & grammar, typing, and basic mathematics
Demonstrated experience in Customer Service
Ability to diagnose, analyze and solve quantitative and qualitative problems
Strong business acumen and ability to communicate clearly and professionally
Experience with PC window-based computers
Ability to work in a fast paced environment with strong attention to detail
Ability to learn and adapt to new business requirements, flexible to change
New graduates welcome!
**Onsite for first seven weeks of work, remote after**
MUST LIVE WITHIN 1 HOUR OF THE WORKPLACE
**Start date August 4th** **6 Month Contract - With Possibility to Convert Permanently**
Remote Customer Service Representative - Retail Energy
Remote Reader Job
Join a growing team and make a real impact by supporting business customers with customized solutions-all while enjoying the flexibility of a hybrid work schedule. This is a great opportunity to advance your career in a professional, customer-focused environment while representing a respected name in the energy industry.
Primary Services is actively recruiting for a Remote Customer Service Representative to support a large and established client in the commercial energy sector. In this role, you will serve as the primary point of contact for business customers, handling inbound and outbound interactions across phone, email, fax, internet, and mail. This is a dynamic, customer-facing role with real responsibility and the opportunity to drive customer satisfaction at scale.
Responsibilities
Serve as the main contact for business customers with inquiries, complaints, and requests.
Promote the company's products and services to new and existing customers.
Manage account activities including order entry, billing inquiries, payment arrangements, and product support.
Resolve customer issues professionally and diplomatically, de-escalating challenging interactions.
Analyze account data to identify solutions and ensure billing accuracy.
Conduct outbound calls as needed to support account follow-ups or outreach.
Apply procedural and technical knowledge to improve the customer experience.
Identify opportunities for system or process enhancements to increase efficiency.
Use internal software, phone systems, and Microsoft Office tools to perform tasks efficiently.
Provide support in English and Spanish, if bilingual.
Qualifications
High school diploma or GED required.
Bilingual Spanish/English required for designated roles.
Prior experience in customer service or account support preferred.
Strong problem-solving and conflict resolution abilities.
Effective verbal and written communication skills.
Comfortable navigating multiple software systems and typing while speaking.
Basic math and analytical skills for handling billing and account questions.
Ability to stay calm, patient, and professional under pressure.
Want to be notified of similar positions? Visit ******************************* to sign up and have notifications delivered straight to your inbox!
Customer Service Representative
Remote Reader Job
Akkodis is partnering with a health plan in Central Valley, CA who is looking for Customer Service Representatives for a 4-month temporary contract. 100% remote within CA. Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.
The Terms:
Temporary 4-month contract
Location: 100% Onsite, French Camp, CA
Schedule: Monday - Friday 8:30am - 5:00pm PST
$23/hr W2
For this position, applicants must be authorized to work for any employer in the United States. Our client is unable to sponsor or assume sponsorship of an employment Visa at this time.
The Qualifications:
High school diploma or general education degree
1+ year experience in customer service
Previous healthcare, managed care or Medi-Cal experience (
nice to have)
1+ year handling heavy call volume (50-100 calls per day) (
preferred)
Essential Functions:
Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.
Researches and resolves issues related to claims and authorizations; monitors progress.
Researches and resolves complex eligibility issues; monitors progress.
Creates required documentation, including but not limited to call logs and other tracking systems.
Knowledge, Skills, and Abilities:
Produces work that is accurate and complete.
Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
Rebounds from setbacks and adversity when facing difficult situations.
Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
Interpersonal skills - interacts effectively with individuals both inside and outside; relates openly and comfortably with diverse groups of people.
Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.
Strong listening skills, with the ability to accurately receive and understand messages.
Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.
Ability to work independently and as part of a team.
Demonstrates a commitment to the strategy, vision, mission and values.
Ability to read, understand and apply complex written guidelines, instructions and other materials.
Ability to compare and discern the difference between multiple sets of data or information.
Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information.
Basic arithmetic skills.
Basic knowledge of contact center systems.
Basic skills in Windows, Word, Excel and Outlook.
Ability to navigate multiple systems and resources simultaneously.
Ability to handle confidential information with appropriate discretion.
Ability to speak and be understood in English.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
The Company will consider qualified applicants with arrest and conviction records.
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour
Remote Reader Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Salary: 45
Frequency: Per hour
Employment type: Full-time
Financial Customer Associate - Bilingual- Merrimack
Remote Reader Job
Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Merrimack site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.
What to expect
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required
The Value You Deliver
A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am - Midnight EST
Certifications: Category: Customer Service
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Work at Home Psychics & Tarot Reader with DAILY PAY
Remote Reader Job
Flexible schedule, set your own schedule of days and times you are available for calls-full or part time are available. Compensation starts $ . 30 per talk minute with an increase for those who excel. $18. 00 per talk hours. $20. 00-$100. 00 WEEKLY BONUSES.
Pay is WEEKLY and paid to you by PayPal, Zelle, direct deposit or check.
Once established we also offer daily pay if you are interested.
We will also pay you for your referrals!
Remote Customer Service Representative - Product Testing
Remote Reader Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Remote Job: Fully in-person
Employment type: Full-time
Fully Remote Customer Service & Sales Rep
Remote Reader Job
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Remote Customer Service Representative - Product Testing
Remote Reader Job
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Additional information: Employment type: Full-time
Call Center Customer Service Rep- OKC, OK
Remote Reader Job
OKC Metro area and surrounding areas preferred. Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided! Hours: Flexible 7a-7p Days: Monday-Friday The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides.
A day in the life of a Customer Service Representative at APMEX!
Deal directly with customers either by telephone or written correspondence
Handle and resolve customer questions, comments, or concerns in a professional, polite manner
Listens attentively, clarifying questions, diffusing conflict, and finding solutions
Commitment to increasing customer satisfaction
Manage customers' accounts by keeping record of interactions and transactions
Communicate and coordinate with internal departments
Document and provide follow up to customer interactions
Other Qualities of a Call Center Customer Service Rep...
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity.
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others.
Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere.
APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today!
Education:
High School degree is required
Experience:
High volume call center experience preferred
1-2 years of customer service experience
Detail documentation skills required
Experience in data entry and handling electronic files is preferred
Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Computer Skills:
Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted*
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
Read More
Remote Reader Job
America's Test Kitchen is seeking a Library Intern to join our team. This paid, part-time internship is a 6 to 10 hour/week position and an opportunity to gain experience in all facets of small special library management. (Please note that the 6 to 10 hours includes one day in-person in our Boston, Massachusetts, office and some remote work between the hours of 9 to 5 Monday through Friday.)
This is a rewarding opportunity to work as a solo librarian in a special collection. You will gain hands-on experience with the organization and management of a library, work with a wonderful (and growing) culinary collection (over 5,000 books plus magazines and newspapers, including rare materials), and make a positive contribution to a fascinating organization.
The successful candidate will have instructional experience; strong, positive communication and interpersonal skills; the ability and willingness to handle multiple responsibilities in a changing environment; and be conversant with various library trends, web development, and culinary trends.
Essential Elements of the Position:
* Process (catalog, enter into database, shelve) new items
* Provide in-person and virtual reference services (locate cookbooks, recipes, cultural and historical background on various dishes, food science resources, etc.)
* Maintain library website and catalogs
* Preserve and manage rare book collection
* Design and conduct trainings on technology, library resources, and research methods
* Identify and acquire new items for the collection
* Manage company newspaper and magazine subscriptions
* Shelf-read and weed collection as needed
Skills and Abilities:
* Demonstrated knowledge of effective reference techniques
* Knowledge of collection development
* Excellent oral and written communication skills
* Instructional expertise
* Excellent computer skills, including familiarity with web design, Google Workspace, database searching, and software specific to libraries (TinyCat/LibraryThing)
* Flexibility in schedule
* Ability to lift and carry up to 20 pounds and to climb on step stool to reach top shelves
Education and Experience:
* BA/BS or equivalent
* Currently enrolled in a Library Science program
* Completion of LIS 438, 407, and 488 (or relevant experience)
About Americas Test Kitchen
The mission of Americas Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (Americas Test Kitchen, Cook's Country, and Americas Test Kitchen: The Next Generation), magazines (Cooks Illustrated and Cooks Country), cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential subscription for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Bostons Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at