Wikimedia Foundation Jobs

- 24 Jobs

Senior CRM Administrator
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation's mission to empower and engage people around the world with free knowledge. The CRM Administrator is a critical part of the Wikimedia Foundation's Fundraising Technology team, which supports the fundraising program. The team is responsible for our Customer Relationship Management (CRM), data analytics platform (including a data lake, reporting, and integrations), payments integrations, and any donor-facing software. Reporting to the Director of Fundraising Technology, the CRM Administrator will be responsible for managing and maintaining our CRM system, CiviCRM, to support our fundraising colleagues in their use of the database to deliver on our fundraising strategies. This includes having a holistic view of our donor data management tooling and driving data management and governance. The ideal candidate will have a strong understanding of non profit fundraising operations, strong technical skills (including familiarity with scripting and automation), and have extensive experience driving strategic improvements to donor databases for similar sized non-profit organizations. Responsibilities: User Support and Training: Oversee the user support lifecycle, from onboarding, access control management, and offboarding, for our donor data management tooling which includes CiviCRM and Acoustic. Develop user documentation and procedures, help troubleshoot user issues, and train fundraising staff and others on database use and business rules for entering or editing supporter account information. Collaborate closely with the Data Engineer to ensure that the database is complete and accurate and that data imports, uploads, queries, reports, and extracts are performed accurately. Stay up-to-date with industry trends and best practices in database administration. System Administration and Customization: Customize the CiviCRM and Acoustic platforms based on business needs, configuring layouts and fields, creating and managing custom objects, developing and maintaining automation processes, and designing and managing reports and dashboards. Partner with the CRM product manager to identify process and design improvements, manage issues and user requirements/workflows, and drive timely completion of key actions. Maintain CiviCRM user management by creating user accounts, configuring permission sets and user access controls, troubleshooting access issues, monitoring system usage, and creating and maintaining documentation. Data Management: Gather, develop, document, and validate business, functional, and technical requirements for configurations and integrations (e.g., Acoustic and Metabase). Maintain CiviCRM data quality and accuracy by using and implementing tooling to support data cleansing, enhancement, and deduplication. Support streamlining data import processes for offline gifts. Govern and maintain data flows between CiviCRM and the downstream users of its data (eg Acoustic and Sage Intacct); update and adjust shared data based on program objectives. Monitor the CRM and downstream uses to ensure data accuracy. Oversee data functions and hygiene within Acoustic, running recurring data and GDPR jobs, and pulling raw recipient data. Data Privacy and Governance In collaboration with WMF Legal & Security teams support and refine data privacy best practices. Develop and enforce database usage and security policies. Train and enforce CRM data privacy best practices with staff. Ensure governance of CRM data, defining schema in consultation with Analytics Enforce standards for segmentation Implement and document gift attribution rules Audit CRM for data hygiene and good governance. Project and Team Collaboration: Collaborate with CRM Product Manager, fundraisers, analysts, engineers, and other key stakeholders to define system requirements, constraints, and risks for implementing solutions that enhance fundraising and fundraising operations processes. Manage vendor partners to ensure timely delivery of services aligned with organizational priorities. Participate in sprint-based teams to facilitate the estimation, prioritization, and execution of tasks. Perform functional and integrated testing. Prepare and maintain project and technical documentation and artifacts, including release notes, analysis, reports, and user documentation. Evaluate new and existing CRM and database products and services and stay updated with product updates. Ensure data security practices comply with organization standards and regularly monitor system audit trails. Skills and Experience: Minimum 5 years of hands-on experience managing and maintaining a CRM environment as an administrator, preferably at a nonprofit organization; familiarity with CiviCRM, Acoustic or other CRM certification credentials a plus. Proficiency in CRM configuration, including objects, fields, page layouts, workflows, and validation rules. Strong technical skills in data management, reporting, and dashboards. Familiarity with automation and integrating CRMs with other systems and tools. Understanding of fundraising strategies and best practices is preferred. Experience with system integrations and third-party APIs. Experience with data analysis and SQL is preferred. Qualities: A strong value and mission fit with the Wikimedia movement and Foundation. Comfortable working in a highly collaborative, consensus-oriented environment. Ability to work effectively in multiple cultural contexts. Excellent verbal and written communication skills, as well as the ability to clearly communicate technical concepts to non-technical stakeholders. A desire to make meaningful contributions to knowledge equity, free culture, and open access. Possess a growth mindset with the ability to identify additional skills, knowledge, and/or expertise required and the drive to develop themselves where needed. Ability to communicate clearly in both synchronous and asynchronous channels. Additionally, we'd love it if you have: Experience with open-source technologies and communities. Conceptual understanding of cron or other automated scheduler tools. Experience working with no SQL and non-structured data. Experience building donor-facing products. Experience with the CRM we use, CiviCRM and our email marketing system, Acoustic. Experience working in a global organization that has a distributed workforce. Comfort and experience in a dynamic and mission-driven organization. Fluency in a language other than English. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$109,047 to US$169,455 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$109k-169.5k yearly 21d ago
Legal Case Specialist
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is looking for a Legal Case Specialist to join our dynamic Legal Department. This is a non-attorney position, reporting to the Tech Law Program Manager. As the Legal Case Specialist, you will be responsible for analyzing, responding to, or triaging a variety of legal requests and demands received by the Wikimedia Foundation from around the world, including issues related to defamation and free expression, privacy, and intellectual property. You will coordinate with Foundation attorneys, members of the Trust & Safety team, and members of the volunteer editor communities to solve legal issues. You will also play a role in data gathering, drafting, and publication of our bi-annual Transparency Reports that are based on these incoming requests. Additionally, you will be embedded in the team working specifically on compliance with technology regulations, including the EU Digital Services Act, to assist with ongoing requirements including annual audits regarding our internal complaint handling, and implementation of audit recommendations. As part of your work, you will communicate with various outside parties including attorneys, volunteers, vendors, and members of the public. You are responsible for: Analyzing and responding to legal requests and demands received by the Wikimedia Foundation. Tracking, prioritizing, and escalating relevant cases to Wikimedia Foundation attorneys or Trust & Safety Specialists. Thinking holistically about legal workflows and identifying areas for improvement. Running reports, analyzing data, and drafting content for bi-annual Transparency Reports. Assisting with technology regulatory compliance; including liaising across departments to gather information and documentation for annual audits, and assisting with the implementation of audit recommendations. Cross training on and assisting with other legal affairs workflows as needed. Skills and Experience: Ability to categorize and prioritize multiple projects and tasks including legal cases and regulatory obligations Willingness and ability to craft clear, thoughtful, and timely communications with attorneys, members of the Wikimedia communities, and the general public Data analysis, report generation, and content writing skills Strategic thinking Project management High level of collaboration Qualities that are important to us: Familiarity with Wikimedia community structures and editorial processes Skill and familiarity with Zendesk or similar customer support software Skill and familiarity with Asana or similar project management software Experience with legal and/or compliance workflows Additionally, we'd love it if you have: Proficiency or fluency in languages in addition to English. German would be particularly helpful. Skill and familiarity with wikitext writing and markup About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$72,702-$112,081 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$72.7k-112.1k yearly 1d ago
Intern, Digital Content Strategy
American Academy of Neurology 4.2
Remote or Minneapolis, MN Job
INTERN, DIGITAL CONTENT STRATEGY What you'll do. As a Digital Content Strategy Intern, you'll gain hands-on experience in shaping the online voice of a leading medical association. You'll collaborate with the Digital Content Strategy team to help craft compelling content for websites, emails, and social media platforms. From brainstorming and editing to publishing and performance monitoring, you'll play a key role in creating impactful digital experiences across AAN.com and BrainandLife.org. Please review the attached job description for full details. If viewing from an external site, please visit: ************************************************** Who we are. Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all. The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis's dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone. What we look for. Education: Currently enrolled as a student studying communications, digital marketing/marketing, or other related fields is required Must be enrolled in an educational institution pursuing fulfillment of a degree Experience: Interest in web editing and content management systems is required Experience with web production, web best-practice tools, writing for digital mediums, and social media marketing is preferred Additional Knowledge, Skills and Abilities : Self-starter, motivated, detail-oriented, and excellent communicator is required Keen understanding of audience is preferred Team-player is preferred Design or coding knowledge is preferred Travel Requirements: Travel not required Location: Minneapolis, MN and is identified as hybrid (required to work in the office with the ability to work remotely part of the week) Schedule: Some evenings and weekends required What we offer for Internships scheduled to work under 20 hours a week: Sick and Safe Time in accordance with local regulations. On-site workout facility, gender neutral restroom, lactation room, and wellness room Reasonable Accommodations Great Location: Our headquarters is a beautiful, energy-efficient office in Minneapolis, MN. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis's dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone. Great People in Great Careers: The AAN offers talent opportunities in the fields of Administration, Accounting, Marketing, Communications, Digital Development, Event Planning, Social Media, Research, Health Policy, Information Systems, Project Management, and more. ADDITIONAL RESOURCES View our press room, conferences, world-renowned guidelines, social media channels, patient and caregiver magazine, and most recent Annual Report. Technical Support Consider these troubleshooting options if you encounter issues with submitting your application: Be sure you are using the most updated version of your web browser. ADP does not support the browser Microsoft Edge. Complete your application in a timely manner or save it to finish later. If the system thinks that you have idled out of your session, this can affect your application being submitted correctly. Make sure all attachments added to your application are converted into a supported file type (.PDF, .DOC, .DOCX). If you need assistance with completing our online application process, contact ****************** . The American Academy of Neurology is an equal opportunity employer.
$34k-44k yearly est. 22d ago
Sr Creative Content Specialist
United Methodist Communications 3.8
Remote or Nashville, TN Job
Job Details 810 12 AVE SOUTH - NASHVILLE, TN Optional Work from Home Sr. Creative Content Specialist The Senior Creative Content Specialist uses creative copywriting and ideation across multiple channels to support marketing and advertising efforts for both internal and external clients. The position develops and manages high-quality marketing and advertising content including but not limited to email campaigns, websites, social media, newsletters, brochures, advertisements, infographics, videos, live presentations, events and webinars. The successful candidate will be able to collaborate and contribute to the creative conceptualization for both internal and external clients. This position serves as the lead proofreader and editor for all collateral created by the Creative Strategy team. Requirements: Bachelor's Degree in Marketing, Communications, Public Relations or a related field. Must be a concise proofreader, and have creative writing and rich storytelling abilities using multi-media channels. Knowledge of AP style, social media writing and website writing. Willingness to learn new methodologies, techniques and design principles. Required computer skills: General proficiency of Microsoft Office. Knowledge of The United Methodist Church, its agencies, leadership and conferences, as well as the non-profit industry, is needed. A general knowledge of Spanish language would be a plus. A strong knowledge of structure and polity of The United Methodist Church is needed. Ability to work independently, as well as within a team setting. Minimum of 5 years' experience in marketing or public relations, content creation, copywriting or a related field. UMCom is an Equal Opportunity Employer.
$45k-54k yearly est. 60d+ ago
Member Services Coordinator
American Academy of Neurology 4.2
Remote or Minneapolis, MN Job
MEMBER SERVICES COORDINATOR What you'll do. As a Member Services Coordinator, you'll be at the heart of delivering outstanding customer service to members, nonmembers, patients/caregivers, and staff requesting information. You'll be the go-to person for answering questions and providing key information on American Academy of Neurology membership, products, and services, ensuring everyone's needs are met with care and efficiency. In addition, you'll play a crucial role in managing and maintaining member records and processing product orders with accuracy and speed, helping to keep everything running smoothly. Your dedication to excellent service will make a real impact on our community! Please review the attached job description for full details. If viewing from an external site, please visit: ************************************************** Who we are. Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all. The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in the historic Mill District of downtown Minneapolis, and our public policy office is near the action on Capitol Hill in Washington, DC. What we look for. Education: Associate of Arts/Vocational/Technical Degree in Business, Management, Communication or related field of study is required Bachelor's Degree is preferred Experience: Minimum of 1 year of experience providing high level, quality customer service is required Customer Service and/or call center experience within a Professional Association is preferred Previous experience using an online membership database such as Salesforce is preferred *Equivalent combination of education and experience beyond the minimum requirement may be substituted for qualification requirements . Travel Requirements: Minimal travel required - up to 5% Location: Minneapolis, MN and is identified as primarily remote (ability to work remotely, but required to work in the office as needed or requested) Schedule: Scheduled hours of 8:30 a.m. - 5:00 p.m. CT; Occasional evening and weekend required What we offer. If our great people, great mission, and great location weren't enough, we offer great benefits that work as hard for you as you do for us. Twenty-two days of paid personal time off (PTO) in the first year Ten paid holidays, one floating holiday, plus a year-end closure (Dec 25-Jan1) in addition to PTO Ten bereavement days for an immediate family member, five days for other family members One-time home office equipment reimbursement up to $100 401k company contribution of 10.5% of salary Medical insurance (Both Traditional PPO and HDHP) Flexible spending plan - medical and dependent care Health Savings Account with company contribution Dental insurance Vision insurance Accident, Critical Illness, and Hospital Indemnity Insurance options ID theft protection Employer paid Short-Term Disability, Long-Term Disability, and AD&D insurance Paid Parental and Paid Family Care Leave Travel insurance Computer loan purchase plan Transportation subsidy Tuition Reimbursement Professional Development opportunities Diversity, Equity, and Inclusion training programs Flexible work schedules Mental health resources On-site workout facility, gender neutral restroom, lactation room, and wellness room Reasonable Accommodations Diversity, Equity, and Inclusion is a commitment of the AAN. The AAN is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, genetic information, or any other characteristic protected by law. If you need assistance with completing our online application process, and/or require a reasonable accommodation for any part of the hiring process, please contact ******************. American Academy of Neurology 201 Chicago Avenue Minneapolis, MN 55415 ***********
$42k-54k yearly est. 60d+ ago
Senior Trust & Safety Policy Manager
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
Senior Trust and Safety Policy Manager The Wikimedia Foundation is seeking a Senior Trust & Safety Policy Manager to advance our mission of empowering every human to freely share in the sum of all knowledge. As part of our Legal team, you will help build and maintain safe, welcoming environments for the diverse global community of volunteers who create and curate free knowledge on Wikipedia and other Wikimedia projects. Our commitment to safety, efficiency, and fairness is essential to ensuring access to free, reliable information worldwide. Reporting to the Senior Manager, Trust & Safety, you will play a critical role in reviewing, enhancing, and developing trust and safety policies. The Wikimedia movement has multiple suites of policies: those which guide our Foundation and those which guide our volunteers. Your work will largely revolve around our internal policies, where you will collaborate with internal and external stakeholders to identify areas for improvement and recommend changes to address gaps or inefficiencies or for regulatory compliance. By ensuring that our policies reflect our movement's values and meet community needs, you will help strengthen our commitment to transparency, fairness, and inclusivity. In addition to reviewing and enhancing the Foundation's internal policies, you will also support in the development of some of the trust and safety policies which guide our volunteers, including in the continued rollout and implementation of the Universal Code of Conduct (UCoC) across Wikimedia's global, multilingual communities. To do this, you will strengthen collaboration with the Universal Code of Conduct Coordinating Committee (U4C) and partner with multiple language-based project communities in their own review and improvement of UCoC adherence. You may be asked to help develop public resources and training materials to promote consistent, fair enforcement and to build capacity throughout the Wikimedia ecosystem. You will also play an important role in investigating and responding to threats to the safety of Wikimedia projects, communities, and the public. You will help review and escalate emergency contacts to law enforcement when necessary and contribute to confidential case reviews to shape policy recommendations and ensure appropriate application of standards. Success in this role requires a deep understanding of what fosters healthy online communities and how to build equitable systems that support users in distress. Your ability to understand and navigate community norms and processes will be key. You will also need to be able to work well with volunteers and staff from a broad range of backgrounds to establish a culture of peer support and excellence within the framework of the Universal Code of Conduct. We welcome candidates from any background who are excited to bring their expertise to this mission-driven role. If you are passionate about creating safe, equitable, and resilient online communities, we encourage you to apply. Responsibilities: Reviewing, enhancing, and developing Foundation-internal trust and safety policies to ensure they reflect Wikimedia's values and meet the needs of diverse global communities. In collaboration with manager and team members, identifying areas for improvement within existing policies, and recommending changes to address gaps, inefficiencies, or emerging challenges. Collaborating with U4C, project communities, and affiliate groups to promote UCoC adherence, provide training as requested, and build capacity for consistent enforcement. (Occasional international travel may be required.) Providing safety risk assessments on new Wikimedia products, projects, tools, and features before they are launched on request. Contributing to team discussions and confidential case reviews both to shape policy recommendations and ensure the appropriate application of standards, aligning with broader safety goals. Maintaining and promoting awareness of community norms, processes, and emerging trends to support proactive policy development and community engagement. Participating in a team rotation to ensure 24/7 coverage for emergencies, assessing and escalating high-risk threats when necessary. Performing other duties as required to support the Trust & Safety team's mission and objectives. Skills and Experience: Experience supporting and enhancing implementing complex policies in alignment with organizational values and goals. Ability to thrive with general guidance on new initiatives but the expectation of independence on day-to-day tasks. Strong critical thinking skills Ability to assess risks, evaluate options, and recommend data-informed solutions that align with strategic objectives. Experience coordinating and supporting diverse stakeholders, including volunteers, staff, and external partners. Strong interpersonal communication skills Experience building and maintaining productive relationships with stakeholders across diverse cultural, linguistic, and professional backgrounds. Experience working with international and multilingual communities. A collaborative mindset paired with the ability to work autonomously when needed. Fluency in English - Advanced command of another major language is a strong plus (Spanish, Russian, Japanese, or Mandarin preferred). Educational background: Typically requires a Bachelor's degree and 5+ years of related experience, a Master's degree and 3+ years of related experience, or equivalent work experience. Qualities that are important to us: Experience with, or understanding of, free knowledge, open source, free culture, or other online communities and operates with high sensitivity around culture with the goal to respect, preserve and enhance. Experience in developing and implementing behavioral, governance, or community safety policies within complex, values-driven ecosystems. Experience working with online communities/volunteers. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$92,666 to US$142,329 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Arab Emirates, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$92.7k-142.3k yearly 1d ago
Senior Product Manager, Fundraising CRM
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation's mission to empower and engage people around the world with free knowledge. The Senior Product Manager is responsible for overseeing the development, strategy, and growth of our Customer Relationship Management (CRM) system, CiviCRM. Reporting to the Director of Fundraising Technology, the Senior Product Manager, CRM will be responsible for the development, strategy and growth of the CRM system and supporting fundraising colleagues by ensuring that our CRM enables fundraising objectives and strategies. The ideal candidate will have a strong background in product management and strategy as well as fundraising and CRM experience at a similar sized non-profit organization. Responsibilities: Product Vision, Strategy, and Planning. Define and champion the product vision and strategy for Wikimedia Foundation's CRM system, aligning with strategic fundraising priorities. Develop and maintain a CRM product roadmap, prioritizing features based on user needs and fundraising value. Prepare and maintain project and technical documentation and artifacts, including release notes, analysis, reports, and user documentation. User Engagement and Understanding: Actively engage with all CRM users and stakeholders (this includes fundraising, donor engagement, marketing, and program teams) to understand goals, workflows, and pain points related to CRM. Prioritize CRM features and enhancements that improve user experience and streamline workflows based on stakeholder input. Leverage deep understanding of CRM to proactively suggest tools and workflows to optimize team processes. Train and mentor teams in the use of CiviCRM, ensuring they are using it to its full capacity, and that it is meeting their needs. Develop robust documentation on CRM features and workflows. Be a champion of experimentation and innovation to improve donor engagement and team efficiency. Technology and Process Optimization Drive the strategic integration of the CRM with other tools and platforms, such as email marketing, donation processing and donor relations ticketing systems, to optimize workflows and data insights. Define and prioritize the CRM technical product roadmap, focusing on scalability, adaptability, and the capacity to meet the organization's growing needs and to incorporate emerging technologies. Project and Team Collaboration: Participate in sprint planning and prioritization for CRM related tasks. Develop and advocate for priority tasks within the fundraising teams wider backlog. Evaluate new and existing CRM and database products and services and stay updated with product updates. Collaboration with upstream CiviCRM to meet our user needs and requirements. Skills and Experience: 3-5 years of experience in product management. Experience creating product roadmaps and strategies. Proven project, communication, and time management skills Agility and flexibility to work with multiple different teams, projects, and technologies while delivering value and impact Ability to partner and work closely with internal teams, including developers, engineers, architects, security, and product teams. Outstanding written and verbal communication skills with the ability to translate complex technical requirements to non-technical audiences, as well as turn non-technical requirements into specs that engineering teams can execute against. Experience with data analysis and using data to drive product decisions. Deep understanding of fundraising operations, donor engagement, and the non-profit sector. Qualities: A strong value and mission fit with the Wikimedia movement and Foundation. Comfortable working in a highly collaborative, consensus-oriented environment. Ability to influence and lead cross-functional teams. Strong product management and prioritization skills. Ability to work effectively in multiple cultural contexts. Excellent verbal and written communication skills, as well as the ability to clearly communicate technical concepts to non-technical stakeholders. Strong passion for the mission of the Wikimedia Foundation and its goals Possess a growth mindset with the ability to identify additional skills, knowledge, and/or expertise required and the drive to develop themselves where needed. Ability to communicate clearly in both synchronous and asynchronous channels. Additionally, we'd love it if you have: Experience with open-source technologies and communities. Experience building donor-facing products. Experience with the CRM we use, CiviCRM. Experience working in a global organization that has a distributed workforce. Comfort and experience in a dynamic and mission-driven organization. Fluency in a language other than English. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$104,691 to US$161,585 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$104.7k-161.6k yearly 21d ago
Associate General Counsel
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
Wikimedia envisions a world where the sum total of human knowledge is available to everyone. The Wikimedia Foundation, the nonprofit home of Wikipedia, Wikimedia Commons, and other free educational projects, serves as the hub of a global movement of hundreds of thousands of contributors collaborating to collect and share the sum of all human knowledge with the world. Protecting the privacy of Wikimedia readers, contributors, and donors is a key element of our work as an organization. Our Legal team counsels Foundation engineers as they create tools and features for Wikipedia, secure the websites, and collaborate with volunteer developers to design and build the future of the projects. We are looking for an Associate General Counsel to support the Deputy General Counsel in leading key functions in the Legal team, with specific focus on further refinement of our privacy and product counseling workflows. The Associate General Counsel will be a hands-on leader with significant management experience, who will help to oversee and develop a highly talented and collaborative team of lawyers and legal professionals. The Associate General Counsel will also work closely with the Legal department leadership team, the Foundation's Senior Leadership and executive teams, and with external stakeholders. We are looking for expertise and experience leading teams that advise online platforms, with a particular focus on counseling technical teams, and providing guidance on matters relating to privacy and security. Candidates should have a track record of enabling successful cross-departmental collaboration, and developing both early career and more experienced lawyers. Additional relevant experience includes past direct work with online communities. Essential Functions: Advise the Deputy General Counsel, General Counsel, and Senior Leadership team on legal and regulatory matters, especially pertaining to privacy and security. Work collaboratively with legal department staff members to define and shape a renewed vision and strategy for the Foundation's privacy team. Help set priorities and evolve the infrastructure to deliver on that vision and strategy. Manage a team providing strong transactional and product counseling support for engineers/technologists; this will include direct counseling, setting organizational policy, and risk assessment/mitigation. Strengthen and improve internal workflows and collaboration relating to product counseling and engineering-related legal advice. Each year, oversee an annual refresh of the Wikimedia Foundation Privacy Policy to keep pace with applicable regulation, the protection of user data, and new and evolving features on the Wikimedia projects; support internal and external communication campaigns to educate staff, users, and other stakeholders on the evolution of the policy. Develop and lead a strong, diverse, and collaborative team serving Foundation programmatic goals and the Wikimedia movement. Oversee the work of various privacy workflows and manage assigned lawyers; mentor high-performing legal staff. Provide advice and counsel on other areas of the law, which, depending upon our needs and your experience, may include regulatory compliance frameworks, open source licensing, and more. Requirements: J.D. from accredited U.S. law school or equivalent foreign degree preferably paired with significant U.S. legal experience. Current membership in good standing with at least one U.S. state bar. Approximately 10+ years or significant experience practicing law and advising a user-facing digital technology or internet company (e.g., as in-house counsel), preferably with global reach. Significant management experience including managing other high-performing, senior lawyers. Significant experience working with engineering colleagues as a counselor and advisor to achieve organizational goals. Experience with, and deep technical understanding of, tools and methods related to digital privacy and security. Ability to work with a wide range of professionals including lawyers, engineers and data analysts, and communications specialists. Experience with large, diverse, online user communities. Comfortable in a highly collaborative, multicultural, transparent environment. Ability to assess and manage complex risks. Mission-driven with a public service orientation and high personal integrity. An understanding of, and commitment to, a free and open internet, to the open source and free culture movements, and to Wikimedia's mission. Excellent written and verbal communication skills; fluency in written and spoken English. Able to prioritize and adhere to deadlines, complete projects independently and manage costs and budgets in a busy environment. Ability to to work with a team primarily based in the US Pacific time zone (PST / UTC-8). Ability to travel domestically and internationally as needed, including attendance and speaking at conferences. Additionally, we'd love it if you have: Substantial knowledge of engineering and/or experience with technical security measures. Active participation as a Wikimedia volunteer. Fluency/proficiency in language(s) other than English. Experience in international law, particularly related to: privacy, technical security, intermediary liability, freedom of expression. Experience living or working outside of home country. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$171,987 to US$260,709 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$172k-260.7k yearly 21d ago
Senior Specialist, Global Meetings
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
This role manages the end-to-end execution of international meetings and multi-day working sessions for internal teams at the Wikimedia Foundation. With a globally distributed workforce of 700+ staff, these in-person and hybrid convenings-approximately 35 annually-are essential to the organization's success. The role also involves attending 8-10 larger internal or community-facing global events. As a meeting and event planning professional, you will oversee needs assessment, vendor and venue sourcing, budgeting, contract negotiation, and on-site logistics. You will also ensure safety and security planning, provide real-time problem-solving, and deliver exceptional service to traveling staff and virtual participants. Operating across time zones in a collaborative, mission-driven environment, this role requires strong communication, adaptability, and proactive problem-solving. You will work closely with the Travel team to deliver high-quality meeting and group travel services for staff, board, and volunteers, contributing to an organization committed to impactful and efficient convening. We'd like you to do these things: Manage Full-Service Convening Logistics - Plan and execute internal meetings and events for 5-80 staff, board members, and volunteers, ensuring seamless logistics and adherence to contractual obligations. Develop Project Timelines & Guide Organizers - Create structured timelines and lead staff organizers through the travel and event planning process to ensure timely execution. Budget & Financial Oversight - Manage a $1M+ budget for internal meetings and events, preparing detailed line-by-line proposals, tracking expenses, and reconciling invoices. Venue & Destination Sourcing - Assess organizer needs and provide expert recommendations on global destinations, hotels, venues, and logistical support solutions. Problem Solving & Issue Resolution - Anticipate and address challenges, provide comprehensive onsite event support, and ensure all travel and venue agreements are met. Apply creative, resourceful problem-solving for international travel and event challenges. Attendee Travel & Visa Support - Assist attendees with flight arrangements and visa needs, ensuring smooth travel experiences. Rooming List Management - Coordinate and manage hotel rooming lists, ensuring accurate assignments, special requests, and smooth check-in/check-out experiences. Clear & Timely Communication - Maintain transparent, proactive communication with organizers, travelers, vendors, and the travel team. Vendor & Contract Management - Oversee financial and deliverable obligations with contracted venues and hotels, ensuring compliance and service quality. Cross-Team Collaboration - Work closely with the travel team to support additional travel-related workloads, including ticket reservations, ad-hoc meeting needs, and responding to travel inquiries from staff, senior leadership, and volunteers. We'd like you to have these skills: Proven experience in project management for international meetings and events Strong relationship-building skills across all levels of staff, fostering trust and reliability Proficiency in Google Suite and Asana Exceptional attention to detail and accuracy, ensuring smooth execution Excellent written communication skills (English) Experience working in global, multicultural environments, collaborating with international teams Familiarity with the U.S. and Schengen visa application processes, including requirements, timelines, and documentation Strategic budget management, optimizing resources effectively Strong problem-solving skills, swiftly addressing travel and event-related challenges both in-person and remotely Ability to anticipate team needs, assess risks, and provide proactive support Adaptability in refining processes and procedures to meet evolving travel and meeting requirements within a non-profit framework Passion for research, logistics, and meticulous planning, with a keen eye for both small details and big-picture execution Required Qualifications 6+ years of progressive experience in meeting and event planning, including full end-to-end execution Strong technical aptitude and adaptability, with the ability to quickly learn and utilize new software Excellent professional writing and communication skills, tailored for varied audiences Expertise in venue and meeting contract negotiation and review Willingness and ability to travel internationally to support events as needed (up to 40%) Proven ability to thrive in a remote work environment, maintaining high productivity and collaboration Ability to work independently and effectively engage with diverse stakeholders, balancing autonomy with teamwork Experience working with diverse teams and talent across all organizational levels, fostering inclusion and collaboration Commitment to delivering high-quality work in a mission-driven, community-focused organization About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US $74,525 -$119,007 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$74.5k-119k yearly 1d ago
Tech Lead, Wikidata Platform
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is looking for a collaborative technical lead to guide the sustainment, development, and evolution of the query platform for Wikidata, one of the world's largest open linked databases. Wikidata facilitates much of the structure of Wikipedia content and contributor activities, making an impact on billions of users across 300+ languages. It also is a critical resource for libraries, universities, and other technology platforms. Our vision is a world in which every single human being can freely share in the sum of all human knowledge. This includes access to data for editing workflow support, research, feature development, and advancing artificial intelligence responsibly. As the Technical Lead for Wikidata Platform, you will shape the future of how users query and access Wikidata at scale. You will guide the short- and long-term technical vision and architecture for Wikidata Platform to maintain stable, reliable and sustainable data access. The Technical Lead shares responsibility with the Staff Product Manager and Engineering Manager for the delivery, development, and operations of Wikidata platform products and services. This role is an individual contributor role, reporting to the Director of Product, Abstract Wikipedia and Wikidata Platform. Wikidata application product strategy and development is primarily led and resourced by our affiliate organization, Wikimedia Deutschland (WMDE), so this role will also work closely with WMDE product management and engineering counterparts. The Technical Lead will join the Product and Technology organization at Wikimedia, working alongside product teams building and operating features, products, platforms, and services used by hundreds of millions of people around the world. This is an opportunity to do good while improving and increasing the impact of the Wikidata platform for one of the top 15 websites in the world. In this role, you will lead the design, development, and deployment of Wikidata's query platform architecture. You will collaborate with the Staff Product Manager to ship platform services and features to serve technical contributors and users of Wikidata, deliver on user needs, and guide Wikidata query services to meet growth in data and demand. Our engineering environment includes open source applications developed in-house and off-the-shelf, with a wide variety of technologies and stack components, hosted primarily in colocated data centers. A highly successful candidate will also serve as a thought partner to the Vice President and Director of Product, and to affiliate partners on strategic and tactical roadmap development. This is a remote position; open to candidates residing in a range of different locations in the world. Some travel required . You are responsible for: Stability, performance, and scalability of the Wikidata Query Service (WDQS) architecture and data pipeline Articulating a vision for Wikidata Platform's query infrastructure that supports continued growth and future sustainability Developing new query methods, APIs, algorithms, and indexing strategies to optimize graph search capabilities for priority use cases Collaborating with the Staff Product Manager, Engineering Manager, and other cross-functional colleagues to design system requirements and ship iterative improvements to meet user needs Maintaining an understanding of current developments in structured knowledge representation technologies in order to propose innovative solutions Persevering through setbacks to ensure team goals are met, or communicating when a pivot may be necessary Developing an understanding of our movement and how it drives our work Developing best practices for interacting with platform query services Performing data analysis to uncover insights and patterns Skills and Experience: 8+ years of experience building and scaling API-driven data platform products with technical userbases 4+ years of experience in data engineering, specifically with production deployments at scale Deep understanding of database and knowledge graph representation technologies and standards Proficiency in Java, C++, or other programming languages for database interactions. Ability to set up, scale, and investigate systems is more important than expertise in a particular language. Experience navigating issues associated with privacy-sensitive data and familiarity with security best practices in implementing database query services Past success in breaking down ambiguous projects into clear tasks Ability to work with multiple stakeholder teams to deliver results through lateral influence and collaboration Knowledge of highly scalable data processing frameworks (Spark, Kafka, Flink, etc.) Qualities that are important to us: Commitment to the mission of the organization, our values, and guiding principles Strong collaborative problem-solving skills and ability to lead a technical team effectively to deliver a project from idea to production Outstanding written and verbal communication skills, with an ability to clearly and proactively communicate plans and results to stakeholders and collaborators. Ability to navigate and make decisions in circumstances with limited, incomplete, and conflicting information Ability to generate simple and elegant solutions in a complex environment where resources are limited and our guiding principles are ambitious Curiosity and commitment to continuous learning Ability to grow impact through mentoring and development of other engineers Resilience and patience in a large and complex ecosystem of stakeholders Emotional intelligence, kindness, and the ability to listen, understand, and respond to multiple perspectives. Additionally, we'd love it if you have: Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines Experience with open source, open data, or open knowledge communities Experience as a contributor on Wikipedia, Wikidata, or in Wikimedia project communities Experience delivering data platform capabilities that you can share with us during interviews About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$129,347 to US$ 200,824 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$129.3k-200.8k yearly 42d ago
Lead UX Designer - iOS
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is a non-profit organization supporting Wikipedia and other Wiki projects. The Foundation operates one of the world's top five websites and has global reach and impact. Technology and innovation are critical in our quest to support every human in freely sharing knowledge. The Product Design team at Wikimedia is seeking a Lead UX Designer with an expert understanding of user experience and product development processes to work within our Apps team, supporting the Wikipedia iOS app and selected features on the Android app. You will lead all aspects of the user experience, partnering with the other product leads to conceive and execute upon the product strategy for your product team. Responsibilities Reducing complexity to create simple, delightful experiences for our users. Creating prototypes and running experiments to iteratively test your hypotheses. Using and evolving our design system and guidelines, to create new features from ideas on paper to implementation. Applying accessibility standards and Human Interface Guidelines to your designs. Collaborating with designers, design managers, product managers and engineers to create product plans and maintain product design processes. Distilling complex concepts into easy to understand talking points to engage with our readers and communities throughout the design process. Working actively with other leaders on product and design to help improve tactical and operational processes. Supporting the growth of colleagues by mentoring others within the team. Skills and experience…. The right person is better than the right set of experiences. These are the traits we've identified that make great additions to our team so far. Can craft compelling stories that persuade team members and stakeholders to adopt their ideas. Experience mentoring other designers on design whilst welcoming feedback from others. Solid experience using evaluative and generative research methods, to build a deeper understanding of audience behaviours. Has a strong creative vision and the ability to switch easily from blue sky ideation to tactical thinking. Shares their work and ideas beyond their own team and enjoys engaging with the global design community. 5+ years of experience designing for native mobile apps 8+ years of experience contributing on design teams Bachelor's degree and/or Masters degree, or equivalent in related work experience Additionally, we'd love it if you have... Background in content consumption, publishing, education, or news Experience acting as a researcher, both in-person and with remote participants Experience designing for and testing with different audiences (internationalization/localisation) Have familiarity with Free Knowledge and/or Open Source communities Experience designing for native mobile apps Speak more than one of the nearly 300 languages of the users you'll be designing for Team requirements Designer must be available for team meetings and synchronous work between 2:00 PM UTC and 7:00 PM UTC About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$[ 129,347 ] to US$[ 200,824 ] with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$97k-135k yearly est. 21d ago
Senior Marketing Manager
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
This is a fully remote role; however, the candidate must be based in the Pacific Time Zone. Due to the nature of collaboration with teams and stakeholders primarily working in this time zone, alignment is essential. The Wikimedia Foundation seeks an innovative, creative and collaborative marketing leader to define and execute strategies for engaging young people (aged 18-25) on short form video platforms with Wikipedia. As part of this work, they will build and lead a fast moving and dynamic team from across departments to create a range of dynamic and experimental content and creative campaigns that can help us unleash our potential in reaching this important audience group on these channels. Our work on short form video is part of the Foundation's Future Audiences initiative, which explores strategies for creating new audiences for Wikipedia, in an effort to reach everyone in the world with the sum of all human knowledge. We know that young people are spending more time on short form video platforms (TikTok, Instagram Reels, etc) than on traditional search engines or websites to get their information (see our report on global trends). In order to stay front of mind for these audiences, our goal is to build an engaged online community of young people that love, learn from, engage with, trust and share Wikipedia content on short form video platforms. We also wish to create new experiences that increase engagement with these audiences where they are. Already through various experiments on these channels, we've demonstrated that we can reach younger audiences at scale. Now we're looking to significantly increase our experimentation efforts, through a variety of tactics (for example, influencer marketing, creative campaigns, partnerships), to learn how to effectively increase our brand presence and engagement with these audiences in the longer term. You are responsible for: This role will sit in the External Communications team within the Foundation's Communications Department. It will be responsible for: Leading and collaborating with multiple teams across the Wikimedia Foundation (Product, Partnerships, Brand Studio, and others) to develop creative and experimental video content at an accelerated pace. Exploring, developing, executing, and testing various marketing strategies and activities on these channels (TikTok, Reels, YouTube), taking a “test and learn” approach, and pivoting quickly if things aren't working, to help us achieve innovation and impact at scale. Working with creatives, agencies and others to mastermind campaigns that capture attention. Effective storytelling, crafting compelling narratives that resonate with our target audiences. Using metrics and analytics to iterate and improve experiment output and audience resonance; continually ensuring experiments align with both Foundation goals and audience preferences. Staying on top of emerging practices, themes, stories, and trends in marketing, and building these into your approach. Line managing the social media team, overseeing the work on short form video platforms, and also our wider social media strategy, effectively in a fast moving environment, ensuring coaching and career development. Working in partnership with Product and Tech teams to help facilitate new and innovative approaches to product testing with young people, to help enhance engagement with these audiences in the longer term. Contributing to wider marketing and communications plans for Future Audiences initiatives by aligning on objectives, strategies, tactics, budgets, timelines, and resource allocation. Skills and Experience: Experience working for a global brand, effectively marketing to young people through short form video, as well as other channels. Experience embracing bold, creative, experimental, and successful risk taking, leading to greater innovations and improved performance. Experience delivering creative work scrappily, in low-resource environments. Strong knowledge of the creative development process, coupled with practical experience in managing (internal or external) creative and production teams. Experience in effectively building engaged online communities. Ability to effectively manage stakeholders across multiple levels and functions, including strong communication and problem-solving skills, to ensure alignment with project goals and foster positive relationships. Ability to work quickly, and flexibly, across multiple timezones, cultures and priorities. Sound judgment with proven ability to make objective, data-based decisions. Line management experience, having previously led a successful social team. Budget management. Qualities that are important to us: Comfortable being strategic and also doing the work. Ability to thrive in a fast-paced, dynamic environment, and comfortable with ambiguity. Experience working with remote teams. The ability to lead autonomously while being comfortable in a highly collaborative, consensus-oriented environment. Additionally, we'd love it if you have: A deep love for Wikipedia / Wikimedia, the joy of discovery, and empowering the expansion of free knowledge. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $134,147 to $203,434 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$134.1k-203.4k yearly 21d ago
Staff Site Reliability Engineer
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is looking for a Staff Site Reliability Engineer (SRE) focused on Machine Learning Infrastructure. You will join a distributed team working across UTC -5 to UTC +3 (Eastern Americas, Europe, and Africa) and report directly to the Director of Machine Learning, Chris Albon. As a Staff SRE specializing in ML infrastructure, your primary responsibility is designing, developing, maintaining, and scaling the foundational infrastructure that enables Wikimedia's Machine Learning Engineers and Researchers to efficiently train, deploy, and monitor machine learning models in production. You will be responsible for: Designing and implementing robust ML infrastructure used for training, deployment, monitoring, and scaling of machine learning models. Improving reliability, availability, and scalability of ML infrastructure, ensuring smooth and efficient workflows for internal ML engineers and researchers. Collaborating closely with ML engineers, product teams, researchers, SREs, and the Wikimedia volunteer community to identify infrastructure requirements, resolve operational issues, and streamline the ML lifecycle. Proactively monitoring and optimizing system performance, capacity, and security to maintain high service quality. Providing expert guidance and documentation to teams across Wikimedia to effectively utilize the ML infrastructure and best practices. Mentoring team members and sharing knowledge on infrastructure management, operational excellence, and reliability engineering. Skills and Experience: 7+ years of experience in Site Reliability Engineering (SRE), DevOps, or infrastructure engineering roles, with substantial exposure to production-grade machine learning systems. Proven expertise with on-premises infrastructure for machine learning workloads (e.g., Kubernetes, Docker, GPU acceleration, distributed training systems). Strong proficiency with infrastructure automation and configuration management tools (e.g., Terraform, Ansible, Helm, Argo CD). Experience implementing observability, monitoring, and logging for ML systems (e.g., Prometheus, Grafana, ELK stack). Familiarity with popular Python-based ML frameworks (e.g., PyTorch, TensorFlow, scikit-learn). Strong English communication skills and comfort working asynchronously across global teams. Qualities that are important to us: Collaborative, proactive, and independently motivated. Experienced working with diverse, remote teams. Committed to open-source software and volunteer communities. Systematic thinker focused on operational excellence and reliability. Additionally, ideal candidates will excel in at least one of these areas: Scalable ML Infrastructure: Deep understanding of scalable infrastructure design for high-performance machine learning training and inference workloads. Reliability and Operations: Proven track record ensuring high reliability and robust operations of complex, distributed ML systems at scale. Tooling and Automation: Demonstrated expertise creating robust tooling and automation solutions that simplify the deployment, management, and monitoring of ML infrastructure. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$129,347 to US$200,824 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$129.3k-200.8k yearly 1d ago
Software Engineer - Moderator Tools
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
Software Engineer - Moderator Tools - Full Stack The Wikimedia Foundation is looking for a product software engineer to join the Moderator Tools team, reporting to product engineering management. As a product engineer, you will be responsible for building out components for our product user experiences. In this role, you will work in a remote environment, where we value teamwork and a consensus-oriented approach. You get to write open-source code for collaborative experiences supporting over half a billion pages accessed per day, and you get to do it at a place that believes we're all more successful when everyone has a good work-life balance. On the Moderator Tools team, we build and improve tools for Wikimedia's volunteer patrollers and administrators, improving their ability to review and take action on bad content across Wikimedia projects. Wikipedia's reliability and trustworthiness is in large part a result of the efforts of these volunteers, who review new edits, revert vandalism, block bad actors, and protect important content. We recently completed a project to enable communities to configure automated detection and reversion of bad edits, giving them more capacity for content moderation tasks. We are currently focusing on projects that improve patrolling experiences while maintaining other projects that support moderators and editors. You are responsible for: Work on our upcoming project to create a centralized place to organize moderation activities Improving the content moderation experience by building new functionality primarily for patrolling interfaces such as Special:RecentChanges, Special:Watchlist, etc. Fixing bugs for code that our team maintains, including the Automoderator wikimedia extension and The Wikipedia Library codebases. Collaborating with product managers, designers, and other teams on shared projects. Writing multilingual, accessible, and performant user interfaces using JavaScript, PHP, VueJS, and CSS. Building on top of existing Design System Library components in our ecosystem and writing new ones when needed. Building on top of existing MediaWiki APIs in our ecosystem. Extending the capabilities of the MediaWiki stack to serve diverse community needs by incorporating possibilities that are offered by new tooling or technical advances. Writing unit and integration tests Proactively addressing security and code review feedback Working across teams to proactively reduce technical debt by refactoring code, updating testing frameworks, and reviewing code from other engineers. Instrumenting components to monitor user behavior and performance characteristics Skills and experience: 3-5 years related professional experience in programming roles with some understanding in fundamental frontend and backend concepts. Experience in JavaScript. Experience in PHP or Python. A demonstrated ability to deliver features collaboratively in a team environment. Experience converting design mockups into functional components Experience with incorporating performance and accessibility into features. Experience in writing well-documented and readable code Qualities that are important to us: A desire to make meaningful contributions to knowledge equity, free culture, and open access. An emphasis on communicating clearly in both synchronous and asynchronous channels. A willingness to incorporate new technical approaches and engineering thought patterns towards solving problems. Interest in mentoring, or teaching and sharing technical knowledge. Additionally, we'd love it if you have this: Experience working with internationally distributed teams or organizations Familiarity with Wikipedia / wikitext / markdown editing or content management systems (e.g., MediaWiki, Drupal, WordPress) Experience with Bash, Django, VueJS, and/or Docker Experience working with projects or communities in languages other than English Experience working with large, legacy codebases About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $89,00 to $139,000 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$139k yearly 21d ago
Senior Database Administrator
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is seeking a Senior DBA. Our objective is to make the sum of all human knowledge available to everyone, and we persist most of this knowledge in MariaDB. Our project sites are some of the most highly visited on the internet, with more page views per engineer than any other site. As a Senior DBA at the Wikimedia Foundation, you will be part of a small, focused team of skilled and experienced engineers. In this role, you will be responsible for ensuring the health of our database systems - including their availability and performance. Your responsibilities will include troubleshooting issues, database maintenance, performance tuning, high availability, replication, backups, and general optimization as well as benchmarking and testing new MariaDB and MySQL builds. WMF is a proponent of privacy and using free and open-source software. We run a large database cluster with MariaDB on bare metal Linux hosts. The work we do is crucial and is used by hundreds of millions of people. This is a unique opportunity to make a huge impact for a good cause. The candidate should be open to travel 1-2 times a year. Responsibilities Implementation, maintenance and troubleshooting of relational database systems in production and staging environments Handling database version upgrades, testing and working with upstream on bug identification and resolution Configuring replication, designing schema optimizations and running schema changes Monitoring, debugging and improving query performance Improving observability (alerting, metrics, monitoring) of database infrastructure Multi-datacenter replication topology design, capacity and infrastructure planning Taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia's production infrastructure and participating in an on call rotation Sharing our values and work in accordance with them Qualifications Advanced level of experience with MariaDB or MySQL database administration as the primary production database as well as replication topologies at scale Knowledge of Linux and IO/data storage concepts, internals and troubleshooting (we run Linux in production exclusively) Proficiency in SQL Experience with debugging query performance and schema design Experience with MySQL high availability and replication management tooling Experience with remotely managing bare-metal servers 5+ years experience in a hands-on DBA role as part of a team Experience with high traffic and highly available website architectures and operations Strong English language skills Ability to work independently in a fast paced environment, as an effective part of a globally distributed team, including ticket tracking systems and asynchronous communication tools B.Sc. or M.Sc. in Computer Science or equivalent work experience Optional qualifications Proficient at automation/programming/scripting skills Experience with LAMP stack technologies (PHP/HHVM, memcached/Redis) - MediaWiki experience is a definite plus Experience with advanced distributed storage and database systems (Swift, Ceph, Cassandra, etc.) is a big plus Experience in architecture, design, and implementation of persistent data storage & query infrastructure Strong track record of open source contributions is a major plus About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$109,047 to US$169,455 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Wikimedia Foundation Applicant Privacy Policy News from across the Wikimedia movement Blog Wikimedia 2030 Our Commitment to Equity This is Wikimedia Foundation Facts Matter Our Projects Our Tech Stack
$109k-169.5k yearly 1d ago
MEMBER SERVICES COORDINATOR
American Academy of Neurology 4.2
Remote or Minneapolis, MN Job
MEMBER SERVICES COORDINATOR What you’ll do. As a Member Services Coordinator, you'll be at the heart of delivering outstanding customer service to members, nonmembers, patients/caregivers, and staff requesting information. You'll be the go-to person for answering questions and providing key information on American Academy of Neurology membership, products, and services, ensuring everyone’s needs are met with care and efficiency. In addition, you'll play a crucial role in managing and maintaining member records and processing product orders with accuracy and speed, helping to keep everything running smoothly. Your dedication to excellent service will make a real impact on our community! Please review the attached job description for full details. If viewing from an external site, please visit: ************************************************** Who we are. Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all. The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in the historic Mill District of downtown Minneapolis, and our public policy office is near the action on Capitol Hill in Washington, DC. What we look for. Education: Associate of Arts/Vocational/Technical Degree in Business, Management, Communication or related field of study is required Bachelor’s Degree is preferred Experience: Minimum of 1 year of experience providing high level, quality customer service is required Customer Service and/or call center experience within a Professional Association is preferred Previous experience using an online membership database such as Salesforce is preferred *Equivalent combination of education and experience beyond the minimum requirement may be substituted for qualification requirements . Travel Requirements: Minimal travel required – up to 5% Location: Minneapolis, MN and is identified as primarily remote (ability to work remotely, but required to work in the office as needed or requested) Schedule: Scheduled hours of 8:30 a.m. – 5:00 p.m. CT; Occasional evening and weekend required What we offer. If our great people, great mission, and great location weren’t enough, we offer great benefits that work as hard for you as you do for us. Twenty-two days of paid personal time off (PTO) in the first year Ten paid holidays, one floating holiday, plus a year-end closure (Dec 25-Jan1) in addition to PTO Ten bereavement days for an immediate family member, five days for other family members One-time home office equipment reimbursement up to $100 401k company contribution of 10.5% of salary Medical insurance (Both Traditional PPO and HDHP) Flexible spending plan - medical and dependent care Health Savings Account with company contribution Dental insurance Vision insurance Accident, Critical Illness, and Hospital Indemnity Insurance options ID theft protection Employer paid Short-Term Disability, Long-Term Disability, and AD&D insurance Paid Parental and Paid Family Care Leave Travel insurance Computer loan purchase plan Transportation subsidy Tuition Reimbursement Professional Development opportunities Diversity, Equity, and Inclusion training programs Flexible work schedules Mental health resources On-site workout facility, gender neutral restroom, lactation room, and wellness room Reasonable Accommodations Diversity, Equity, and Inclusion is a commitment of the AAN. The AAN is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, genetic information, or any other characteristic protected by law. If you need assistance with completing our online application process, and/or require a reasonable accommodation for any part of the hiring process, please contact ******************. American Academy of Neurology 201 Chicago Avenue Minneapolis, MN 55415 ***********
$42k-54k yearly est. 19d ago
INTERN, DIGITAL CONTENT STRATEGY
American Academy of Neurology 4.2
Remote or Minneapolis, MN Job
INTERN, DIGITAL CONTENT STRATEGY What you’ll do. As a Digital Content Strategy Intern, you’ll gain hands-on experience in shaping the online voice of a leading medical association. You’ll collaborate with the Digital Content Strategy team to help craft compelling content for websites, emails, and social media platforms. From brainstorming and editing to publishing and performance monitoring, you’ll play a key role in creating impactful digital experiences across AAN.com and BrainandLife.org. Please review the attached job description for full details. If viewing from an external site, please visit: ************************************************** Who we are. Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all. The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis’s dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone. What we look for. Education: Currently enrolled as a student studying communications, digital marketing/marketing, or other related fields is required Must be enrolled in an educational institution pursuing fulfillment of a degree Experience: Interest in web editing and content management systems is required Experience with web production, web best-practice tools, writing for digital mediums, and social media marketing is preferred Additional Knowledge, Skills and Abilities : Self-starter, motivated, detail-oriented, and excellent communicator is required Keen understanding of audience is preferred Team-player is preferred Design or coding knowledge is preferred Travel Requirements: Travel not required Location: Minneapolis, MN and is identified as hybrid (required to work in the office with the ability to work remotely part of the week) Schedule: Some evenings and weekends required What we offer for Internships scheduled to work under 20 hours a week: Sick and Safe Time in accordance with local regulations. On-site workout facility, gender neutral restroom, lactation room, and wellness room Reasonable Accommodations Great Location: Our headquarters is a beautiful, energy-efficient office in Minneapolis, MN. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis’s dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone. Great People in Great Careers: The AAN offers talent opportunities in the fields of Administration, Accounting, Marketing, Communications, Digital Development, Event Planning, Social Media, Research, Health Policy, Information Systems, Project Management, and more. ADDITIONAL RESOURCES View our press room, conferences, world-renowned guidelines, social media channels, patient and caregiver magazine, and most recent Annual Report. Technical Support Consider these troubleshooting options if you encounter issues with submitting your application: Be sure you are using the most updated version of your web browser. ADP does not support the browser Microsoft Edge. Complete your application in a timely manner or save it to finish later. If the system thinks that you have idled out of your session, this can affect your application being submitted correctly. Make sure all attachments added to your application are converted into a supported file type (.PDF, .DOC, .DOCX). If you need assistance with completing our online application process, contact ****************** . The American Academy of Neurology is an equal opportunity employer.
$34k-44k yearly est. 28d ago
Senior Software Engineer
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
Senior Software Engineer - MediaWiki Interfaces The Wikimedia Foundation is looking for a Senior Software Engineer to join the MediaWiki Interfaces team. MediaWiki is the open-source platform that powers Wikipedia and its sister projects - impacting hundreds of millions of Wikipedia users across the globe. Our team owns the web API and other integration interfaces of MediaWiki, enabling other teams to create features that allows users to access, edit, and consume knowledge efficiently and reliably. The MediaWiki Product Insights have more information on the kind of work the group undertakes. This role offers a unique opportunity to combine technical depth with mission-driven impact. As a Senior Engineer, you will not only write robust code but also lead by example, prioritize high-impact work, support better decision-making through metrics and observability and foster a culture of accountability, transparency, and continuous improvement. Important: We are a fully remote team. Your working hours will need to overlap with UTC+2 to UTC-7 time zones to accommodate members of your team around the world. You will be responsible for: Designing, developing, and maintaining key parts of the MediaWiki stack; Driving technical quality and operational excellence by defining and reinforcing standards in testing, observability, and system reliability; Comfortably and autonomously creating proofs of concept, writing design documents, and breaking down complex projects into actionable tasks to support less experienced team members; Contributing to the adoption and advocacy of API-first development, and influencing best practices in system design, SLOs/SLAs, and OpenAPI Specification; Championing product metrics: ensuring that key user journeys are instrumented and monitored to guide decisions and evaluate success; Leading by example in code review, decision-making, and team culture - fostering transparency, empathy, and collaboration; Improving and automating processes for identifying, tracking, and resolving production issues; Collaborating with the Product team and the community to ensure technical solutions align with user and contributor needs; Coaching and mentoring teammates to support continuous growth and confidence in both technical and interpersonal skills. Qualities we are looking for: Clear communicator: You explain complex ideas simply and foster shared understanding across engineering, product, and non-technical audiences; Outcome-oriented: You prioritize work that delivers value to users and aligns with organizational goals. You balance ideal solutions with the constraints of scale, legacy, and user expectations; Accountable: You own your work end-to-end and help establish a culture of responsibility and follow-through; Candid and respectful: You offer feedback directly, constructively, and with care - and invite the same in return. You support growth by challenging ideas, not people; Collaborative leadership: You inspire trust and progress through support, example, and thoughtful contributions. Requirements: Commitment to the Foundation's Mission and Values; Extensive experience in software engineering, ideally in high-impact web platforms and/or open-source; Good understanding of HTTP; Proficiency in PHP and JavaScript; Deep understanding of software architecture, testing methodologies, and system design; Strong experience in observability practices: setting up metrics, logging, monitoring, and alerting; Familiarity with incident response, root cause analysis, and follow-up processes; Experience working with CI/CD pipelines and automated test infrastructure; Additionally, we'd love it if you have: Experience developing frameworks (designing for reuse, extensibility, stability, and backward compatibility); Experience defining and working with SLAs/SLOs or other production reliability frameworks; Prior experience with MediaWiki or Wikimedia projects; Contributions to open-source software; Experience with developer experience tooling, public APIs, or platform teams; Experience working in a remote, distributed team. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$[109,047] to US$[169,455] with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$98k-127k yearly est. 1d ago
Lead Product Manager, Wikidata Platform
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
The Wikimedia Foundation is looking for a collaborative Lead Product Manager to lead the vision, strategy, and roadmap of the query platform for Wikidata, one of the world's largest open linked databases. Wikidata facilitates much of the structure of Wikipedia content and contributor activities, making an impact on billions of users across 300+ languages. It is also a critical resource for libraries, universities, and other technology platforms. Our vision is a world in which every single human being can freely share in the sum of all human knowledge. This includes access to data for editing workflow support, research, feature development, and advancing artificial intelligence responsibly. As the Lead Product Manager for Wikidata Platform, you will shape the future of how users query and access Wikidata at scale. You will guide the short- and long-term roadmaps for Wikidata Platform to maintain stable, reliable, and sustainable data access. The Lead Product Manager shares responsibility with the Engineering Manager and Tech Lead for the delivery, development, and operations of Wikidata platform products and services. This role is an individual contributor role, reporting to the Director of Product, Abstract Wikipedia, and Wikidata Platform. Wikidata application product strategy and development is primarily led and resourced by our affiliate organization, Wikimedia Deutschland (WMDE), and so this role will also work closely with WMDE product management and engineering counterparts. The Lead Product Manager will join the Product and Technology organization at Wikimedia, working alongside product teams building and operating features, products, platforms, and services used by hundreds of millions of people around the world. This is an opportunity to do good while improving and increasing the impact of the data platform for one of the top 15 websites in the world. In this role, you will be instrumental in modernizing our data access infrastructure, improving self-service capabilities for our communities, and guiding Wikidata query services to meet growth in data and demand. Our engineering environment includes open source applications developed in-house and off-the-shelf, with a wide variety of technologies and stack components, hosted primarily in collocated data centers. A highly successful candidate will also serve as a thought partner to the Vice President and Director of Product and to affiliate partners on strategic and tactical roadmap development. This is a remote position; open to candidates residing in a range of different locations in the world. Some travel is required . You are responsible for: Product lifecycle management of the Wikidata Query Service (WDQS) and related successor services Collaborating with technical stakeholders to discover user needs and translating them into prioritized system requirements based on goals and intended outcomes Developing and maintaining prioritized product roadmaps Tracking and communicating progress on product development goals, especially towards key results (in our OKR framework) Ensuring the privacy, security, and integrity of our data products Iterative and measurable progress towards longer-term goals Maintaining an understanding of current developments and innovations in structured knowledge representation technologies Persevering through setbacks to ensure team goals are met, or communicating when a pivot may be necessary. Developing an understanding of our movement and how it drives our work Skills and Experience: 8+ years of product management experience with large-scale, API-driven data platform products with technical user bases Deep understanding of database and knowledge graph representation technologies and standards Experience navigating issues associated with privacy-sensitive data Past success in breaking down ambiguous projects into clear tasks Past success working with multiple stakeholder teams to deliver results through lateral influence and collaboration. Qualities that are important to us: Strong collaborative problem-solving skills and ability to lead a product team effectively to deliver a project from idea to production Outstanding written and verbal communication skills, with an ability to clearly and proactively communicate plans and results to technical and non-technical stakeholders. Able to navigate and make decisions in circumstances with limited, incomplete, and conflicting information Curiosity and commitment to continuous learning Resilience and patience in a large and complex ecosystem of stakeholders An interest in and ability to work remotely with a distributed team across time zones. Emotional intelligence, kindness, and the ability to listen, understand, and respond to multiple perspectives. Commitment to the mission of the organization, our values, and guiding principles Additionally, we'd love it if you have: Experience with open source, open data, or open knowledge communities Experience as a contributor on Wikipedia, Wikidata, or in Wikimedia project communities Experience delivering data platform capabilities that you can share with us during interviews Experience with data analysis to inform decisions and understand impact About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$124,463 to US$193,900 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$124.5k-193.9k yearly 42d ago
Senior Site Reliability Engineer
Wikimedia Foundation 4.7
Remote Wikimedia Foundation Job
Wikimedia Foundation is hiring a Senior Site Reliability Engineer (SRE) to join our Service Operations SRE team, where we take care of the infrastructure that runs wikipedia.org and other Wikimedia Foundation projects. The SRE team at Wikimedia is a distributed and diverse team of engineers with a drive to explore, experiment, and embrace new technologies. The SRE Service Operations team focuses on the application layer of our complex infrastructure as well as our developer-facing services. Our stack includes MediaWiki instances running on bare metal, surrounding microservices running on our own Kubernetes platform, an in-house designed deployment pipeline, and open source collaboration software (Gerrit, Gitlab, and Phabricator). We ❤️automation, and we automate as much as we can using primarily Python, Puppet, and Spicerack (************************************************************ We work in the open and document our work on our internal task management system and our technical wiki (******************************** Feel free to check out our activities there! As a senior engineer in the SRE Service Operations team, you will be involved in designing and running the infrastructure and services that form the base of Wikimedia Foundation's projects, including, but not limited to: Kubernetes clusters, application servers, related datastores, and other developer-facing services. You will participate in 24/7 incident response and be on-call rotation. This role requires frequent work with other members of the SRE team to maintain and improve our systems, as well as interacting with people not in SRE, like Security, Release, and Software Engineers, together striving to move our projects and technologies forward. We use more technologies than we can list here, and are interested in your experience even if it doesn't exactly match the keywords above / below. If you find what we do interesting and enjoy the idea of working with a globally distributed team that runs a Top-15 website, we may be what you're looking for! You are responsible for: Design, implementation and maintenance of public facing infrastructure and services Use of configuration management and deployment tools Architectural design and operation at scale Monitoring of systems and services, optimization of performance and resource utilization Proactively identify sources of instability in distributed systems and analyze how complex systems fail from a reliability and resilience perspective. Common operating system level tasks such as logging and backup / restore Cookbook / runbook implementation for common maintenance actions Participate in 24/7 on-call rotation and escalations for resolving production issues Lead incident response and post-incident reviews, contributing to failure analysis and implementing preventive measures Automation and streamlining of tasks as well as identifying process gaps Collaborating with a global and asynchronously communicating team (don't worry if you have never worked remotely, we'll help you get used to it) Mentoring peers in your areas of technical and operational strength Expected to travel domestically or potentially internationally 2-3 times in a year for team gatherings and conferences Skills and Experience: 5+ years of experience in an SRE/Operations/DevOps role Experience with operating highly available infrastructure Experience with running applications and services at scale Experience implementing containerization solutions (Docker, Kubernetes) Proficient with shell and a programming language used in an SRE/Operations engineering context (Python, Go, Ruby, etc.) Comfortable with Open Source configuration management and orchestration tools (Puppet, Ansible, TerraForm etc.) Communicative technical English Additionally, we'd love it if you have: Experience with package management for operating systems (Debian, etc) We are avid supporters (and users) of open source software; history of contributing to Open Source projects is valued Familiarity with RFC 2549 Prior participation in the Wikimedia movement About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA. As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$109,047 to US$169,455 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. *Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR). We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at ************************ or *****************. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
$109k-169.5k yearly 1d ago

Learn More About Wikimedia Foundation Jobs

Most Common Locations At Wikimedia Foundation

Most Common Jobs At Wikimedia Foundation

Data Engineer Wikimedia Foundation Jobs

Lead Counselor Wikimedia Foundation Jobs

Reliability Engineer Wikimedia Foundation Jobs

Senior Reliability Engineer Wikimedia Foundation Jobs

Related Company Jobs

Working At Related Companies

Wikimedia Foundation Highest Paying Jobs

Updated June 12, 2025

Zippia gives an in-depth look into the details of Wikimedia Foundation, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Wikimedia Foundation. The employee data is based on information from people who have self-reported their past or current employments at Wikimedia Foundation. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Wikimedia Foundation. The data presented on this page does not represent the view of Wikimedia Foundation and its employees or that of Zippia.

Wikimedia Foundation may also be known as or be related to Wikimedia Foundation, Wikimedia Foundation Inc and Wikimedia Foundation, Inc.

Wikimedia Foundation Jobs

Senior CRM Administrator

Legal Case Specialist

Intern, Digital Content Strategy

Sr Creative Content Specialist

Member Services Coordinator

Senior Trust & Safety Policy Manager

Senior Product Manager, Fundraising CRM

Associate General Counsel

Senior Specialist, Global Meetings

Tech Lead, Wikidata Platform

Lead UX Designer - iOS

Senior Marketing Manager

Staff Site Reliability Engineer

Software Engineer - Moderator Tools

Senior Database Administrator

MEMBER SERVICES COORDINATOR

INTERN, DIGITAL CONTENT STRATEGY

Senior Software Engineer

Lead Product Manager, Wikidata Platform

Senior Site Reliability Engineer