Customer Service Representative
Representative Job 16 miles from Cedar Hill
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
● Provide first level support to customers
● Resolve issues effectively, escalating as needed
● Greet customers with a professional and welcoming manner
● Speak to as many customers as possible daily
● Monitor and track recurring customer issues
● Update customer accounts
● Offer upgrade paths or new services to new and existing customers
● Support the Customer Success Manager as needed
Requirements:
● Demonstrate experience utilising computers
● Ability to troubleshoot and effectively
● Clear communication with peers
● Must think independently with an attention to detail
● Track and monitor tasks to completion
● Must be team oriented and maintain a professional demeanor at all times
● Enjoy helping and speaking with customers
● Excellent customer service and communication skills
● Must have a collaborative approach and positive attitude
Please submit your to apply!
Customer Service Representative
Representative Job 16 miles from Cedar Hill
We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Specialist Qualifications:
· Superior verbal & written communication skill-sets
· Work with a sense of urgency; demonstrate timely and thoroughly execution
· Upbeat & outgoing mindset with positive energy
· Interacts successfully with individuals and also teams
· Maintains fruitful customer connections
· Prior customer service or sales experience
· Interacts successfully along with all amounts of management as well as staff members
· Ability to work effectively independently and within a team to perform all tasks as assigned
· High school diploma or equivalent
· 1 year prior sales coordination or customer support experience
· Prior SAP experience is a plus
· Flexible with an ability to handle multiple tasks when priorities shift
· Must be available to work on-site in Dallas, TX
Customer Service Specialist Tasks & Duties
· Processes new orders based on customer requests.
· Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability.
· Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
· Provide sales support
· Demonstrate solid troubleshooting skills when issues arise
· Respond to customer questions
· Maintain a reliable working knowledge of customer information
· Effectively handle a number of competing priorities.
· Handle customer inquiries, complaints, and escalations in a professional manner
· Maintain accurate and detailed records of customer interactions
· Other duties as assigned to meet operational needs
Benefits:
· Standard starting compensation is commensurate with experience
· Regular performance reviews
· Training, networking and development opportunities
· Flexible scheduling
To begin the application process, please submit your resumé.
Representative, Client Svc I
Representative Job 45 miles from Cedar Hill
US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to lift up to 50lbs.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated hourly rate for this role: $17.20 - $23.37
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#LI-EF1 #PM19
PIebe95ed0ff9d-26***********6
Client Services Representative
Representative Job 19 miles from Cedar Hill
SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
Payment Processing: Process and record payments with precision and adherence to company protocols.
Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
Order Management: Manage client catalog orders and incoming auction bids efficiently.
Customer Satisfaction: Maintain organization's high standards for client satisfaction by providing accurate, clear, and complete information.
Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods.
EDUCATION & EXPERIENCE:
High school diploma required.
2+ years of customer service experience in a fast-paced, client-facing role.
Experience in email and chat-based customer communication (2+ years).
Proficiency in Microsoft Outlook and Excel is a must.
Customer Service Representative
Representative Job 16 miles from Cedar Hill
Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.
The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.
Responsibilities:
Provide excellent customer service in an outgoing, courteous, friendly and professional manner
Process product sales orders for customers via phone, fax or email
Assist customers in locating items in the sales catalog and/or website
Assist customers with product knowledge or technical assistance
Assist customers in tracking sales order shipments
Assist customers with account information and process credit card payments
Requierments:
Must be able to clearly speak and write in English
Spanish speaking/writing skills are a plus*
Must be polite, friendly and outgoing
Must have excellent phone etiquette and people skills
Must be able to work together, as a team, as well as independently
Ability to follow through with questions from customers
Ability to fax/email instructions and/or other document requests to customers
Must possess strong computer and typing skills
Education/Experience Required:
Prior customer service experience is a must
Prior sales experience is helpful
Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
Customer Service Representative
Representative Job 16 miles from Cedar Hill
We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for delivering excellent service to our clients by responding to inquiries, resolving complaints, and ensuring overall customer satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Provide accurate information about products, services, and policies
Resolve customer complaints and issues with empathy, efficiency, and professionalism
Maintain customer records by updating account information and logging interactions in the CRM system
Collaborate with internal departments to address and escalate customer concerns as needed
Follow communication procedures, guidelines, and policies
Identify and suggest process improvements to enhance customer experience
Stay up to date on product knowledge and company updates
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree is a plus
Previous experience in customer service or a similar role preferred
Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Proficient with computers and customer service software (e.g., CRM tools)
Ability to multitask and manage time effectively
Positive attitude and a team-oriented mindset
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Enterprise Sales Representative
Representative Job 26 miles from Cedar Hill
Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have the autonomy to build relationships with new and existing clients through sales calls, company visits, networking and industry events? As an Enterprise Account Executive at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You connect clients with telecommunications products that meet their complex and evolving needs. After completing our award-winning training, you attain or exceed your monthly quota by providing dedicated account management and working a plan of email campaigns, cold calling, discovery calls, appointment setting and client presentations.
How you can make a difference:
Complete our 12-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
Consult with established and prospective clients to develop product solutions.
Deliver product proposals and presentations to decision-makers and close deals.
Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis.
Request a site survey to determine serviceability.
Encourage client retention through coordinated efforts with multiple internal teams.
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Experience: Three or more years of sales experience as a proven sales performer exceeding goals.
Education: High school diploma or equivalent.
Technical Skills: Knowledge of LAN, WAN, high capacity networks and fiber connected networks.
Skills: Effective relationship building, negotiation, closing and English communication skills.
Abilities: Quick learner, deadline-driven and the ability to manage change and shifting priorities.
Availability: Travel to and from assigned territories and company facilities. Valid driver's license.
Preferred qualifications:
Bachelor's degree in a related field.
Familiar with Salesforce or similar CRM.
Proficient in Microsoft Office suite.
Experience selling telecommunications products.
What you can enjoy every day:
Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning Culture: Company support in obtaining technical certifications.
Dynamic Growth: Paid training and clearly defined paths to advance within the company.
Total Rewards: Comprehensive benefits that encourage a work-life balance.
Apply now, connect a friend to this opportunity or sign up for job alerts.
#LI-TC1
SCM230 2025-54038 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Call Center Representative
Representative Job 33 miles from Cedar Hill
you will be a resource in part of a complete call center buildout.
This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.
Experience:
Required:
Strong communication skills-interpersonal, verbal, and written.
2-5 years required experience in a call center, customer service in a medical field, or technical support role
Proficient with computers and common Microsoft applications.
Critical thinking/judgment and effective problem resolution
Preferred:
Sleep study and sleep apnea background or knowledge
Multi-tasking skills with proven results.
Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.
Customer Service Representative
Representative Job 19 miles from Cedar Hill
Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.
The Customer Service Representative will play a crucial role in supporting our customers and sales team.
Assist with placement of quotes / orders via phone, email, fax, or web. Check pricing and availability of parts. Maintain customer backorders. Communicate with customers about any changes in ETA. Check sister companies for availability.
Build strong relationships with customers.
Resolve customer complaints and provide appropriate solutions.
Help meet team sales targets and provide support to outside sales teams. Call customers on promotion deals or to find out why customers sales are up or down.
Work with Purchasing on customer forecasts.
Interface with IT on EDI issues.
Maintain customer contact list for Marketing emails.
Issue RMA's and Credit Memos.
Update and maintain required information on customer portals.
Cross train on other customer service accounts.
Help customers with technical support. Look up parts by application, cross reference, or specifications.
Account maintenance - Enter new customer contact information, customer part cross reference, new ship to locations.
Work with other departments to ensure orders are shipped out on time and correctly. Fill out SSR (Special Sales Request Form) and C of C (Certificate of Compliance) when needed.
Anything else that is deemed necessary by management.
Testing updates to BC and website.
Producing sales forecast and budget.
Helping sales team with reports.
Helping customer service with any questions they have.
Help accounting with collections.
Help train salespeople and customer service on BC. Also solve problems with BC.
Work with purchasing on stock outage.
Pricing.
Client Services Representative (Financial Services)
Representative Job 16 miles from Cedar Hill
Our client, a Financial Services Firm, is seeking an Client Services Representative in their Dallas, TX location:
Responsibilities:
• Handle complex and escalated issues from financial professionals and customers.
• Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc.
• Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer
• Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.
• Utilize the CRM (Client Relationship Management) tool to accurately record each call.
• Work independently within the team to assist callers without requiring outside assistance.
• Participate in special projects as assigned.
• Provide training support on department process and system navigation.
What you need to have:
• 1+ year of previous call center experience
• 1+ year of proficiency with Microsoft Office tools.
• Must have High School diploma or GED
Really catch our eye with:
• Demonstrate a real passion for providing high level of customer service.
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Top notch communication and interpersonal skills
• Keen eye for detail
• Highly responsive to coaching and training.
• Able to work well independently as well as collaborating with team members and other peers/leaders
• Show an understanding of the Financial Services Industry and our role in it.
• Banking experience
• College degree or equivalent experience
Our top performers share the following traits:
• Adaptable to change in a fast paced environment.
• Courteous and empathetic to client concerns
• Superior listening skills
• Positive role model to colleagues
• Team player attitude
• Energetic and results-oriented
Associate Financial Representative
Representative Job 16 miles from Cedar Hill
Launch your financial services career with an organization that positively impacts thousands of families and communities each year. Modern Woodmen of America is a fraternal financial services organization built to help families throughout life. Together with our members across the country, we pioneer bright futures in the communities we serve.
About the role
Our financial representatives at Modern Woodmen of America are dedicated to helping individuals from all backgrounds achieve their financial goals. They create and execute tailored financial plans that illustrate members' current situations, outline their future aspirations, and offer the necessary financial tools and support to reach those goals.
About Modern Woodmen of America
Modern Woodmen of America is one of the nation's largest fraternal benefit societies, with over $18 billion in assets. Fraternalism is a unique combination of business and giving back to those we serve - a continuous cycle of positive impact.
Our representatives provide financial guidance and products to help members protect their families and their futures.
Our products help fund member programs, including social, educational and volunteer activities that enrich members' lives and meet local needs.
Our programs build and strengthen relationships, allowing for membership growth and greater community impact.
We're proud of the impact fraternalism makes. It's what allows Modern Woodmen - and you, as a Modern Woodmen financial representative, to make a difference in your community!
In 2024, Modern Woodmen spent $17.4 million in support of fraternal programs for members in hometown communities of all sizes across the United States.
About you
Show integrity and character.
Demonstrate leadership skills.
Team-oriented.
Focus on results/success driven.
Can or have overcome adversity.
Grow by helping others.
Show volunteer spirit in the community.
Look for self-improvement opportunities.
Enjoy building long-term relationships.
Credible, trustworthy and honest.
Education and training
Modern Woodmen's education and training programs start the first day and continue throughout your career. Whether you have an extensive background in financial services or you're just getting started, you'll have the support you need. With hands-on workshops, mentorship from seasoned professionals, and access to the latest industry resources, you'll be well-equipped to succeed in your new role. Our goal is to see you succeed as a trusted professional who can positively impact the lives of many.
Qualifications
Passion for bettering members' financial lives.
Ability to obtain or already hold: an active life insurance license, FINRA securities registration (Securities Industry Essentials /SIE), Series 6 and/or 7 license, and Series 63 license, as required by state).
Ability to pass a background check that includes satisfactory regulatory, criminal and financial standing.
Benefits and perks
Paid medical and dental insurance.
401(k) retirement plan with company match.
Noncontributory pension plan.
Group term life insurance.
Expense-paid trips, bonuses and other incentives.
Modern Woodmen is an equal opportunity employer.
Life Safety Systems Sales Rep FIRE Electronic
Representative Job 19 miles from Cedar Hill
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company Vehicle
Check us out!: ****************************
What you will do:
Our continued growth has produced a need for a hardworking Life Safety Systems Sales Representative, FIRE Electronic to join our team. In this exciting and rewarding role the responsibilities will include expertly representing the Company with respect to the promotion and sale of Fire Safety/Fire Alarm Systems to Contractor customers and end users within an assigned territory and accounts.
How you will do it:
As a Sales Representative you will establish contact with prospects and qualify potential buyers by scheduling sales calls, following up on leads, and using Johnson Controls marketing strategies.
Develop a sales strategy to gain customer understanding of company product offerings, qualify and prioritize opportunities, and maintain appropriate territory records.
Conduct seminars, demonstrations, etc. in order to generate, develop, and qualify leads for prospective customers.
Develop financial justifications, prepare proposals, make presentations, and perform vital follow-up for successful closing of the sale.
Interface efficiently with district operations to deliver and improve service delivery.
Deliver sales against an assigned quota.
Maintain established accounts as an Account Representative through regular customer contact in pursuit of follow up on sales.
Report progress and supply metrics to operation and corporate teams on a weekly and monthly basis.
Participate in trade shows, special product demonstrations and other events with the objective of growing sales and improving the company’s image.
What we look for:
Required
Highly motivated and success driven.
High degree of self-discipline.
Self-Motivation with good interpersonal skills.
Good oral and written communication skills and sales techniques.
Ability to quickly identify and qualify opportunities.
Ability to persuade and close sales.
Ability to acquire appropriate licenses required by national, state and local codes.
Minimum of two years successful sales experience in Electronic Systems or similar experience
Preferred
Bachelor's degree in marketing, business, or engineering preferred or equivalent work experience.
Experience working with electrical contractors, ability to read blueprints and wiring diagrams desirable.
Computer experience (Microsoft and Oracle programs preferred.)
#LI-AR1
#SalesHiring
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Representative Job 24 miles from Cedar Hill
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Marketing Representative
Representative Job 16 miles from Cedar Hill
Employment Type: Full-Time
Lava Events is hiring a Marketing Representative in Dallas, TX. This position is ideal for a candidate looking to utilize their skills in business development, sales, and marketing, offering hands-on training and a clearly defined growth path into leadership roles. The Representative will play a vital role in driving client success through customer acquisition, brand promotion, and market outreach.
Primary Responsibilities
Engage directly with prospective and existing customers to understand needs and provide tailored product/service solutions.
Represent client brands during presentations and consultations.
Participate in and contribute to daily team meetings, strategy sessions, and marketing briefings.
Collaborate closely with team members to achieve daily and weekly sales goals.
Prepare and submit accurate daily performance reports and customer feedback.
Assist in planning and executing promotional campaigns, including product launches and test market initiatives.
Process sales transactions for new client accounts
Marketing Representative Candidate Qualifications:
1+ years of experience in client support, customer relationship management or sales environments preferred.
Proven ability to adapt, learn quickly, and take initiative prioritizing tasks effectively
Experience in mentoring or training peers is a plus.
Bachelor's degree required.
Marketing Representative Candidate Traits:
Strong organizational skills and a keen attention to detail.
Proactive problem-solving approach with a solutions-first mindset.
Team player with a positive, goal-oriented attitude.
Comfortable working in a fast-paced, client-focused environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong verbal and written communication skills, maintaining professionalism at all times
Additional Information
Candidates must be at least 18 years of age.
Must be authorized to work in the U.S. or have DHS work authorization.
Please submit your resumé or LinkedIn profile to apply.
Sales Development Representative
Representative Job 33 miles from Cedar Hill
Are you hungry to break into tech sales and become a top performer? Do you thrive in a fast-paced environment where you can learn, grow, and make a real impact? If so, this is the opportunity for you! As a Sales Development Representative (SDR), you'll be the crucial first point of contact in our sales process, qualifying prospects and uncovering valuable opportunities through strategic conversations. Your role focuses on scheduling product demonstrations and conducting thorough discovery calls, setting the foundation for our Account Executives' success.
Why You'll Love This Role:
Fast Track Your Sales Career: We provide comprehensive training and mentorship to help you master the fundamentals of sales and set you up for a successful future as an Account Executive.
Earning Potential: Your hard work is directly rewarded with high earning potential. The more you learn and grow, the more you earn!
Be a Part of a Winning Team: Join a collaborative and supportive team environment where you'll learn from experienced sales professionals and celebrate each other's successes.
Make a Tangible Impact: You'll play a crucial role in driving revenue growth by identifying and qualifying leads, building relationships with potential customers, and setting the stage for closed deals.
What You'll Do:
Generate new business opportunities through outbound prospecting (calls and emails).
Master our sales methodology and technology to effectively manage your day and pipeline.
Qualify potential leads, engage in discovery conversations, and schedule demos for Account Executives.
Collaborate with Account Executives to develop and execute winning sales strategies.
Continuously learn and improve your sales skills through coaching and feedback.
What You'll Bring:
0-4 years of experience in a corporate environment. We welcome recent graduates and career changers with a passion for sales!
Proven time management and organizational skills. You're a master of your calendar and to-do list.
A knack for learning new technologies quickly. You're tech-savvy and eager to master new tools.
A strong sense of urgency and a results-oriented mindset. You're driven to succeed and exceed expectations.
Exceptional communication and interpersonal skills. You build rapport easily and communicate clearly and persuasively.
A coachable attitude and a hunger for feedback. You're eager to learn, grow, and constantly improve.
Our Investment in You:
During your first month at ServiceTitan, you'll experience:
A comprehensive new hire orientation and SDR Enablement program designed for your success
In-depth training on:
Core SDR responsibilities
The trades industry landscape
Customer personas and ideal client profiles (ICP)
Our Tech Stack: Salesforce, Salesloft, Gong, ChiliPiper
Integration with our dynamic SDR team and key stakeholders across departments
Personalized development through:
One-on-one call review coaching sessions
Interactive role-playing exercises
Hands-on learning with your Manager and fellow team members
Clear, actionable feedback to develop and nurture sales skills
Note: When you submit your application for our Sales Development Representative (SDR) position, your resume will be considered for all available SDR opportunities across our organization. Our dedicated recruiting team reviews candidates for multiple sales verticals, ensuring your application receives maximum exposure to all our different teams and opportunities.
If you're ready to launch your sales career with a company that invests in your success, we want to hear from you!
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $56,014 USD - $60,008 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.
Collections Representative Opening #483562
Representative Job 14 miles from Cedar Hill
*Date Posted*: 06/02/2025 *Hiring Organization: *Rose International Number*: 483562 *Industry:* Financial Services *Job Title:* Collections Representative *Work Model*: Onsite *Shift:* Monday-Thursday: 8AM-9PM (8-hour shift assigned)
Friday: 8AM-5PM (8-hour shift assigned)
Two Saturday Month: 8AM-2PM
Possible Sunday assigned: 12PM-6PM
*Employment Type: *Temp to Hire
*FT/PT: *Full-Time
*Estimated Duration (In months):* 13
*Min Hourly Rate($*): 19.00
*Max Hourly Rate($):* 19.00
*Must Have Skills/Attributes*: Call Center, Collections
*Experience Desired*: Auto Collections (2 yrs)
*Required Minimum Education*: High School Diploma or equivalent
*Preferred Education:* High School Diploma or equivalent
*Job Description*
*Required Education:*
* High school diploma or equivalent
*Required Skills and Competencies:*
* Call Center experience
* Auto Collections, Banking/Financial Collections or Credit Card Collections (2+ years of collections experience)
* Good verbal and written communication skills
* Good decision-making and problem-solving skills
* Good time management/organizational skills
* Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
* Ability to work in a team environment
* Ability to work flexible schedule, including overtime as needed
* Stable work history
The primary purpose of the Collections Agent is to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
*Collections Representative Essential Duties and Responsibilities:*
* Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
* Place or receive calls in priority order as established by management
* Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
* Navigate and interpret various screens and relay information to clients accurately and professionally
* Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
* Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
* Order updated credit bureau report or initiate skip tracing process in accordance with established standards
* Initiate extensions on accounts based upon written policy guidelines
* Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
* Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
* Ensure that appropriate letters are sent to debtors
* Process customers' payments through electronic draft, if applicable
* Process account maintenance transactions according to established guidelines
*\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\**
*\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\**
*Benefits:*
*For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.*
*California Pay Equity:*
*For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.*
*Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.*
*If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.*
*Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).*
#UNI
Job Types: Full-time, Temporary
Pay: $19.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Vision insurance
Application Question(s):
* Do you have 2-3 years of call center collections experience?
* Do you have banking (i.e. auto loan) collections experience?
* Do you have limited number of short-term positions on your resume?
* Are you authorized to work on Rose International's W2 without sponsorship?
Education:
* High school or equivalent (Required)
Experience:
* collections : 2 years (Required)
Ability to Commute:
* Arlington, TX 76018 (Required)
Work Location: In person
Call Center Representative
Representative Job 16 miles from Cedar Hill
We are currently seeking Call Center Representatives for our Inside Sales Call Center team. Our Call Center Representatives speak with prospective customers over the phone and sets appointments for our Design Consultants in the field. This is a full-time position at our Corporate Headquarters in Dallas, TX.
Looking for growth? We promote from within, offering room for growth and career advancement. Come join our Team and see why Woodbridge Home Solutions is considered one of the best places to work!
Requirements:
Call center and inside sales experience is preferred
Ability to build quick rapport with customers
Excellent phone communication and conversational skills
Strong work ethic and organizational skills
Proven track record of meeting or exceeding set performance standards
Must be willing to work daytime, evening, and weekend shifts
High school diploma, or equivalent
Pass pre-employment background check
Benefits:
$18 Hourly Base pay
Bi-Weekly Bonus & Incentives
All in compensation expectation $25 per hour +
Health, Dental & Vision Benefits
Company Paid Disability & Life Insurance
Holiday/Paid Time Off
401K, HSA, FSA
Woodbridge Home Solutions is an equal opportunity employer. To learn more about Woodbridge Home Solutions, please visit our website at
*******************************
Posted Min Pay Rate USD $18.00/Hr. Posted Max Pay Rate USD $18.00/Hr. Not ready to apply? Connect with us for general consideration.
Representative, Process Fulfillment (Onsite Position)
Representative Job 16 miles from Cedar Hill
) Country: United States of America
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
Accountable for the completion of transactional account processes, including Title Release requests, executing paid in full documents, incoming mail, direct lien perfections and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.
This position requires regular attendance in the Dallas office.
Receives and reviews incoming work, processes account transactions, and verifies to ensure account accuracy.
Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.
Organizes and completes work accurately and in accordance with established measures/deadlines and assigned goals.
Documents and tracks all account activity in system of record.
Identifies and resolves issues within assigned scope.
Maintains effective communication with all colleagues, customers and third parties.
Provides daily support and resolution to all internal customers regarding escalated issues.
Updates the system with proper documentation for research, tracking, reconciliation and repository purposes.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience: Business, Accounting, Finance or equivalent degree. - Preferred.
Other Equivalent combination of education and experience may be substituted in lieu of degree. - Preferred.
0+ Years Financial Services Industry experience. - Preferred.
0+ Years Previous experience or background in automotive financial services. - Preferred.
Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Intermediate to advanced typing and data entry processing skills.
Ability to handle multiple tasks simultaneously.
Excellent organizational and time management skills with strong attention to detail.
Ability to educate customer on a service or product solution.
Ability to work effectively as a team member.
Ability to respond to internal and external requests as needed.
Ability to adhere to policies, procedures, and instructions of management.
Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Intermediate to advanced typing and data entry processing skills.
Ability to communicate effectively and professionally with internal and external customers.
Ability to handle multiple tasks simultaneously.
Excellent organizational and time management skills with strong attention to detail.
Ability to educate customer on a service or product solution.
Ability to work effectively as a team member.
Ability to respond to internal and external requests as needed.
Ability to adhere to policies, procedures, and instructions of management.
Certifications:
No Certifications listed for this job.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$33,750.00 USD
Maximum:
$58,000.00 USD
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
Inbound Cable Sales Representative (FULL-TIME)
Representative Job 16 miles from Cedar Hill
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif;"strongemspan style="font-size: 14.0pt; color: #333333;"CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS/span/em/strong/span/pp style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; color: #333333;"span style="font-size: 14pt;"We are looking for Customer Service Representatives to support inbound /spanspan style="font-size: 14.0pt;"customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. br//span/span/pp style="margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif;"There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. /spanspan style="font-size: 14pt;"span style="font-family: calibri, sans-serif;"This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management./span /span/span/p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
--------------
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"span style="color: #ffffff;"-/span/p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
POSITION RESPONSIBILITIES
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin-bottom: 0in;"span style="font-family: calibri, sans-serif;"strongemspan style="font-size: 14.0pt; color: black;"WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?/span/em/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. /span/pp style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif;" /span/pp style="margin-bottom: 0in;"span style="font-family: calibri, sans-serif;"strongspan style="font-size: 14.0pt; color: black;"Essential Duties/span/strong/span/pulli style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Handle inbound and outbound contacts in a courteous, timely, and professional manner/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Listen to customers, understand their needs, and resolve customer issues/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Utilize systems and technology to complete account management tasks/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Accurately document and process customer claims in appropriate systems/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Follow all required scripts, policies, and procedures/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Utilize knowledge base and training to accurately answer customer questions/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Comply with requirements surrounding confidential information and personal information/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Appropriately escalate customer issues with the managerial team/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Ensure first call resolution through problems solving and effective call handling /span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Adhere to all attendance and work schedule requirements /span/li/ul
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
CANDIDATE QUALIFICATIONS
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt;"emstrongspan style="color: black;"WONDER IF YOU ARE A GOOD FIT? /span/strong/em/span/pp style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. /span/pp style="margin-bottom: .0001pt;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;" /span/pp style="margin-bottom: .0001pt;"/pulli style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Must be 18 years of age or older/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"High school diploma or equivalent/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Experience with data-entry utilizing a computer/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"The ability to read and speak English fluently/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Have a wired, high-speed internet connection (Download speed of 20Mbps+)/span/lili style="color: black;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Excellent organizational, written, and oral communication skills/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"The ability to type swiftly and accurately (20+ words a minute)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Ability to work regularly scheduled shifts within our hours of operation including the training period. /span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Highly reliable with the ability to maintain regular attendance and punctuality/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"The ability to evaluate, troubleshoot, and follow-up on customer issues/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"An aptitude for conflict resolution, problem solving and negotiation/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Must be customer service oriented (empathetic, responsive, patient, and conscientious)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Ability to multi-task, stay focused, and self-manage/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Strong team orientation and customer focus/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"The ability to thrive in a fast-paced environment where change and ambiguity are prevalent/span/lili style="color: #2d2d2d;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Excellent interpersonal skills and the ability to build relationships with your team and customers/span/li/ulp style="margin: 0in 0in .0001pt .25in;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Preferred (Not Required)/strong/span/pulli style="color: #333333;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/span/lili style="color: #333333;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"State or Federal work experience/span/li/ul
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
COMPENSATION DETAILS
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?/span/strong/span/pp style="margin: 0px;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"What You Can Expect from MCI:/span/strongspan style="color: black;"br/span style="color: #333333;"We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/span/span/span/pulli style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Paid Time Off/strong: span style="color: #333333;"Earn PTO and paid holidays to take the time you need./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Incentives amp; Rewards/strong: span style="color: #333333;"Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!/span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Health Benefits/strong: span style="color: #333333;"Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Retirement Savings/strong: span style="color: #333333;"Secure your future with retirement savings programs, where available./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Disability Insurance/strong: span style="color: #333333;"Short- and long-term disability coverage is available to help protect you during unexpected challenges./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Life Insurance/strong: span style="color: #333333;"Access life insurance options to safeguard your loved ones./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Career Growth/strong: span style="color: #333333;"With a focus on internal promotions, employees enjoy significant advancement opportunities./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Paid Training/strong: span style="color: #333333;"Learn new skills while earning a paycheck./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Fun, Engaging Work Environment/strong: span style="color: #333333;"Enjoy a team-oriented culture that fosters collaboration and engagement./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Casual Dress Code/strong: span style="color: #333333;"Be comfortable while you work./span/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"Compensation amp; Benefits that Fit Your Life/span/strongspan style="color: black;"br/span style="color: #333333;"MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./span/span/span/pp style="margin: 0px;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/span/p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
PHYSICAL REQUIREMENTS
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./span/p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
CONDITIONS OF EMPLOYMENT
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 14pt;"All MCI Locations/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be authorized to work in the country where the job is based./span/li/ulp style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 14pt;"Subject to the program and location of the position/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./span/lilispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be willing to submit to drug screening. Job offers are contingent on drug screening results./span/li/ul
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
REASONABLE ACCOMMODATION
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"span style="font-family: calibri, sans-serif;"span style="font-size: 14pt; color: #333333;"Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./span/span/p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
EQUAL OPPORTUNITY EMPLOYER
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan data-preserver-spaces="true" style="color: #333333; background: transparent; margin-top: 0pt; margin-bottom: 0pt; font-family: calibri, sans-serif; font-size: 14pt;"At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment./span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan data-preserver-spaces="true" style="color: #333333; background: transparent; margin-top: 0pt; margin-bottom: 0pt; font-family: calibri, sans-serif; font-size: 14pt;" /span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"span data-preserver-spaces="true" style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;"MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal h
Representative, Administration Center
Representative Job 16 miles from Cedar Hill
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
* Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Prepare and maintain various department reports, including weekly headcount reports and daily manning.
* Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
* Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
* Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
* Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
* Greets and directs team members and external visitors.
* Maintains office supply inventory and initiates department supply orders when necessary.
* Submits transactions for computer and system accesses.
* Sort, track and file data and correspondence
* Process time-sensitive requests
* Efficiently and effectively communicate to high levels leadership to address operational inquires
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
* May be required to work shifts, nights, weekends and holidays
* Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalent
* Prior administrative experience
* Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
* Minimum of 1 year experience in an office setting
* Associate's degree or equivalent work experience
Skills, Licenses & Certifications
* Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
* Broad understanding of Workbrain or other time and attendance applications
* Ability to prepare correspondence and format reports
* Ability to maintain confidentiality with team member files, payroll data and personal information
* Ability to prioritize and organize work functions effectively
* Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities: Dallas - TX
Requisition ID: 79479