Senior Customer Success Specialist
Service Representative Job 27 miles from Simi Valley
As a Customer Success team member you'll execute and influence these programs and associated account management levers, informed with data. This includes working with teams that work to maintain our most strategic senior level customer relationships, while also scaling impact by identifying and operationalizing opportunities to outsource execution of repetitive tasks via Customer Success Workflows.
Ultimately, your goal is to collaborate on high quality advertiser solutions, tools and programs for our customers, with predictable timelines across geographies. You'll partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to devise and coordinate technical solutions to advertiser use-cases, including problems.
What you'll do:
Work on multiple cross-functional workflows, in collaboration with SMC, Engineering, Data Science, Marketing Science, Revenue Growth, Insights and Sales teams, that deliver scaled technical advertising solutions to customers.
Work with teams to build robust advertiser use cases and perform comprehensive opportunity sizing to influence and advocate with Leadership and XFN based on client, vertical and business needs to drive revenue growth and foster strategic partnerships with our global customers.
Assist with robust post sales account management, optimization, and the setup of best practices in a scaled manner to help our customers hit their business goals with client's ads.
Partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to create and influence technical solutions addressing the advertiser use cases.
Provide domain expertise to form workflow strategies, processes and execution plans, milestones, KPIs and manage risks.
Lead with teams and execute initiatives in partnership with internal stakeholders and identify opportunities to outsource repeatable tasks leveraging outsourced capacity.
Share best practices and promote a culture of learning, experimentation and problem solving to ultimately unblock advertisers.
Participate in feedback loops from clients to drive Product improvement initiatives, working closely with the Engineering and Data Science teams to demonstrate revenue impact to leadership to influence prioritization.
Partner with our team to provide consultation to our strategic senior level customers and deliver the most optimal ad products.
Co-create scalable growth strategies by advising on product, technical, measurement capabilities and maximizing campaign performance to enhance and deliver on our client's business goals.
Leverage complex performance data to deliver impactful, data-driven business insights to influence account strategies and at the same time, drive strategic discussions and enhance advertising offerings using insightful data analysis
Partner on complex workstreams, including designing, deploying and optimizing programs that leverage outsourced resources to resolve common client friction points and improve business outcomes at scale
Required Skills:
Strong analytical thinker who thrives in fast-paced and dynamic environments.
Ability to work in a fast paced environment and adaptable to changes.
Ability to manage complex projects, high-impact and complex technical programs.
Strong technical expertise and communication skills
Ability to operate with business acumen with key customers, understanding how long term client's strategies ladder back to their business goals.
Self-starter with excellent interpersonal and communication skills
Demonstrated ability in planning, building and executing cross-functional projects.
Depth of understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment.
Demonstrated ability to proactively identify and solve problems by analyzing large data sets.
Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action.
Thought leadership that overcome major hurdles and unblock spend.
Ability to work effectively with cross-functional teams and all levels of management.
Strong presentation and communication skills.
Strong Industry knowledge - experienced in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
Ability to leverage data to create an engaging narrative that assists in selling through ad products and services.
Subject matter expert in complex/technical product and measurement capabilities.
Required Education:
Bachelor's degree in business, science, marketing, computer science or another related area of study or equivalent years of experience
Required Years of Experience:
5+ years experience in digital media space preferably in program management or adjacent roles
5+ years of experience in Technical Account Management, Program Management, Analytics, or Consulting
Expansive experience in technical program management, scaled account management preferably in a related industry.
Advanced Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
Depth of understanding of advertising performance metrics and ecosystem
Desired Skills:
Familiarity with Advertising measurement signals solutions, such as pixels and conversion APIs
Awareness and exposure to Lead Generation solutions/ 3P partner ecosystem and technical integrations
Expertise in influencing cross-functional team's roadmaps
Depth of experience in technical solutions management
A passion for the client as a user and knowledge of our ad products
It's our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
Accessing our or our customer's assets, secure digital systems, and networks
Ensuring a safe interactive environment for players, employees, and temporary workers
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Loan Servicing Associate
Service Representative Job 27 miles from Simi Valley
Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Perform loan servicing from new loan boarding, process and monitor loan payment transactions, provide loan collateral insurance and tax service, to loan payoff service.
Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies.
Assist customers and staff with loan-related inquiries.
Perform loan information maintenance.
Ensure compliance with all applicable government, investors, and bank regulations.
Perform other duties as assigned.
QUALIFICATIONS
EDUCATION: College degree in accounting or business preferred but not mandatory.
EXPERIENCE: No experience required. Experienced in mortgage servicing lending is a plus.
SKILLS/ABILITES
Strong interpersonal and customer service skills
Positive attitude
PC proficiency in Microsoft Office
Detail-oriented and follow-through skills.
Bilingual (English/Mandarin or Cantonese) is a plus.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Consultant, Ecommerce Customer Service & Technology
Service Representative Job 27 miles from Simi Valley
THE PURPOSE:
We are looking for a strategic and hands-on Consultant of E-commerce Customer Service and Technology to lead the transformation, stand up, and optimization of our customer service function. This contract role is ideal for a seasoned leader who specializes in technology-driven service models, process optimization, and boosting CSAT performance in fast-paced digital environments.
As a freelance partner, you'll bring leadership, expertise, and fresh perspective to shape a customer-first operation that scales with our growing eCommerce business.
YOU ARE:
Customer-Obsessed. You champion the customer at every turn and drive service excellence.
Tech-Driven. You know how to leverage tools, automation, and AI to scale support.
Data-Focused. You track and act on KPIs like CSAT, NPS, and resolution rates.
Process-Oriented. You streamline systems and eliminate inefficiencies.
Strategic & Hands-On. You can lead at the 30,000-foot level and execute at ground level.
Change-Ready. You thrive in transformation and know how to drive buy-in.
Collaborative. You align cross-functional teams and communicate with clarity.
THE SCOPE:
Strategic Leadership & Execution
Assess current service operations and define a transformation roadmap focused on efficiency, quality, and scalability.
Advise on organizational structure, workflows, and technology enhancements to drive measurable service improvements.
Lead or support recruitment, onboarding, and training of internal or outsourced service teams if needed.
Technology Enablement & Automation
Audit and recommend improvements for existing tools (e.g., Zendesk, Intercom, Liveperson, Full Story, Gladly).
Identify and implement AI/automation solutions (e.g., chatbots, ticket deflection/escalation, knowledge bases) to reduce manual effort and improve customer response times.
Establish reporting frameworks for real-time insights and ongoing performance optimization.
CSAT and KPI Optimization
Develop and execute strategies to improve key metrics such as CSAT, NPS, First Response Time, and First Contact Resolution.
Build or refine quality assurance and training programs to ensure service excellence.
Implement voice-of-customer loops and integrate insights across the organization.
Stakeholder Collaboration
Collaborate cross-functionally with Marketing, Product, IT, and Operations to align on CX goals and initiatives.
Act as a trusted advisor to leadership on customer trends, operational risks, and service innovations.
THE DELIVERABLES:
Within the first 4 weeks, deliver an executive-ready presentation detailing the following:
Problem + Solution Statements
Vendor and Technical Solutions
Technical Roadmap including integrations, cost, ROI, and timeline
Provide KPI overview, increases, dependencies, etc.
REQUIRED MINIMUM EXPERIENCE
10+ years of experience in customer service leadership, with a strong emphasis on eCommerce and digital channels.
Proven track record implementing and optimizing CS, Chat and Customer Focused and support platforms.
Deep knowledge of customer service metrics, optimization strategies, and automation tools.
Strong consulting, project management, and/or change management skills.
Exceptional communication and stakeholder engagement abilities.
Able to work independently and deliver high-impact outcomes on a defined timeline.
Customer Service Assistant
Service Representative Job 27 miles from Simi Valley
Execute service team SOPs and procedural requirements; respond promptly to customer inquiries via email or ticketing systems, providing professional support. Handle pickup-related issues from merchants.
Proactively contact merchants to follow up on uncompleted pickup tasks, such as verifying incorrect pickup addresses or unprepared orders.
Coordinate with the dispatch team regarding pickup progress, quality, and exceptions. Provide merchants with timely updates and solutions to ensure a smooth service experience at the delivery station.
Verify the validity of pickup PODs (Proof of Delivery) according to pickup requirements and standards.
Make preliminary judgments on losses in merchant experience or goods value caused by pickup service providers.
Maintain logs and compensation lists for service provider exceptions and submit compensation requests.
Confirm settlement data based on service provider performance and compensation records, and follow up on timely payments.
Prepare various service-related reports and analyses.
Job Requirements:
Must have legal work authorization in the U.S.
Bilingual in Chinese and English, fluent in both for professional use.
Prior experience in administrative or office support roles.
Bachelor’s degree or above.
Proficient in Excel, PowerPoint, and other office tools.
Excellent communication and time management skills.
Customer Service Specialist
Service Representative Job 42 miles from Simi Valley
Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq. ft. of space. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis.
Qualifications
Customer Support and Customer Service skills
Customer Satisfaction and Customer Experience skills
Phone Etiquette
Strong communication and problem-solving skills
Experience in a customer-facing role
Ability to handle high-volume calls and emails
Knowledge of logistics and transportation industry is a plus
Previous experience in a similar role
Customer Service Representative & Operations Support
Service Representative Job 19 miles from Simi Valley
About Us
We are a pioneering jewelry-tech company based in Los Angeles, known for being one of the first in the industry to specialize in memorial jewelry. We are passionate about offering meaningful, high-quality products and exceptional service to our clients during some of life’s most emotional moments.
As we continue to grow, we're looking for a reliable and customer-focused individual to join our LA team. This full-time role is ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats—from customer service to logistics and operational support.
Key Responsibilities
Customer Service & Sales Support
Conduct Zoom consultations with clients, providing personalized product guidance.
Follow up with leads via phone and email promptly and empathetically.
Meet customers in person within the LA area. (occasional)
Maintain CRM records and help nurture long-term customer relationships.
Operations & Logistics Support
Assist with order processing, data entry, and documentation.
Prepare shipping labels, coordinate pickups/drop-offs, and manage basic inventory tasks.
Collaborate with the Sales and Marketing teams to support campaign and product launches.
What We're Looking For
Professional English speaker with strong communication skills (written and verbal).
Super Detail-oriented, organized, and dependable.
Proficient in Gmail, Google Sheets, and comfortable working with digital tools and
Knowledge of CRM platforms and phone systems is a plus.
Friendly, empathetic, and professional—able to connect with customers emotionally and provide meaningful support.
Previous customer-facing experience preferred; background or interest in marketing is a plus.
Being well-versed in social media will also be an advantage.
You’ll Be a Great Fit If:
You genuinely enjoy helping others and building personal connections.
You take pride in offering top-tier service and exceeding customer expectations.
You are meticulous in following up on details, managing tasks, and staying organized.
You are proactive, team-oriented, and eager to support both customers and internal operations.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.
Customer Service Representative
Service Representative Job 27 miles from Simi Valley
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Kitchen Cabinet Sales and Customer Service
Service Representative Job 42 miles from Simi Valley
RTA Wholesalers is a Carson, CA-based provider of stock & custom Ready-To-Assemble cabinetry and budget-friendly flooring solutions across the United States. Our product line and ability to design superior kitchen remodel plans with those products are making for great success in the industry. We are changing the way clients can take control of their projects.
Whether they are a contractor, designer, or homeowner seeking to refurbish their living space, our flexible shipping and delivery options ensure a hassle-free experience. We offer both Ready-To-Assemble and Custom cabinet lines to help elevate their home's aesthetic and functionality without exceeding their budget. For those looking to transform their kitchen into a masterpiece of style and functionality, RTA Wholesalers prides itself on its high-quality products and exceptional service. Our clients will speak with you as one of our knowledgeable experts. They may also visit our showroom or visit our website to start designing the living space of their dreams.
Role Description
This is a full-time on-site role for a Kitchen Cabinet Sales and Customer Service representative located in Carson, CA. The role involves assisting customers in selecting and customizing their cabinetry, providing expert advice on designs and materials, and ensuring customer satisfaction with their purchases. Our design team will assist you in completing much of the actual design work load and order processing. Daily tasks include responding to customer inquiries, processing orders, coordinating with the delivery team, and maintaining in-depth knowledge of our product offerings. The role requires strong customer service skills and a passion for helping customers create their ideal living spaces.
Qualifications
Strong Communication and Customer Service skills
Excellent organizational skills and attention to detail
Ability to work independently and as part of a team
Previous experience in sales or in the home improvement industry is a plus
Basic computer literacy and familiarity with inventory management systems
Customer Service Representative
Service Representative Job 37 miles from Simi Valley
Job Title: Customer Service Representative
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing timely, accurate, and helpful responses to inquiries, resolving issues, and ensuring an exceptional customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner
Resolve customer complaints or issues efficiently and effectively, escalating complex issues to the appropriate department
Process orders, forms, applications, and requests
Maintain a deep understanding of company products, services, and policies to provide accurate information
Keep records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and best practices
Identify and report recurring customer issues to help improve products, services, and customer satisfaction
Requirements:
High school diploma or equivalent; associate or bachelor's degree is a plus
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices is an advantage
Excellent communication and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively
A positive attitude and a passion for helping others
Preferred Qualifications:
Experience in a call center or similar high-volume customer support environment
Bilingual skills are a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Transportation Structures Representative
Service Representative Job 27 miles from Simi Valley
Key Responsibilities
Collaborate with Inspectors when inspecting structural dimensioning for various components, including beams, retaining walls, and footings.
Assist in the preparation of detailed drawings and notes for contract documents, including plan, elevation, and section views.
Conduct field site visits to gather information and measurements necessary for structural analysis and design.
Assist in site investigations for bridges, culverts, and retaining walls as needed.
Collaborate with project managers and other engineers to ensure project completion on time and within budget.
Review and approve engineering design documents, ensuring compliance with applicable codes and standards.
Qualifications
Bachelor's degree in Civil or Mechanical Engineering with a focus on structural coursework, experience may be substituted for the above on a year-by-year basis.
Minimum of 8 years of experience in civil structural analysis and design
Familiarity with structural analysis principles and relevant manuals, such as the American Concrete Institute (ACI) and American Institute of Steel Construction (AISC).
Proficiency in using design software tools like AutoCAD and MicroStation.
A Professional Engineer (PE) or Structural Engineer(SE) license is preferred.
Skills and Competencies
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Ability to manage multiple projects and meet deadlines.
Knowledge of current trends and technologies in transportation engineering.
Capability to conduct feasibility studies and cost-benefit analyses for proposed projects.
Psychic & Tarot Readers- Elite 1-800 Phone Network
Service Representative Job 27 miles from Simi Valley
Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too.
Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more.
This is an opportunity to render services from the comfort of your own place.
Program Implementation Expert - COD Services
Service Representative Job 27 miles from Simi Valley
Salary Range: $75.00-$192.50 per hour
Under general supervision, it serves as a Program Implementation Expert providing consultation to the manager who will oversee the development and implementation of Co-Occurring Mental Health and Substance Use Disorder (COD) services, including the County-wide Overdose Prevention Program.
The Program Implementation Expert will report to the Program Manager and will provide consultation services as the department seeks to plan a state-wide Integrated Care Conference for up to 1,000 attendees. This individual will work closely with DMH and our contractor The Regents of the University of California, Los Angeles (UCLA) on all aspects of conference planning, including workshop development, conference logistics, speakers, volunteers, exhibitors, etc. In addition, they may assist with other aspects of COD implementation including ensuring the utilization of standardized screening/assessment tools for COD, identify standard training by clinician type and level of care, develop and monitor compliance with COD policy and treatment parameters, and ensure all LE contract SOWs have specific COD treatment language as appropriate.
ESSENTIAL FUNCTIONS
Identify key DMH stakeholders for conference planning committee and participate as part of the committee to provide consultation on the development of conference content area, priorities, and tracks for specific workshops and plenary presentations. Collaborate and engage with other County departments to serve as committee planning members through the leadership of UCLA.
Collaborate on conference planning timeline and participate in monthly planning meetings with UCLA and conference planning committee. Work with UCLA to ensure Venue meets the needs of the conference and department.
In conjunction with DMH management and the conference planning committee consult on the 2026 conference title and theme for incorporating integration of mental health, substance use disorders, and primary care.
Provide expertise as it pertains to registration fees for DMH and may communicate with other County departments on subsidizing a set number of registrations for their employees.
Participation in County, DMH Management, staff meetings and additional meetings as assigned.
Maneuvers light physical effort required for the job-related functions that may include occasional light lifting to a 10-pound limit, as well as bending, stooping, squatting, and/or considerable walking, particularly in carceral environments.
JOB QUALIFICATIONS
Education/Experience
At least 5 years of experience working with a public mental health system overseeing co-occurring mental health and substance use disorder programs for specialty mental health clients.
Certificates/Licenses/Clearances
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Successful clearance through Los Angeles County's Live Scan process.
Other Skills, Knowledge, and Abilities
Experience working effectively within a multi-disciplinary team.
Ability to be flexible with program changes and work duties.
Strong interpersonal skills with effective verbal and written communication skills.
Ability to independently problem solve.
Strong organizational skills.
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingering: Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 10 lbs
Push/Pull: Occasionally - Up to 15 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Correctional Housing Units, Court Settings.
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
BRING YOU DOG TO WORK Customer Service and Inbound Sales Rep
Service Representative Job 8 miles from Simi Valley
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Signing bonus
Vision insurance
SIGNING BONUS - UP TO $1,000
We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us.
Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.
Duties/Responsibilities:
Handle an average of 40-60 inbound calls a day
Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
Answer inquiries from customers concerning products and their uses
Apply knowledge of the field and product features to match products to the needs of clients.
Identify opportunities to up-sell or cross-sell based on customer needs
Maintain customer records in database
Collect and enter orders into CRM
Thoroughly address all customer inquiries, including nutritional aspects of products
Administrative duties such as verifying e-store orders, and processing returns
Perform other related duties as assigned
Required Skills/Abilities:
High School Diploma or Equivalent
Outstanding written and verbal communication
Active listener
Computer literate and willingness to learn
Ability to multi-task and adapt to a fast-paced environment
Prior Call Center experience a plus
Bilingual a plus
This is a full-time position, Monday Friday. No nights and no weekends.
Monthly uncapped bonuses and contests
Customer Liaison Appointment Setter
Service Representative Job 28 miles from Simi Valley
The Customer Liaison Appointment Setter serves as an intermediary between sales representatives and customers. They are responsible for initiating and receiving calls with customers to schedule appointments for them to meet with sales representatives. This position involves becoming well-versed in the key aspects of our products and services, contacting potential clients from a provided list of phone numbers, handling incoming calls from potential clients, and addressing fundamental inquiries and issues related to the products and services we provide.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Liaison Appointment Setter and be part of a dynamic and rewarding work environment.
Essential Duties, Functions, and Core Accountabilities:
Schedules meetings between prospective clients and sales representatives
Keeps a detailed log of calls including those that are not answered
Attempts to contact prospective clients whom they have been unable to contact
Inform the manager of recurrent product related complaints that warrant addressing.
Following up with various communication outlets; emails, chats and phone calls
Provide general administrative support to the sales team
Accurately document all communication in CRM
Attend sales team meetings and training sessions as directed by management.
Follow up with leads converting them to Appointments
Other duties as assigned.
Physical Demands and Working Conditions:
Described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
Work is performed in a temperature-controlled office environment or travels via vehicle
While performing the duties of this job, the employee is required to ambulate, sit, and/or stand in various intervals throughout the work shift
May occasionally lift and or carry up to 20 lbs.
Use of computer, phone, copier, and other office equipment in the course of a day
While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employment
Client Engagement Specialist
Service Representative Job 27 miles from Simi Valley
The Client Engagement Specialist provides face-to-face services to clients who are involved with state, county, and city entities (e.g., probation, courts), engages with clients, and determine which Substance Use Disorder services are most appropriate for individuals based on an ASAM brief triage screening.
Requirements: must be a registered or certified counselor with RADT/CADC/CATC or have a Masters in Social Work or Marriage & Family Therapy.
Customer Success Consultant
Service Representative Job 27 miles from Simi Valley
The Customer Success Consultant for WaveMark at Cardinal Health plays a crucial role in enhancing customer experience by providing professional advisement for clinical and supply chain workflows. This position focuses on demonstrating the value of the WaveMark solution, supporting the adoption of best practices, and building strong relationships with key stakeholders. The consultant is responsible for executing strategic plans for accounts, ensuring that all departments utilize the WaveMark portfolio effectively to improve patient safety, staff efficiency, and financial performance.
**Responsibilities**
+ Support the strategic direction of WaveMark and provide leadership to the Customer Success organization.
+ Communicate effectively with customers and Customer Success teams to maximize value creation and outcomes at each stage of the customer journey.
+ Cultivate expertise in all aspects of the WaveMark solution, including core functionality and new features.
+ Cultivate relationships with new and established customers to ensure a successful customer experience.
+ Complete site visits and virtual check-ins with each customer, focusing on account-specific strategic plans and broader WaveMark initiatives.
+ Field escalated customer concerns, ensuring they are fully addressed while balancing the needs of the customer, team, and business.
+ Participate in product development initiatives, including new product design and documentation review.
+ Communicate the impact of new releases and system updates to local clinical staff and Super Users.
+ Build and deliver Strategic Business Reviews (SBRs) to key stakeholders to demonstrate achievement of customer goals.
+ Ensure all account-level meetings and conversations are documented in SalesForce.
+ Collaborate with the Commercial team to support pre-sale activities and customer relationship-building.
+ Work in a cross-functional team to ensure successful installation and adoption of the WaveMark solution.
+ Travel to work with customers during project planning, implementation, and go-live as needed.
**Qualifications**
+ Bachelor's degree in a related field or equivalent work experience preferred
+ Prior experience in a customer success or service role preferred
+ Strong problem-solving and analytical skills
+ Knowledge and/or experience in Supply Chain, IT, or a Clinical field
+ Strong written and verbal communication skills to all levels of an organization.
+ Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
+ Experience working in large organizations, such as hospital integrated delivery networks or enterprises, is ideal.
+ Must be able to lift up to 50 pounds and be comfortable standing/walking for the majority of the workday.
+ Ability to travel up to 50% of the time to national accounts with overnight stay.
+ Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview
**Anticipated pay range:** $104,200 - $135,000
**Bonus eligible:** Yes
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 08/06/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
CareMore Sales Extender
Service Representative Job 50 miles from Simi Valley
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************ open for CareMore Sales Extender
located in
Victorville, CA
with a competitive hourly rate. After reviewing your resume posted on an online job board, I believe your education and skill set could be a good fit for this particular opportunity.
Please review the highlights of the position below and if this is of interest to you, please call me directly at
************
to discuss the particulars. If this role is not of interest to you, please respond with a short overview of the types of opportunities that you feel best reflect your education, experience and career path.
Job Description
Job Title : CareMore Sales Extender
Client Location : 12441 Hesperia Rd. Suite A5 and A6,
Victorville
CA 92395
Contract Duration : 12+ Months contract (possibility of extension based on performance)
Work Timings : M-F 40 hours per week - Must have flexible schedule due to evening and weekend work.
Pay rate :
$17.76/hr
Responsible for collaborating with Sales and Business Development Teams to generate leads from community events, expos, and sales camps held at a variety of locations including pharmacies, provider offices, senior centers, food banks, discount stores and other retail locations.
MAJOR JOB DUTIES AND RESPONSIBILITIES:
Primary duties may include, but are not limited to: Represents CareMore at community/company-sponsored events. Facilitates onsite enrollments at events and assists at sales meetings. Maintains knowledge of provider network, product portfolio, and associated eligibility guidelines for various election periods. Develops good working relationships with internal constituents.
Qualifications
EDUCATION/EXPERIENCE
:
Requires a high school diploma; related sales experience; or any combination of education and experience, which would provide an equivalent background. AA or BA/BS preferred. Current Life and Disability agent license preferred. Medicare Advantage Products experience preferred. Bilingual (English/Spanish) preferred.
Additional Information
Looking for Bilingual (English/Spanish) candidates who have experience in Sales background & administration with Current Life and Disability agent license. If you are interested feel free to reach
Priti Kumari at ************
or send me the updated resume on pritik@mindlance(dot)com
Client Specialist - Seeking Athletes
Service Representative Job 27 miles from Simi Valley
Job DescriptionBenefits:
Stipend
401(k)
Bonus based on performance
Company parties
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Join the winning team at The Fadil Group of Northwestern Mutual! As one of the fastest-growing firms in the country, we excel in every measurable category within the Northwestern Mutual system, from investment management and insurance planning to new advisor productivity and college marketing. Managing approximately $5 billion in assets and generating an average of $20 million in insurance production annually, The Fadil Group proudly supports impactful causes like Alexs Lemonade Stand and Team NEGU, which fund pediatric cancer research and provide family support.
With a new scratch office opening in Seal Beach, youll have a unique opportunity to be part of our exciting expansion, helping establish a foundational, inclusive success culture in a brand-new location. Alternatively, you could join our dynamic and welcoming district office in Irvine, where we support each team members growth and leadership development. The Irvine District Office is located at 18575 Jamboree Road, Suite 200, Irvine, CA 92612.
Why Current and Former Athletes Thrive at The Fadil Group:
We recognize the unique strengths and qualities that former and current athletes bring to the table. Athletes excel in our environment because of their inherent drive, discipline, and competitive spirit, which are essential traits for success in the insurance and financial services industry. Heres why athletes thrive with us:
Teamwork and Collaboration: Just like in sports, our success depends on teamwork and collaboration. Athletes naturally excel in a team setting, working together towards common goals and supporting each other to achieve the best results for our clients.
Resilience and Determination: Athletes are accustomed to facing challenges and persevering through difficult situations. This resilience translates well to the professional world, where overcoming obstacles and staying focused on long-term goals are key to building a successful career.
Goal-Oriented Mindset: The drive to set and achieve goals is second nature to athletes. At The Fadil Group, this goal-oriented mindset helps our representatives stay motivated and committed to helping clients achieve their financial objectives.
Discipline and Time Management: Balancing training, competitions, and academics instills a strong sense of discipline and time management in athletes. These skills are invaluable in managing a client portfolio, meeting deadlines, and maintaining a high level of productivity.
Competitive Spirit: The competitive nature of athletes fuels their desire to excel and be the best in their field. This competitive spirit drives our representatives to continuously improve, exceed performance targets, and deliver exceptional service to clients.
By leveraging these qualities, former and current athletes find a fulfilling and prosperous career at The Fadil Group, where their sports background becomes a cornerstone of their professional success.
Meet Some of Our Local Leaders Who Have Achieved Great Success in Athletics:
Steven Anderson, Financial Advisor:
How long with NM? 3 years.
Previous job/career/business experience? Former UCLA football player, prio work in the transportation industry. Transitioned to NM, built a significant client following in his first year, and is now on the path to becoming a GDD (Growth and Development Director).
Passionate about outside of business? Punk Rock and EDM music enthusiast, enjoys visiting music festivals, hiking, and exploring national parks.
Chloe Wight, Director of Training and Development:
How long with NM? 2.5 years in total.
Previous job/career/business experience? Started in an elite advisor position focusing on production and team development. Formerly worked for the Long Beach office, helping build infrastructure. Committed to obtaining CFP, fully securities licensed within 45 days of starting.
Passionate about outside of business? Passionate about mentoring and training, staying healthy, tennis, baseball, travel, and her two labradoodles. Enjoys yoga, pickleball, and has a background in Med-Device sales. Originally from Santa Monica, CA.
Meet Alex Fadil, Managing Director:
Alex has been with Northwestern Mutual for 13 years, starting as a college intern. Known for his collaborative and inclusive leadership style, Alex is committed to fostering a supportive and growth-oriented environment for his team. He has served on numerous boards through his alma mater, USC, including the LA regional board, Board of Governors, and Young Alumni Council. Outside of work, Alex is passionate about spending time with his wife and daughter, enjoying beach outings, and dining at local restaurants. He is also involved with UNICEF NextGen and has served on their LA Advisory Board for two years. Under Alexs leadership, the office has seen significant financial growth and success, managing over $5 billion in assets and driving approximately $20 million in insurance production annually.
1st Year Potential with The Fadil Group:
Top Quartile: Over $200K in the first year.
Top Decile: Over $300K in the first year.
Best Performance: $362K last year.
Long-Term Earnings Potential:
5+ Years with Firm: Average advisor earns $600K annually.
Top Quartile: $1.2M annually.
Top Decile: Over $3M annually.
Key Responsibilities: As a Client Specialist, your primary role will be to engage with clients to understand their comprehensive financial needs, providing personalized guidance to help them achieve their financial protection and planning goals. You will design and implement tailored strategies that safeguard clients' assets, income, and overall financial well-being, ensuring their long-term security. Regularly reviewing and updating clients' financial plans and insurance policies to reflect any changes in their circumstances or goals will be crucial to ensure continuous protection. Additionally, you will cultivate a robust network of clients through referrals, active community involvement, and professional associations.
Qualifications: We prefer candidates with a bachelor's degree in finance, business, or a related discipline. While prior experience in insurance, financial services, or business development is beneficial, it is not mandatory. Successful candidates will possess excellent interpersonal and communication abilities, strong analytical skills, and the capability to build lasting client relationships. We welcome individuals from business development-oriented organizations with uncapped earnings potential, including those from Medical Device, Education (teachers, administrators), Logistics, Solar, Payroll Services, Tech Business Development, Real Estate, Auto Rental and others. You will be required to obtain state insurance licenses, with training provided and sponsorship considered.
Benefits: At The Fadil Group, you will have continuous access to training and development programs, with sponsorship for advanced certifications to enhance your expertise. We Our lucrative compensation structure includes performance-based incentives and unlimited earning potential. You will receive extensive support from a dedicated planning team, marketing resources, and experienced mentors. Enjoy the flexibility to design a work schedule that aligns with your personal and professional goals. Most importantly, you will play a pivotal role in helping individuals and families secure their financial future, making a lasting difference in the community.
Additionally, we offer a first year stipend, ensuring new advisor an income for putting in the work and meeting the positions requirements.
This is a Hybrid position.
Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Alex Fadil is a General Agent of NM. Managing Directors are not in legal partnership with each other, NM, or its subsidiaries.
Flexible work from home options available.
Restaurant Reservationist
Service Representative Job 25 miles from Simi Valley
Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2025-5629 Hotel
The Beverly Hills Hotel
Division & Department
Food & Beverage - Restaurant
Job Title
Restaurant Reservationist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.00 per hour.
What you'll do
You'll love what you do and take pride in delighting our guests:
• Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards.
• They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
• Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP's questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.
The items shared are the essence of a day in the life of a Restaurant Reservationist, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
• You'll bring your unique personality and passion to the role and the team.
• Communication is what keeps our departments running perfectly. You have great
• Communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Reservationist
Service Representative Job 27 miles from Simi Valley
We are looking for individuals who are sharp, friendly and articulate, to field all incoming calls for our restaurants. An interest and passion for food and hospitality is a big plus! Part-time position 3 shifts per week; Wednesday and Friday and Saturday availability required.
2+ years hosting/receptionist experience strongly preferred.
Responsibilities include:
• Answering calls using multi-line phone system
• Assisting guests in making reservations
• Addressing guest inquiries
• Retaining new information given on a regular basis regarding each restaurant (menu updates, restaurant promotions,
changes in procedures, etc.)
• Addressing miscellaneous admin and data-entry projects during downtime
• Supporting corporate team with administrative and office duties
• Supporting restaurants with administrative and office duties as necessary
• Make outbound calls to confirm reservations
Required skill set:
• Friendly and personable
• Excellent phone etiquette
• Detail-oriented and organized
• Ability to multi-task
This role offers growth opportunities within the corporate office and our restaurants. Based in Los Angeles, Culinary Lab creates, owns and operators a portfolio of restaurants. We also create and manage restaurants for leading real estate developers and hotel owners - driving demand and revenue at our partners' properties. Through food, ambiance, drinks, and service, our award-winning restaurants and lounges transport guests to exciting places around the world, from Peru to Italy, to Tokyo - and, of course, Los Angeles, where it all began.
Culinary Lab has multiple concepts, including Hinoki & the Bird, Rosaline, Blackship, Sorra, Pizzeria Ortica, 33 Taps and Lost Property. Please see our web site at: *******************