Customer Service Representative
Service Representative Job 20 miles from Hazel Park
Job DescriptionLoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? Are you bilingual in English and Spanish? If so, you've come to the right place! **We are currently hiring for our location at 2135 Dixie Hwy, Waterford Township, MI 48328 **
Incentives:
Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on Sundays!
Weekly Pay
Health Benefits
Paid Holidays
Vacations
Retention Bonus
Paid Time Off
Paid On-site Training
Competitive Salaries
Requirements:
Must be at least 18 years old
Must be able to work full time
Must be bilingual in English and Spanish
Have a high school degree or equivalent
Basic computer and data entry experience
Collections experience preferred
Criminal background check
Consumer credit check
Drug screen
Primary Responsibilities:
Provide superior customer service
Loan processing
Cash handling
Collection calls
How to Apply:
Apply via portal in job posting (please include your resume)
Notes:
Resumes must include employment history, employment dates, description of each position, and educational background.
Our Background
LoanMax is one of America's most respected loan companies. We believe our customer service representatives are the heart of our business. We take pride in providing our customers with excellent service, and we have high expectations for our customer service representatives. We are looking for an individual who is motivated, honest, dependable, and seeking a career providing superior customer service.
Virtual Hotel Reservations Agent
Service Representative Job 5 miles from Hazel Park
Virtual Hotel Reservations Agent No Experience Needed Work From Home Are you passionate about travel and looking for a flexible remote opportunity? Join our team as a Virtual Hotel Reservations Agent and help clients secure the perfect accommodations all from the comfort of your home! No prior experience? No problem! We provide comprehensive training and ongoing support to help you succeed.
Why Join Us?
Work from anywhere set your own hours and enjoy work-life balance
Be part of a top-rated host agency with 70+ years of industry experience
Gain access to exclusive travel perks, discounts, and incentives
Receive step-by-step training, mentorship, and marketing tools
Join a supportive community of travel professionals and entrepreneurs
What You'll Do:
Assist clients in booking hotels, resorts, and vacation rentals
Research and recommend accommodations based on client needs and preferences
Provide top-notch customer service and handle travel-related inquiries
Stay updated on hotel promotions, special offers, and industry trends
Use online platforms to manage reservations and streamline the booking process
Requirements:
Must be at least 18 years old
Strong communication and customer service skills
Ability to work independently and stay organized
Passion for travel and helping others plan memorable stays
Must have a computer, smartphone, and reliable internet connection
Fluency in English required; bilingual is a plus
Perks & Benefits:
1099 business opportunity earn commissions and bonuses with unlimited potential Work with leading hotel brands and travel suppliers Access to travel discounts and incentives to experience destinations firsthand Ongoing training and networking opportunities with industry experts
Available Locations:
We are accepting applicants from Antigua and Barbuda Argentina Aruba Australia Bahamas Barbados Belize Bermuda Bolivia Cayman Islands Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador France Germany Grenada Guatemala Honduras Italy Mexico Netherlands New Zealand Nicaragua Panama Peru Saint Kitts & Nevis Saint Lucia Spain Trinidad & Tobago United Kingdom United States Uruguay
Turn your passion for travel into a career! Apply now to become a Virtual Hotel Reservations Agent!
Phlebotomist Patient Services Representative
Service Representative Job 26 miles from Hazel Park
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Patient Services Representative draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
The Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
The Patient Services Representative will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
Job Requirements:
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
Required Education:
High school diploma or equivalent required
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
Minimum of 6 months of experience required.
One(+) year phlebotomy experience preferred.
Customer service in a retail or service environment is preferred.
Keyboard/data entry experience is a must.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company:
Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-22294 #gttqst #gttjobs
Enterprise Solutions Representative
Service Representative Job 40 miles from Hazel Park
PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
We are hiring for two separate territories:
Territory 1: Detroit Metropolitan area including Hillsdale, Lenawee, Jackson, Eastern Macomb, Monroe, and Washtenaw counties
Territory2: Northwestern Ohio and Ft. Wayne, IN areas.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Responsibilities
* Identify and deliver new PITT OHIO Customers.
* Promote and sell all PITT OHIO Enterprise services.
* Efficiently maintain existing PITT OHIO customer relationships
* Prospect and develop retention program for new PITT OHIO Customers
* Effectively negotiate rate increases
* Support all Company goals and policies
* Sales territory must meet or exceed scorecard growth goal
Other Duties:
* Interface with Operations, Pricing, Claims, Collections and Business Development Representatives
* Able to react to change in response to changes in the Company's go to market strategy.
* Proficiently use PITT OHIO Sales applications.
* Participate in "Huddles" (collaborative sales meetings) to grow business.
Qualifications
* Minimum 3-5 years B2B sales experience
* Previous experience or ability to learn the transportation industry preferred
* Fluent English language skills
* Excellent interpersonal, verbal and written communication skills
* Experience in Microsoft Office and the Internet
* Valid Drivers License and clean driving record required
Working Conditions:
* Travel is required; must be able to energetically travel by car, plane or public transportation
* Weekend and evening client contact required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
Customer Service Expert
Service Representative Job 16 miles from Hazel Park
Job Description
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you’ll love working here include:
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
Responsibilities
Building and maintaining long-term relationships with broker accounts in all 50 states
Training and educating brokers on UWM's Easiest Application System Ever (EASE), programs, products, guidelines and processes
Acting as your clients’ go-to resource for guidance and solutions
Delivering up-to-the-minute information about the latest products, resources and industry updates
Championing your brokers and striving to make every loan a success story
Monitoring the performance of accounts in your pipeline
Building and managing a strong pipeline of loans to meet and exceed sales goals
Qualifications
Required:
High school diploma or equivalent
Mininum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executive
OR minimum one year of relationship based sales experience
Understanding the difference between retail and wholesale lending
Proven success in building business relationships
Confident communication skills and professionalism over the phone and face to face
Proficiency with technology including Microsoft Office, CRM's and the ability to multi-task
Ability to take feedback and be coached up with the desire to get better every day
Hard workers who take accountability for their actions
Self-motivated with a strong work ethic and a positive attitude
Preferred:
Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lender
Inside sales and / or phone sales experience
A passion for the mortgage industry
Previous in a business to business sales model
A desire for a six figure income and motivated to work in a competitive sales environment
NOTE: This is an inside account executive position based in Pontiac, Michigan. Candidates must reside or be able to relocate to the metro Detroit area. We are not currently seeking outside account executives. Our account executive's work a 10:00am to 7:00pm schedule with a one-hour lunch.
Client Access Specialist
Service Representative Job 5 miles from Hazel Park
Job Title: Client Access Specialist
Department: Centralized Patient Access
Reports To: Lead Client Access Specialist
FLSA Status: non-Exempt
Client Access Specialists will provide exceptional customer service and knowledge of NSO's programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.
Requirements and Duties
Answer high volume of phone calls, route, and respond appropriately
Schedule appointments for consumers
Confirm upcoming appointment times and reschedule if necessary
Monitor clinician calendars and schedule appointments
Perform insurance verification and confirm consumer demographic and contact information
Register new consumers in the electronic medical records system
Monitor for referrals and conduct follow up activities
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Manage patient demographic and personal information.
Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
Compile, verify, type, file medical records, correspondence, and reports
Update records upon receipt of new information
Assist with departmental / unit audits and investigations.
Distribute medical charts to the appropriate departments / units within NSO.
Maintain quality and accurate records by following NSO procedures.
Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
Ensure all medical records are protected and kept confidential
Other duties as assigned.
Work Environment
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Must be able to lift up to 15lbs on occasion
Seeing/vision, talking/speaking and listening/hearing are continuously required.
Frequently required to sit & stand during working hours Frequently required to sit, walk or drive.
Occasionally required to travel between work locations.
Requirements
Qualifications:
Education : High School Diploma or equivalent
Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Proficiency in electronic medical records systems
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Valid Michigan Driver's license/access to private transportation.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience working with data in all forms including electronic formats and databases.
Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
Benefits Overview
403(b) retirement plan
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability (STD/LTD)
Combined Time Off (CTO)
E.E.O.C. Statement
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
Customer Relations Specialist
Service Representative Job 24 miles from Hazel Park
Job Description
Do you love to talk to people, especially on the phone, and help them receive excellent service?
The Customer Relations Specialist (CRS) is responsible for providing our customers with the best experience they have ever had or ever will have working with a home improvement company. The CRS will steward the millions of dollars in advertising spend and assets (names, phone numbers, addresses, and email addresses) through outbound and inbound calls, prompt pick up of inbound calls, pleasant and welcoming tone and demeanor on the phone and in print. A CRS will be committed to setting appointments and filling our Roofing Specialists weekly Sales Availability Calendar. A CRS is required to make outbound calls to both new and old leads in our CRM throughout the day. A CRS is responsible for setting qualified appointments for our Roofing Specialists through phone calls, emails, and texts. Each lead requires vetting and qualifying before being scheduled for an appointment. A CRS must be a well-spoken individual who works great with others and is driven by positive and healthy Teammate and customer interaction.
Benefits
Hourly Base Salary Based on Experience
Parental Leave
Hands on Training
Birthday's Off
Retirement Plan
Anniversary Recognition
Faithbased Company
Positive Environment
Health Insurance
Dental Insurance
Vision Insurance
Responsibilities
THE SCHOENHERR ROOFING 5-STAR CUSTOMER EXPERIENCE Ensure that every customer receives this every time by building and establishing trust and managing the customer relationships by focusing on the company core values from the first to the last contact. Intentionally look to encourage positive reviews and referrals beginning with the first communication with the customer. Manage clients with all necessary follow up until the project is passed to the sales team or repair technicians.
Phone Calls Call and build relations with all incoming and prior leads to schedule appointments for our roofing specialists, or qualify them for our repair technicians, whether they are future or past customers. 300 minimum outbound calls made per day. 9 new appointments for each full time Roofing Specialist Team per week. Take inbound calls as needed. Update and keep referral list current on a weekly basis.
Lead Assessments Follow up on all qualified, new, and old leads via email, text, and phone calls. Ensure the potential customer and home is to our standards.
Follow Up Follow up with customers on the specific date and time requested. If a lead has not been contacted, the Customer Relations Specialist is expected to continue pursuing the individual according to departmental expectations.
Requirements
2 or more years of customer relations experience. preferably call center.
Self-motivated.
Valid drivers license. Clean driving record preferred.
Proficient in Microsoft Office (Word, Excel, Access).
Experience using a CRM or project management software.
A tenacious and dedicated approach to life. Always striving to better yourself personally and professionally.
Excellent written and verbal communication skills.
Highly organized and highly attentive to detail.
Working knowledge of technological tools and ability to utilize various software systems.
Exceptional follow up and follow through skills.
Ability to multi-task and pivot quickly.
Problem solving skills and solution focused mindset orientation.
You are genuinely and naturally a friendly person who likes people.
Call Center Clinical Specialist PT
Service Representative Job 5 miles from Hazel Park
(THIS IS A PART-TIME POSITION)
Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers.
Initiates referrals to selected providers.
Provides re-authorization of SUD/Mental Health/co-occurring services.
Assists providers with additional client information to provide appropriate referral for treatment services.
Evaluates clinical appropriateness for consumers.
Establishes funding eligibility.
Applies priority status criteria for placement.
Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care.
Monitors client's compliance with services and assists with aftercare/recovery plan services.
Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay.
Manages client care through the MH-WIN system.
Provides community callers with information related to community resources and assists callers with information on how to access community services.
Utilizes computer to perform clinical and administrative job functions.
Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive.
Works collaboratively with providers, health home teams, and community agencies.
Proposes alternative and creative Care Plans when progress is stalled.
Participates actively in program enhancements and the QI program.
Conducts data gathering, documentation and analysis.
Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical.
Communicates with medical and behavioral providers regarding treatment planning.
Communicates with medical and behavioral providers regarding clinical and psychosocial needs.
Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment.
Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria.
Enters data and reports into written formats and electronic databases.
Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements.
Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support.
Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request.
Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSA's)
Knowledge of DWIHN policies, procedures and operations.
Knowledge of the DWIHN provider network.
Knowledge of medical and behavioral health practices and terminology.
Knowledge of MDHHS policies, rules, regulations and procedures.
Knowledge of Call Center Operations.
Knowledge of Customer Service practices and principals.
Knowledge of co-occurring and substance use treatment services.
Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2.
Knowledge of SUD Policies and Procedures.
Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations.
Knowledge of women specialty services requirements.
Knowledge of priority population admittance.
Knowledge of State Disability Assistance (SDA).
Knowledge of Intravenous Drug User (IDU) management.
Knowledge of and ability to use screening and assessment tools for behavioral health services.
Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services.
Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population.
Knowledge of the identification and treatment of co-occurring mental health and substance use disorders.
Knowledgeable of psychotropic medications.
Knowledge of Pre-Admission Review (PAR) Screening.
Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
Computer skills
Time management skills
Organizational skills
Critical thinking skills
Decision Making skills
Customer Service skills
Language skills
Listening skills
Relationship building skills
Teamwork skills
Training skills
Ability to communicate orally.
Ability to communicate in writing.
Ability to work effectively with others.
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
Judgement/Reasoning ability.
REQUIRED EDUCATION:
A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field.
REQUIRED EXPERIENCE:
Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting.
REQUIRED LICENSE(S):
A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
A valid State of Michigan Driver's License with a safe and acceptable driving record.
Working Conditions
Part-Time staff are allowed to work remotely with management approval.
This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.
Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.
The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer
Call Center Representative (On-Site)
Service Representative Job 9 miles from Hazel Park
Job DescriptionSalary: $15 Hourly
Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!
Summary:
Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.
Essential Duties and Responsibilities: (Other duties may be assigned)
Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
Maintains contact center database by entering call log notes and important call information.
Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Skills/ Qualifications:
Customer Focus
Effective Communication
Effective Listener
Problem-Solving
Job Requirements:
High School Diploma or equivalent.
1-4 years of customer service experience, preferably within a call center environment.
Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
Ability to remain flexible and adaptable in a fast-paced environment.
Pay / Location:
$15/hour + quarterly quality bonus, depending on experience
In office - Troy, Michigan
Account Services Representative - Part Time
Service Representative Job 17 miles from Hazel Park
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Part Time Account Services Representative at our Home Office in Auburn Hills, MI. Candidates must be available to work varying hours Monday-Friday between 9:00 AM-5:30 PM.
Position Purpose:
Responsible for providing excellent, professional service to other credit union departments and members by phone or email. Responsible for posting mail transactions. Performs clerical duties and supports all credit union initiatives.
Job Duties (include but not limited to):
Process mail transactions/payments according to policy.
Process verification of deposits.
Image and quality control documents.
Assist with covering the front desk as assigned.
Review and assist with data checking and quality control.
Other clerical duties as assigned such as filing, answering phones, and imaging documents.
Qualifications:
High School Graduate or equivalent required
Customer service experience preferred
Skills/Abilities:
Strong typing abilities.
Attention to detail
Able to operate calculator, word processor, and related computer applications.
Well organized.
Ability to read and understand procedures, manuals, and member correspondence
Ability to interact with others and assist with a professional, team like approach
Benefits:
Vacation Time - % of FT based on hours worked
Paid Tuition to $2500 per year
Bereavement Pay
Holiday pay at 4 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
EOE M/F/Disability/Veteran
Client Engagement Specialist
Service Representative Job 14 miles from Hazel Park
Are you the kind of person who lights up on the phone, thrives on helping people, and loves the thrill of turning interest into action? Rutkowski Law Firm is looking for a Client Engagement Specialist to be the warm, confident first voice our potential clients hear. In this role, you'll guide families through their first interaction with us - booking meaningful appointments that lead to peace of mind and lasting legal protection. If you're energetic, organized, and passionate about people, we want to hear from you.
Respond promptly and warmly to all new client inquiries - by phone, web, or referral - within 1 hour during business hours
Qualify potential clients using clear, empathetic conversation flows and firm-provided intake criteria
Confidently schedule 20+ appointments per week with qualified leads for our legal team
Re-engage unbooked leads through follow-up calls, emails, and texts, with a goal of scheduling at least 2 additional appointments per week from reactivations
Document all client interactions accurately and consistently in our CRM
Collaborate with the sales and legal teams to ensure a smooth, professional client experience from first contact to first meeting
Track and report lead engagement metrics and identify trends or gaps that impact the booking rate
Contribute to a team culture grounded in empathy, responsiveness, accountability, and continuous improvement
Required:
1-3 years of experience in client service, inside sales, appointment setting, or a similar front-line role
Exceptional verbal communication skills - confident, clear, and empathetic on the phone
Strong organizational skills with the ability to manage multiple conversations and follow-ups simultaneously
Comfortable using CRM systems, phone platforms, and online scheduling tools
Proven ability to meet and exceed individual performance goals (e.g., booking targets, response time SLAs)
Reliable, self-motivated, and eager to contribute to a fast-moving team
High emotional intelligence and the ability to handle sensitive client situations with warmth and professionalism
Coachable with a growth mindset - open to feedback, training, and continuous improvement
Preferred:
Experience working in a law firm, medical office, or other professional service business
Familiarity with estate planning, elder law, or working with senior clients and their families
Prior training in sales, intake, or consultative communication frameworks
Experience in a high-volume call or lead-response environment
Michigan-based (or Eastern/Central time zone), even if working remotely
Client Specialist - Personal Lines
Service Representative Job 9 miles from Hazel Park
Client Specialist, Personal Lines Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Specialist on the Personal Lines team, you will work directly with the Private Client Service Manager, Producers, and other Account Managers for operational support. This role is responsible for servicing and retaining existing personal lines clients. This includes the ability to manage workload by processing daily servicing tasks and respond to customer needs. Responsibility also includes assisting the personal lines department with the marketing and placement of new & renewal personal accounts in accordance with guidelines, procedures, and objectives of the company.
This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* College degree preferred.
* Prior insurance experience preferred.
* Must be a self-starter, be able to work under extreme pressure, multi-task, be detail oriented and meet established deadlines.
* Ability to work well with people, in a team environment, and to communicate effectively at all levels is required.
* Excellent verbal and written communication skills.
* Strong analytical and problem solving skills.
* Excellent time management and organization skills.
* Proven ability to perform work accurately and thoroughly.
* High level of proficiency with Microsoft Office applications to include Excel, Word, PowerPoint, Outlook, Internet and carrier websites preferred.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering
* Tuition reimbursement and professional development opportunities
* Hybrid work
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: **********************
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:
* ************************************
* **********************************
* *******************************************************
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#LI-Hybrid
#MMAUMW
Reservation Agent
Service Representative Job 5 miles from Hazel Park
Job Description
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
Customer Relations Specialist
Service Representative Job 48 miles from Hazel Park
This position serves as a resource for clients and subsidiary hospital locations regarding specimen and testing information by providing solutions on issues such as sample integrity, sample volume, test clarification, patient name discrepancies and/or questionable results. Maintains and projects a professional image through communication with patients, medical centers, medical staff and co-workers.
Essential Functions and Responsibilities:
1. Answers phone calls, provides information or refers phone calls as needed.
2. Receives and initiates communication to and from remote locations to discuss resolution to identified problems.
3. Has knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
4. Provides specimen requirements, expected ranges, production schedule and information on specimen stability to all clients.
5. Proven ability to meet and work with clients. Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
6. Follows laboratory procedures in resolving problems and documents actions taken appropriately.
Required:
High school diploma or equivalent
2 years previous experience in specimen collection, handling, and processing and/or related health care experience
Preferred:
Associates Degree in Applied Science or related field
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Additional Information
* Schedule: Part-time
* Requisition ID: 25003291
* Daily Work Times: 8:00am-4:30 pm
* Hours Per Pay Period: 40
* On Call: No
* Weekends: Yes
Equal Opportunity Employer
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.
Member Service Center Representative
Service Representative Job 7 miles from Hazel Park
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" 27000 Evergreen /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
Location : City
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Lathrup Village
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Location : Postal Code
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48076
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Responsibilities
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p style="margin: 0px;"strong Member Service Center Representative - 365 Live Call Center/strong/pp style="margin: 0px;" /pp style="margin: 0px;"/pp style="margin: 0px;" /pp style="margin: 0px;"strong Schedule:/strong Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week./pp style="margin: 0px;" /pp style="margin: 0px;"strong Available Shifts:/strong/pulli8am-5pm/lili9am-6pm/lili10am-7pm/lili12p-9pm/li/ulp style="margin: 0px;"strong Pay: /strongstrong This position has a starting pay of $18.00+/hour, based on experience./strong/pp style="margin: 0px;" /pp style="margin: 0px;"strong Summary:/strong/pp style="margin: 0px;" /pp style="margin: 0px;"Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center./pp style="margin: 0px;"br/Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied./pp style="margin: 0px;" /pp style="margin: 0px;"strongstrong What You'll Do:/strong/strong/pullidiv style="margin: 0px;"Deliver stellar service to credit union members. No slackers here! /div/lilidiv style="margin: 0px;"Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are./div/lilidiv style="margin: 0px;"Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!/div/lilidiv style="margin: 0px;"Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at Michigan First!/div/li/ul
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Qualifications
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p style="margin: 0px;"strong What We Are Looking For:/strong/pulli Outgoing, personable candidates. You must truly love people to work here./lili Team members to work one of three shifts - we have opportunities around the clock!/lili Previous retail/customer service experience./lili Call Center and/or financial institution experience is a plus./lili Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!/lili Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!/li/ul
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Who We Are
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p style="margin: 0px;"Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs./pp style="margin: 0px;" /pp style="margin: 0px;"Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth./pp style="margin: 0px;" /pp style="margin: 0px;"strong Michigan First highlights:/strong/pulli500 team members/lili32 locations spanning the Lansing area, Grand Rapids and Metro Detroit/lili Industry leader in community support and charitable giving through the Michigan First Foundation/lili Member Services Call Center operates 24/7/365/lili Over $1.5 Billion in assets/li/ulp style="margin: 0px;" /pp style="margin: 0px;"strong Awards Michigan First Credit Union has been the proud recipient of:/strong/pulli2024 Best amp; Brightest in the Nation/lili2024 Best amp; Brightest in Metro Detroit/lili2024 Best amp; Brightest in West Michigan/lili2024 Best Credit Unions to Work For/lili2024 Crain's Cool Places to Work/lili2024 Detroit Free Press Top Workplaces/lili2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level/lili2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)br/br//li/ulp style="margin: 0px;"strong Benefits and perks of joining our award-winning team include:/strong/pulli Very competitive pay/lili Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance/lili 401(k) - 100% match up to 5% deferral/lili Tuition reimbursement for both Undergraduate and Graduate degree program/lili Access to a complimentary concierge service that assists with nearly any item on your to-do list/lili Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms/lili Wellness initiatives and events throughout the year to help team members stay healthy/lili Loan discounts for certain secured and unsecured loans and mortgages/lili Opportunities for pay increases, incentives and profit-sharing, based on performance/lili Onsite subsidized top notch Cafe 26 for team members' use/lili Onsite bowling center/li/ulp style="margin: 0px;" /pp style="margin: 0px;" /pp style="margin: 0px;" /pp style="margin: 0px;" /pp style="margin: 0px;" /pp style="margin: 0px;" /pp style="margin: 0px;"Michigan First Credit Union is an Equal Opportunity Employer./p
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Correspondence Rep - Farmington Hills, MI
Service Representative Job 14 miles from Hazel Park
pspan style="color:#333333;"Treva is seeking a full-time contracted strong Correspondence Rep/strong to join our team! The position is located in strong Farmington Hills, MI. /strong/span/ppstrongspan style="text-decoration:underline;"span style="color:#333333;"Contract Details:/span/span/strong/pulli Must have strongspan style="text-decoration:underline;"previous administrative/span /strongexperience.
/lilistrong13 week contract /strong(possible extension or permanent placement)/lilistrong Shift: /strong8:30am-5pm, Monday-Friday/li/ulpstrongspan style="text-decoration:underline;"span style="color:#333333;"What We Offer Employees:/span/span/strongspan style="color:#333333;" /span/ppspan style="color:#333333;"Competitive weekly pay (option of W2 or 1099) strong| /strong Referral and extension bonus available*strong|/strong Assistance with flight cost*strong|/strong Healthcare benefits available on first day of employment strong|/strong Travel stipend (must be over 50 miles one way from the facility)/span/ppemspan style="color:#333333;"*contingent and based on facilities bill rate and is worked into the contract/span/em/ppspan style="color:#333333;"For a complete list of open positions, please visit /spana href="*************
crelate.
com/portal/trevacorporation"span style="color:black;"*************
crelate.
com/portal/trevacorporation/span/a/p
Customer Outreach Representative
Service Representative Job 23 miles from Hazel Park
“Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Attention high school and college students!!! Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $16 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************.
***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
Security Operations Center Operator
Service Representative Job 5 miles from Hazel Park
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Job Description
The Position is for a Full Time Global Security Dispatch Operator at our Global Security Operations Center in Detroit, MI. The Position Starts at $18.58/Hr.
The Schedule is Fri.-Mon., 10P-6A & Wed., 2P-10P.
Call Center/Dispatch experience preferred.
We offer attractive payment options! DailyPay, WeeklyPay!
Overview of Position:
Allied Universal is currently seeking motivated and qualified candidates to join our Global Security Operation Center (GSOC) team as a GSOC Operator. The GSOC is a 24 hours per day, 7 days per week operation. The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using skills to communicate information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio. As well, as operate access control and life safety technology, and provide general assistance to both employees and guests. The GSOC operator supports client sites as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Duties and Responsibilities:
Monitor multiple Security Alarms Systems in order to identify potential risks to company offices and assets
Track and dispatch resources as needed - alarms, safety issues, facility issues, etc.
Assist with access control into the garages and dispatch Security staff for escorts
Conduct research and analyze incidents that could potentially pose a risk to company assets
Assess situations and their potential impact on business and the safety of the employees
Prepare detailed Incident Reports (IRs) for review and further investigation
Manage GSOC and Emergency Hotline (phone line)
Efficiently monitoring all GSOC equipment and tools (access control, phone line, life safety systems, video management systems, badging systems, etc.)
Prepare incident notifications that include all pertinent information for each stakeholder
Qualifications:
Ability to handle multiple incoming priority items and efficiently handle high-stress, fast-pace incidents
Analytical, multi-tasking, and problem solving skills
Ability to clearly communicate via email, phone, radio, and messaging systems
Capable of investigating and tracking of incidences real-time, while being able to communicate updates to Security & Safety Management
Comfortable using a computer - i.e. Microsoft Office tools, use of Windows operating system, and learning new computer software (client proprietary systems)
Professional demeanor, along with excellent customer service skills
Clear understanding of FEMA's Incident command system (IC-100 certification as a minimum)
Must be knowledgeable of all client and company SOC policies and procedures
Experience with Ccure 9000, DvTel, D3, or Genetec
(is a plus)
Typing speed of 30wpm or more
(is a plus)
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Be at least 18 years of age.
Possess a high school diploma or equivalent, or 5 years verifiable experience
Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
Display exceptional customer service and communication skills
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1374894
Client Access Specialist
Service Representative Job 5 miles from Hazel Park
Job Title: Client Access Specialist
Department: Centralized Patient Access
Reports To: Lead Client Access Specialist
FLSA Status: non-Exempt
Client Access Specialists will provide exceptional customer service and knowledge of NSO’s programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.
Requirements and Duties
Answer high volume of phone calls, route, and respond appropriately
Schedule appointments for consumers
Confirm upcoming appointment times and reschedule if necessary
Monitor clinician calendars and schedule appointments
Perform insurance verification and confirm consumer demographic and contact information
Register new consumers in the electronic medical records system
Monitor for referrals and conduct follow up activities
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Manage patient demographic and personal information.
Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
Compile, verify, type, file medical records, correspondence, and reports
Update records upon receipt of new information
Assist with departmental / unit audits and investigations.
Distribute medical charts to the appropriate departments / units within NSO.
Maintain quality and accurate records by following NSO procedures.
Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
Ensure all medical records are protected and kept confidential
Other duties as assigned.
Work Environment
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
Bends, stoops and reaches in order to file, search for and retrieve records and documents.
Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Must be able to lift up to 15lbs on occasion
Seeing/vision, talking/speaking and listening/hearing are continuously required.
Frequently required to sit & stand during working hours
Frequently required to sit, walk or drive.
Occasionally required to travel between work locations.
Requirements
Qualifications:
Education: High School Diploma or equivalent
Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Proficiency in electronic medical records systems
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Valid Michigan Driver’s license/access to private transportation.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience working with data in all forms including electronic formats and databases.
Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
Benefits Overview
403(b) retirement plan
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability (STD/LTD)
Combined Time Off (CTO)
E.E.O.C. Statement
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
Client Specialist - Personal Lines
Service Representative Job 14 miles from Hazel Park
Client Specialist, Personal Lines Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Specialist on the Personal Lines team, you will work directly with the Private Client Service Manager, Producers, and other Account Managers for operational support. This role is responsible for servicing and retaining existing personal lines clients. This includes the ability to manage workload by processing daily servicing tasks and respond to customer needs. Responsibility also includes assisting the personal lines department with the marketing and placement of new & renewal personal accounts in accordance with guidelines, procedures, and objectives of the company.
This position has the ability to work out of any of our Michigan offices in Grand Rapids, Livonia or Troy.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
* College degree preferred.
* Prior insurance experience preferred.
* Must be a self-starter, be able to work under extreme pressure, multi-task, be detail oriented and meet established deadlines.
* Ability to work well with people, in a team environment, and to communicate effectively at all levels is required.
* Excellent verbal and written communication skills.
* Strong analytical and problem solving skills.
* Excellent time management and organization skills.
* Proven ability to perform work accurately and thoroughly.
* High level of proficiency with Microsoft Office applications to include Excel, Word, PowerPoint, Outlook, Internet and carrier websites preferred.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering
* Tuition reimbursement and professional development opportunities
* Hybrid work
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: **********************
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:
* ************************************
* **********************************
* *******************************************************
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMABI
#LI-Hybrid
#MMAUMW