Receptionist/Administrator Support resume examples for 2025
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How to write a receptionist/administrator support resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in receptionist/administrator support-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some receptionist/administrator support interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a receptionist/administrator support resume:
- Data Entry
- Customer Service
- Phone Calls
- Front Desk
- Inbound Calls
- Scheduling Appointments
- Clerical Support
- Telephone Calls
- Multi-Line Phone System
- Telephone Switchboard
- Payroll
- Direct Calls
- Office Equipment
- Purchase Orders
- Greeting Visitors
- HR
- Transferring Calls
- Travel Arrangements
- Event Planning
- Fax Machines
- Multi-Line Telephone System
- PowerPoint
- Expense Reports
- Route Calls
- Word Processing
- Collating
- Conference Room
- Administrative Support Tasks
- Office Machines
- Bank Deposits
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the receptionist/administrator support.
How to write receptionist/administrator support experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great receptionist/administrator support resumes:
Work History Example #1
Office Associate
Walmart
- Analyzed and corrected daily and weekly payroll
- Avoided shrinkage and escalated situations with customers.
- Composed effective accounting reports summarizing accounts receivable and payable data.
- Filled out deposits and made sure safe was correct in amounts and change, ordered money from bank and light cleaning.
- Processed week-ending payroll according to company guidelines and researched errors in processing.
Work History Example #2
Department Coordinator
MAIN STREET MORTGAGE INVESTMENT
- Reduced cost of processing payroll checks approximately $30,000 per year, by creating a new process and sort plan.
- Designed marketing and communications collateral; frequently drafted, prepared, and edited various correspondence.
- Created reporting and access security records for all SharePoint maintained data.
- Supervised employees and operations in the production area TECHNICAL SKILS: Microsoft Word Microsoft Excel Microsoft PowerPoint
- Trained and mentored teammates in various areas such as Information Protection compliance and Disaster Recovery Procedures.
Work History Example #3
Administrative Assistant/Accounts Receivable
JPMorgan Chase
- Processed requests/transactions as appropriate which includes preparing payroll for customers.
- Ensured proper accounting treatment for assets and expenses.
- Applied principles of psychology and communication to identify and analyze behavior of a fraudulent customer or request.
- Ensured the Chase representatives are abiding by FDCPA business guidelines and Federal Compliance rules and regulations.
- Created effective PowerPoint presentations for managers/training functions, while managing all accounts receivable.
Work History Example #4
Administrative Assistant & Marketing Assistant
MetLife
- Received and filed all incoming and outgoing faxes, contacted representative once they had a fax come through or sent out.
- Maintained and updated database and statistical reports on sales commissions and customer billing.
- Managed customer feedback via internet portal.
- Assisted the Marketing Managers group with implementing and delivering marketing communications materials in support of both corporate and in-market strategies.
- Created PowerPoint presentations for weekly staff meetings.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Certificate In English
George Mason University, Fairfax, VA
2009 - 2010
Highlight your receptionist/administrator support certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your receptionist/administrator support resume:
- Certified Medical Administrative Assistant (CMAA)
- Word 2010 Certification
- Nationally Certified Medical Office Assistant (NCMOA)
- Microsoft Office Specialist: Expert (Office 365 and Office 2019)